This Hollywood B&B Was a Complete Nightmare | Tabatha Takes Over

Hinzugefügt: 2026-05-24

[00:00:04]Cinema Suite.

[00:00:05]>> Dian, this is Tabitha.

[00:00:07]>> Hello.

[00:00:08]>> Please get your keys. Come out the front of your house and meet me.

[00:00:11]>> Yes, dear.

[00:00:13]>> Dear.

[00:00:13]>> Hello. Nice to meet you. You asked my help and here I am.

[00:00:16]>> Oh, I'm so relieved.

[00:00:18]>> Come with me. Okay.

[00:00:19]>> I've had cameras in cinema suites over the last few weeks, and now I'm going to show Diane what I've seen.

[00:00:28]Tell me why you need my help.

[00:00:30]>> Well, financially is the most urgent. I have a good concept. It could make a lot of money.

[00:00:36]>> So, what is your concept?

[00:00:37]>> I wanted moderately priced accommodations near Beverly Hills. I'm not pretending I'm the Four Seasons, but I'm giving the guests a little bit of Hollywood.

[00:00:47]>> What is the little bit of Hollywood that you're giving your guests?

[00:00:50]>> I'm in the entertainment industry. I was a columnist at the Hollywood Reporter. I wrote the music column for 15 years. It was the most fun job imaginable. I got married to an entertainment industry attorney. So, we would go to dinner a lot with MC Jagger and uh the Beatles, Elton John. It was an A+ lifestyle. Why don't you still write? Why aren't you still a columnist?

[00:01:15]>> The paper was sold so out the door.

[00:01:18]>> And are you two still together?

[00:01:20]>> We've been apart for years.

[00:01:22]>> And is that why you had to buy your own property and your own house?

[00:01:25]>> Yes. Yeah.

[00:01:26]>> And tell me where you are financially.

[00:01:28]>> Credit card debt about $30,000.

[00:01:31]>> And I owe $733,000 on the house.

[00:01:36]>> That's a lot of money.

[00:01:37]>> I know. And the house is very costly to run. It's 4,000 ft. And the house payments are 4,600 a month.

[00:01:46]>> And if you lose your house, you lose your business. It's a double-edged sword.

[00:01:49]>> So I have to hang on to that house. On an average week, tell me how booked you are.

[00:01:56]>> Less than 50%. Why don't you think people are checking in?

[00:01:59]>> It doesn't make any sense because everybody is so expensive everywhere else and we're 1 minute from Beverly Hills. Doesn't make any sense.

[00:02:08]>> How long has the house been a bed and breakfast?

[00:02:11]>> Uh 3 years.

[00:02:12]>> How did you get into the bed and breakfast business?

[00:02:15]>> By having freeloading friends stay with me.

[00:02:18]>> That's an interesting journey. I said, "Finally, I better turn this into a bed and breakfast." And people would pay to stay there.

[00:02:26]>> That has to be a really stark contrast for you from running around with, you know, MC Jagger and the Beatles. And now here you are running a bed and breakfast, which is really taking care of other people and catering to them.

[00:02:38]>> I'm okay because I'm still very social.

[00:02:41]I go to a lot of dinner parties. Tell me how you balance that with running a bed and breakfast. Hiring a full-time live-in housekeeper cook has been a huge help.

[00:02:50]>> So, you have your housekeeper.

[00:02:52]>> Nicole and the housekeeper have guest quarters in the back.

[00:02:55]>> And who is Nicole?

[00:02:56]>> She's my daughter.

[00:02:57]>> Okay. So, Nicole helps you with guests or >> Oh, a lot. And the computer.

[00:03:03]>> So, what do you think the experience of the average guest is?

[00:03:07]>> Largely, they like it.

[00:03:08]>> Well, I actually had cameras in your bed and breakfast for a few weeks.

[00:03:13]>> Oh my gosh. Take a look at this. Okay.

[00:03:18]>> Well, they told me the keys would be under the rug.

[00:03:23]>> There's no keys. The fact that the guest is on her hands and knees trying to find a key that's not there is crazy, actually.

[00:03:32]>> Well, then I need a place for hide keys.

[00:03:35]>> What you actually need is someone here to actually check guests in.

[00:03:40]>> It's difficult. We only have four rooms that we rent. Four guests, four different rooms, and someone to hand out a key and take it back. I mean, that sounds like a full-time job.

[00:03:52]Take a look at this.

[00:03:58]>> Hi.

[00:03:59]>> So, who was that?

[00:04:00]>> My assistants, Michael and Jake.

[00:04:03]>> I made a reservation online.

[00:04:05]>> Uh, do I mean here, let's check it.

[00:04:08]>> How did we miss that email? How did that happen?

[00:04:11]>> Do we even have a room? Uh-huh. No, we're booked.

[00:04:14]>> We're totally booked.

[00:04:15]>> Yeah.

[00:04:16]>> How often does that happen that you're losing reservations?

[00:04:20]>> That's a Nicole question more than me.

[00:04:23]She keeps track of all the reservations, but it's your bed and breakfast, right?

[00:04:30]>> Hello, Diane. It's a shame that I was not able to stay at your residence.

[00:04:33]>> That's Nicole, your daughter.

[00:04:35]>> Okay. And your reservation person?

[00:04:38]>> Yes. And that's Margarita, the housekeeper.

[00:04:41]>> What's for lunch? I'm so hungry.

[00:04:43]Margarita.

[00:04:44]>> Is she trained in the hospitality industry?

[00:04:46]>> Not at all.

[00:04:48]>> Take a look at this.

[00:04:51]>> Oh, this looks great.

[00:04:53]>> Thank you.

[00:04:54]>> Can I do you mind if I try some?

[00:04:56]>> Try some what?

[00:04:57]>> Some food.

[00:04:58]>> The guests usually only have breakfast.

[00:05:01]>> Okay, but I'll have to go find some food then.

[00:05:03]>> Yeah.

[00:05:04]>> I saw you being tur with people all day.

[00:05:08]>> Huh? Your tone, your manner is so snippy. Like, you know what? Don't bother me. I don't want to talk to you.

[00:05:17]>> Huh?

[00:05:17]>> You're a bit gruff.

[00:05:20]Hm.

[00:05:22]Look at this.

[00:05:24]>> She's got some issues.

[00:05:25]>> Yeah. Thank She'll be off to the football game tomorrow.

[00:05:31]>> Good. Thank God.

[00:05:33]>> Wow. Thank god she's leaving. She's just a paying guest. What a nuisance. Why?

[00:05:38]Why do I need to get involved?

[00:05:40]>> I mean, you're saying it like it's an imposition.

[00:05:43]>> H the guests are very difficult, very demanding. The big big shots are my friends, and that's more my social malu than it is the guests who stay at Cinema Suites. Take a look at this.

[00:05:58]>> Are there any like scrambled eggs or pancakes or anything?

[00:06:01]>> So, who was that? They're guests.

[00:06:04]>> If you like making, you can >> Oh, we we make it.

[00:06:07]>> Yes. Uh, the pan is over there. Well, if you're cooking, we don't have to cuz if you're cooking, we don't want to get in your way.

[00:06:13]>> Yeah, those guests didn't want to use the kitchen because Margarita was in there cooking.

[00:06:18]>> So, Margarita should have left the room or My suggestion would be that if you're a bed and breakfast, you serve them a breakfast.

[00:06:27]>> And when the housekeeper's in there clearly cooking for you, that she not make the guests feel like they're imposing. But we have mangoes and watermelon and all this fresh fruit.

[00:06:40]>> Maybe you should call it a bed and fruit then.

[00:06:44]>> Not a bed and breakfast. I was looking for another word besides breakfast, but that nothing fit. Bed.

[00:06:50]>> Bed. That's it.

[00:06:52]>> Take a look at this.

[00:06:55]Who are these people? Do they work for you?

[00:06:57]>> No. Guests were actually washing dishes.

[00:07:01]>> They they did that on their own. So what you pay for a bed where you've got to cook your own breakfast and then wash your own dishes. Do you have to change your sheets and wash your laundry as well? H these are actually paying guests. They deserve a better quality of service. H Diane can't give me an answer for anything. All I hear is h I've seen enough. Give me your keys.

[00:07:24]I'm taking over.

[00:07:27]Hello everyone. Gather around. I'm Tabitha and I'm taking over. I am running this bed and breakfast for the next week. And in that week, everything will change because you're going to play by my rules. And at the end of the week, some of you may still be working here and some of you may not.

[00:07:46]I would like to get a tour of this place.

[00:07:48]>> Okay, I'm scared. Okay, this is the office. I don't even know what to say because I'm a guest and the first thing I see is this.

[00:08:00]And I like the post-it filing. Is that how you keep yourself organized?

[00:08:04]>> Yes.

[00:08:05]>> Not the best way to run a business.

[00:08:07]>> When I was a columnist, I wrote by hand and I still write by hand. Don't do anything on the computer. Pencil, paper.

[00:08:15]>> What honestly has me totally gobsmacked by all of this is that this is the dining room.

[00:08:22]>> I mean, do guests eat in here?

[00:08:24]>> No. We have a breakfast room.

[00:08:26]>> Let's keep going, Diane.

[00:08:31]It's all squishy. I mean, do you understand? Because it's sitting out and not covered, there are going to be fruit flies.

[00:08:39]>> There's so many fruit flies because nobody takes out the fruit and you don't leave bad fruit around. I mean, that's just common sense.

[00:08:47]>> What's back this way? There's one bedroom there and a bathroom.

[00:08:50]>> Okay. I hope that is the guest hair.

[00:08:54]>> It is. Well, is she blonde?

[00:08:56]>> No. No.

[00:08:58]So, this is another guest room, >> correct?

[00:09:01]>> And what the hell is this?

[00:09:03]>> It needs to be painted.

[00:09:06]>> So, well, you can't open the closet.

[00:09:09]>> Furniture needs to be rearranged.

[00:09:11]>> So, why haven't you rearranged it?

[00:09:14]>> I need guys.

[00:09:14]>> I mean, you've got two men standing right there.

[00:09:17]>> I never knew about that, Diane. I would have moved it.

[00:09:20]>> Okay, so what's next? Upstairs. If Norma Desmond ran a hotel, it would be cinema suites. Either that or I just found out what happened to baby Jane.

[00:09:32]>> That's my room.

[00:09:33]>> I find it ironic that the owner has a please do not disturb sign on their door.

[00:09:41]>> Why?

[00:09:42]>> Because it's a hospitality business.

[00:09:46]>> Diane is not in touch with the experience that the guests are having.

[00:09:52]>> Room three.

[00:09:54]Look how stained this is. Honestly, would you really want to sit on that?

[00:09:58]Diane wants to give her guests the Hollywood experience. These guest house.

[00:10:03]Mhm.

[00:10:04]>> They definitely look like they've seen better days and they feel like it as well. Well, the only people that would think this is Hollywood are people from another planet. The decor in this place is truly fascinating.

[00:10:19]Honestly, it feels like I'm imposing on someone's house. I have to be honest with you. I can't get a true picture of this place.

[00:10:29]So, I'm checking in. I'm your guest. H.

[00:10:33]>> So, you can show me to my room.

[00:10:38]>> Why is this upside down?

[00:10:39]>> I was definitely shocked that Tabitha was spending the night.

[00:10:42]>> Who's going to take my bag?

[00:10:43]>> I mean, I wouldn't pay $110 to stay at Cinnamon Suites. No way. can move the bed.

[00:10:48]>> Oh god, this would have to be my room.

[00:10:51]>> This way. You got to reorganize the room now. But for all the other guests that have stayed in here, nothing.

[00:11:01]Okay. Really? Most places get a mint on their pillow and I get a hair. You can see how long it is.

[00:11:07]>> It's horrible.

[00:11:09]>> I'm going to uh get ready for bed because I'm exhausted.

[00:11:13]>> You can uh leave my room. I want the do not disturb sign.

[00:11:23]Well, it's dark in here.

[00:11:30]Oh, that's dirty.

[00:11:34]And I'm not walking on this carpet with my bare feet, so the heels are staying on. I'm not kidding. I'm going to bed with my heels on.

[00:11:43]It's going to be very hard to get some sleep tonight.

[00:11:53]I didn't get any sleep last night, and I doubt Diane will make me breakfast.

[00:11:57]Let's hope she at least made coffee.

[00:11:59]Open boxes of cereal.

[00:12:05]>> Good morning.

[00:12:06]>> I'm hungry. Where's the breakfast?

[00:12:08]>> Um, >> I'm just trying to figure that out.

[00:12:10]There's a toaster here and there's a refrigerator here. So, someone made coffee. It's still warm.

[00:12:15]>> I smelled it, but there's no coffee here.

[00:12:17]>> Staying at Cinema Suites is like staying at your grandmother's house. Wow. Would someone like to wash the dishes?

[00:12:23]>> Oh, no. Wait. Grandma makes you breakfast.

[00:12:26]>> Oh, God. It's not the most relaxing way to wake up in the morning, is it?

[00:12:29]>> No.

[00:12:30]>> Okay, ladies. Come with me.

[00:12:34]>> Good morning, Diane. So, I have been with your other guests this morning trying to figure out this selfservice thing of how to make breakfast. How do you feel about it, ladies?

[00:12:43]>> Inconvenience. I haven't had to pay to cook my own breakfast.

[00:12:46]>> Yeah, exactly.

[00:12:47]>> I'm shutting this place down for the week. You're officially checked out. Go to a coffee shop where you'll get a nice hot breakfast cooked by someone else.

[00:12:55]Thank you very much. Four more guests are leaving to satisfied.

[00:12:59]My original vision for Cinema Suites Bed and Breakfast was that it was going to be industry ccentric, but my average guest has a typical dull middle American life. I'd rather be out socializing in Hollywood.

[00:13:15]>> Jake, Michael, Margarita, I'm going to talk to you. Diane and Nicole, I'm going to have you step away so that your staff can talk honestly.

[00:13:23]>> I've been a administrative assistant and I've been an office manager. So, you've worked in a corporate background, but never in the hospitality industry.

[00:13:33]>> I'm an old friend of Dian's. First, I've known Diane for 30 years.

[00:13:37]>> Wow. What about you, Jake?

[00:13:39]>> Jack of all trades. You know, I you name it, I've probably done it.

[00:13:43]>> Margarita, you're the housekeeper in here. And >> yes, >> it seemed like you were much busier waiting on Diane and Nicole than you were taking care of the guests.

[00:13:51]>> That's true.

[00:13:53]>> Tell me about Nicole. She takes care of the the emails for the reservations.

[00:13:57]>> And does she do a good job at that?

[00:13:59]>> She is frustrated with Diane. Nicole, do this. Nicole, do that. We're responsible for everything. Diane can be extremely demanding and it gets frustrating and she's not pitching in to run the business. We've tried to communicate to Diane a lot of our ideas about how things could be improved and she's stubborn in certain ways. It's like she hears you but she's not listening to you.

[00:14:24]>> Diana don't pay attention.

[00:14:28]Yes. Yes.

[00:14:30]She's not a listen.

[00:14:32]>> Diane did tell me she went to a lot of events in Hollywood.

[00:14:35]>> She does.

[00:14:36]>> Yeah.

[00:14:36]>> I mean she knows a lot of people.

[00:14:38]>> She goes out and that's where she wants to be. Her past she she's stuck in it.

[00:14:44]>> I don't know why she doesn't reach out to the people that come into the bed and breakfast. the same way she reaches out to the people at the parties.

[00:14:52]>> That's actually a really great question.

[00:14:54]>> They're tied into the industry and most of the people that come into the bed and breakfast are not.

[00:14:59]>> Her focus is on the wrong thing.

[00:15:01]>> Right. Diane is fully capable of quitting that other lifestyle and running this business, but she does not want to change.

[00:15:10]>> Do you think Diane likes owning a bed and breakfast?

[00:15:14]>> No.

[00:15:14]>> No. Jake, is she doing it because she has to to make ends meet >> to survive? This business is an inconvenience for her because this is her home.

[00:15:22]>> So Diane looks at the guests as people that invade her home >> and treats them >> and treats them that way.

[00:15:28]>> Yeah.

[00:15:29]>> Let's talk about the amenities in here.

[00:15:31]I found this in my room.

[00:15:32]>> Okay.

[00:15:33]>> This is their information sheet.

[00:15:35]>> Correct.

[00:15:35]>> A list of all the things I'm not going to get for the rate on the room. I'm not going to get, you know, a daily maid service.

[00:15:43]Right.

[00:15:43]>> It actually says here that if I want daily maid service >> that I have to pay an extra $10. I'm not going to get any breakfast unless I get it for myself. Apparently, I'm in trouble because you're not supposed to wear heels because high heels are very noisy on the stone stairs. So, um it's a good thing that I was on the first floor last night. Otherwise, I would have broken the rule. Honestly, I have to tell you, this whole list of rules makes me feel like I'm invading someone else's home, >> right?

[00:16:15]>> And it makes me really uncomfortable, >> right?

[00:16:18]>> I got to tell you guys, I've been up all freaking night. I slept in a bed with dirty towels based on my experience last night. I would prefer to go camping, and I hate camping. It's clear that Diane didn't open this business because she wanted to. It's because she had to. But things need to change if she's going to save it. I have given your guest rooms everything that they need to make a guest feel comfortable, pampered, and special. Okay. But the rest is up to you. Let's go inside and see your new bed and breakfast. Come on.

[00:16:56]>> Ooh. Yes.

[00:16:58]>> Come on.

[00:17:00]Come upstairs. So, this is room four.

[00:17:03]>> Oh my gosh.

[00:17:04]>> Oh, wow. What a difference.

[00:17:06]>> Beautiful.

[00:17:07]>> Look at those rugs.

[00:17:08]>> So, this is now renamed the Hollywood room. Now, the rooms have a theme.

[00:17:12]>> Oh, I like that.

[00:17:13]>> New beds, new furniture in here. And Pier One imports helped me with all of this.

[00:17:20]>> I have new cards printed out with guest information. And there is no more charge for made services.

[00:17:27]>> Okay. Where's the part about no high heels? You did that.

[00:17:31]>> That's gone. And this is the Shanghai room. Ah, this is great.

[00:17:37]And it's so cozy, too. It feels so comfortable. Before it was too crowded.

[00:17:41]>> Yeah.

[00:17:42]>> You had to step over things.

[00:17:43]>> Exactly.

[00:17:44]>> And this is the Parisian room. For a small room, it looks like a million dollars. Come into this room. And this is the Africa room.

[00:17:56]>> Oh my gosh, what a difference.

[00:17:59]>> You can open those drawers. You can open the drawers. What a concept to be able to put your stuff in the drawers. Your new office.

[00:18:07]>> Oh, that's great. Much better.

[00:18:11]>> I took the liberty of creating a rate card. I've upped your prices $10 a room because of all the new amenities and a hot homemade breakfast. Breakfast will be self served on the buffet in your dining room.

[00:18:27]>> New dishes, new glasses. Oh, beauty.

[00:18:31]It's not all these odd pieces.

[00:18:32]>> Everything matches. So, now this turns into an area that people know where to go.

[00:18:36]>> Ooh, it's no more your cluttered desk.

[00:18:39]It's a place that guests can sit and enjoy their breakfast. So, you like it?

[00:18:45]>> I love it.

[00:18:46]>> So, today is a big day. It's a new start.

[00:18:48]>> I want you to check people in in person.

[00:18:51]No more leaving a key under the front mat. That doesn't work. Dan, you are going to be hospitable to your guests, not just the people you like.

[00:19:00]Lesson learned >> all of them. You're going to be involved in all aspects of running the business.

[00:19:04]No more delegating every task. Actually pitching in and getting your hands dirty. The first night that I stayed here, you had some guests here and I have invited them back to join us so they could get the breakfast that they paid for, but they never actually ate.

[00:19:22]>> Ready?

[00:19:23]>> Ready? Let's do it.

[00:19:24]>> Let's do it.

[00:19:24]>> Should we cook for everybody?

[00:19:27]>> Hold on. Take that. There we go.

[00:19:32]>> How many minutes did it say?

[00:19:33]>> 25.

[00:19:35]>> I like that. D taking out the trash.

[00:19:40]>> This is going to take at minimum 20 minutes to cook.

[00:19:44]>> 20 minutes.

[00:19:45]>> Minimum.

[00:19:47]>> You want a cut?

[00:19:48]>> Yeah.

[00:19:48]>> What's wrong?

[00:19:50]>> I hope that uh she's more involved.

[00:19:54]>> I hope my mom is going to be more focused on the guests today. Whether or not it happens, we'll we'll see.

[00:20:00]>> Good to see you again. I'm great. Thank you.

[00:20:02]>> Oh, wow.

[00:20:03]>> Yes, >> those customers definitely left with a bad taste in their mouth. It was good that we were able to make it up to them.

[00:20:12]>> How's it going, ladies?

[00:20:14]>> Very good. Do you have everything?

[00:20:16]>> Mhm.

[00:20:16]>> Yes, it's delicious. Thank you.

[00:20:17]>> Very delicious.

[00:20:18]>> Yeah, that was our first frittata in the history of Cinnamon Sweet.

[00:20:23]>> How are those blueberry muffins?

[00:20:24]>> Very good. The little touches like that that make a big difference to make you feel like you're staying at a at a nice place, >> right? It's a total different opinion from when these ladies were here at the beginning of the week.

[00:20:37]>> Everything that we see here is what we would want in a bed breakfast.

[00:20:40]>> So, did you enjoy breakfast, ladies?

[00:20:42]>> It was very delicious. Thank you.

[00:20:43]>> You're welcome.

[00:20:44]>> They like the breakfast buffet. They really did. It did feel good to have those girls say nice things. And uh it's extremely clear to me that the guests deserve a great breakfast.

[00:20:58]>> All right, you ready for the welcome note?

[00:21:02]>> Oh, welcome to Cinema Suites bed and breakfast.

[00:21:05]>> Our home is your home.

[00:21:07]>> We're here for you.

[00:21:08]>> You know what would be even better?

[00:21:10]They're going to be taking the room keys with them everywhere we go. We make little cards like that, laminate it, and put it on the room key thing.

[00:21:17]>> That's a good idea.

[00:21:19]Showtime. Hi.

[00:21:21]>> Hi. Hi Diane.

[00:21:23]>> Hi. I'm checking in. My name is Gypsy.

[00:21:25]>> This is Nicole and Jake.

[00:21:27]>> Hi.

[00:21:29]Welcome.

[00:21:29]>> Checking in. Thank you.

[00:21:31]>> Welcome to Cinema Suite.

[00:21:32]>> Thank you.

[00:21:33]>> Diane, we have more guests.

[00:21:35]>> Hi.

[00:21:36]>> I'm Justin.

[00:21:36]>> Hi, Justin. Nice to meet you.

[00:21:38]>> Nike.

[00:21:39]>> Hi.

[00:21:40]>> I keep getting reservation requests.

[00:21:42]>> Open this door because it gives you more walking room.

[00:21:44]>> So, follow me.

[00:21:46]>> I like it. It's pretty cool.

[00:21:49]>> Yeah. If you want to rehearse or play your guitar, would you please >> living room?

[00:21:53]>> Come and serenate you all.

[00:21:55]>> Would you?

[00:21:55]>> Yeah, >> please. You are >> John Chuchanis.

[00:21:58]>> I knew that. Hi, darling. That is a big museum. You'll be there all afternoon.

[00:22:02]>> I just read that book.

[00:22:04]>> Oh, did you?

[00:22:05]>> Oh, that's so interesting.

[00:22:06]>> My mother was really involved with the guests today. She sat down in the living room, was talking with them, which is not something that she usually does. So, she was good. So Diane, while these guys are finishing up, why don't you and I sit down, talk about my final recommendations.

[00:22:22]>> Look at you. Pen and paper at the ready.

[00:22:25]>> It has to start with me as the owner.

[00:22:27]Without my welcoming the guests and caring for them, it's all going to fall apart.

[00:22:34]>> You're not getting any resistance from me. I agree with you. That's why my first recommendation is that you follow through on all the changes in hospitality that we've made today.

[00:22:45]>> We'll do that.

[00:22:46]>> That brings me to my next recommendation.

[00:22:50]>> Okay.

[00:22:50]>> You have been distracted and everyone has said it. Going out and socializing every night, going to parties, events, and the distractions have to stop.

[00:23:01]>> It's about living in the present, and you have to stop living in the past.

[00:23:06]It's about focusing on the business you have right now and the life that you have right now and that is a bed and breakfast.

[00:23:14]Correct.

[00:23:16]You're right. Will you commit to me right now that you're going to focus on your bed and breakfast?

[00:23:23]>> I really will.

[00:23:24]>> Really?

[00:23:24]>> Yeah. You can only be at one place at a time and if you're elsewhere and your attention's elsewhere, you're not taking care of business. And if you don't take care of business, no one else is going to take care of business for you.

[00:23:36]>> Right. What do you think about Nicole?

[00:23:39]>> What do you think about Nicole?

[00:23:43]>> Coming up.

[00:23:44]>> She can do it. Our question Diana is whether you will.

[00:23:54]>> How do you feel today went?

[00:23:56]>> Very good.

[00:23:56]>> Very good.

[00:23:57]>> Good. So Diane and I talked extensively about the staff.

[00:24:02]>> Yes.

[00:24:03]>> And I gave Diane a few recommendations.

[00:24:06]Margarita, my recommendation is that you need to make sure the guests are taken care of.

[00:24:13]>> Yes. Right.

[00:24:14]>> The rooms are clean, the breakfast is done, and everyone has to help.

[00:24:19]>> Mhm.

[00:24:20]>> Yes.

[00:24:20]>> Nicole Diane said that you're great at taking reservations and dealing with the guests. Mhm.

[00:24:27]>> My recommendation is that you be a manager for her and help Diane run this place.

[00:24:32]>> Oh, of course. It's my responsibility.

[00:24:35]>> I made a few recommendations about Diane. The first of which is that she can't delegate everything. Diane needs to be hands-on and participate and lead.

[00:24:47]My other recommendation is that she has to stop being distracted by socializing every night. This is Diane's business and Diane needs to be present.

[00:24:59]>> I will be here physically working alongside everybody here at the house.

[00:25:04]>> Do you guys think that Diane can succeed at that?

[00:25:07]>> She can do it. Our question Diane is whether you will.

[00:25:13]>> Yeah, I will. I will.

[00:25:15]>> So, I only have one last thing for you.

[00:25:19]>> I'm checking out.

[00:25:20]>> It's the last thing. Your keys back.

[00:25:22]Good luck. Thank you, Tabitha.

[00:25:24]>> And make sure you follow through because you never know, I might be back. Ooh, good luck.

[00:25:30]>> When I first met Diane, she had delusions of Hollywood grandeur and her business was in the toilet because of it. Today, Diane seemed to finally realize what she needs to do to turn this business around. But we'll see.

[00:25:49]>> Hi, Tabitha. Oh, how I can't believe she's here.

[00:25:55]>> Excuse me, but you're on the computer.

[00:25:59]>> Isn't that wonderful?

[00:26:01]>> When did you jump into the 21st century?

[00:26:04]How the hell did that happen?

[00:26:05]>> When you showed up with a whip.

[00:26:08]>> All that lovely fruit and vegetable.

[00:26:11]>> Every morning I prepare a breakfast for customer. I like it.

[00:26:16]>> You like it?

[00:26:17]>> Yes.

[00:26:18]>> What happened to Jake? Well, Jake had another job, so Nicole is doing breakfast on the weekends and helping Diane uh make up the rooms and and so forth. We have devoted ourselves to managing Cinema Suites, and it's turning out to be very fruitful.

[00:26:33]>> Diane was hard to get through to. She was a little resistant at times. She was a tough nut.

[00:26:38]>> Yes.

[00:26:38]>> To crack.

[00:26:39]>> Yes, I agree.

[00:26:40]>> Do you think I really did get through to Diane?

[00:26:42]>> I I do. How are the guests liking the fact that they actually have a breakfast now and they're being >> Everybody's really happy.

[00:26:49]>> Good.

[00:26:49]>> Yeah, our guests with the rooms being different and the breakfast being served, I think things are going a lot better.

[00:26:56]>> Tell me how everything is.

[00:26:57]>> I feel better about myself, the guests, the house.

[00:27:00]>> And tell me how your social calendar is, Miss Diane. How are the red carpet events and the parties?

[00:27:06]>> I've gone only out maybe two or three times. I've been swamped here, you know, applying myself to my business. Customer care is everything really. I think I've learned my lesson.

[00:27:17]>> How's business been?

[00:27:18]>> Much better. The revenue increase is great. Better reviews, happy guests.

[00:27:24]>> And how do you like interacting with the guests?

[00:27:26]>> I do like the the guests are very interesting. When you really get into people's lives, everybody's got such stories. I've shifted my social life to accommodate the guests. Oh.

[00:27:39]>> Oh, yes, I know. Hi, Erica. Nice to see you. Tabitha said, "You've got to stay home. You have to be around here." So, I am taking her lead.

[00:27:48]>> Wow. I didn't know if Diane was going to be able to commit to her business and realize that she needed to save her bed and breakfast in order to save her house, but she has. And if she keeps her staff focused, she can be really successful.