60 Minutes of Simple English Conversations for Beginners: Real English Dialogues (A1-A2)

[00:00:00]Calling in sick to work.

[00:00:03]>> Good morning. This is David Brown speaking.

[00:00:07]>> Good morning, David. How are you today?

[00:00:11]>> Not very well. I am very sorry.

[00:00:14]>> Oh, no. What is wrong with you?

[00:00:17]>> I am quite sick this morning.

[00:00:20]>> I am so sorry to hear that.

[00:00:23]>> Thank you. I cannot come to work today.

[00:00:27]>> I understand. What are your symptoms, exactly?

[00:00:32]>> I have a fever, a bad cough, and a sore throat.

[00:00:38]>> Oh, that really sounds very bad.

[00:00:42]>> Yes, I feel very tired and weak.

[00:00:46]>> Did you see a doctor this morning?

[00:00:49]>> Yes, I went to the clinic early.

[00:00:52]>> What did the doctor say to you?

[00:00:55]>> He said I need rest for 3 days.

[00:00:59]>> Of course. Rest is very important now.

[00:01:03]>> Thank you for understanding my situation.

[00:01:07]>> My pleasure. Do not worry about work.

[00:01:11]>> Thank you very much for your kindness.

[00:01:15]>> What about your meeting today at 10:00?

[00:01:18]>> Can you please cancel it for me?

[00:01:21]>> Of course. I will do that immediately.

[00:01:25]>> Thank you so much for the help.

[00:01:28]>> Are there any urgent emails that need attention?

[00:01:32]>> Yes, a few important ones from clients.

[00:01:36]>> I can take care of them today.

[00:01:39]>> Wonderful. Thank you so much, Lisa.

[00:01:43]>> My pleasure. Tell me which ones first.

[00:01:47]>> The Smith client email is most urgent.

[00:01:51]>> Okay. What should I say to them?

[00:01:54]>> Please reschedule the meeting for next week.

[00:01:58]>> Of course. Any other important things?

[00:02:02]>> Yes, the big report on my desk.

[00:02:05]>> I see it. What about the report?

[00:02:09]>> Please send the final copy to Mark.

[00:02:12]>> Wonderful. I will email it right away.

[00:02:16]>> Thank you so much for everything.

[00:02:19]>> My pleasure. Do you need a medical certificate?

[00:02:24]>> Yes, the doctor gave me one today.

[00:02:27]>> Please bring it when you come back.

[00:02:30]>> Of course, I will bring it on Monday.

[00:02:34]>> That is perfectly fine.

[00:02:36]>> Wonderful. Thank you again.

[00:02:39]>> Anything else I should know?

[00:02:42]>> No, that is everything for now.

[00:02:45]>> Please drink hot tea and rest a lot.

[00:02:49]>> Yes, I will do that all day.

[00:02:52]>> And remember to take your medicine.

[00:02:55]>> Of course, the doctor gave me tablets.

[00:02:59]>> Get well soon, David. We need you.

[00:03:02]>> Thank you so much for your kindness.

[00:03:05]>> My pleasure. Call me tomorrow with updates.

[00:03:10]>> Of course, I will call in the morning.

[00:03:13]>> Wonderful. Take care of yourself now.

[00:03:17]>> Thank you so much. Goodbye for now.

[00:03:21]>> Goodbye. Have a restful day at home.

[00:03:26]>> Talking to the boss about a raise or promotion.

[00:03:31]>> Good morning. May I come in, please?

[00:03:34]>> Good morning, David. Yes, please come in.

[00:03:38]>> Thank you. Do you have a moment to talk?

[00:03:42]>> Of course. Please sit down here.

[00:03:45]>> Thank you very much for your time.

[00:03:47]>> What can I do for you today?

[00:03:50]>> I want to talk about my job position.

[00:03:54]>> Of course. Please tell me everything.

[00:03:57]>> I have worked here for three full years.

[00:04:01]>> Yes, time really goes by very fast.

[00:04:05]>> I love this company very much.

[00:04:08]>> Thank you. We love your work, too.

[00:04:11]>> Thank you. I am very happy here.

[00:04:15]>> What exactly is on your mind today?

[00:04:18]>> I would like to ask for a promotion.

[00:04:22]>> I see. Please tell me more details.

[00:04:25]>> I want more responsibility in the team.

[00:04:29]>> That is a wonderful goal to have.

[00:04:32]>> And I want a small salary raise, too.

[00:04:36]>> Okay. Let us talk about both things.

[00:04:40]>> Thank you so much for listening to me.

[00:04:43]>> My pleasure. You are a valued employee.

[00:04:47]>> I finished many big projects this year.

[00:04:51]>> Yes, you did really wonderful work for us.

[00:04:55]>> Thank you. I always work very hard.

[00:04:59]>> True. We see your effort every day.

[00:05:03]>> Thank you so much for noticing.

[00:05:05]>> What position would you like to have?

[00:05:08]>> Senior team leader, if possible.

[00:05:12]>> That is a wonderful goal for you.

[00:05:15]>> Yes, I think I am ready for it.

[00:05:18]>> I really think so, too, David.

[00:05:21]>> Really? That is amazing news.

[00:05:25]>> Yes, you truly deserve this promotion.

[00:05:28]>> Thank you so much.

[00:05:31]>> My pleasure. Keep up the great work.

[00:05:34]>> I will work even harder from now on.

[00:05:37]>> Wonderful attitude. Thank you.

[00:05:40]>> Thank you for the wonderful opportunity.

[00:05:44]>> My pleasure. Have a great day, David.

[00:05:47]>> You too. Goodbye for now.

[00:05:50]>> Goodbye, David.

[00:05:53]Discussing a project with a colleague.

[00:05:55]>> Hi, Lisa. Do you have a minute, please?

[00:05:59]>> Hi, David. Yes, of course. Come in.

[00:06:03]>> I want to discuss our new marketing project.

[00:06:08]>> Wonderful. Please sit down here.

[00:06:11]>> Thank you.

[00:06:12]How is your part of the project going?

[00:06:15]>> Almost done. And how about yours?

[00:06:19]>> I am about halfway through it.

[00:06:21]>> Wonderful. Any problems on your side?

[00:06:25]>> Yes, a few small ones to discuss.

[00:06:28]>> Please tell me about them.

[00:06:31]>> The customer data is not complete yet.

[00:06:34]>> Oh, that is a real problem.

[00:06:37]>> Yes, I need more information from your team.

[00:06:41]>> I can help you with that today.

[00:06:44]>> Wonderful. Thank you so much, Lisa.

[00:06:47]>> My pleasure. I am always happy to help you.

[00:06:51]>> When can you send the data to me?

[00:06:54]>> By tomorrow morning, around 9:00.

[00:06:57]>> Wonderful. That is perfect for me.

[00:07:00]>> My pleasure. Any other issues to discuss?

[00:07:04]>> Yes, the deadline is really very tight.

[00:07:08]>> True. Only 1 week left to finish.

[00:07:12]>> Can we ask the boss for more time?

[00:07:15]>> Maybe two extra days would help us.

[00:07:19]>> Wonderful idea. I will ask her today.

[00:07:23]>> Lovely. She is usually very understanding.

[00:07:27]>> Yes, she is a very kind boss.

[00:07:31]>> True. We are lucky to have her.

[00:07:33]>> Are any team meetings planned for this week?

[00:07:37]>> Yes, on Wednesday at 10:00 in the morning.

[00:07:41]>> Wonderful. Where exactly is the meeting?

[00:07:45]>> In conference room two on the second floor.

[00:07:49]>> Lovely. Who else is joining us?

[00:07:52]>> Mark from finance is joining, too.

[00:07:56]>> Wonderful. He is always very helpful.

[00:07:59]>> True. He has great financial knowledge.

[00:08:03]>> Do we need a presentation for it?

[00:08:06]>> Yes, a short one would be perfect.

[00:08:09]>> Wonderful. I will prepare some slides.

[00:08:13]>> Lovely. How many slides do you think?

[00:08:16]>> About 10 slides should be enough.

[00:08:19]>> Wonderful. Not too many, just right.

[00:08:23]>> Can I send them to you first?

[00:08:26]>> Of course. Please send them by Tuesday evening.

[00:08:30]>> Wonderful. Thank you so much.

[00:08:33]>> My pleasure. Anything else from your side?

[00:08:36]>> Yes, please review the project budget.

[00:08:40]>> Of course. By Wednesday morning?

[00:08:43]>> Yes, before our team meeting starts.

[00:08:47]>> Wonderful. I will finish it tonight.

[00:08:50]>> Thank you so much for your help.

[00:08:52]>> My pleasure. We make a good team.

[00:08:55]>> True. Do you want some coffee while we plan?

[00:08:59]>> Yes, that is a lovely idea.

[00:09:02]>> I will get two cups from the kitchen.

[00:09:05]>> Wonderful. Thank you, David. See you soon.

[00:09:09]>> Introducing yourself on the first day of work.

[00:09:13]>> Good morning. I am the new employee.

[00:09:17]>> Good morning. Welcome to our company.

[00:09:20]>> Thank you so much. I am very excited.

[00:09:24]>> Wonderful. What is your name, please?

[00:09:27]>> My name is David Brown.

[00:09:30]>> Nice to meet you, David. I am Lisa.

[00:09:33]>> Nice to meet you, too, Lisa.

[00:09:36]>> Where are you from originally?

[00:09:39]>> I am from London, England.

[00:09:41]>> Wonderful city. How long have you been here?

[00:09:45]>> I moved here 3 months ago.

[00:09:48]>> Lovely. How do you like it so far?

[00:09:52]>> Very much. The people are very kind.

[00:09:56]>> Wonderful to hear that.

[00:09:58]>> Thank you. What is your job here?

[00:10:01]>> I am the team leader for marketing.

[00:10:05]>> Wonderful. That is my department, too.

[00:10:08]>> Yes, I know. We will work together.

[00:10:12]>> Lovely. I am very excited about it.

[00:10:15]>> How long have you worked in marketing?

[00:10:18]>> About 5 years in total.

[00:10:21]>> Wonderful experience.

[00:10:24]>> Thank you. Mostly digital marketing.

[00:10:27]>> Lovely. We do a lot of digital work.

[00:10:31]>> Wonderful. I will fit in well then.

[00:10:35]>> True. Let me show you around the office.

[00:10:38]>> Wonderful. Thank you so much.

[00:10:41]>> This is your desk near the window.

[00:10:45]>> Lovely view of the garden outside.

[00:10:48]>> Yes, very pleasant for work.

[00:10:51]>> True. Where is the coffee machine?

[00:10:54]>> Just behind you in the small kitchen.

[00:10:58]>> Wonderful. I love good coffee.

[00:11:01]>> Same here. Coffee is free for all staff.

[00:11:05]>> Lovely. Very kind company.

[00:11:08]>> True. We have many small benefits.

[00:11:12]>> Wonderful. What about lunch?

[00:11:15]>> There is a nice cafeteria on the ground floor.

[00:11:19]>> Lovely. Is the food good there?

[00:11:22]>> Yes, very fresh and tasty every day.

[00:11:26]>> Wonderful. How much does it cost?

[00:11:29]>> About $8 for a full meal.

[00:11:33]>> Lovely price. Very reasonable.

[00:11:36]>> True. Many of us eat there daily.

[00:11:40]>> Wonderful. I will join you sometime.

[00:11:43]>> Yes, please do. We usually sit at noon.

[00:11:47]>> Lovely. I will remember that.

[00:11:50]>> Let me introduce you to the team.

[00:11:53]>> Wonderful. I am ready.

[00:11:56]>> This is Mark, our project manager.

[00:11:59]>> Nice to meet you, Mark.

[00:12:01]>> And this is Anna from design.

[00:12:04]>> Lovely to meet you, Anna.

[00:12:07]>> We are a friendly team, you will see.

[00:12:10]>> Wonderful. Thank you for the warm welcome.

[00:12:14]>> My pleasure. Welcome to the team, David.

[00:12:17]>> Thank you so much. Have a great day.

[00:12:21]>> You too, David.

[00:12:23]Inviting a friend to a movie or dinner.

[00:12:27]>> Hi, Lisa. How are you doing today?

[00:12:29]>> Hi, David. I am very well, thank you.

[00:12:33]>> Wonderful. Are you free this weekend?

[00:12:36]>> Yes, I am free both days.

[00:12:39]>> Wonderful. Would you like to do something?

[00:12:42]>> Of course. What did you have in mind?

[00:12:45]>> Maybe a movie and dinner together?

[00:12:48]>> Wonderful idea. I love both things.

[00:12:51]>> Lovely. Which day works for you?

[00:12:54]>> Saturday evening sounds perfect.

[00:12:57]>> Wonderful. Saturday it is then.

[00:13:00]>> What movie do you want to see?

[00:13:02]>> The new comedy film just came out.

[00:13:05]>> Oh, I heard it is really funny.

[00:13:08]>> Yes, my friends loved it last week.

[00:13:11]>> Wonderful. Comedy is my favorite.

[00:13:14]>> Mine, too. We always laugh together.

[00:13:18]>> True. Where shall we watch it?

[00:13:20]>> The big cinema on Main Street.

[00:13:23]>> Lovely. They have comfortable seats there.

[00:13:26]>> Yes, and very good popcorn, too.

[00:13:29]>> Wonderful. What time is the movie?

[00:13:32]>> 6:00 in the evening.

[00:13:34]>> Perfect. Not too late.

[00:13:37]>> True. Then, dinner after the movie.

[00:13:40]>> Lovely. Where do you want to eat?

[00:13:42]>> How about the Italian restaurant?

[00:13:45]>> Wonderful. I love Italian food.

[00:13:48]>> Same here. Their pasta is amazing.

[00:13:51]>> True, and the pizza is very good.

[00:13:54]>> Yes. Should we book a table?

[00:13:57]>> Yes. Saturdays are usually busy.

[00:14:01]>> I will book it tonight.

[00:14:02]>> Wonderful. For what time?

[00:14:05]>> About 8:30, after the movie.

[00:14:08]>> Perfect timing.

[00:14:09]>> For two people near the window.

[00:14:12]>> Lovely. The view is nice there.

[00:14:15]>> True. Should I pick you up?

[00:14:18]>> That would be very kind of you.

[00:14:20]>> What time should I come?

[00:14:22]>> About 5:30 would be perfect.

[00:14:25]>> Wonderful. I will be there.

[00:14:27]>> Thank you so much.

[00:14:29]>> My pleasure. Should I dress nicely?

[00:14:32]>> Yes. The restaurant is a little fancy.

[00:14:35]>> Wonderful. I will wear something smart.

[00:14:39]>> Lovely. Me, too.

[00:14:41]>> I am really looking forward to it.

[00:14:43]>> Same here. It will be a fun evening.

[00:14:47]Thank you for the invitation.

[00:14:48]>> My pleasure. See you on Saturday.

[00:14:51]>> Wonderful. Should I bring anything?

[00:14:54]>> No. Just yourself. That is enough.

[00:14:57]>> Lovely. Thank you so much.

[00:15:00]>> My pleasure. Have a great evening.

[00:15:03]>> You, too. Goodbye for now.

[00:15:05]>> Goodbye. See you Saturday.

[00:15:08]>> Apologizing for being late.

[00:15:11]>> Hi, Alyssa. I'm so sorry I am late.

[00:15:15]>> Hi, David. It is okay. What happened?

[00:15:19]>> The traffic was terrible this morning.

[00:15:22]>> Oh, I understand. No problem.

[00:15:25]>> Thank you for being so understanding.

[00:15:28]>> My pleasure. How long was the traffic?

[00:15:32]>> I waited almost 40 minutes.

[00:15:35]>> Oh, no. That is a long time.

[00:15:38]>> Yes, there was an accident on the main road.

[00:15:41]>> I see. That happens sometimes.

[00:15:45]>> True. I tried to call you.

[00:15:47]>> I'm sorry. My phone was off.

[00:15:50]>> It is okay. I understand.

[00:15:53]Next time I will leave earlier.

[00:15:56]>> Wonderful idea, but really it is fine.

[00:15:59]>> Thank you for being so kind.

[00:16:02]>> My pleasure.

[00:16:03]>> Have you been waiting long?

[00:16:05]>> About 30 minutes only.

[00:16:07]>> Oh, I'm so sorry again.

[00:16:10]>> Really, it is fine.

[00:16:12]>> Let me buy you coffee to apologize.

[00:16:15]>> Wonderful. That is very kind of you.

[00:16:18]>> My pleasure. What would you like?

[00:16:21]>> A cappuccino, please.

[00:16:23]>> Wonderful. Any cake, too?

[00:16:26]>> Yes, a small chocolate cake.

[00:16:29]>> Lovely. I will get the same.

[00:16:31]>> Wonderful. Thank you so much.

[00:16:34]>> My pleasure.

[00:16:35]I really feel bad about being late.

[00:16:39]>> Please do not worry about it.

[00:16:41]>> Thank you. You are a good friend.

[00:16:44]>> So are you, David.

[00:16:46]>> Thank you so much.

[00:16:48]>> Did you find a parking spot?

[00:16:50]>> Yes, just behind the cafe.

[00:16:53]>> Lovely. Was it easy to find?

[00:16:56]>> Yes, very easy.

[00:16:58]>> Wonderful.

[00:16:59]>> Here is your coffee and cake.

[00:17:02]>> Thank you so much. Lovely.

[00:17:05]>> My pleasure.

[00:17:06]>> This cake looks really delicious.

[00:17:09]>> Yes, the cafe is famous for it.

[00:17:12]>> Wonderful choice.

[00:17:14]>> Thank you.

[00:17:15]>> How is your day going so far?

[00:17:17]Very well, except for the traffic. Yes, of course. And yours? Busy, but good.

[00:17:25]Thank you. Wonderful. Any plans after this meeting? Yes, shopping for some new clothes. Lovely. Any special occasion?

[00:17:35]My sister's birthday is next week.

[00:17:38]Wonderful. Where is the party? At her house on Saturday. Lovely. I hope you have a great time. Thank you so much. My pleasure. Sorry again for being late.

[00:17:52]Please stop apologizing. It is really fine.

[00:17:56]Thank you so much. My pleasure. Now, let's enjoy our coffee. Wonderful idea.

[00:18:03]Cheers, my friend.

[00:18:05]Asking a neighbor to feed your pet. Hi Lisa, how are you today? Hi David. I'm well, thank you. Wonderful. Can I ask you a small favor? Of course. What do you need? I'm going away for a few days.

[00:18:21]Oh, lovely. Where are you going? To visit my parents in Spain. Wonderful trip. For how long? For 5 days only.

[00:18:31]Lovely. Do you need help with something?

[00:18:34]Yes, can you feed my cat, please? Of course. I love your cat. Thank you so much, Lisa. My pleasure. When do you leave? Tomorrow morning at 7:00.

[00:18:46]Wonderful. Any special instructions?

[00:18:49]Yes, food twice a day. Of course.

[00:18:53]Morning and evening? Yes, around 8:00 and 7:00. Wonderful. What kind of food?

[00:19:00]Dry food in the morning, wet food at night. Lovely. Where is the food? In the kitchen cabinet on the top shelf.

[00:19:10]Wonderful. Anything else? Please change the water daily.

[00:19:14]>> Of course, fresh water every day.

[00:19:17]>> Thank you so much.

[00:19:19]>> My pleasure. Any toys to play with?

[00:19:22]>> Yes, the small mouse is her favorite.

[00:19:25]>> Lovely. She loves playing.

[00:19:27]>> Yes, very much.

[00:19:29]>> I will spend some time with her.

[00:19:31]>> Wonderful. Thank you so much.

[00:19:34]>> My pleasure. Where is the key?

[00:19:36]>> I will give you one tomorrow morning.

[00:19:38]>> Lovely. What time should I come?

[00:19:41]>> Anytime is fine for me.

[00:19:43]>> Wonderful. I will come at 6:30.

[00:19:46]>> Lovely. Thank you so much.

[00:19:48]>> My pleasure.

[00:19:50]>> She also needs the litter box cleaned.

[00:19:53]>> Of course, once a day?

[00:19:55]>> Yes, in the evening.

[00:19:57]>> Wonderful. No problem at all.

[00:19:59]>> Thank you so much for the help.

[00:20:01]>> My pleasure. Any vet emergency contact?

[00:20:05]>> Yes, it is on the fridge with phone numbers.

[00:20:08]>> Wonderful. Just in case.

[00:20:11]>> Exactly, but she is healthy.

[00:20:13]>> Lovely. I'm sure everything will be fine.

[00:20:16]>> True. Can I pay you for the help?

[00:20:19]>> No, please. We are good friends.

[00:20:22]>> Thank you so much.

[00:20:24]>> My pleasure. Just bring me a souvenir.

[00:20:27]>> Of course, I will bring something nice.

[00:20:30]>> Wonderful. Have a great trip.

[00:20:32]>> Thank you so much, Lisa.

[00:20:34]>> My pleasure. Safe travels.

[00:20:36]>> Goodbye for now.

[00:20:38]>> Goodbye. Take care.

[00:20:40]>> Giving directions to a lost tourist.

[00:20:44]>> Excuse me, can you help me, please?

[00:20:47]>> Of course. What do you need?

[00:20:50]>> I am lost. I am looking for the museum.

[00:20:54]>> The city museum?

[00:20:56]>> Yes, exactly.

[00:20:59]>> Wonderful. It is not very far.

[00:21:02]>> Oh, lovely. How far?

[00:21:05]>> About 15 minutes on foot.

[00:21:08]>> Wonderful. Can you tell me the way?

[00:21:12]>> Of course.

[00:21:13]Walk straight along this street.

[00:21:16]>> Straight along this main road?

[00:21:19]>> Yes, for about three blocks.

[00:21:22]>> Three blocks straight. Okay.

[00:21:25]>> Then turn left at the big bank.

[00:21:29]>> Left at the bank. Which bank?

[00:21:33]>> The white building with a blue sign.

[00:21:36]>> Wonderful. Is it easy to see?

[00:21:39]>> Yes, very big and clear.

[00:21:42]>> Lovely. Then what?

[00:21:44]>> Walk two more blocks straight.

[00:21:47]>> Two more blocks. Got it.

[00:21:50]>> You will see a small park.

[00:21:53]>> A small park. Wonderful.

[00:21:56]>> Cross the park to the other side.

[00:21:59]>> Cross the park. Okay.

[00:22:01]>> The museum is right behind it.

[00:22:04]>> Lovely. Is it easy to find?

[00:22:07]>> Yes, it is a big old building.

[00:22:11]>> Wonderful. With a tall tower?

[00:22:14]>> Yes, exactly. You cannot miss it.

[00:22:18]>> Lovely. Thank you so much.

[00:22:21]>> My pleasure.

[00:22:22]>> How much is the entrance ticket?

[00:22:25]>> $10 for adults.

[00:22:27]>> Wonderful. Is it worth visiting?

[00:22:30]>> Yes, very much. There is beautiful art inside.

[00:22:35]>> Lovely. Are there any special exhibits now?

[00:22:39]>> Yes, a new dinosaur exhibition.

[00:22:43]>> Oh, wonderful. I love dinosaurs.

[00:22:46]>> Then you will really enjoy it.

[00:22:49]>> Lovely. What time does it close?

[00:22:52]>> At 6:00 in the evening.

[00:22:54]>> Wonderful. Plenty of time.

[00:22:57]>> Yes, it is only 1:00 now.

[00:23:00]>> True. Is there a cafe inside?

[00:23:04]>> Yes, on the ground floor.

[00:23:06]>> Lovely. Good for lunch later.

[00:23:09]>> True. The food is good there.

[00:23:12]>> Wonderful. Are you from this city?

[00:23:15]>> Yes, I have lived here all my life.

[00:23:19]>> Lovely. You know it very well.

[00:23:22]>> True.

[00:23:23]>> Are there any other nice places to visit?

[00:23:26]>> Yes, the old castle is wonderful.

[00:23:30]>> Lovely. Where is the castle?

[00:23:33]>> On top of the hill near the river.

[00:23:36]>> Wonderful. Can I walk there?

[00:23:39]>> Yes, it is about 30 minutes on foot.

[00:23:43]>> Lovely. I will go tomorrow.

[00:23:46]>> Wonderful idea.

[00:23:48]>> Thank you so much for your help.

[00:23:50]>> My pleasure. Enjoy your visit.

[00:23:53]>> Thank you. Have a nice day.

[00:23:56]>> You too. Goodbye for now.

[00:23:59]>> Making small talk at a party.

[00:24:02]>> Hi there. Lovely party, isn't it?

[00:24:06]>> Hi. Yes, really wonderful.

[00:24:09]>> I am David. Nice to meet you.

[00:24:12]>> Nice to meet you, David. I am Lisa.

[00:24:15]>> How do you know the host?

[00:24:17]>> We work together at the same company.

[00:24:20]>> Oh, lovely. Which company?

[00:24:23]>> Smart Solutions, downtown.

[00:24:26]>> Wonderful. I know that company.

[00:24:29]>> Yes, very famous. And you?

[00:24:33]>> I am Anna's old school friend.

[00:24:36]>> Wonderful. From a long time ago?

[00:24:39]>> Yes, about 15 years now.

[00:24:43]>> Lovely. Long friendship.

[00:24:45]>> True. We were good classmates.

[00:24:48]>> Wonderful.

[00:24:50]>> Where are you from originally?

[00:24:52]>> I am from Spain.

[00:24:54]>> Wonderful country. Which city?

[00:24:57]>> Madrid.

[00:24:59]>> Lovely. I visited there last year.

[00:25:02]>> Really? Did you like it?

[00:25:04]>> Yes, very much. Amazing food.

[00:25:08]>> True. We Spanish people love good food.

[00:25:12]>> Lovely. The tapas were wonderful.

[00:25:16]>> True. My favorite.

[00:25:18]>> Mine, too. What do you do for work?

[00:25:22]>> I am a teacher.

[00:25:24]>> Lovely. What subject?

[00:25:26]>> History at a local school.

[00:25:29]>> Wonderful. I love history, too.

[00:25:33]>> Oh, lovely.

[00:25:35]What period?

[00:25:36]>> Mostly ancient Rome.

[00:25:39]>> Wonderful.

[00:25:40]Mine is medieval times.

[00:25:43]>> Lovely. We could talk for hours.

[00:25:46]>> True.

[00:25:47]Are you enjoying the food here?

[00:25:50]>> Yes, very much. So many choices.

[00:25:54]>> True.

[00:25:55]Anna is a great host.

[00:25:57]>> Lovely. The cake is amazing.

[00:26:01]>> True. She made it herself.

[00:26:04]>> Oh, really? Wonderful baker.

[00:26:07]>> Yes, she's very talented.

[00:26:10]>> True. What about you? Do you cook?

[00:26:14]>> Yes. Mostly Spanish food.

[00:26:17]>> Wonderful. I would love to try it.

[00:26:20]>> Maybe one day.

[00:26:22]>> Lovely.

[00:26:23]>> Do you cook, too?

[00:26:25]>> A little. Simple dishes, mostly.

[00:26:29]>> Wonderful.

[00:26:30]Any specialty?

[00:26:32]>> I make great pasta.

[00:26:34]>> Lovely. Italian food is wonderful.

[00:26:38]>> True. We have similar tastes.

[00:26:41]>> Yes, indeed.

[00:26:43]>> How long are you staying?

[00:26:45]>> Until midnight.

[00:26:47]>> Wonderful. Same here.

[00:26:49]>> Lovely.

[00:26:51]>> Maybe we can later.

[00:26:53]>> Wonderful idea. I love dancing.

[00:26:57]>> Lovely. Me, too.

[00:26:59]>> When does the music start?

[00:27:01]>> In about an hour.

[00:27:03]>> Wonderful. I will find you then.

[00:27:06]>> Lovely. I'm looking forward to it.

[00:27:09]>> Same here. See you soon.

[00:27:12]>> Wonderful. Enjoy the party.

[00:27:15]>> You, too.

[00:27:16]Talk later.

[00:27:18]Returning a book to the library.

[00:27:20]>> Good afternoon. I want to return a book.

[00:27:24]>> Good afternoon. Of course. May I see it?

[00:27:28]>> Yes, here it is.

[00:27:30]>> Thank you. Let me check the date.

[00:27:34]>> Of course. Take your time.

[00:27:36]>> When was the book due?

[00:27:38]>> Last Friday, I think.

[00:27:41]>> Yes, it is 3 days late.

[00:27:44]>> Oh, I am sorry about that.

[00:27:47]>> No problem. There is a small late fee.

[00:27:51]>> How much, please?

[00:27:53]>> 50 cents per day, so $1.50.

[00:27:58]>> Okay. I will pay now.

[00:28:01]>> Wonderful. Cash or card?

[00:28:04]>> Cash, please.

[00:28:05]>> Of course.

[00:28:07]>> Here is the money.

[00:28:09]>> Thank you. Here is your receipt.

[00:28:12]>> Thank you so much.

[00:28:14]>> Did you enjoy the book?

[00:28:16]>> Yes, very much. Lovely story.

[00:28:19]>> Wonderful. Which part did you like?

[00:28:23]>> The ending was really wonderful.

[00:28:26]>> True. Many readers love that ending.

[00:28:30]>> Lovely.

[00:28:31]>> Do you want to borrow another book?

[00:28:34]>> Yes, please. Do you have another book by the same author?

[00:28:39]>> Of course. We have many.

[00:28:41]>> Wonderful. Which one is best?

[00:28:45]>> Her new mystery novel.

[00:28:47]>> Oh, lovely. I love mysteries.

[00:28:51]>> Wonderful. Here it is.

[00:28:54]>> Thank you so much.

[00:28:56]>> My pleasure.

[00:28:57]>> How long can I keep it?

[00:29:00]>> Two weeks, like before.

[00:29:02]>> Wonderful. I will return it on time.

[00:29:06]>> Lovely.

[00:29:07]>> Can I extend it if needed?

[00:29:10]>> Yes, online or by phone.

[00:29:13]>> Wonderful. Very convenient.

[00:29:16]>> True. We try to help readers.

[00:29:20]>> Lovely service.

[00:29:22]>> Thank you so much.

[00:29:24]>> Are there any new books today?

[00:29:27]>> Yes, many new arrivals.

[00:29:30]>> Lovely. Where are they?

[00:29:32]>> On the front shelf.

[00:29:34]>> Wonderful. I will check them.

[00:29:37]>> Lovely.

[00:29:38]>> Any cooking books?

[00:29:40]>> Yes, two new ones this week.

[00:29:44]>> Wonderful. Italian cooking?

[00:29:47]>> Yes, one of them.

[00:29:49]>> Lovely. I will borrow it, too.

[00:29:52]>> Of course.

[00:29:53]>> Any reading events soon?

[00:29:56]>> Yes, next Saturday at 3:00.

[00:29:59]>> Wonderful. What is it about?

[00:30:02]>> A local author reading new poems.

[00:30:06]>> Lovely. Is it free?

[00:30:08]>> Yes, free for all members.

[00:30:11]>> Wonderful. I will come.

[00:30:14]>> Lovely. Bring a friend, too.

[00:30:17]>> Wonderful idea. Thank you so much.

[00:30:20]>> My pleasure. Have a nice day.

[00:30:23]>> You, too. Goodbye for now.

[00:30:26]>> Goodbye. Enjoy the new book.

[00:30:30]Buying home decorations.

[00:30:33]>> Good morning.

[00:30:34]>> Welcome to Home Style.

[00:30:36]>> Good morning.

[00:30:38]I need home decorations.

[00:30:41]>> Of course. For which room?

[00:30:44]>> My living room, please.

[00:30:46]>> Wonderful. Modern or classic style?

[00:30:50]>> Modern, please.

[00:30:52]>> Wonderful. We have many options here.

[00:30:56]>> Lovely. Let us start with vases.

[00:31:00]>> Of course, over here, please.

[00:31:03]>> This big white vase is lovely.

[00:31:06]>> Yes, very popular this season.

[00:31:10]>> How much is it?

[00:31:11]>> $40 only.

[00:31:14]>> Okay, I will take it.

[00:31:16]>> Wonderful. Any candles, too?

[00:31:19]>> Yes, large white candles, please.

[00:31:23]>> How many would you like?

[00:31:25]>> Three candles, please.

[00:31:28]>> $5 each, $15 total.

[00:31:32]>> Any nice scent?

[00:31:34]>> Vanilla or lavender?

[00:31:37]>> Vanilla, please.

[00:31:39]>> Wonderful choice.

[00:31:40]Picture frames?

[00:31:42]>> Yes, black wooden frames.

[00:31:45]>> How many?

[00:31:47]>> Four medium frames, please.

[00:31:50]>> $10 each, $40 total.

[00:31:54]>> Wonderful. Any cushions?

[00:31:57]>> Yes, many colors are available.

[00:32:00]>> Gray and white, please.

[00:32:03]>> Two of each color?

[00:32:05]>> Yes, exactly.

[00:32:07]>> $12 each, $48 total.

[00:32:11]>> Wonderful. Any rugs?

[00:32:14]>> Yes, large modern rugs.

[00:32:17]>> Light gray, please.

[00:32:19]How much is the rug?

[00:32:21]>> $150.

[00:32:24]It is a big size, 2 by 3 m.

[00:32:28]>> Wonderful. I will take it.

[00:32:31]>> Any table lamps?

[00:32:33]>> Yes, two lamps, please.

[00:32:35]>> Black base and white shade.

[00:32:38]>> Wonderful. How much are they each?

[00:32:42]>> $45 each. $90 total.

[00:32:46]>> Okay. Any wall art?

[00:32:49]>> Yes, big black and white pictures.

[00:32:53]>> Lovely. How much?

[00:32:56]>> $80 each.

[00:32:58]>> One picture, please.

[00:33:00]>> Wonderful.

[00:33:02]>> What is the total now?

[00:33:04]>> $463 total.

[00:33:07]>> Any discount?

[00:33:09]>> Yes, 15% off today.

[00:33:13]>> So, $393.55?

[00:33:18]>> Exactly.

[00:33:19]$393.55.

[00:33:23]>> Wonderful. Is delivery free?

[00:33:27]>> Yes, delivery is free for orders over $300.

[00:33:32]>> When can you deliver?

[00:33:34]>> Tomorrow afternoon at 3:00.

[00:33:38]>> Wonderful. My address is 25 Park Avenue.

[00:33:43]>> Phone number, please?

[00:33:45]>> 555-432-876.

[00:33:51]>> Wonderful.

[00:33:53]Card payment?

[00:33:54]>> Yes, please.

[00:33:56]>> Insert your card here.

[00:33:58]>> Done.

[00:33:59]>> Payment was successful.

[00:34:02]>> Receipt by email?

[00:34:04]>> Yes, of course.

[00:34:06]Email address, please?

[00:34:08]>> [email protected] >> Wonderful.

[00:34:13]We will see you tomorrow.

[00:34:15]>> Thank you so much. Goodbye.

[00:34:17]>> Goodbye. Have a nice day.

[00:34:21]>> The waiter spilled the food.

[00:34:24]>> Here is your pasta, madam.

[00:34:26]>> Wonderful. Thank you so much.

[00:34:29]>> Oh, no. I am so sorry.

[00:34:32]>> Oh my, the food is everywhere.

[00:34:35]>> I am very, very sorry.

[00:34:38]>> It is on my dress.

[00:34:39]>> I am so sorry. Let me help you.

[00:34:42]>> It is okay. Accidents happen.

[00:34:45]>> I will bring water and napkins.

[00:34:48]>> Thank you very much.

[00:34:49]>> One moment, please.

[00:34:51]>> Of course. Take your time.

[00:34:53]>> Here are water and napkins.

[00:34:56]>> Thank you so much.

[00:34:58]>> I will clean the floor now.

[00:35:00]>> My dress is badly stained.

[00:35:03]>> I am so very sorry.

[00:35:05]>> It is a white dress.

[00:35:07]>> Oh no, tomato sauce stains are difficult.

[00:35:11]>> Yes, very difficult to clean.

[00:35:14]>> We will pay for the cleaning.

[00:35:16]>> Really? Are you sure?

[00:35:18]>> Yes, of course. It is our fault.

[00:35:21]>> Wonderful. It may cost about $20.

[00:35:25]>> We will pay that.

[00:35:26]>> Thank you very much.

[00:35:28]>> It is the right thing to do.

[00:35:30]>> Accidents happen sometimes.

[00:35:32]>> Thank you for understanding.

[00:35:34]>> It is okay, really.

[00:35:36]>> Would you like new pasta?

[00:35:38]>> Yes, please.

[00:35:39]>> It will be free this time, of course.

[00:35:42]>> Wonderful. Thank you.

[00:35:44]>> It will come in 5 minutes.

[00:35:47]>> Take your time.

[00:35:48]>> Would you like a glass of wine, too?

[00:35:50]>> Yes, a red wine, please.

[00:35:53]>> Of course. It will be free, too, as my apology.

[00:35:57]>> That is very kind of you.

[00:35:59]>> Let me clean the floor now.

[00:36:01]>> Of course.

[00:36:02]>> Done. Now, here is your wine.

[00:36:04]>> Thank you so much.

[00:36:06]>> It is a lovely Italian red wine.

[00:36:09]>> Wonderful. Is it your house wine?

[00:36:12]>> Yes, our house wine.

[00:36:14]>> Lovely choice.

[00:36:16]>> Your new pasta is coming now.

[00:36:18]>> Wonderful. Is it hot and fresh?

[00:36:21]>> Yes, please be careful.

[00:36:23]>> Of course. It smells lovely.

[00:36:26]>> The manager also wants to apologize.

[00:36:29]>> Oh, really?

[00:36:30]>> Yes, he is very sorry about today.

[00:36:33]>> It is really okay.

[00:36:35]>> We will also give you a free dessert.

[00:36:38]>> Wonderful. What dessert?

[00:36:40]>> Our famous tiramisu.

[00:36:43]>> Yes, please. I love it.

[00:36:45]>> And we will give you 50% off your bill.

[00:36:48]>> Really? That is so generous.

[00:36:51]>> It is our apology, madam.

[00:36:53]>> Thank you so much.

[00:36:55]>> Please come again with your friends.

[00:36:58]>> I will. This is wonderful service.

[00:37:00]>> Thank you. Enjoy your meal.

[00:37:03]>> Thank you. Goodbye for now.

[00:37:05]>> Goodbye, madam. Have a nice evening.

[00:37:08]>> Buying nuts and seeds.

[00:37:11]>> Good morning. Welcome to Nuthouse.

[00:37:15]>> Good morning. I need some nuts, please.

[00:37:18]>> Of course. Which kind?

[00:37:20]>> Almonds first, please.

[00:37:22]>> Roasted or raw?

[00:37:24]>> Raw, please.

[00:37:26]>> Salted or plain?

[00:37:28]>> Plain, please.

[00:37:30]>> How much would you like?

[00:37:31]>> Half a kilo, please.

[00:37:34]>> That will be $10.

[00:37:36]>> Wonderful.

[00:37:37]>> Anything else?

[00:37:39]>> Yes, walnuts, too.

[00:37:42]>> Fresh walnuts are here. How much would you like?

[00:37:45]>> Half a kilo, please.

[00:37:47]>> That will be $12 for the walnuts.

[00:37:51]>> Wonderful. Any cashews?

[00:37:54]>> Yes, we have very good cashews.

[00:37:57]>> Roasted, please.

[00:37:59]>> How much would you like?

[00:38:01]>> Half a kilo.

[00:38:02]>> That will be $15 for the cashews.

[00:38:06]>> A little expensive today.

[00:38:09]>> Yes, but they are the best quality.

[00:38:12]>> Okay. Any pistachios?

[00:38:15]>> Yes, we do.

[00:38:16]>> Salted, half a kilo, please.

[00:38:19]>> That will be $18.

[00:38:22]>> Wonderful.

[00:38:23]>> Hazelnuts, too?

[00:38:25]>> Yes, of course.

[00:38:27]>> How much?

[00:38:28]>> A quarter of a kilo, please.

[00:38:30]>> That will be $6.

[00:38:33]>> Brazil nuts, too?

[00:38:34]>> Yes, very fresh. How much would you like?

[00:38:38]>> A quarter of a kilo, please.

[00:38:40]>> That will be $8.

[00:38:42]>> Wonderful. Now, seeds.

[00:38:45]>> Yes, which seeds would you like?

[00:38:48]>> Sunflower seeds, please.

[00:38:50]>> Roasted?

[00:38:51]>> Yes, half a kilo.

[00:38:53]>> That will be $4.

[00:38:56]>> Pumpkin seeds, too?

[00:38:57]>> Yes, we have them.

[00:38:59]>> Half a kilo, please.

[00:39:01]>> That will be $6.

[00:39:03]>> Wonderful. Sesame seeds?

[00:39:06]>> Yes, of course.

[00:39:07]>> 200 g, please.

[00:39:10]>> That will be $3.

[00:39:12]>> Chia seeds, too?

[00:39:14]>> Yes, we have chia seeds.

[00:39:16]>> 200 g, please.

[00:39:18]>> That will be $5.

[00:39:20]>> Flax seeds, too?

[00:39:22]>> Yes, very healthy ones.

[00:39:25]>> 200 g, please.

[00:39:27]>> That will be $4.

[00:39:29]>> Wonderful. Do you have a dried fruit mix?

[00:39:33]>> Yes, with raisins, apricots, and cranberries.

[00:39:37]>> A lovely, healthy mix.

[00:39:39]>> How much would you like?

[00:39:41]>> Half a kilo, please.

[00:39:43]>> That will be $8.

[00:39:45]>> Any dates?

[00:39:46]>> Yes, very fresh dates.

[00:39:49]>> A quarter of a kilo, please.

[00:39:51]>> That will be $5.

[00:39:53]>> How much is my total?

[00:39:55]>> Your total is $104.

[00:39:59]>> Any discount today?

[00:40:00]>> Yes, 10% off.

[00:40:03]>> So, about $93.60?

[00:40:06]>> Yes, exactly.

[00:40:08]>> Wonderful. Can I pay by card?

[00:40:11]>> Yes, please.

[00:40:12]>> Here is my card.

[00:40:14]>> Please insert your card here.

[00:40:16]>> Done.

[00:40:17]>> Payment was successful.

[00:40:19]>> May I have separate bags?

[00:40:21]>> Yes, each kind in its own bag.

[00:40:25]>> And one big paper bag, too?

[00:40:27]>> Of course, with handles.

[00:40:30]>> Wonderful. Any cooking tips?

[00:40:32]>> Yes, you can mix them for healthy snacks.

[00:40:36]>> Trail mix? Wonderful idea.

[00:40:38]>> Yes, easy and very tasty.

[00:40:42]>> Should I store them in a glass jar?

[00:40:44]>> Yes, they stay fresh longer.

[00:40:47]>> Wonderful tip. Thank you so much.

[00:40:49]>> My pleasure. Come again soon.

[00:40:52]>> I will. Goodbye for now.

[00:40:54]>> Goodbye.

[00:40:56]>> Phone call on the way to the airport.

[00:40:59]>> Hello Lisa, this is David.

[00:41:03]>> Hi David, how are you?

[00:41:05]>> Good. I am on my way to the airport.

[00:41:09]>> Wonderful. Are you excited?

[00:41:12]>> Yes, very much.

[00:41:14]>> How far are you now?

[00:41:16]>> About 20 minutes away.

[00:41:19]>> Wonderful. Any traffic?

[00:41:21]>> A little, but it is moving well.

[00:41:25]>> Lovely. Where are you flying?

[00:41:28]>> To Madrid, Spain.

[00:41:30]>> Wonderful city. How long will you stay?

[00:41:33]>> Two whole weeks.

[00:41:36]>> Lovely. Business or fun?

[00:41:39]>> Both, actually.

[00:41:41]>> Wonderful.

[00:41:42]Meetings first?

[00:41:44]>> Yes, the first week is meetings.

[00:41:48]>> Then sightseeing for fun?

[00:41:50]>> Exactly.

[00:41:52]>> Wonderful plans, David.

[00:41:54]>> Yes, I am very excited indeed.

[00:41:58]>> Did you pack everything?

[00:41:59]>> I think so. Let me check.

[00:42:02]>> Your passport?

[00:42:04]>> Yes, in my hand right now.

[00:42:07]>> Wonderful. Your tickets?

[00:42:10]>> All saved on my phone.

[00:42:13]>> Lovely. Chargers and adapters?

[00:42:16]>> Yes, all packed in the bag.

[00:42:20]>> Adapter for Spain, too?

[00:42:22]>> Yes, packed yesterday evening.

[00:42:25]>> Wonderful. Money for the trip?

[00:42:28]>> Yes, both cards and some cash.

[00:42:32]>> Lovely. Travel insurance?

[00:42:35]>> Yes, all good and ready.

[00:42:38]>> Wonderful. Any clothes forgotten?

[00:42:42]>> I really hope not.

[00:42:44]>> Warm clothes for cold nights?

[00:42:47]>> Just a light jacket.

[00:42:49]>> Madrid is warm this time.

[00:42:51]>> Yes, very lucky for me.

[00:42:54]>> When do you arrive there?

[00:42:56]>> 6:00 in the evening today.

[00:42:59]>> Is hotel transport booked?

[00:43:01]>> Yes, all booked in advance.

[00:43:04]>> Wonderful. What is the name of the hotel?

[00:43:08]>> Grand Madrid Hotel.

[00:43:10]>> Lovely place. Central location?

[00:43:14]>> Yes, very central.

[00:43:16]>> Will you call me when you arrive?

[00:43:18]>> Of course, I always call.

[00:43:21]>> Send some pictures, too, please.

[00:43:24]>> Yes, daily pictures for you.

[00:43:27]>> Wonderful. Any restaurant plans?

[00:43:30]>> Yes, some famous ones.

[00:43:33]>> Spanish tapas, of course.

[00:43:36]>> Yes, my favorite food.

[00:43:39]>> Wonderful. I will be jealous.

[00:43:42]>> Maybe next time we can go together.

[00:43:45]>> Wonderful idea, David.

[00:43:47]>> True friendship.

[00:43:49]>> Yes, exactly.

[00:43:52]>> I am almost at the airport now.

[00:43:55]>> Wonderful. Easy drive?

[00:43:57]>> Yes, no problems at all.

[00:44:00]>> Lovely. Any worries?

[00:44:03]>> No, just very excited.

[00:44:06]>> Wonderful. Call me from the gate.

[00:44:09]>> Yes, before boarding the plane.

[00:44:12]>> Safe travels, David.

[00:44:14]>> Thank you, Lisa. I will enjoy Madrid.

[00:44:18]>> Goodbye for now.

[00:44:19]>> Goodbye. Take care of yourself.

[00:44:23]>> Booking a ride share.

[00:44:26]>> Hello. Are you free right now?

[00:44:29]>> Yes, sir. Please get inside.

[00:44:32]>> Thank you. To the airport, please.

[00:44:36]>> Of course. Which terminal do you need?

[00:44:39]>> Terminal 3 for international flights.

[00:44:43]>> Wonderful. How much luggage today?

[00:44:47]>> Two big suitcases and one small bag.

[00:44:52]>> I will help you with the trunk.

[00:44:54]>> Thank you very much.

[00:44:56]>> My pleasure, sir.

[00:44:58]>> How long is the drive?

[00:45:00]>> About 30 minutes today.

[00:45:03]>> Wonderful.

[00:45:04]Any traffic on the way?

[00:45:06]>> A little, but it is moving well.

[00:45:09]>> Good.

[00:45:10]My flight is at 3:00.

[00:45:13]>> Plenty of time then.

[00:45:15]>> Yes, it is only 1:00 now.

[00:45:18]>> True. No need to rush, sir.

[00:45:21]>> How much is the fare?

[00:45:23]>> About $35 in total.

[00:45:26]>> Okay.

[00:45:28]Can I pay by card or cash?

[00:45:31]>> Both are fine for me.

[00:45:33]>> Card, please.

[00:45:35]>> Of course. The machine is in front.

[00:45:38]>> Wonderful. Very convenient for travelers.

[00:45:42]>> Yes, it is a modern taxi service.

[00:45:45]>> Is this your own car?

[00:45:48]>> Yes, my own taxi car.

[00:45:50]>> Lovely.

[00:45:51]How long have you driven?

[00:45:54]>> About 10 years now.

[00:45:56]>> Wonderful experience.

[00:45:58]>> Yes, I love driving people around.

[00:46:02]>> Do you know the city well?

[00:46:04]>> Yes, I know every single street.

[00:46:07]>> Wonderful. Very helpful for tourists.

[00:46:11]>> Where are you flying today, sir?

[00:46:14]>> To Madrid, in Spain.

[00:46:16]>> Lovely city.

[00:46:18]Business trip?

[00:46:19]>> Yes, 2 weeks of meetings.

[00:46:23]>> Wonderful. Is it your first time?

[00:46:26]>> No, my third time there.

[00:46:29]>> You must love that city.

[00:46:31]>> Yes, very much.

[00:46:33]>> Spanish food is really wonderful.

[00:46:37]>> True.

[00:46:38]Tapas are my favorite.

[00:46:40]>> Mine, too. Very tasty.

[00:46:43]>> Have you been to Madrid?

[00:46:45]>> Yes, about 2 years ago.

[00:46:48]>> Wonderful. Did you enjoy it?

[00:46:51]>> Yes, my daughter lives there.

[00:46:54]>> Oh, lovely. So, you visit often.

[00:46:57]>> [clears throat] >> Yes, I visit her every year.

[00:47:00]>> Wonderful family trips.

[00:47:03]>> Yes, I love seeing her.

[00:47:06]>> True, family is very important.

[00:47:09]>> Very important, indeed.

[00:47:12]We are almost at the airport.

[00:47:15]>> Wonderful. How much longer?

[00:47:18]>> 10 more minutes, only.

[00:47:20]>> Wonderful. Thank you so much.

[00:47:23]>> My pleasure, sir. Safe travels.

[00:47:26]>> Thank you. Have a nice day.

[00:47:29]>> You, too. Goodbye for now.

[00:47:32]Missing a connecting flight.

[00:47:35]>> Excuse me, I need some help, please.

[00:47:39]>> Of course. How can I help?

[00:47:42]>> I missed my connecting flight.

[00:47:45]>> Oh, I am very sorry to hear that.

[00:47:48]>> Yes, my first flight was late.

[00:47:52]>> I see. May I have your ticket?

[00:47:55]>> Of course. Here it is.

[00:47:57]>> Thank you. One moment, please.

[00:48:00]>> Of course, take your time.

[00:48:03]>> I see your flight to Madrid.

[00:48:05]>> Yes, the one I missed.

[00:48:08]>> Do not worry. We will help.

[00:48:11]>> Wonderful. Thank you so much. When is the next flight to Madrid?

[00:48:17]>> In 4 hours at 6:00.

[00:48:21]>> Are there any seats free?

[00:48:23]>> Yes, I can book one for you.

[00:48:26]>> Wonderful. Any extra cost?

[00:48:29]>> No, it is free because of our delay.

[00:48:33]>> Thank you very much.

[00:48:35]>> My pleasure. Window or aisle seat?

[00:48:39]>> Window seat, please.

[00:48:41]>> Wonderful. Seat 22A is free.

[00:48:45]>> Perfect. I love window seats.

[00:48:48]>> Most people do.

[00:48:50]>> What can I do for 4 hours?

[00:48:53]>> You can use our lounge for free.

[00:48:56]>> Really? That is very kind.

[00:48:59]>> Yes, with food and drinks.

[00:49:03]>> Wonderful. Where is the lounge?

[00:49:06]>> On the second floor near gate 12.

[00:49:10]>> Perfect. Is it easy to find?

[00:49:13]>> Yes, there are signs everywhere.

[00:49:16]>> Wonderful. Any food vouchers, too?

[00:49:20]>> Yes, $20 in vouchers.

[00:49:24]>> Lovely. Where can I use them?

[00:49:26]>> At any restaurant in the airport.

[00:49:30]>> Wonderful. Thank you so much.

[00:49:33]>> My pleasure. Here is your new ticket.

[00:49:37]>> Thank you. What about my luggage?

[00:49:40]>> It will move to the next flight.

[00:49:43]>> Automatically?

[00:49:44]>> Yes, no need to worry.

[00:49:47]>> Wonderful. So easy.

[00:49:50]>> Yes, our system handles it.

[00:49:53]>> When should I be at the gate?

[00:49:56]>> About 1 hour before boarding.

[00:49:59]>> So, at 5:00.

[00:50:02]>> Exactly.

[00:50:03]>> Which gate, please?

[00:50:05]>> Gate 15, near the lounge.

[00:50:08]>> Wonderful. Very convenient.

[00:50:11]>> Yes, everything is in one area.

[00:50:15]>> Thank you for your kind help.

[00:50:18]>> My pleasure. Sorry again for the delay.

[00:50:22]>> It is okay. Things happen.

[00:50:25]>> Thank you for understanding.

[00:50:27]>> My pleasure.

[00:50:28]>> Do you need anything else?

[00:50:31]>> No, that is everything.

[00:50:34]>> Wonderful. Safe travels.

[00:50:37]>> Thank you. Have a nice day.

[00:50:39]>> You too. Goodbye for now.

[00:50:43]Boarding a train.

[00:50:45]>> Excuse me, is this the train to Paris?

[00:50:49]>> Yes, this is the right train.

[00:50:51]>> Wonderful. Which coach am I in?

[00:50:54]>> May I see your ticket, please?

[00:50:57]>> Of course, here it is.

[00:50:59]>> Thank you. Coach C, seat 24A.

[00:51:04]>> Where is coach C, please?

[00:51:07]>> Walk that way, three coaches down.

[00:51:10]>> Wonderful. Thank you very much.

[00:51:13]>> My pleasure. Do you need help with your bags?

[00:51:16]>> Yes, please. They are heavy.

[00:51:19]>> Of course, I will help you.

[00:51:21]>> Thank you so much.

[00:51:23]>> My pleasure. Follow me.

[00:51:26]>> Wonderful. Which way?

[00:51:28]>> This way, sir.

[00:51:30]>> Lovely. Are we almost there?

[00:51:33]>> Yes, just one more coach.

[00:51:35]>> Wonderful.

[00:51:37]>> Here is coach C.

[00:51:39]>> Lovely. Where is 24A?

[00:51:42]>> Halfway down, on the right.

[00:51:45]>> Wonderful. I see it now.

[00:51:47]>> A window seat, lucky you.

[00:51:50]>> Yes, I love window seats.

[00:51:53]>> Most people do.

[00:51:55]>> Where do I put my bags?

[00:51:57]>> Above your seat in the rack.

[00:52:00]>> Wonderful. Is there space?

[00:52:03]>> Yes, plenty of space.

[00:52:05]>> Lovely.

[00:52:06]>> Let me help with the heavy one.

[00:52:09]>> Thank you so much.

[00:52:11]>> My pleasure. Done.

[00:52:13]>> Thank you very much.

[00:52:15]>> My pleasure. Enjoy the trip.

[00:52:17]>> Thank you. How long is the trip?

[00:52:20]>> About 3 hours to Paris.

[00:52:23]>> Wonderful. Is there any food on the train?

[00:52:27]>> Yes, the cafe car is in coach D.

[00:52:31]>> Lovely. Sandwiches and drinks?

[00:52:34]>> Yes, and hot meals, too.

[00:52:36]>> Wonderful. Is there free Wi-Fi?

[00:52:40]>> Yes, free for all passengers.

[00:52:43]>> What is the password?

[00:52:44]>> It is on the small card in front of you.

[00:52:47]>> Wonderful. Very convenient.

[00:52:50]>> Yes, modern trains have everything.

[00:52:54]>> True. Are there power plugs?

[00:52:57]>> Yes, near every seat.

[00:52:59]>> Lovely. I can charge my phone.

[00:53:02]>> Exactly.

[00:53:04]>> Are there any stops before Paris?

[00:53:06]>> Three short stops only.

[00:53:09]>> Wonderful. Quick trip.

[00:53:12]>> Yes, it is a very efficient train.

[00:53:15]>> Lovely. Thank you for your help.

[00:53:18]>> My pleasure, sir.

[00:53:19]>> What time do we leave?

[00:53:21]>> In about 5 minutes.

[00:53:23]>> Perfect. Just in time.

[00:53:26]>> Yes, very lucky.

[00:53:28]>> Thank you again so much.

[00:53:30]>> My pleasure. Safe travels.

[00:53:33]>> Thank you. Goodbye for now.

[00:53:36]>> Goodbye. Enjoy Paris.

[00:53:39]>> Asking for a hotel room upgrade.

[00:53:42]>> Good afternoon. How can I help you?

[00:53:45]>> Good afternoon. May I ask something?

[00:53:49]>> Of course. What do you need?

[00:53:51]>> Can I upgrade my room?

[00:53:53]>> Of course. May I have your name?

[00:53:56]>> My name is Lisa Wilson.

[00:53:58]>> Thank you. One moment, please.

[00:54:01]>> Of course.

[00:54:02]>> I see your booking now.

[00:54:04]>> Wonderful.

[00:54:05]>> A standard room for two nights.

[00:54:08]>> Yes, exactly.

[00:54:10]>> What kind of upgrade would you like?

[00:54:13]>> A bigger room with a view.

[00:54:15]>> Wonderful. Any specific view?

[00:54:18]>> Maybe the sea, if possible.

[00:54:21]>> Yes, we have sea view rooms.

[00:54:24]>> Lovely. How much is the upgrade?

[00:54:28]>> $50 per night.

[00:54:30]>> So, $100 for two nights?

[00:54:33]>> Exactly.

[00:54:34]>> Wonderful. What is included?

[00:54:37]>> A bigger room and a balcony.

[00:54:40]>> Lovely. Anything else?

[00:54:42]>> Free breakfast for two people.

[00:54:45]>> Wonderful. My husband, too?

[00:54:48]>> Yes, for both of you.

[00:54:50]>> Lovely. Free Wi-Fi?

[00:54:52]>> Yes, in all rooms.

[00:54:55]>> Wonderful. Any mini bar?

[00:54:57]>> Yes, free water and snacks.

[00:55:00]>> Lovely. Bath or shower?

[00:55:03]>> Both, plus a big bathtub.

[00:55:06]>> Wonderful. I love bathtubs.

[00:55:10]>> Many guests do.

[00:55:12]>> True. Any robes?

[00:55:14]>> Yes, two robes and slippers.

[00:55:17]>> Wonderful. So nice.

[00:55:20]>> Yes, very comfortable.

[00:55:22]>> What floor is the new room on?

[00:55:25]>> The eighth floor.

[00:55:26]>> Wonderful. High up.

[00:55:29]>> Yes, with a beautiful view.

[00:55:31]>> When can I move?

[00:55:33]>> In about 20 minutes.

[00:55:35]>> Wonderful. Quick service.

[00:55:37]>> Yes, the room is almost ready.

[00:55:40]>> Lovely. Do I need to pack again?

[00:55:43]>> No, our porter will help.

[00:55:45]>> Wonderful. Very convenient.

[00:55:48]>> Yes, free porter service.

[00:55:51]>> Lovely.

[00:55:52]>> Which payment method would you like?

[00:55:54]>> Card, please.

[00:55:56]>> Of course. Please insert your card here.

[00:55:59]>> Done. I entered the PIN.

[00:56:02]>> Wonderful. Payment was successful.

[00:56:05]>> May I have a receipt?

[00:56:07]>> Yes, here it is.

[00:56:08]>> Thank you very much.

[00:56:10]>> My pleasure.

[00:56:12]>> What is my new room number, please?

[00:56:14]>> Room 805 on the eighth floor.

[00:56:18]>> Wonderful. Is there a lift?

[00:56:21]>> Yes, just behind you.

[00:56:23]>> Lovely. Thank you so much.

[00:56:25]>> My pleasure. Enjoy the new room.

[00:56:28]>> I will. Have a nice day.

[00:56:30]>> You too. Goodbye for now.

[00:56:34]>> Lost baggage at the airport.

[00:56:37]>> Good afternoon. How can I help you?

[00:56:40]>> Good afternoon. My luggage is lost.

[00:56:44]>> I am very sorry to hear that.

[00:56:46]>> I waited, but nothing came.

[00:56:49]>> Which flight did you arrive on?

[00:56:52]>> Flight BA234 from London.

[00:56:57]>> Okay. May I see your ticket?

[00:57:00]>> Yes, here is my boarding pass.

[00:57:03]>> Thank you. And the bag tag?

[00:57:06]>> Of course, here it is.

[00:57:08]>> Thank you. What does it look like?

[00:57:11]>> A big black suitcase.

[00:57:14]>> Any special marks?

[00:57:16]>> Yes, a red ribbon on the handle.

[00:57:20]>> Wonderful. What is inside?

[00:57:23]>> Clothes, shoes, and some small gifts.

[00:57:27]>> Any medicine or papers?

[00:57:29]>> Yes, my medicine is inside.

[00:57:33]>> Oh, that is important.

[00:57:35]>> Yes, I really need it.

[00:57:38]>> Let me check the system.

[00:57:40]>> Of course, take your time.

[00:57:42]>> One moment, please.

[00:57:44]>> How long will the search take?

[00:57:47]>> About 30 minutes.

[00:57:49]>> Okay, I will wait here.

[00:57:52]>> Please sit down, madam.

[00:57:54]>> Thank you very much.

[00:57:55]>> My pleasure. Good news, your bag is in Paris.

[00:58:00]>> Oh, really? How did that happen?

[00:58:03]>> It went on the wrong plane in London.

[00:58:06]>> When will it arrive here?

[00:58:09]>> Tomorrow morning, about 10:00.

[00:58:12]>> Can you send it to my hotel?

[00:58:14]>> Yes, we offer free delivery service.

[00:58:18]>> Wonderful, thank you so much.

[00:58:21]>> Which hotel are you at?

[00:58:23]>> Sunrise Hotel, 25 Main Street.

[00:58:27]>> Thank you. Phone number?

[00:58:30]>> 555-876-432 >> Wonderful, we will call first.

[00:58:39]>> Lovely, what about my medicine tonight?

[00:58:43]>> We can give you an allowance.

[00:58:45]>> How much?

[00:58:47]>> $50 in cash.

[00:58:49]>> Wonderful, thank you.

[00:58:51]>> Here is the cash and receipt.

[00:58:54]>> Where is the nearest pharmacy?

[00:58:57]>> Just outside on the right.

[00:59:00]>> Perfect, I will go now.

[00:59:02]>> Anything else you need?

[00:59:04]>> May I have a tracking number for my bag?

[00:59:08]>> Yes, it is on this paper.

[00:59:11]>> Wonderful, can I track it online?

[00:59:14]>> Yes, on our website.

[00:59:16]>> Perfect, thank you so much.

[00:59:19]>> My pleasure, sorry again for the trouble.

[00:59:23]>> It is okay, you were very helpful.

[00:59:26]>> Thank you, have a nice evening.

[00:59:29]>> You too. Goodbye for now.

[00:59:32]Asking for the Wi-Fi password.

[00:59:34]>> Excuse me, can you help me, please?

[00:59:38]>> Of course, how can I help?

[00:59:41]>> What is the Wi-Fi password?

[00:59:44]>> Of course, one moment, please.

[00:59:47]>> Thank you so much.

[00:59:49]>> The password is lounge2025.

[00:59:54]>> All small letters?

[00:59:57]>> Capital L, then small letters.

[01:00:01]>> Wonderful. Thank you.

[01:00:03]>> My pleasure.

[01:00:05]>> Is the Wi-Fi fast here?

[01:00:08]>> Yes, very fast.

[01:00:10]>> Wonderful. I need to send emails.

[01:00:14]>> Then it is perfect for you.

[01:00:16]>> Lovely.

[01:00:17]>> Do you need a power plug, too?

[01:00:20]>> Yes, please. My phone is low.

[01:00:22]>> There are many plugs near the window seats.

[01:00:26]Wonderful.

[01:00:27]>> I will sit there.

[01:00:29]>> Of course.

[01:00:31]>> Is there any food and drink here?

[01:00:34]>> Yes, all free for lounge guests.

[01:00:38]>> Lovely. Where is the buffet?

[01:00:41]>> At the back, behind the seats.

[01:00:44]>> Wonderful. Hot food, too?

[01:00:47]>> Yes, soup and pasta.

[01:00:51]>> Lovely.

[01:00:52]Sandwiches, too?

[01:00:54]>> Yes, many kinds.

[01:00:57]>> Wonderful.

[01:00:58]Fresh juice, too?

[01:01:01]>> Yes, orange and apple.

[01:01:04]>> Lovely.

[01:01:05]Coffee, too?

[01:01:07]>> Yes, there is an espresso machine there.

[01:01:11]>> Wonderful. Very nice lounge.

[01:01:15]>> Thank you so much.

[01:01:17]>> How long can I stay?

[01:01:19]>> Until your boarding time.

[01:01:22]>> Wonderful. My flight is at 6:00.

[01:01:26]>> Then you have plenty of time.

[01:01:29]>> True. 3 more hours.

[01:01:32]>> Yes, time to relax.

[01:01:35]>> Lovely.

[01:01:37]Is there a quiet area?

[01:01:39]>> Yes, on the left side.

[01:01:42]>> Wonderful. For sleeping?

[01:01:45]>> Yes, there are soft sofas there.

[01:01:49]>> Lovely.

[01:01:50]Showers, too?

[01:01:52]>> Yes, free showers.

[01:01:55]>> Wonderful.

[01:01:57]Where are they?

[01:01:58]>> Behind the buffet area.

[01:02:02]>> Lovely.

[01:02:03]With towels?

[01:02:05]>> Yes, free towels and toiletries.

[01:02:09]>> Wonderful service.

[01:02:11]>> Thank you.

[01:02:13]>> Any newspapers?

[01:02:15]>> Yes, on the small table.

[01:02:18]>> Lovely.

[01:02:19]International papers?

[01:02:22]>> Yes, in many languages.

[01:02:25]>> Wonderful.

[01:02:26]English ones?

[01:02:28]>> Yes, of course.

[01:02:30]>> Lovely.

[01:02:32]>> Do you need anything else?

[01:02:35]>> Where are boarding announcements shown here?

[01:02:38]>> They are shown on the screens.

[01:02:41]>> Wonderful. So, I will not miss it.

[01:02:45]>> Exactly.

[01:02:47]>> Lovely. Very helpful service.

[01:02:50]>> Thank you so much.

[01:02:52]>> Thank you.

[01:02:54]>> Do you need help with your bags?

[01:02:57]>> No, just one small bag.

[01:03:00]>> Wonderful. Easy.

[01:03:03]>> Yes.

[01:03:04]>> Enjoy your time in the lounge.

[01:03:07]>> Thank you so much.

[01:03:09]>> My pleasure. Have a great flight.

[01:03:12]>> Thank you.

[01:03:14]Goodbye for now.

[01:03:16]>> Goodbye. Safe travels.