The UK water sector faces a critical challenge of balancing record-level infrastructure investment needed to protect rivers, seas, and water supplies with the rising cost of living that makes bill increases difficult for many consumers; this requires enhanced customer protection and support alongside the necessary investments.
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Can We Fix Our Water System Without Breaking the Bank?Added:
The system I described earlier is complex and that complexity [music] has led to an amount of underinvestment. Now we've recognized that and we're doing something about it.
>> [music] >> Record levels of investment are needed, but they do imply big bill increases.
But record levels of investment are needed [music] to safeguard the health of our rivers, our seas, and our waterways, to improve the resilience of our [music] water supplies, and to get our water companies to really raise their game on their day-to-day performance [music] for customers and the environment. Now we recognize that bill increases at a time where there are challenges in the cost of living are difficult for many people. Part of my job involves talking to customers >> [music] >> directly as well as their representatives and I hear those concerns firsthand. I do understand them. So that record level of investment >> [music] >> is also accompanied by more protection for customers and more support for customers than ever before.
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