Is Uber Intentionally Stalling Driver Quests?!

Added: 2026-05-30

[00:00:05][music] One thing I always say is work smarter, not  harder. If you aren't using the Solo app, then you may be working harder. So, let's change  that. Download the app, link your accounts where you can manage your income, track your expenses,  and project your taxes. Not only that, but you can plan by optimizing your time, make more, and even  guarantee your daily pay with guaranteed earnings.

[00:00:25]Download Solo and begin to work smarter, not  harder, today. Link is in the description.

[00:00:30]All right, let's get back to it. All right,  let's talk about uh is Uber intentionally stalling the quest counter? I Dang it. This  is all Uber [ __ ] I'm I I have nothing to do with it. Thank you for the drivers who sent  me this. This driver sent me this. He goes, "Serge, I'm stuck at 49. I finished 50. Uber  is not giving me my money." First of all, sir, I understand. I I I I mean, first of all, I don't  know why he even attempted this quest, but then if it's 25 extra, you're going to do 50 trips anyway.  Might as well do it. You know what I'm saying? I mean, yeah, why not? Why not? Half a tank of gas.  You know what I mean? So, I'm like, "Yeah, cool."

[00:01:11]So, anyway, but he says, "Serge, my my my my  cost counter is stuck just like the other guy's trip counter was wrong, messed up." He goes, "Uber  is stuck at 49, although I even did more than 50."

[00:01:26]And then he goes uh into Uber support,  the AI chatbot, whatever the heck it is, and then says, "Hey man, my thing is stuck at  49. I've had this experience a couple times.

[00:01:38]How's your quest, guys? Are you getting stuck?"  Yeah. Well, anyway, so this driver got stuck and then went to support and said support came back.  Now, this could be a chatbot or this could be uh a person and I don't know, it  says Vanita. Okay. So, Vanita says, "I understand the quest counter stopping  before completion can be confusing." All right.

[00:02:03]I'm looking into this issue to help clarify  what's happening. Now, Bonita comes back again.

[00:02:10]We appreciate your patience and continued  support as a goal driver. Okay, cool. Now, here comes the good part. Maybe they didn't  teach AI to lie. Based on similar reports, Chris, when the Uber driver app stops the  quest counter right before completion, it is often a combination of  system processing delays and systematic attempts to encourage more driving. H  they didn't they didn't teach AI. Well, they're literally telling you right here that they are  pausing the trip counter to make you drive more than just the 50 rides cuz well, why not take  53 or 54 and then we'll finally give you your $25 bonus with the hope that the car if you do 53  we'll get to 50. We're like kind of behind, right?

[00:03:07]I'm telling you this is a smoking gun right here.  After Uber sees this, they're going to go who?

[00:03:12]What? We didn't train this AI properly whatsoever.  [laughter] The conversation should have ended after that second comment. We appreciate your  patience and continued support and I'm going like, "Wait a minute. Wait a minute. This is worth  putting up. Have you guys seen this? Are you guys getting support like honest support messages like  this?" Because this is all we we we used to think about these things like now kind of is getting  proven. And then the driver goes back to Vanita and says, "Just noting that the relatively new  tactic policy to stall the trip counter on quests at the very last trip to encourage taking more  rides is anything but encouraging." [laughter] Yeah. Intentionally manipulating data to  encourage behavior is very concerning. Uber should reconsider displaying this type of behavior. It  is unprofessional at best. Now, this driver was very professional that he didn't use any profanity  because if that was me and I got that response, I'd be going off. I'd be going putting my New  Yorker hat on and I'll be going off on this thing.

[00:04:18]So, folks, Uber, I want to know, was  there a resolution to this though?

[00:04:23]Yeah. Yeah. They went back to 50  after this conversation. Oh, okay.

[00:04:28]But the admittance the admitting part of this says  support saying attempts to encourage more driving.

[00:04:36]Wow. And it says systematic. That means it's  happening all the time. Mhm. I'm like so I think I think I think you need to know about  that and uh pay attention to that. But but I believe there's that could pose some sort of  problems there because you are literally telling 50 rides and then you are manipulating that data.  So it looks like you have not hit that point or something is stuck or whatever whatever you think  it might be. So you it encourages more driving.

[00:05:15]That's that could be potentially a threeletter  situation. Yeah. Yeah. I mean, that could be some some serious issues right there in my opinion.  Well, I have it. I have the screenshots, folks.

[00:05:27]You know what I mean? Yeah, take a screenshot of  that. I bet you they retrained the AI now saying like decline decline. Don't Don't say that.  Don't say that. Oh, thanks for the super chat.

[00:05:37]Appreciate that. Uh, Vegas or Villages, Florida to  Orlando airport rides, they were around 89 to 120 with the new change in lift. Lift is taking 30 off  the top now. Mhm. Yep. Uh, moral of the story is talk to a couple Florida drivers. Become a  Florida uh private ride uh and get clients and then talk to them about that. Talk to them  about that because if you're going from Villages Florida to Orlando airport, uh you could get you  can charge them less customers going to be happy and uh get them as as a potential private client.  So if Lift wants to play the game, they're just they're just they're just saying here, please take  our customer from us. We don't need them anymore.

[00:06:21]Well, we have Jeff, our contributor from  Florida, Orlando, and same area there, Daytona.

[00:06:27]He has a beautiful private business. Go  do it. Go do it. Yep. He talks about it uh a couple of times and so uh make sure you  pay attention to those. Um and uh yeah, definitely definitely do that. That's my opinion  or that's my thought process right there.

[00:06:43]All right, thanks for watching. That short little  clip was from our live stream, Show Me the Money Club with Sergio and myself. Tuesdays, 6:00  p.m. Eastern, 3:00 p.m. Pacific. Make sure you subscribe, [music] turn on all notifications so  you'll be notified when we go live, as well as all of our awesome [music] content. Make sure to check  out this video right here, which will take you to the entire live stream, or check out this video  right there. All right, drive smart, everyone.