Inside the High-Stakes World of Luxury Pawn Shops

Added: 2026-05-07

[00:00:02]Prestige is an exclusive pawnbrokers.

[00:00:05]Hello. Here extravagant goods This is absolutely phenomenal, isn't it?

[00:00:10]>> are exchanged for big money. You're probably looking at about a quarter of a million. I'm overwhelmed. and eye-watering deals It's a big boy, this one. are done daily. Wear it.

[00:00:23]The boss is ex-property developer James Constantino.

[00:00:28]We deal in almost anything of value, but what I love the most is the ones that make me the most profit.

[00:00:33]This time What do you think of that? Oh, that's very pretty. dazzling diamonds It'd look better with this.

[00:00:41]Hardcore.

[00:00:42]I quite like this. an abundance of designer bags They should have increased in value.

[00:00:48]and James Push forward. Oh god. Push forward.

[00:00:51]>> All right.

[00:00:52]>> Push, push, push, push. takes to the sky. Get the nose down.

[00:00:55]>> Do you want it down or up? What I do?

[00:00:58]Welcome to the world of Posh Pawn.

[00:01:11]High-end pawn shop boss James now has 18 employees.

[00:01:16]Gorgeous ring, isn't it? Lovely. Working here is really fun. Every day is like something new.

[00:01:22]>> god, what is that?

[00:01:24]Everyone gets on. We all care about each other.

[00:01:28]That's one scary lady. It's a great place to work.

[00:01:38]Hi. Hi, good morning. Wonder if you can help me. There are specialists in every one of the four branches. They are just under half carat each. So, that's a lot of diamond. When he's not at head office in Hatton Garden, James is keeping an eye on his stores in Richmond, Manchester, and Weybridge.

[00:01:56]Nigel, should you be taking that apart?

[00:01:59]No, yeah, of course not. I'm just reducing the bracelet for him. Well, if it goes back together and looks like a necklace, then we're in trouble.

[00:02:05]>> [laughter] >> Don't worry, James. You can rely on me.

[00:02:09]Let's hope he likes pocket watches.

[00:02:11]>> [laughter] >> Hi there. Hello. I've come to pawn a ring.

[00:02:17]Today, an email has come through from a regular customer.

[00:02:21]Patrick I think this is your one of your clients, actually. Danielle.

[00:02:27]Yeah, yeah, yeah. What's she got there?

[00:02:28]It's a fine diamond necklace. This is the woman with a sexy parrot. I know someone who's selling a parrot. Who? The one that came in the other day wanting it appraised. Well, you got to be careful. If you do deal with any parrots, just be careful. Make sure they're real. I don't want to end up with a pigeon.

[00:02:40]>> proper gold-plated parrots.

[00:02:41]>> want to end up with a pigeon with highlights. No.

[00:02:43]You know [laughter] what I mean?

[00:02:50]>> [screaming] [laughter] >> He loves to dance.

[00:02:56]Danielle lives in Surrey, [music] and the necklace is part of her collection.

[00:03:00]You are one funny little parrot.

[00:03:03]This is Basil, and he's about 14 years old now.

[00:03:07]And he'll probably live till he's 50.

[00:03:09]And with my lifestyle, he'll probably outlive me.

[00:03:12]>> [laughter] >> Always be prepared.

[00:03:25]Let me get your wellies on.

[00:03:27]For the last 15 years, Danielle has been a landscape designer.

[00:03:31]Hi, Stuart. Come on. How are you? I'm good. I'm good.

[00:03:36]This is one I prepared earlier.

[00:03:39]>> [laughter] >> When you've had a concept idea, and admittedly, it's years before you get to this point, but to come and visit a garden that that you've designed and had built, and and see it in its magnificence, it's it's great. It's the satisfying part of the job.

[00:04:01]Part of my training to be a landscape designer, you have to study horticulture and botany. I got very frustrated that I couldn't find a decent exfoliant. I didn't like the idea of using an exfoliator that was gritty and grainy.

[00:04:15]People will even have chemical peels, which is quite extreme, and there just seemed to be nothing in the market that that lay between those two things. I came up with the idea of of using plant enzyme, and that's what I based my product on.

[00:04:34]Hi, Allison. Hi. How are you doing?

[00:04:36][laughter] Come in. Beautiful day. Oh, it's glorious.

[00:04:40]You all right, then?

[00:04:40]>> Yeah, it's really good. Can't sit down.

[00:04:45]There we go. So, are you ready to test?

[00:04:47]>> Yes, please. It'd be fantastic.

[00:04:49]>> Okay, go on, then. Put that on.

[00:04:55]It was when I was testing with Allison, she was so surprised when she looked in the mirror, she was saying, "Oh my god.

[00:05:01]Oh my god." I said, "No, Allison, that it's not oh my god, it's my skin."

[00:05:05]>> [laughter] >> And I'd keep bugging her to get it out onto the market. And that was nearly 3 years ago now. So, it shows you how long it's taken. Time's up, darling. Yep.

[00:05:17]Wash it off. Yeah.

[00:05:21]You've got to be quite determined to see a product through from conception to final manufacture.

[00:05:28]I think it would have been an awful lot easier to stay as a landscape designer, but but there again, I wouldn't have my own product, would I?

[00:05:35]>> [laughter] >> To raise the money to launch the range, Danielle wants to sell a family heirloom.

[00:05:42]This is a very nice quality sapphire and diamond necklace. My father bought it for my mother, and he would often choose really nice pieces for her.

[00:05:52]Most times he got it right. This time he didn't.

[00:05:55]>> [laughter] >> So, she gave it to me, and it's beautiful sapphires. To do what I want to do with the business, I'm looking at about £30,000. Let's just hope that my father had good taste in diamonds and sapphires. [laughter] >> [snorts] >> I think to sell my [music] rainy day fund makes all sense. It's not something that I use, and I think this is such a big project for me, and it is the opportunity to uh move into a different career.

[00:06:28]Um and I Isn't that what rainy day fund's all about?

[00:06:36]While James has a reputation for buying and selling anything, at headquarters, an unusual item has landed in his inbox.

[00:06:44]Lawrence, have a look at this, look.

[00:06:46]We've just had an inquiry. Fellow wants to sell a flight simulator.

[00:06:50]>> That's amazing. £150,000 he's looking for. Where would we go with that, though? I suppose you could hire out for events and all sorts of stuff. It's Oh, well, he has been doing that. Yeah, but other side of it, £150,000 is a lot of money. So, you might have two or three simulators. Do you want to buy another one?

[00:07:06]>> Simulators? Yeah. Yeah. So, do you think you'd be up for simulating? I've I've definitely got a simulator. Yeah? It would be a bit difficult, isn't it? It's It's a really going to be a hard market for that. Definitely. All right, mate.

[00:07:18]It's interesting. It is an interesting thing to come in.

[00:07:23]Ready for you, Chris.

[00:07:25]Okay. Here I come.

[00:07:27]You know, when you said you wanted to be beautician, I didn't think it was a good idea. I've changed my mind.

[00:07:32]Retired airline pilot Chris lives in Leamington Spa with his wife, Rosina.

[00:07:38]This is taking off any dead skin cells.

[00:07:41]Uh 65, there might be a few. Going to rub extra hard, then. Yeah.

[00:07:46]>> [snorts] [laughter] >> Beautiful.

[00:07:55]Just come and have a look at our English dining room, which doubles up as a bit of a a museum, really.

[00:08:03]Well, I got something quite interesting over here. Not so much because it's original. It is actually a replica of a medieval knight's helmet.

[00:08:12]Little bit of padding.

[00:08:14]Mind your nose.

[00:08:18]I can see very clearly all around me.

[00:08:20]Quite enough uh visual to fight a battle in.

[00:08:24]Or flying a plane with this, no, I I think not.

[00:08:26]>> [laughter] >> Probably make it a bit nose heavy.

[00:08:32]Been a commercial pilot for over 40 years.

[00:08:35]It's always been my ambition to be a pilot when I was at school. Uh the careers interviews officers used to say, "What do you want to be?" and I'd say, "An airline pilot." And they'd say, "Well, how about being a policeman?" And I said, "No, I want to be a pilot." And they said, "Well, how about joining the army?" I said, "No, I want to be an airline pilot." Being an airline pilot isn't something within the careers interview remit, but I was very determined to do it.

[00:08:56]Uh and for me to become a captain at the age of 27 was something of an achievement. A lot of people see it as a very glamorous occupation, and I suppose it is in in some ways. But the reality is it is very hard work at times.

[00:09:14]And I think, many like many professions, when you stop flying, suddenly there's a void.

[00:09:20]>> [music] >> I retired just over 5 years ago, and I felt really guilty that all this knowledge I had was just going to be totally wasted.

[00:09:29]Morning, right?

[00:09:30]Morning. So, Chris came up with the perfect solution. [music] Quite busy today, aren't we?

[00:09:36]Still wanted to be involved with aviation in some way, and a friend of mine gave me the idea of perhaps running a simulator. 3 years later, we've got three simulators at Coventry Airport, where members of the public can come and see what it's like to be an airline pilot.

[00:09:51]So, this is the 747 in flight.

[00:09:53]This is flying down the Innsbruck Valley.

[00:09:56]Better leave them in Just got the landing to come up.

[00:10:01]Very short runway in Endsbrook, so you've got to concentrate on that one.

[00:10:07]This is the one we're looking to sell.

[00:10:08]It's actually built from the genuine real nose cone of a A320. The nose cone was cut off [music] and then we mounted it on this motion frame and it flies absolutely fantastically as an A320. And we have professional pilots on the A320 coming and flying it. They think it's absolutely great.

[00:10:31]We need to sell it because we need space in the hangar area where we are. We are limited to what we can have.

[00:10:37]We have two excellent buyings.

[00:10:39]One has to go and we're going to replace it we hope with a Concorde replica simulator, so something a bit different that the public can come and enjoy.

[00:10:48]Price tag we're asking for this I think is very very reasonable. It's only a little more than it actually cost us to build it. We're asking 150,000 pounds for it. If you just wanted to buy the nose cone as a scrap nose cone today, it would cost you in the order of 50,000 pounds without any of the machinery inside. So, 150 with all working sim, that's pretty good value I think.

[00:11:08]But will James be able to find a buyer for such a niche item?

[00:11:17]>> [music] >> At the pawn shop's head office in London's Hatton Garden, Uh, can I just ask you how much you could give me a loan for this for, please? Okay, let's have a look. The newest member of the team is settling in.

[00:11:29]Apparently, I've now got a chief operations officer.

[00:11:33]Um, I didn't know I needed one, but apparently I do.

[00:11:39]What the hell is that, James? What do you think of that, Deborah?

[00:11:45]Annoying.

[00:11:47]Annoying.

[00:11:48]>> [music] >> Can you answer that, please? It's quite soothing.

[00:11:55]>> [music] >> I'm going to get a bucket of water in a minute and I'm going to accidentally drop it in it.

[00:12:02]>> James's [laughter] really new phone.

[00:12:05]Even my new phone's playing up now. I don't know how I'm coping with anymore.

[00:12:08]There's a common denominator here. It's called James.

[00:12:11]Oh, good.

[00:12:12]>> [laughter] >> Hello. Hi, how can I help?

[00:12:23]I have an appointment to see Claudia, please.

[00:12:25]>> Okay, one second, please. Thank you.

[00:12:29]Come in and take a seat. Thank you.

[00:12:31]Today, designer handbag expert Claudia has arranged for clients Doris and Martin to bring in a collection of 10 bags.

[00:12:39]I need a bigger office with all these bags.

[00:12:44]And so, how long have you had this one for?

[00:12:46]>> This one I've had for about 10 years, I guess. And you've not used it. It's still got the tag on it.

[00:12:51]>> Yeah.

[00:12:52]>> [laughter] >> I thought I was bad.

[00:12:54]I guess I bought it because it it was just like a piece of artwork. Right, yeah, yeah, definitely. It was a limited edition, this one, wasn't it? That was a limited edition and the wallet I think was about $325.

[00:13:06]It's quite funky, isn't it? Did you have a figure in mind? I'm looking for about 3,200.

[00:13:12]Right. Okay, well, if it's okay with you, if you if you can leave them with me and we'll get back to you and let you know.

[00:13:19]>> All right. Thank you. You're welcome.

[00:13:24]Hi, Otis. Come on, Otis.

[00:13:26]Come on, Otis.

[00:13:27]>> Come on, Otis. Good boy. Hey, that's a good boy. Good boy. Let's go walkies.

[00:13:32]Here.

[00:13:34]Originally from Philadelphia, Doris now lives in Norwich with husband Martin.

[00:13:41]My husband used to be involved in the music business and I used to be involved in high fashion.

[00:13:46]Let's go. Hurry, go.

[00:13:50]We met in London in Covent Garden in 1985.

[00:13:56]And it was actually love at first sight.

[00:13:59]Yes, it certainly was.

[00:14:02]I used to work with bands like Then Jericho and on the bass and things like that. And it was a very enjoyable time.

[00:14:09]Basically, I stopped doing it because I missed Doris.

[00:14:18]It's a big accumulation of years of fashion and most of it I would say I probably don't even wear.

[00:14:27]There's some Pucci things in here.

[00:14:31]I would say my high fashion days are definitely behind me. I spend time mostly in exercise gear and tracksuits.

[00:14:40]Martin, look what I just found. This was the bag that I was wearing when I first met you.

[00:14:47]>> Oh, wow.

[00:14:52]Yeah.

[00:14:53]That's lovely.

[00:14:54]Do you remember it?

[00:14:56]Um, sort of.

[00:15:00]Yeah.

[00:15:00]Do you remember what I was wearing?

[00:15:02]Yeah, the um the black and gray catsuit. That was something else in those days.

[00:15:08]Could never pawn that. No, I'm keeping it cuz it's nice.

[00:15:13]Did you find a catsuit while you were up there? Deborah, that's long gone. Oh.

[00:15:23]Well, these are my collection of the handbags that I would like to sell. And they've all been, you know, pretty good friends of mine.

[00:15:31]This is the very first designer bag that I ever bought. It's a Gucci bag. This could have been the second one, Prada.

[00:15:38]And my Chanel reporter bag.

[00:15:42]I don't believe this is real snakeskin, but it's real leather. It's probably embossed. This was um about $2,200.

[00:15:52]And this was about $1,500.

[00:15:55]This I don't remember. I mean, there's 10 [music] bags here, so I don't really use them anymore and because they are vintage bags, they should bring they should have increased in value.

[00:16:09]I hope so.

[00:16:12]So, how would you like to go to Vietnam?

[00:16:15]Oh, I'd love it. Yeah, I'd like it, too.

[00:16:17]Doris and Martin are planning on using any money raised to fund the trip of a lifetime. I look good in that one. Yeah.

[00:16:26]The places that we want to travel are, you know, Southeast Asia, maybe to Japan, places we haven't been before.

[00:16:33]Once-in-a-lifetime trip, really. You know, if you do it, you might as well do it well.

[00:16:37]>> Yeah. With the handbags and everything, you can only wear one at a time, so um yeah, I'm up for selling as many as possible.

[00:16:45]>> [laughter] >> You want to come up, Fay?

[00:16:47]No? Go in your bed, then.

[00:16:55]Landscape designer and skincare entrepreneur Danielle has given her jewelry to James for evaluation.

[00:17:02]Right, guys.

[00:17:04]See you later.

[00:17:07]I'm off to see Ian with Danielle's jewelry and it's right up Ian's street and I always get a frank and honest opinion from him, which is very useful.

[00:17:21]Hello.

[00:17:23]>> How are you doing?

[00:17:24]How are you?

[00:17:25]Looking very glamorous. I'm playing up.

[00:17:27]Well, you made a special effort for me, didn't you? Impressed, yeah. Well, you always impress me, mate.

[00:17:33]Have a look at that. What do you think of that? Oh, that's very pretty. Wow, I love the sapphires.

[00:17:39]That's a lot of work getting the stones to get them all matched like that. Well, what sort of period is that do you think? I don't think it's terribly terribly old, you know, maybe 10 years old, 15 years old, but it's done in an Edwardian manner, which is lovely.

[00:17:55]Mm. Is that a bit of you? Well, it would better with this.

[00:18:00]Well, I did think that. I mean, well, when I first saw it, I thought of you and your chest, as you can imagine, Ian. Danielle, the only thing I would say is that I would take that the two end pieces off and make them into earrings. Really?

[00:18:14]Because something like this you need earrings with them and you wouldn't be able to match it up that easily unless you wore just diamond earrings with them. But I think you need the sapphire in the earrings. So, it become a suite.

[00:18:26]Yeah. Sounds lovely. It's almost worth getting your ears pierced for. I might give that some serious consideration.

[00:18:31]>> Really? You haven't got your ears done.

[00:18:33]>> [laughter] >> Not yet.

[00:18:35]It's still early.

[00:18:40]Yeah.

[00:18:40]>> [clears throat] >> No, I think it's lovely. That's amazing.

[00:18:43]Lovely. I'll see you later. Have a safe journey back to your Sure. Good luck.

[00:18:48]Cheers.

[00:18:53]What Ian really loves is sapphire diamond necklaces, but at the end of the day, it's my money that's being put out there and I've got to satisfy myself 100% to make sure that we've got all bases covered. So, we'll put all the facts together and see what we can come up with.

[00:19:13]Loans [music] make up 70% of James's business. Hi, how can I help?

[00:19:17]>> Hello, Natasha. Come to reclaim my scooter. Okay, yes, we've been waiting for you.

[00:19:22]Here you go. There she is. Ugh, I've missed it. I've missed it. It couldn't be more straightforward. Someone presents us with an item of value, we value it up and then lend a percentage of that value. Here you go.

[00:19:34]Where the rubber is.

[00:19:36]Most clients are able to pay off their loans and [music] reclaim their goods.

[00:19:40]Brilliant. Can't wait for the weekend.

[00:19:43]Finally come down to pick my scooter up.

[00:19:46]It's been in there for 14 months and thanks to my father and my brother paying off the loan, she's finally free to come home.

[00:19:55]But one in 10 are unable to pay. We have to make them very aware, legally we have to as well, that if they don't pay it back, the loan plus the interest, they'll lose the items. Lawrence is dealing with a collection of silverware and a cane belonging to a client who has defaulted on his loan.

[00:20:13]When I spoke to him on the phone, he was really really upset. And they're lovely pieces, they're top silver manufacture. But unfortunately, due to circumstances beyond his control, it looks like um he won't actually be able to come back for the items. And when it's like personal stuff like this which he really likes, it's upsetting.

[00:20:34]Watching nature and looking at the birds, it just helps the mind. And you think there is hope. And then, you know, things will get better.

[00:20:47]The owner of the silverware and cane is 53-year-old Mark, who lives in South London with his wife, Carol.

[00:20:54]All right, do you want a cup of tea?

[00:20:57]Uh make it a quick one.

[00:20:59]Me and Mark have been married for 31 years. I don't look old enough, I know that.

[00:21:04]>> [laughter] >> We've got two daughters, Laura and Amy.

[00:21:11]We're very close family. We've been through a lot.

[00:21:17]>> [music] >> So, I'm just going to get rid of this one. I don't know if you can get it.

[00:21:22]And I started work on the local council as a street sweeper. It was really good to meet the local community. I worked there for 15 years. But what happened was I had an accident at work. I lifted a bin which caused an hernia. And I had to have an operation.

[00:21:40]What ended was I lost my job.

[00:21:43]And then I just had a breakdown, total breakdown. Because obviously I had a family. I thought, where do I go from here?

[00:21:53]When I was working, I liked antiques and collectibles. So, I started collecting and uh saving spare money and buying things.

[00:22:01]>> give us any information on that, you know? Yeah. What turn of the century?

[00:22:05]Particularly love silver because I love the designs.

[00:22:09]After being unemployed for eight years, Mark was in desperate need of cash and had to take five of his favorite [music] collectibles to the pawn shop. There was a card case I purchased and Paul's Cathedral on the front of it. Beautiful piece. Silver dish with a precious stone in the middle. Then there was the ivory walking cane.

[00:22:28]>> Um the walking cane he absolutely loves.

[00:22:31]>> I was over the moon buying it. Obviously they were investments for the future for my children and maybe grandchildren.

[00:22:39]I got to 1,000 pounds in the loan. I needed the money and they were kind enough to do that for me. But it just went wrong and I couldn't manage to pay.

[00:22:48]So, I tried my best. I paid up to 1,000 pounds, I think. But the rest I couldn't get together. As Mark is unable to pay [music] back the loan and interest, he's likely to lose all five pieces. It was out of control, so I had to let them go.

[00:23:03]And it was really heartbreaking.

[00:23:11]In Hatton Garden, chief operating officer Deborah is keen to maintain standards.

[00:23:17]How to correctly write the word ladies when you're referring to something that belongs to a lady. Ladies, l a d i e s.

[00:23:30]Grammar is very important. I mean, she comes across a little bit like a headmistress. Could be things language is is that more complicated really?

[00:23:38]>> It is complicated, but there's still no excuse for getting it wrong.

[00:23:44]I think the others are a little bit scared of her. I think it's just ignorant. I'm a little bit scared of her, probably.

[00:23:50]Just want things to be right.

[00:23:57]With five and six-figure sums regularly at stake, James likes to test the assets he's been asked to sell. Apparently I'm going to be uh landing an aircraft today. So, uh in a simulator.

[00:24:09]Today he's off to see retired airline pilot Chris at Coventry Airport. Let's give it a go. I mean, how difficult can it be?

[00:24:18]All right. Well, it's going to be a challenge.

[00:24:21]Most guys think they can fly. Sometimes though they come in here and they get lockup.

[00:24:27]So, we'll we'll see how cool he really is, shall we, when he's under pressure.

[00:24:33]Chris.

[00:24:34]Oh, hi James. How are you doing? Yeah, good.

[00:24:37]Well, this is the beast you've come to see. This is a real aircraft. You can see the real nose cone coming out of the front panels here. That is the actual aircraft. That's the airplane that used to fly. Lovely. Okay. Do you want to have a look inside? Yeah, why not? Okay.

[00:24:53]Okay, come on in, James.

[00:24:55]Here we go. There's the beastie. Wow.

[00:24:58]So, this is what it's really like, is it? This is a This is a real flight deck. This is a real Airbus flight deck.

[00:25:04]Control wise, these are the thrust levers. This is the flap lever. This bends the wing to give you more lift.

[00:25:09]>> Oh, lovely. Set pattern that you put the switches in on a sequence. And then you check it with a checklist. In fact, if you look over there to your right there, that white list there, there's the checklist. I thought you were talking to me.

[00:25:22]I've got a slippery nipple and a mojito.

[00:25:24]>> That's the operational manual we use on the aircraft. Lovely.

[00:25:28]When I first got there, I thought, what an amazing thing. I couldn't wait to get in the simulator. But Chris started to hit me with all the signs.

[00:25:36]Anyway, James, before you start flying, really you could do with a briefing which will teach you how to operate the aircraft, what the controls do, and then give you an idea of what you're going to see a little bit later on. Lovely, I can't wait.

[00:25:49]If you look to the to the right hand side, we see the ND, the navigational display, our computer generated map. We can see we are >> [snorts] >> Chris insisted that I look at the tutorial video and it would be very helpful. But to be honest with you, after 5 minutes me eyes glazed over and I got a little bit distracted.

[00:26:08]James, have you got control? Yes, mate.

[00:26:10]I'm fine.

[00:26:12]>> [laughter] >> I think you better wear this, James.

[00:26:19]There you go.

[00:26:20]Ah, dear. I feel Yeah, I'm getting into >> Good.

[00:26:24]Lovely. Right. So, here we are. We're at Salzburg on runway 33 at Salzburg.

[00:26:28]>> This is Salzburg, is it?

[00:26:29]>> This is Salzburg. So, we'll put a bit of thrust on. Oh, yeah. Okay. Bit to the right.

[00:26:35]More.

[00:26:36]Easy back on that control column now.

[00:26:39]A little quicker than that. That's good.

[00:26:40]Bit more. Push forward.

[00:26:42]Push forward.

[00:26:43]>> All right.

[00:26:43]>> Push push push push.

[00:26:46]Don't you think we're a bit close to these mountains here?

[00:26:48]>> No, we're going to get a lot closer in a minute.

[00:26:52]Have you seen that read that book where they all crash and have to eat each other?

[00:26:56]>> Yeah, yeah, yeah. Would you eat me?

[00:26:58]Yeah, if I had to. [laughter] What bit would you have first? Oh, I don't know. Something fleshy. What, the rump, you think?

[00:27:05]That's where the good meat is, isn't it?

[00:27:07]Yeah, yeah.

[00:27:11]I thought it was going to be a doddle, to be honest with you. And Chris was probably going to want to hire me as a backup pilot.

[00:27:16]I'll tell you what.

[00:27:18]I'm sweating.

[00:27:20]But as it turned out, it was a little bit difficult.

[00:27:25]Okay. Come on. Get the nose down on the horizon, otherwise we'll never get into land.

[00:27:29]>> I'm there. Okay.

[00:27:30]>> What, we're landing?

[00:27:31]>> We're going to go into Innsbruck.

[00:27:32]>> Really?

[00:27:32]>> Okay.

[00:27:34]Okay. What we're looking for is Do you remember in the briefing the PAPIs?

[00:27:37]Sorry? The PAPI lights, the white and the red either side of the runway. Oh, in the briefing, what you were saying?

[00:27:42]>> the briefing, yeah. When the in the when I was watching the video.

[00:27:45]>> Okay. Do you remember the red and white lights weren't there in it? Do you remember? You weren't paying attention that bit of the briefing, were you?

[00:27:51]Three whites, one red means we're just very fractionally high. Okay. What do I do? No, nothing. Just fine. You're doing really well. Just keep the nose where it is. Keep the nose down a bit.

[00:28:00]>> What do you want? It down or up? Just hold that there. Hold that there.

[00:28:03]That's good. Tweak left. There we are.

[00:28:05]Two reds, two whites, we're fine. That's good. That's very sensitive at this level.

[00:28:11]Bit to the left. Bit to the left. Level the wings quickly. That's it. Too much.

[00:28:15]Back to again. Back to again. Keep going. Keep going. That's it.

[00:28:21]I was feeling that I needed to keep composed and keep it all very tidy at every point.

[00:28:26]>> Front left. Yes. I wasn't going to let Chris know that I was under pressure.

[00:28:31]Gentle. Good. Very good. Just hold that.

[00:28:33]Hold that. Just twist those wings level.

[00:28:36]Here we go. Hold. Hold. Hold.

[00:28:39]Here we are. On the ground.

[00:28:42]Oh my god, that was so nerve-wracking. I can't tell you.

[00:28:46]>> You did quite well. That's unbelievable.

[00:28:48]I was a nervous wreck.

[00:28:49]>> [laughter] >> It's an amazing thing. 150 50 is it you're looking >> 150,000 we're looking for it, yeah. So, I'm going to need to do a lot of research. There are people out there that we deal with. A lot of wealthy clients from around the world that might want to this as a little toy, you know, you never know. But I shall throw out and see what bites we get. And if there's anyone interested, we'll take it further.

[00:29:11]Thanks for your time today.

[00:29:12]>> James. Okay.

[00:29:14]Before I forget. Thank you very much.

[00:29:16]>> We'll need that. Thanks very much indeed. Take care. Bye-bye.

[00:29:23]>> That was uh an amazing experience. I didn't quite realize how realistic it was going to be. At one point, I thought I was actually going to be quite ill. I think James could well come back with quite a few interested parties cuz most important thing is [music] enthusiasm.

[00:29:38]And I certainly think he enjoyed himself today.

[00:29:40]>> 150,000 pounds that Chris is looking for. At this point, I really don't know whether that's realistic or not. I've not seen anything else quite like it on the marketplace, so um you never know. Uh there might be someone out there for it. I'm hopeful and we'll see what we can do for Chris.

[00:30:06]Quite horny.

[00:30:07]>> [laughter] >> Designer handbag expert Claudia is evaluating the 10 bags belonging to former fashion mister Doris.

[00:30:17]This one is the Chanel Cambon reporter bag, uh which is quite a popular bag in Chanel world. Um but the only thing is is the color of this one isn't everyone's, you know, to everyone's taste. It's uh olive green.

[00:30:33]Um I think we've got authenticity card and the number matches with the um sticker inside the bag.

[00:30:42]Which in fact it does.

[00:30:46]This is quite a funky one actually.

[00:30:50]This little Dior number.

[00:30:53]Hardcore.

[00:30:55]I quite like this.

[00:30:56]I remember when the punks used to wear black lipstick and I tried it once and I looked I don't know I don't know what I looked like. It was awful.

[00:31:07]I have got mixed feelings about this one because I am doubting the stamp, the way um the Gucci is written on it.

[00:31:16]And um I mean to me it doesn't look right at all. I mean the inside is crumbling away and that shouldn't really happen.

[00:31:25]Um I'll just need a second opinion on this.

[00:31:28]I don't know if you've got time. Go on.

[00:31:33]Um this has just come in, but there's a few things I'm concerned about on the stitching. I'll tell you what, do you want me to sit in your um office and do your work?

[00:31:41]>> Well, I'm just what I don't want you to make a mistake. There's a lot of good copies out there.

[00:31:43]>> yourself comfortable. But thanks for your help. I appreciate it.

[00:31:52]Good afternoon, Hatton Garden. Michael speaking.

[00:31:56]Lawrence is investigating a defaulted loan on a collection of silverware and a cane belonging to Mark. Defaulting loans are when a client's goods have to be sold. Unfortunately, that does happen from time to time. We keep the money's owed to us and any surplus is returned to the client. With Mark's beloved pieces, Lawrence is keen to try a different approach. I particularly like Mark because he's a genuine guy, a really really nice guy. So all we do is work out an individual value for all these items, work out what's owed, and then uh hopefully give him one or two of his items back, but um you got to remember that James is the businessman.

[00:32:33]He might say it's too time consuming, so he might say no.

[00:32:40]Are you busy, James?

[00:32:42]Uh no, come in. Do you remember these bits? The client called Mark. They're nice pieces, but it doesn't look much.

[00:32:48]Omar Ramsden uh bowl, which is really small but nice.

[00:32:52]Yeah. Uh George uh Jensen. This is the prize piece. It's a Nathaniel Mills card case. That's where the money is. So what's the situation then with this?

[00:33:01]What are you trying to do?

[00:33:02]>> What we're hoping we can do, if you're okay with it, if we can get all the loan value plus the interest plus any admin charges, if there's any money left, we can work out which items we give back to him. Mm. But what we don't want to do is give him something back and then realize that there's a deficit. I think what we ought to do as a safety is to sell the stuff and then we can work out what what piece to give back to him. Definitely.

[00:33:23]We'll go from there. Lovely. Cheers.

[00:33:25]Cheers, James. Thanks.

[00:33:28]You know, it's not cut and dry. It might be we've worked it all out plus admin costs, auction costs, that we can't give him anything. But on this occasion, you know, I'm really hoping he can get one or two of his items back.

[00:33:46]James has been researching the flight simulator belonging to ex-pilot [music] Chris. He's hoping for an offer of 150,000 pounds. A really unusual item to come in in the first place. I mean Chris has put his heart and soul into it. I mean they built that basically from scratch. They built it from a nose cone of an airplane upwards. So it's time to get back to Chris and give him the news we've got for him and see how he takes [music] it, to be honest.

[00:34:11]If we do sell the Airbus, it'd be very sad to see it go cuz we have worked so much effort into building it.

[00:34:16]A lot of heart and soul has gone in from all our team there.

[00:34:19]But we need the space, so what we have to do, we have to do.

[00:34:23]That's it.

[00:34:32]Hello, Chris Biggin. Is Chris there, please? That's uh it's Chris Biggin. Is that James? Hi Chris, how are you? Yes.

[00:34:37]I'm fine, James. How are you?

[00:34:39]I've done quite a lot of work on this and >> Yeah. We've got a lot of people in the aviation industry that we work with because we deal in aircraft and we have sold one or two in our time.

[00:34:51]The problem that we face is uh Not only do you need to find someone who wants the simulator, you need to find someone who wants to an Airbus 320 simulator, so Sure, sure. Uh that is one of the difficulties um we had and I suppose it's probably one of the reasons you may have come to me in the beginning.

[00:35:07]But look, at this present moment there isn't actually anyone >> I've got lined up for for Chris, I'm afraid to say. That's okay. Um I think You appreciate that it's not a thing that you can really sell easily within a few days.

[00:35:22]>> No, it's a very as you said, it's a very specialized thing. It's a big lump of lump of machinery.

[00:35:26]>> That's right, yeah.

[00:35:28]But we'll we'll keep working with it and I do really do I really believe that we have a good chance of finding someone for it. Great. Okay. Thanks for your time, Chris. No problem. Do come again.

[00:35:39]Have a have another fly. I will do.

[00:35:41]Lovely. Cheers. Thank Thanks very much.

[00:35:42]Take care. Bye. Bye.

[00:35:45]Well, that's pretty well what I expected to be honest. But that's is not a great surprise really.

[00:35:52]Um it is a very specialized piece of equipment. It has to be somebody who really has got the aviation bug. Chris was looking for 150,000 pounds. It's a hell of a lot of money.

[00:36:02]I mean when you think you can buy a flat for 150 grand, they're just not queuing up round the you know, up the street to buy those sorts of items at the moment.

[00:36:10]>> I think quite a few of our instructors will be quite pleased it's staying cuz they they do like it as a as a machine.

[00:36:16]Uh it's not doom and gloom that she hasn't sold today, that's for sure.

[00:36:27]Good afternoon, Michael speaking.

[00:36:30]At headquarters, boss James is defending his management style.

[00:36:35]Can you multitask? Can I multitask? Of course I can multitask.

[00:36:39]Trust me, I'm going to prove in a minute that I can multitask.

[00:36:42]>> Can you do this? Tap your head and rub your tummy at the same time. I'm not going to do that because that is a waste of time. When I multitask, it's going to be constructive. I'm really excited to um to wait and see what it is. We'll see.

[00:36:57]Goodbye.

[00:37:02]Can't chat. Busy. You look a little boy, James.

[00:37:08]What's he doing?

[00:37:10]I don't know, but there's a lot of noise coming out of the office, isn't there?

[00:37:18]We're fully connected. What's he doing in there?

[00:37:27]>> [laughter] >> Uh health and safety, James? Four across.

[00:37:38]How many bosses do you know can do this?

[00:37:41]>> [laughter] >> Only one.

[00:37:46]Is it dangerous?

[00:38:01]Avid collector Mark took out a loan on a collection of silverware and a cane.

[00:38:05]He's been unable to pay it back [music] and could lose all his items. This morning, he's been called to head office for a meeting.

[00:38:13]Come here today uh to try and find out if Lawrence or James can help me redeem some of my items back. I'm just keep keeping optimistic, fingers crossed and um you never know. Hello, Mark. How are you? Hello, Lawrence. Come through and we'll go to James' office.

[00:38:29]I must admit, if anybody said to me the client least likely not to come and redeem his items, it would have been you.

[00:38:35]>> I'll try my hardest not to let them go, but I had to do it. It was upsetting at the same time, emotional, you know, letting them go. Well, I'll tell you how it works.

[00:38:46]When I did the calculations after looking at everything and started selling the items, it really doesn't look like you're going to get um anything back. All right.

[00:38:56]Um However, we have managed to save something for you.

[00:39:06]Which I hope will be okay with you. I've got it here and it's your cane. Ah.

[00:39:11]Yeah. There we are. You'll be taking that home today with you. Thank you.

[00:39:15]Thank you.

[00:39:17]I can't believe it.

[00:39:19]Yeah, I'm pretty I'm pretty pleased, mate.

[00:39:22]Fantastic.

[00:39:24]How do you actually feel at the moment?

[00:39:25]>> feel shocked um numb at the minute, you know, I've ended up with one of the items which I love especially and I've got one of them back, so Oh, brilliant.

[00:39:34]It means the world to me. Thank you, Lawrence. Well, it will have a special place in your house now, won't it? I really appreciate it. You and you and James, thank you. Oh, you are so so Believe me, you're welcome. Thank you.

[00:39:44]Really nice to meet you. You are well.

[00:39:46]Look after yourself, Mark. And enjoy.

[00:39:48]Thank you very much.

[00:39:51]Oh, here's James. We'll have a little chat with James. Thank you very much.

[00:39:56]Yeah, it means so much. Thank you. Thank you for doing that for me. I appreciate it so much. Thank you.

[00:40:01]Thank you for coming in. Thank you.

[00:40:04]I can't believe it. Just seeing it again after all this time and I've got it back.

[00:40:09]To stand there really better than I thought. I've got something back and I appreciate that.

[00:40:15]That is the best possible outcome. He's now got a really highly prized item coming back to him. So, that really is the cream on the cake.

[00:40:22]Definitely good day at the office.

[00:40:25]I can't believe it.

[00:40:31]In Norwich, former fashionista Doris and husband Martin are waiting to find out if Claudia will make an offer on a collection of designer handbags.

[00:40:43]Yes, well, I hope it's, you know, the offer, you know, the that I wanted or even better.

[00:40:50]But, yeah, I'm quite excited to find out. Doris has got so many bags, she could do do well to unload some.

[00:40:57]We've sort of done a bit of research on them, the secondary value, what we would be able to sell them for, what work needs doing on them. So, I'm going to give Doris a call in a minute and let her know what the result is.

[00:41:12]Hello. Hi Doris, it's Claudia from Prestige. Hi Claudia, how are you?

[00:41:16]>> I'm okay, thank you. How are you? I'm good, thanks. Good, good. Okay, so let's talk about the bags then. How much were you looking for to raise for all of the bags?

[00:41:27]>> I think it was between 3,000 and 3,500.

[00:41:31]>> Right, okay.

[00:41:33]I've had a look at all the bags. I've inspected them really closely and really carefully. I mean, you know, they are lovely handbags. The only thing is with the condition of some of them the little Gucci Yeah, I know that handbag.

[00:41:48]The inside of that from the age >> the crumbling, yeah, exactly. And some pen marks inside others and there's some sort of scuffs on the leather. Right.

[00:41:57]What about the Dior? Although that is gorgeous, that's a lovely bag. But, the only problem is it is, you know, it's kind of dated.

[00:42:07]>> [bell] >> So, all together, what I'm able to offer you for all the bags is £500.

[00:42:16]Oh, no. Couldn't do that for that. Yeah, I didn't think you would.

[00:42:21]>> I'm quite disappointed to tell you the truth. Yeah, of course. I know, I didn't want to give you the bad news.

[00:42:28]All right then, thank you, Doris.

[00:42:30]>> All right. Thanks, Claudia. Bye.

[00:42:32]Bye-bye. Bye-bye.

[00:42:37]Well, no go. Well, well, how much did she offer? They offered 500 for the bags. 500 each for the bags? No, no, no, no. 500 for all the bags.

[00:42:47]>> Oh, okay. Cuz they had to refurbish some of them and Well, well, then rather just keep it in a sack and cover No, there's other people that will want it.

[00:42:56]Even handbags that are designer brands, not all of them are going to be major money. It's down to condition, it's down to the current styles, it's down to desirability. So, it's down to everything, really.

[00:43:09]Never mind. Mhm. Hey.

[00:43:12]At least you got your bags back.

[00:43:21]Landscape designer [music] and skin care entrepreneur Danielle is hoping her sapphire and diamond necklace will raise money to go towards the £30,000 she wants to launch her new range. I'm terribly excited. I really am. It will just be interesting to see what James is able to offer me. She was looking for £30,000, which is a lot of money. And I'm now in a position where I can relay a figure to Danielle. And I'm hoping that she'll be happy with what I've got to tell her.

[00:43:51]Hi, how are you? Hi James. How are you doing? Yeah, good.

[00:43:57]Grab a seat. Look, we've been doing some work on the necklace. To be honest, everyone who saw it said the same thing.

[00:44:04]The quality's there, the sapphires match really well.

[00:44:07]There's a high diamond content and the diamonds are of really good quality.

[00:44:11]It's really well put together. It is really a beautiful piece. It is, it's very beautiful. It's just something that I don't wear. Well, as I have got some news for you and we've done the sums.

[00:44:22]We've actually got a private buyer who would pay 65 grand for it.

[00:44:27]So, it's quite a lot of money.

[00:44:30]You know, maybe I just chuck the job in and go on holiday.

[00:44:33]>> [laughter] >> Well, yeah, I mean I'm stunned.

[00:44:36]James, you've made me a very happy woman. I I'm actually quite lost for words, I really am. I could feel quite emotional. It's really well put together. So, thanks for bringing it to me. That's fantastic. I'm I'm absolutely ecstatic. This this is truly beyond my expectations and I'm really thrilled and I'm quite emotional in the process.

[00:44:59]Thank you so much. Well, look, thanks for coming in and I'll get everything organized and get the paperwork over to you. Brilliant.

[00:45:06]>> That's wonderful. Lovely, I'll walk you down.

[00:45:10]I'm just feeling really blessed.

[00:45:13]It just gives me opportunity now to launch my product and have some money to spare.

[00:45:19]So, how could I not be happy?

[00:45:24]>> [music] >> Well, that was a brilliant bit of news to be able to deliver to Danielle. She was jumping for joy and it just makes my job a lot easier and it's a pleasure to deal with clients like that.

[00:45:39]>> [music] [music]