Fake Boss, Real Tess | Tess's Philosophy #21

Added: 2026-05-16

[00:00:00]Fake boss, real Tess.

[00:00:02]Monday morning, the store was unusually crowded. Tess was helping a customer when she noticed a woman walking in wearing a long coat, big glasses, and a hat pulled low over her face.

[00:00:15]The woman slowly looked through each item, her face calm and hard to read.

[00:00:21]Nora leaned closer and whispered, "Hey, I think that's the boss. You can tell right away just by the way she walks."

[00:00:30]Tess glanced over a small jolt.

[00:00:33]It really did look like Mina, the fashion floor manager on the third level.

[00:00:38]But she kept her warm smile and walked up like she would with any other customer.

[00:00:43]"Hi, is there anything I can help you with?"

[00:00:46]The customer frowned.

[00:00:48]"Why is this shirt so expensive? I've seen it cheaper in other shops."

[00:00:53]Tess answered gently without hesitation.

[00:00:57]"That's true, but ours comes from official suppliers and the stitching is guaranteed. I just worry that cheaper ones might not last as long."

[00:01:07]The customer looked at her and gave a small nod.

[00:01:10]"What about this color? Would it suit someone with slightly darker skin like mine?"

[00:01:16]Tess tilted her head, taking a moment to look carefully, then spoke honestly.

[00:01:22]"If you want something more elegant, light beige would suit you better.

[00:01:27]It makes your skin look softer and more even.

[00:01:30]White might be a little too bright on your skin."

[00:01:33]The customer was quiet for a moment, then smiled lightly.

[00:01:38]"You're being honest, right? Not just trying to please me?"

[00:01:43]"Yes. I believe selling is about helping customers find what really suits them, not just selling at any cost."

[00:01:51]The customer took off her glasses and smiled.

[00:01:54]"Well done, Tess. You passed the test this morning.

[00:01:58]Nora stood nearby, eyes wide.

[00:02:01]I knew it.

[00:02:03]Mina patted Tess on the shoulder.

[00:02:05]Remember this. A good salesperson makes customers trust them, not feel forced to buy.

[00:02:12]Tess smiled and lowered her head slightly.

[00:02:16]Yes, I'm not just selling clothes. I'm learning to be a better person.