‎#live: SUSTAINABILITY, TRUST & GROWTH IN AFRICA

Added: 2026-05-31

[00:00:01]We pioneering conversation but not necessarily the first conversation of its type but it's of its kind mobility. This is a very vital part of our communities and hence this conversation we're having today is a very pertinent one. Ladies and gentlemen, through our agenda for today to put your phones on silent.

[00:00:41]If you're looking for Wi-Fi that's happening here, please the Wi-Fi code is on your table and you will put in the password MCL to take as many photos as possible.

[00:01:11]I was there at the first one because you are a pioneer. So, please take as many photos as possible.

[00:01:37]Mita, chief commercial officer to recognize the presence of Bolt East Africa General Manager, Mr. Demetrius Chief Executive Officer Sahara Ventures tonight.

[00:02:06]Ladies and gentlemen, TPSF senior policy analyst.

[00:02:15]Ladies and gentlemen, today's conversation is not just about mobility. We are not simply talking about transport. We're talking about access. Because from where we have been having conversations about ride hailing, where we have started seeing it, transport is basically about how a city moves. Every single thing we do, the movement around the city is exactly what we're talking about today. Mobility.

[00:02:53]we can start engaging with these conversations because you know of it as something that is normal. It's cliche.

[00:03:01]It's a conversation we have every day.

[00:03:03]But before we begin, I would like to implore us to to engage a little bit differently. As we are engaging, let's expand our thinking around this conversation because oh, mobility, we know what it is, but we're talking about access. Mobility is how mothers move to hospitals. Mobility, how children move to schools and access education. It's really about how you access work, how you access safety, how you access income, how you access time, and how you access opportunity. That's what we are here to talk about today, ladies and gentlemen.

[00:03:40]Welcome to the Monanchi Thought Leadership Forum presenting the Bolt Tanzania Mobility Dialogue 2026 to engage sustainability trust and growth in Africa.

[00:03:57]As we begin, ladies and gentlemen, I'd like to say again throughout the entire engagement, as we're having the conversation, engage, you'll get time to ask questions, pertinent questions down that you can engage with the conversation. You'll be able to remember like I said from the very beginning, this is a dialogue and dialogue So with that, ladies and gentlemen, for welcoming remarks for welcoming remarks, Ladies and gentlemen, Chief Commercial Officer >> [applause] >> as in I feel like I'm a coffee.

[00:05:09]Can we try it one more time [applause] and vongi TPS Tanzania sector.

[00:05:58]I'm not going to accept this this this [laughter] level of engagement.

[00:06:07]Good morning everybody. Good morning everyone.

[00:06:11]>> So much better. Thank you so much. I think Mtori so we'll have to wake up a bit. Thank you so much again for being here. On behalf of Mananchi Communication Limited, my name is Kadamara Maitita, Chief Commercial Officer. And on behalf of our lovely uh amazing CEO Rosalyn Maria, I would like to warmly welcome you to this important session of Bolt Tanzania Mobility Dialogue.

[00:06:42]We are very proud and honored to be Bold Partners because like Halila has stated, what Bold provides is not just transportation.

[00:06:55]They provide access literally to everything. Access to time she mentioned access to hospitals, access to which means it's us access to health. So the conversations we're having today are quite important. Please let us be off our phones. Please let us pay attention.

[00:07:19]We are very pr proud to partner with Bolt in organizing this discussion platform which directly addresses the future of urban urban transportation the growth of digital economy youth employment passenger and driver safety as well as conducive investment environment in Tanzania in Tanzania's ride hailing sector today we have gathered to explore the best ways to build collective solutions the digital transport sector sector has become an essential part of daily life for many citizens especially in rapidly growing cities such as Dar Salam. It simplifies transportation, creates income income opportunities, connects businesses with customers and enhances efficiency in economic activities, connects families to hospitals and the list goes on and on.

[00:08:14]However, for this sector to grow sustainably, we must continue building an environment of trusts among the government, regulators, investors, platform operators, drivers, and service users.

[00:08:28]We need open discussions about safety, compliance, fairness, innovation, driver econom uh driver economics and how technology can help improve urban mobility.

[00:08:42]At Monanchi Communication Limited, we believe that media plays a significant role in initiating and sustaining productive national conversations, thought lead thought leadership conversations. Our responsibility is not only to report news but also to bring key stakeholders together, facilitate solutionoriented discussions such as this one and [snorts] support development agendas in a language that is simple and acceptable to the public.

[00:09:11]It is our hope that today's discussion will generate political will generate practical ideas, strengthen collaboration between the public and private sectors and pave the way for building right hailing platforms that are safe, sustainable, fair to all stakeholders and supportive of Tanzania's economic growth. With great respect, I would like to thank every one of you for accepting our invitation, for taking the time to be a part of this very important dialogue. You are most welcome and I wish for a fruitful discussion. Please stay engaged. Please stay alert. Please stay with us. We are very honored.

[00:10:01]As she said, it is very important to remain engaged.

[00:10:21]Ladies and gentlemen, Ladies and gentlemen, let's engage.

[00:10:40]Let's bolt. When you're bolting, you do not bolt.

[00:10:47]We bolt.

[00:10:53]And ladies and gentlemen, I'd like to take a moment The next speaker when ride hailing started the conversation that we were having was will this work? It will not work. People will not do that. But at this point in time we know that it works. And ladies and gentlemen, the next speaker for opening remarks is one of the people who have been for forefront and in the center of making it work, shifting a system and allowing us to do that.

[00:11:44]Exactly. Have um having access. They have grown a sector, matured a sector.

[00:11:50]And ladies and gentlemen, the Bold East Africa general manager, Mr. Demetrius.

[00:12:05][applause] Thank you.

[00:12:22]We have some breakfast outside. So breakfast. Okay.

[00:12:30]Thanks very much the organizers uh panelists Mr. Chief to Tanzania online drivers association.

[00:12:55]Uh some fellow staff from Bol everyone who is here with us today. Uh good morning this uh debate discussion around uh urban mobility.

[00:13:08]Uh so correction uh general uh so we'll correct some somewhere there. So, so as you mentioned I think uh MC is there guideline on the language can mix both can mix right. So uh we are pleased uh today uh to be here uh to to have everyone on this discussion but also come MC VMA to be the first uh in this kind of a discussion uh where we are looking at sustainability trusty uh growth in Africa. Uh we all know uh at least if you're not a very um uh okay if you've been in Disam for couple of times at least you know Bolt is a household name for when it comes to mobility especially urban mobility uh but we didn't get here alone uh we just uh got here you guys have been supporting us uh from drivers who I think some of them the drivers are in here with us today um uh also for this riders or passengers who I believe uh since we got into TZ around 2017 uh they have been supporting our journey uh when we started our operations in Tanzania around 2017 uh to only one city that's then later on we expanded into other cities uh so we have made some progress and this progress couldn't have been possible uh without the support uh from everyone from drivers uh from passengers uh from key stakeholders from the regulators from the innovators and from the uh government uh overall. Uh Gilbert, I think, uh there was some slide where I wanted to show some progress about it. Uh if you can bring it up uh much much better.

[00:15:34]Mr. Okay.

[00:15:52]Free ride today.

[00:15:59]It's possible for some time we can give you a free ride today so that you try service. Okay, perfect. The next slide uh so that spend very little time as well.

[00:16:30]Yeah. So that's the last slide.

[00:16:36]Okay. Perfect. Uh Sans. So uh Bolt is a global uh red healing provider or operator uh having started or launched in Estonia in 2013. So this year we are 13 years old business uh headquartered in Europe, Estonia uh with big presence in Africa and Europe is uh what you see as green u background on the map we are we are quite present today. So we had to say that Bolt is present in all continents. Uh serving over 200 million customers per year. Uh present in over 850 uh cities uh in over 50 countries.

[00:17:16]Uh and a directory employing over 4,000 employees. So that's the size of Bolt globally. Uh let's look at TZ.

[00:17:25]Yes. So uh for Tanzania Bol la la la la la la la la la la la la la la la la la la la launched in 2017 Tanzania start the main city and that's where our headquarters for the country is based uh in 2019 2020 we expanded into Arushia Dudma and Monza so Kafikia four cities uh both in terms of milestone and the uh achievement in Tanzania we were the first company to launch border and baj on demand mobility uh we didn't bring border or baj in the However, we the first one to digit digitize them. So by then you could only get now you can say you you can request any judge platform. Uh so far we have expanded in more than eight cities uh or we are active in more than eight cities in Tanzania. So apart from the four which is Arusha and Moza were present in Moro Moshi were also present in Tanga a bit of karma and we tried some sort of a soft launch in Zanzbar last year. Uh so pending the regulatory environment approval.

[00:18:33]Uh in terms of the partners we have over 30,000 active partners and the active partners for us uh these are active drivers. So of that number around 5,000 or over 5,000 new workers uh over 9,000 newi and over 16,000 border drivers. So when I say active drivers I mean uh monthly active. So collectively since we launched the operations over 120,000 drivers of m register on our platform but at least on monthly basis uh more than 30,000 at least on active on our bolt platform. Uh so we deliver at least three minutes uh ETA. So what it means here we provide convenience and durability. Uh you can request a vault uh and regardless of the category whether it's a bike or a baji or a car you'll be able to get a bike or whatever transport uh within 3 minutes. So we don't just uh operate but we ensure that at least we provide convenience and reliability across.

[00:19:33]Uh so looking at the overall ecosystem uh and the impact we provide or we generate in the uh market uh ywanza driver livelihood uh so today as I mentioned we have over 30,000 active partners uh these are the uh entrepreneurs uh part of them or some of them owns own their vehicles others their own either purchase where they paying monthly on your vehicle on a rent but in 30,000 over 30,000 monthly uh out of that over 500 drivers want to earn over 3.5 million Tanzania sharings over 500 of that so this is to show uh this business they're doing is not just uh part of the gig uh work but for them it's part of like it's their primary source of income over 500 earn over 3.5 million uh and 7% of drivers in involved they're earning above Tanzania average salary. So uh so for us partners not just somebody who just wakes up and he tries to get money but is somebody who wakes up and come to work. Uh in terms of earnings by category uh so now this is looking at the overall number of drivers even driver one day or whatever.

[00:20:51]So on average we're talking about around 1.1 million uh as earnings Baka driver uh 1 million again uh Papa driver and very close to 1 million for uh for so you see the gap is not very uh very uh big uh this is because uh we have very big mix of uh rights as well uh at the lower categories uh in terms of government revenues which is very key uh today we support uh by contributing over 1 billion in government revenue uh through directly through TI taxes VAT uh but plus uh lateral levies. So why do I want to mention this point uh particular? Um so today uh if Bolt wasn't operating this space and we weren't powering 30,000 drivers, this is the lost revenue the government could have. It's a negative uh revenue on their balance sheet. Why? drivers offline and you already know a driver when a driver is offline government cannot collect VAT and later cannot get the levies. So through digitization bring them on board uh powering them we are able now to provide uh that uh contribution to the government and that number is still growing. So probably next time we meet again it will be 2 billion 3 billion in government revenue uh contribution. And in terms of economic um uh multiplier you think about 30,000 drivers who are on the road every single day. Uh you're talking about uh generating demand for vehicles.

[00:22:22]So we have so many people who are selling vehicles uh both in cash now higher purchase. Uh so they're making money because now drivers uh do demand their vehicles. Uh but we have spare parts moving around. uh fuel digital payments and all that. So talking about 30,000 active partners uh majority of them uh most of them uh they around 20s to 30s these guys are families. So Kanga average u members of the family in African context you're talking about four people so ideally we're putting uh food on table for at least 120,000 people every single day. Uh so safety for us is something that we have built into every uh trip. Uh so we have what we call trip share. So this allows you to share a trip in real time. So anyone can track where you are. So suppose you're taking a boat right now or you can still share that trip somebody else. So it could be your wife, your partner, your friend.

[00:23:27]They can track. They can know where you are at any given time. they can see who is the driver driving you. So you can still get home safely. Uh then we have what we call chip anomaly. Uh so this is uh our in-house safety and security team plus the algorithm that we have uh tracks every chip every second. So ideally what it means is um trip move from point A to point B. Uh it was expected to take around 30 minutes or so. for some reason uh miss man for quite some time uh our safety team reach out to you as a passenger also reach out to the driver to know what's he what's happening so this is to ensure every trip is safe across so in case come up a challenge that you require maybe u some rescue we can provide that as well so we have SUS uh and or emergency assist available application so in case you are stuck you want talk to somebody else when you tap that within 3 minutes at least you receive a call issues. So this one is expanding to now to provide even support for accidents and even uh uh security uh dispatches uh in the next two months or so in some other market launch full-fledged but in call back then we're going to even provide some service rescue. Uh then we have vetted and verified drivers. So guys uh every driver you see on board at least has been um manually verified application on boarded because they had all the documents at some point they get verified and on top of that we try to ensure at least every driver who is driving that vehicle is the driver that registered. So we have what we call self verification. So at any given time driver selfie uh they have to confirm that selfie cannot upload a photo from your gallery. Uh it has to be real. It has to be real time. It has been uh it has to be you uh to a coma. You are not you the one on the profile. Your profile get blocked. Then you have to come to the office for verification and stuff like that. We know it provides some inconvenient uh to drivers but this is to keep our platform safe for all our passengers. Uh so as I wind up this uh uh talking about the wider network we have we are doing up to we are matching up to five rides per second. So uh I don't know how long we've been here. Uh come so probably over 10,000 trips since we arrived here.

[00:25:58]So that's how big B is. Uh so my last one here is the red healing is part of Tanzania's formal economy. Uh so we power through this uh digital payments are enabled. Uh we provide tax compliance. Now drivers can pay their taxes and such income for thousands of young Tanzanians. So platforms that trust the ability where policy and enterprise move forward uh together and I think that's why we're here to really discuss what can bring this industry uh to where it needs to be. So thank you very much and I'm pleased to be here with you to discuss the way forward even answer some few questions that may arise.

[00:26:42]>> [applause] >> download download as driver because with those numbers. Congratulations.

[00:26:56]Congratulations. A lot of people think that Bolt is more about gig work, more about gig work, more about part-time like what but what you showed just now shows the scope of what Bolt can be and what it's doing already.

[00:27:12]Ladies and gentlemen, please turn our eyes on the screen for our video that has been prepared.

[00:27:51]video across Tanzania.

[00:28:05]very excited.

[00:28:11]There are young people across Tanzania earning up to 3.5 million plus every single month by moving in the morning. And I love what you just shared, Mr. Demetrius. You said when when somebody is coming to work with Bolt, it's not just somebody I'm reading it as you said it. It's not just someone who gets comes to get money, but someone who wakes up to come to work.

[00:28:49]>> [applause] >> Ladies and gentlemen, so I would like to remind you once again at any point.

[00:29:15]How do we make things better? How do we grow from here?

[00:29:19]And we will get to engage. Yes. And so federation senior policy analyst [applause] economic director [applause] Chief Executive Officer Sahara Ventures [applause] Mr. Demetrius East Africa regional I'm general manager East Africa general manager [applause] as we move into the panel I would like us to begin with a real question and I love panels that really go into deep questions conversations around mobility have been had but as we are going into the panel I'd like us to engage at a different depth and because that is the ethos of the thought leadership forumana when ride hailing works and we know it does exactly as we have seen one people use it to get to work people use it to get home safely they use it to reach hospitals. They use it to move across the city with more confidence because like like no offense to any room I'm a talker. No, but it's made things a lot more easier. So, we're talking about moving across the city with confidence.

[00:31:33]We're talking about drivers earning from it. We're talking about businesses and cities relying on it because imagine what would happen in Dar Salam today if boats didn't work at core in terms of people getting to work on time because in the mornings one of the things that happens with ride hailing is it moves cities now the real question I'd like us to get to is not about whether it works because we know it works the question we're moving into with this panel is whether we are building a market that can make it past. Whether we're building a market that can mature, a mature ride hailing sector that works for everyone, drivers, riders, regulators, platforms as well as investors because all these things have to work together for our market to mature. So then let's get ready to drive to dive into a sector building conversation. There's a time in Tanzania All you need is a phone to get a car.

[00:32:40]But this is a sector that has grown and we have seen it work in a big way.

[00:32:44]Because at this point, we're not just talking about an app.

[00:32:48]We are not talking about an app. We are beyond that conversation. We are talking about opportunity. We're talking about access. And ladies and gentlemen, we are talking about a system that is growing our country's economy, growing people's prospects, growing people's dreams with their connection to this ride hailing service. Ladies and gentlemen, into sustainability, trust, and growth.

[00:33:16]Let's vote.

[00:33:19]What an end. Let's let's vote. I'll start Moya with Latra.

[00:33:25]I'd like to begin with a regulatory foundation if I may because when it comes to every formal mobility market depends on rules. Yes. To protect the public but also to allow responsible platforms to operate because that aspect of responsibility is very important. So the challenge here that I'd like us to start off with is the balance. Yes.

[00:33:49]looking at consumer protection, driver welfare, investor confidence, which is another really important one, and also market viability. That must all sit together in having the same conversation as we're doing in this forum. And I'd like to go into some statistics from um the Latra 2025 report, which is robust in itself. According to the report, the issued licenses of passenger service vehicles, PSVs, grew by 4.3%.

[00:34:23]That's a total of 13,588 P passenger service vehicles, vehicle licenses that were issued during Q1 alone. Yes. And with int with intercity, regional and commuter buses dominating the sector. That's what we are seeing in the report. I want to know from you.

[00:34:44]These are great numbers. They're great growth numbers. Do these numbers represent a congested market or is there room for investors to thrive still at this stage? Kib bus.

[00:35:05]>> Thank you very much Alila. Thank you Mr. Demetrius my panel speakers my fellow panel speakers ladies and gentlemen uh the question and the comment just raised raise it's is a very important topic for lateral it's important in several ways uh to answer it shortly first the market is very viable there's very big room for growth uh with the ride hailing and as a regulator we are seeing this uh ride hailing platforms such as B and the like adding another layer of our work simplifying our work as a regulator. How does that work? Uh previously before we had this we had to be chasing each and every vehicle on itself on the road. But the coming of ride hailing has added that layer where uh there's another interested party seeing that they are observing all the rules and regulations of licensing and safety that are required and we have had uh several several discussions with uh Mr. Demetrius and his team making it work. We have had challenges we have had challenges with with the pricing before. We have had challenges with uh identification of drivers and security of passengers. Not that they have been unsafe but assuring that they are safe. They're safer than they than what we perceive to be. We've had those challenges. We've been working on with them. We have seen growth in uh uh use of uh alternative energy, clean energy among the ride hailing platform platform uh I mean drivers and it is encouraged it is encouraged u and there's also there's a vested interest among the drivers themselves switching from petrol to gas and and e-mobility because they have to save cost. It's rare the responsibility to save cost. It's not B or any Faras or anyone else who will tell them or doesn't have to tell them to to do this. They have this added interest on themselves uh to cut on the cost so that uh uh they can get more uh more profitable. Uh those are rising trends. They are very interesting trends. We've seen uh expansion of boat on its own through cities, different cities. We using Morugoro often.

[00:37:40]I'm often in Morugoro for for meetings and stuff and and and it's accessible or easily accessible or the do I moved to the DMA about 3 years ago. We moved to the do about 3 years ago. It was almost non-existent. You would have to call and wait for one for nearly 15 to 30 minutes. But it says reduce now to around 3 minutes. you can get one around 3 to four minutes within uh within within your reach at any point in in Doma. So Doma is working very well. Uh so economically I can say it's working very well. We have a different market in Tanzania. I understand in other countries these uh uh [clears throat] platform drivers are usually sec their second jobs. In Tanzania it's different.

[00:38:32]In Tanzania, the drivers, this is their first jobs. They don't have any other job. This is their own job. And uh they hire these vehicles. It's not their own.

[00:38:42]In other countries, I would be having my own car. And uh in the evening as I return to home, I'll take one or two people just to substantiate my income.

[00:38:52]But in Tanzania, it's different because of you know the economic situation. So this brings another challenge for us to work. uh traditionally as a regulator as Latra our main task was to protect consumers.

[00:39:06]Our main goal is to protect consumers.

[00:39:09]Why do we have to protect consumers?

[00:39:12]Because we believe and it it makes economic sense but that it is very expensive for them to gather market information and make their own decision individually.

[00:39:22]But the business people have to we we we do believe and it is it is rational anyone who gets into a contract knows where what they getting into. So the drivers would be expected to know that what they are getting into with the platform operators would be rational to both to both sides otherwise you get out and then and there are then LRA would not intervene but the situation is different. So we had to intervene back in 2022 uh 2022 alone we had to intervene twice.

[00:39:56]>> You may recall we had uh we had to set prices pro uh uh cap price cap so that you don't go above a certain a certain amount and that was meant to protect the consumers the final one who pays for the for the for the ride. But then we realized it was not working. setting it at the higher cap was not working for us because there was a motive to lower the prices so as to attract the consumer. So we had to put a flow. We had to put a flow towards the end of 2022. We had to put a flow. We had to revise the the order the the the board order. The procedure is that it has to go through.

[00:40:38]We had to do all the technical analysis.

[00:40:40]I manage that. After that we have to take it to the board. The board has their sole mandate under the law to approve this. So they approved it and we sent it back. It's not usual. Usually he has to do he has to do he has to stay for 3 years before it can get a normal review any order regarding tariffs and pricing. But we had to do it in one within one year. That shows how dynamic we had to listen and uh because we also understood that it was a new market. It was a new market for us. It was a new market for the drivers. So we had to consider revise it. Recently we've also revised it the rates again upwards and we know some some places there some parts are not happy but we we are going to work on it too. It's it's a job. It's it's a dynamic market. Every time you are just trying to protect a consumer a driver complains. You protect a driver the platform operator complains. So striking a balance is it's our prerogative. It's it's it's an ongoing job until we get to a point when we we will okay this year the additional challenge has been the fuels the fuel the fuel hike in in prices uh beginning April 1. So we had to revise all the the passenger uh the passenger transport rates uh including the platform operators and we are working on this uh but it's an an ongoing work. It's an ongoing task.

[00:42:10]Every time we are learning every time there's a new challenge we we we meet together we talk together we address it together and the doors are open.

[00:42:19]Whenever anyone is agrieved the regulator, the regulator is has very open ears inside. There are several channels uh to talk about these things whenever there are challenges and we're moving forward >> on the part of the platform operators themselves as well. We we had we've had threats of strikes over time but again we take this very positive uh all the time uh from the drivers complaining about these ratings the the rates that are the the pricing but we have had other challenges as well the challenge of identity I just mentioned probably I need to say a little bit about it there are several times that you when you call on Especially cars, not not bajis or or or or motorcycles but especially cars.

[00:43:13]>> You call X, it comes Y. And uh we fail to understand what is going on there. We are we are also struggling with getting our levy. We work with contribution NA as a regulator has to work with minimum contribution from every stakeholder in order to survive. we don't get any money from the the central government and it has to be very minimal just minimal enough not to suffocate the service or the business but still we're struggling with that and we are talking we are talking about it we're talking about it he's aware that we're talking about it we are talking about my friend there we talk every day yeah so the market is dynamic and we're moving forward >> thank you very much >> thank you very much you've touched on a lot of pertinent issues. I love that you know you touched on the responsiveness of Latra understanding that it's a new market and so the responsiveness is really important. Instead of three years you are able to shift things twice in one year looking at basically the needs of the user. So very much demand centered you know um human- centered programming and policy formulation.

[00:44:26]the conversation of the equilibrium comes into play because then if you do it for the driver, the consumer complains and then you have to think about the investor, you have to think about the long-term prospect and so thank you very much for bringing that up. Now I'd like to jump on to TPSF looking at we've gone from the regulators lens in terms of what they are balancing trying to strike an equilibrium with and you know you want to manage all the stakeholders and all the stakeholders allowed say I took it over with the stakeholder and I point a finger you're not looking at me so it's it's not easy but it's it's being done and we love to see it. Now moving from the regulator lens, I'd like to come in to the investor and the business environment um perspective. When it comes to TPSF, you we know that this is the unified voice of business um in the country, business associations, corporations, companies, multi- nationals like Bolt. Um I'd like to go into the investor because for investors the issues is not only whether the market has demand it is also about whether the operating environment is stable enough to justify long-term commitment and um we've heard that there is opportunity. So now going to the long-term commitment how does predictable policy affect how investors operate? So basically infect um investor operations and then from your lens as a senior politic policy analyst what recommendations would you give what recommendations would you give um to safeguard a conducive ecosystem um for investors like Bolt to thrive in.

[00:46:10]>> Thank you very much Miss Hala. Um everyone uh so um I'd like to give a very uh brief um POV from TPSF and what TPSF does just very briefly as Halila was mentioning we are an AEX body and uh we represent um business communities so in form of corporate companies private sector organizations and othermemes so that's what we do and the main um objective of TPSF as an institution which is completely private is to make sure that the business environment is conducive to everyone every Tanzanian local and foreign um companies. So that's our main mandate as TPSF not just to be an AEX to do business forums but also to ensure and translate all that government is doing into a private sector um um point of view. Um so coming back to the question um so I'll just highlight that it's true it's very um it's very uncomfortable for investors to operate in a in an unpredictable policy environment meaning um this is what does it mean unpredictability it means that a policy is let's say drafted without consultation or rather it's consult consultations are done in a rush so there's no grace periods there's no um consultation periods and even if they are consulted they feel rushed into let's say an amendment or a law that's been drafted. So that's usually um very uncomfortable for investors because money is very conscious. You know someone who is investing their money into a particular country into a particular businesses they don't just think of making that money they think of how they'll lose that money. you know, it's very important that we think about that from that um perspective. So, if an investor is looking at Tanzania, if let's say Bolt is looking into going to be or Bukoba or any other region, they're going to look at um other things that will also risk their businesses, not just the customers and the consumers, right? So even when policies are being changed or let's say policies are are being amended in a way that feels very unsafe and unpredictable to investors and business communities that usually puts a a a very um a very uh a sticky uh perception to an investor who's coming. Um so yeah in terms of budgets and financial and business planning that's very very um important for an investor. So to agree that investors usually look at it in that way before they invest even after they've invested you know they might you might have bolt here but if the laws and policies uh become quite unpredictable over a certain time they'll just pack up their bags and leave. So it's very important for us as let's say TPSF to actually advise government to have this uh dialogues with with government on how um it's important for investors to have a predictable um tax environment. Uh now moving on to um some of the key recommendations that I I I'd like to discuss today is strengthening dialogues before the policy changes you know and I'm going to mention a few um from let's say a TPSF angle were part of um very very relevant dialogues in the country um I'll mention a few uh for example the Tanzania National Business Council um TNBC Tanzania We co-chair the council and it's shared by the president. So this is one of the biggest platforms that we we we are present at as TPSF and we have other sectoral generic and and and thematic committees. We're part of trade committees, the national trade committees in the country. We're part of the tasks task force. We're part of um you know the PPP steering committee.

[00:50:26]There's so many committees that we're part of and these are usually the leeway for us to actually advise government on how they um how how it's important for policies and laws to be um predictable you know so I'd say through leveraging such dialogues with government because at the end of the day if government is making laws drafting and laws if you don't sit down with them and tell them or rather let's say have a discussion and a dialogue with them they're not going to know that oh this is affecting investors. So having structured dialogues such as this one is very very important um for um a future predictable you know um policy and legal um change.

[00:51:12]Something else is early consultations and I I'll have to I'll have to commend the government on this one. Um there's so I'd say I'd like to say almost every law and every policy before they are drafted before they are amended they usually consult us they consult yourself in a way because it's so hard to consult every company and every player in the system you know if let's say a a transport regulation is about to change if they go to every tax hailing app if if they go to every tax player here it's going to be so difficult. So usually I'd like to commend the government and to really really appreciate its effort in um consulting private sector when it comes to amending and drafting laws.

[00:52:00]There's usually one that happens very close to the finance bill and the miscellaneous one that usually happens later on in the year. So this is something that really uh government we're commending the government to do but it's also very very important for regulatory authorities to do this in every particular policy and order you know not just the big laws but also even the small small um fees levies and these other um changes it's very very um important to have transparency with stakeholders you know um something else is uh regulatory impact assessment this is very straightforward If a regulation is supposed to change, has it been assessed how it's going to affect the private sector? You know, let's say if the fees are going to go high, are people going to, you know, people going to via to dollars or other, you know, other means like what does it mean for the consumers who go downstream? What does it mean for them?

[00:52:59]So I think it's very very important and this is a collective effort that should come from both the government of Tanzania but also the private sector communities to actually um make sure that these regulatory impact assessments are done jointly not just the government not just the private sector but done jointly. Um something else is the sector specific dialogue platforms. Um I've spoken about the dialogue but those were generic. It's very very important for us to have a sector specific dialogue platform. This is a good example. You know this is a transport tax hailing dialogue between the government. We have you know honorable director from the ministry of transport. We have Latra and then we have private sector. We have the media. These are very very important because we do as much as we love um generic and bigger platforms it's very important to curate smaller sector specific dialogues because that way you get to you know analyze and assess and agree on very specific technical recommendations that are going to mean um uh be very meaningful to the government and someone who's on the receiving end. And the last thing um I'd like to highlight on and is it's very important for us to have transition and grace periods for players. You know, uh if they're consulted, if let's say a certain policy is changing or a certain fee is being introduced, is the grace period given to them enough for them?

[00:54:35]You know, is it fair? Let's say do we have 3 months for let's say a fee to change um from whichever governing par state it is does it is it realistic to the other end you know I think these things are very important to be discussed and to be considered by both again public and private sector so it's very very um important to move away from these abrupt enforcements where let's say a law is enacted in July how about you push implementation to January and let that grace period for them to rearrange their books, business plans and and other trajectories for it to make more sense to the other end so that they can be comfortable to invest more and stay longer in in Tanzania. I'll I'll stop from there and give it back to you. Thank you.

[00:55:27]>> Thank you very much. Let's give a round of applause for that very thorough contribution. I think you've touched on a lot of pertinent issues, not just what TPSF does and its important role within the ecosystem, within the market, but also in terms of really reinforcing what needs to be done for the ecosystem to work from the side of the investor, but also in terms of you know the important role of dialogues like this. Yes, I love what you said about sector specific conversations and how these prayer role because sometimes going ah it's just another no it's an analysis of what's happening and these things actually build up. So thank you for bringing that up and also you know just the whole aspect of that grace period. So when we're thinking about policying, when we're thinking about new policies and so on and so forth, what does it take to work on the other side and like I think I'd use the adage wear the shoes of the other person.

[00:56:25]What would I need to really bring and make this operate? So thank you very much. I I want to jump directly into uh to speaking with you because then when it comes to the investors it's really okay so we're talking about the environment for the investors but then from what we have seen this conversation is about livelihoods it's about income it's about prospects economic opportunity you know and we've se whether the platform can work um whether the platform work can become a safe and sustainable economic pathway for the next 2 years. Can I really think and and bet within the plat platform economy to really be be able to bring my dreams to power? So then with these things in mind, if we want bright hailing to become a serious economic pathway for young people as well as you know just people in general, what must surround the driver beyond the app? What must surround the driver beyond the app?

[00:57:25]thinking about skills, financial literacy, insurance, saving, um, partnerships, or perhaps something else.

[00:57:32]What are these things that have to be put in place for it to really work for the driver?

[00:57:43]Anyway, I'll try. So, my name is Jiman Tambarik. I'm the CEO and co-founder of Sahara Ventures.

[00:57:52]And uh I'm humbled and honored to be here to share my two cents on this discussion.

[00:57:58]Uh first of all, I'd like to congratulate the two speakers. They were so deep and rich and articulative in what they communicated. So I build upon what they've just said.

[00:58:12]um chakra we have to understand what's gig economy and uh what's the potential it has to countries like ours we all know according to the world bank the number of young people are getting into the job market in Tanzania every year slightly above 1.3 million and the capacity of the public sector to create opportunities and job for them is less than 50,000 Uh if you listen to this gentleman's presentation, they are literally creating 30,000 jobs and we need these jobs especially in urban area. D Salam will attain what they call a mega city status by 2030.

[00:58:57]We'll have more than 10 million people living in Dar Salam. Those people need to navigate and most of them will be potential middle income earners might not work for them. So we need something that will actually work for them to move from gig economy to another type of economy within the digital economy platform economy we need to build a wider ecosystem. So the gig economy what we see right now is drivers is just the first layer. If you go to Nairobi in Campala, I was having a conversation with Dim in the morning. You start to see other layers are coming on top of Ry.

[00:59:42]Remember e-commerce business in Africa is not e-commerce. It's logistic business. You fix logistics then you fix e-commerce and you unlock a$1 trillion dollar economy.

[00:59:54]Tanzania is currently developing our digital transformation vision 2034 with our digital economy framework. I'm part of that team. I'm part of the special committee of TMBC that is dealing with digital transformation and the government has very ambitious plans.

[01:00:11]We know one of the key drivers of Tanzania digital I mean Tanzania development vision 2050. One of the key drivers is digital transformation.

[01:00:19]But when we talk about digital transformation we're not talking about soft and application and mobile apps. We are talking about practical integration of technology to create value in our core economic systems. And one way is through things like lighting. But beyond lighting, I'm coming back to your questions. How can we create a new types of economy? Can we create a new types of borderboard economy where border border can be able to save money? They can be able to invest. They can be able to pay for insurance. They can become cashless.

[01:00:53]They can be able to trade on stocks.

[01:00:55]They can be able to pay their taxes but also they can be able to pay for their social security funds. And now it move.

[01:01:02]It's a completely different ball game.

[01:01:03]It is not just the right ailing driver is someone who has smartly, efficiently and productively integrated to the economy. And that is how you move from a gig economy to platform economy. We're already seeing this happening in Nairobi right now. One border driver has six application on the phone. He has application for delivering food. He has application for moving a person between two places. He has application for delivering packages. He has application to actually trade on stock markets and that is what you want to see. So now the role of L will be a completely new different role. The role of Lra will move from being a policy to a facilitator. Meaning that the future of regulation is not policing the ecosystem is actually facilitating the ecosystem.

[01:01:57]So that can be able to encourage innovations to happen because premature regulation what it does it has a tendency constantly operate with a mindset of safety and stop. If we had a mindset of safety and stock today we won't have be having mobile money. If you hear the story of mobile money in Tanzania from the late professor and how it comes in Tanzania, it also risk testing I mean risk taking. Let's try it and see how this will evolve. But the other issue which to me is critical now if we want to unlock that opportunity as you said I really like what you said in Tanzania right aling for drivers the first job it's not a convenience they're depending on it their life is depending on it so how do we make this job decent enough how do we create more opportunities for them insurance funies at the same time. If you tie this now to incentives, the investors, money goes where it is appreciated and needed.

[01:03:27]It's the same principles with investors.

[01:03:29]If their money is not appreciated, is not protected and is taken care carelessly, there's no way they'll be developing interest market and now we are living in a very competitive economy. One of the key things we need to do Tanzania one critical issue that is emerging every time is the mindset and it's the mindset of public servant for seven years before coming private sector the mindset private sector they always opportunist they trying to capitalize they're trying to pay games and everything no we are building the same country we are building the same country if you create a platform that create 30,000 jobs for Tanzania. It doesn't matter whether you're private sector or public sector. It simply means 30,000 families.

[01:04:26]>> I think you're saying very important things.

[01:04:32]>> It means you've just created opportunity for 30,000 families. If you create opportunity for 30,000 families, I don't care if you're public sector or private sector. We've just created opportunity for 30,000 Tanzanian families.

[01:04:52]So just to wrap it up to move now from gig economy to platform economy where actually now makes the most of lighting.

[01:05:01]First we have to understand lighting goes beyond moving people. It can actually become a a way to unlock other sectors such as sharing economy, e-commerce, internet, logistics and other things which contribute massively to our economy. In order to achieve that, we need to change our mindset. Our regulators needs to move from uh uh uh policing the ecosystem to actually facilitating the ecosystem for things to happen.

[01:05:34]um we need to be open-minded and co-creative and co-designs to sit down to have conversation come up with new models and be flexible. I I commend the one year thing but we need to go beyond one year things these days are changing in two weeks >> are changing in two weeks before this coming here I received the questions via WhatsApp yesterday >> I uploaded them in cloud I came here having conversation with cloud about this session >> that is how that's the kind of life we're living right now so how fast can we change and how do we build agile regulators that will be the next phase for Africa How agile is our regulation system?

[01:06:15]Because now we can be able to capitalize on these changes. But the other thing is also how do you build trust between players? How do you create a mindset of we are working together to build something together. We are not competing. I'm not trying to cheat you.

[01:06:30]I'm not trying to trick you. Just to tell you I was one of the negotiator when the first incidents between latter in that private company happened in 2022. I was there. I was part of those conversation and the tension was very high because no one was trusting anyone you know so trust is also key just understand when you're saving 30,000 people but you're not trusting each other then there is a serious issue there and uh and uh and and and and to wrap up this is a sector that is growing and opening up we are talking about electric vehicles right now uh you go to Campala there's charging station all over Kala you go to Nairobi there's charing station all over uh Nairobi. I want to see that happening in Salam.

[01:07:15]Let's make it easy for people to put charging stations. Let's make it people easy for people to assemble uh motorbikes in Salam. Let's make it easy for people to assemble three wheelers in Salam. I remember when was coming in Salam I told them if you want your life to be easy just partner with DIT very quick so that you look like you're already working with the government so that you can be able to negotiate uh the regulatory environment. But it shouldn't be that way. Things should be very smooth. We should have a very open door policy for anything innovative that is transforming our communities and our society. Not to say that the government hasn't done anything. A lot of work has been done. A lot of uh revision and reviewing business environment activities are happening. We have the digital transformation strategy that is coming up. We have our own development vision 2050. I understand our teams that are working on electric mobility right now at cost to make makes the sector more convenient from research perspective and if we cap it with datadriven policies then we'll be able to achieve what we're looking to achieve. Thank you.

[01:08:20][applause] There there is no way that I can even summarize what that was. Sassante Sana I I think just in terms of where you ended with datadriven policies and also mindsets we have to innovate how fast we shift mindsets and also what we congratulate ourselves for because we can congratulate ourselves for something but then how fast can we think pick him a coffee and then we think how can we do it better and faster and I think that's exactly where we are going. I'm going to come over to you Mr. Demetrius at this point when we talk about Bolt we're not talking about just a technology platform we are moving from that Bolt is also a massive investor in people's livelihoods in the economy and so on and so forth I'd like to know from your end perhaps given the time that we have what has Bolt learned about what it takes to build a platform that lasts in Tanzania so far until now not just talking about growing quickly but growing sustain ustainably. So this is looking at the market conditions of the over the past two to three years, how that has shaped your investment, your PL pricing and so forth. Kim Busana uh Sansson.

[01:09:39]W so I think after so deep analysis and deep context from the presenters here I'll try to to be to summarize right. Okay. So perfect. So as he you had uh now know uh B has been in the business uh in Tanzania since 2017.

[01:09:59]So we are 10 years uh old by next year in Tanzania. So we have been moving through uh through different phases. Uh so your question around 2 to 3 years uh so every time we have to make a decision uh we don't make a temporary decision for us right uh so maybe by context people may not know like several years ago it was very awkward on a digital platform right we didn't get here by uh uh by lucky that people bought smartphone and then downloaded the application. Uh platforms had to heavily invest in it. Uh so uh I'll give you an example when Bolt came in the market. Uh by then I wasn't even at Bolt but at some point they did finance drivers with smartphones.

[01:10:56]uh then to come from that stage where some drivers now want smartphones uh but some drivers uh work on a smartphone vehicles at some point we had to partner with the other financing partners uh provide vehicle financing uh some of divers so we know so we solve we tackle one problem at a time right uh at some point um last 2 3 years uh Then we had to make a very big decision, a gentleman from Latra. Uh in 2023 there were some some serious uh issues. 2022 223 um there are some reforms at the industry level uh where wanted to to cut the price uh but also wanted to cap the commission uh wanted to levy and all that. uh from the uh player or the industry investor uh it was a quite uh challenging uh season for us. number one uh you have invested in the industry for six years knowing that at least even if I'm not uh profitable today I'll be profitable in the next four years right uh then based on what the analys that you are running with by the way from next year your commission will be kept at 10% after investing billions so that one uh a single decision from the bedroom uh can make uh other business to think Okay, maybe this is not the right it was so many markets and was focusing other market. So at also we went through that phase where we closed a very big chunk of our business around that period. Uh to kudena uh when now the environment was much better uh new price um uh uh ranges the minimum and the maximum the commission at least.

[01:12:57]So now it allowed us to continue investing knowing that at least at some point we'll be uh profitable. So we've been going through that journey. Uh and I can assure you uh we are we we all are aware and um we acknowledge that the industry is very new in the inter uh in the country. uh when we first got into the business uh even BRA uh did not know what rad healing is right cuz it wasn't there. So lateral officials didn't have the framework to really uh regulate this industry. So now it was later working with us, working with other greater other uh stakeholders to say okay guys now we have a new industry we see our drivers want to join this industry how do we regulate from the perspective of a operator what do you think is the right policy you want us to consider maybe looking at the other markets what they doing so that one also keeps changing the development that's happening on the right healing in several markets. So we're seeing for example in Kenya which is the market I also manage uh the EV is growing at a very very very uh fast pace uh today in Kenya um very close to 20% of the rights electric vehicles it's still less than 3%. So probably get there. Uh what has changed there uh infrastructure forms were charging and swapping stations but also the government had even to zero VAT uh for the EV industry to get into the market.

[01:14:37]probably in TZ we'll get there when you zero the VAT then you attract investors to come in EO infrastructure and all that right so we are still working with the government uh and our role as investors number one is to say okay guys look this is the trend of the industry this is what we see in the next 3 5 10 years this is what we think are the right environment uh that will allow us and other providers to get into the market and this is what we think uh can be the right thing Now we know because for them they are not looking at only investors they're looking at drivers they're looking at passengers they're also looking at being the government also you may even look for voters sometimes right but we work with them at least the things so from our end though you mentioned I shouldn't speak about gold uh I tell you this industry on the outside is an appealing industry where everyone thinks can get in on the inside. It's a capital heavy industry.

[01:15:41]>> Uh so today in the industry alone uh even uh to drive this ecosystem because our job is to uh balance the supply and demand you have seen we're talking about 3 minutes CTA. uh for us to guarantee you that you can get a bike or a bod under three minutes that means we need to have uh so many or thousands of drivers online right and for the drivers to stay online they need to be so assured that at least they'll get orders and for you to get orders also you need to incentivize them right so we're talking about uh an investment of around uh 3 billion per month that we inject every month to ensure the industry keeps growing so any police that uh can will be seen as even this money we're investing what he it's not a guaranteed to come back definitely uh investors will start pulling uh down okay how can we balance the books how do we if to exist how do we exist and stuff like that yeah so thanks >> thank you very much let's give them a hand of applause Mr. So they're interest I think what you've just said is also the cost of being the first right being the one that others stand whose shoulders others in in 2050 will be saying their companies will say you see so I think that's also the cost of being a pioneer so ladies and gentlemen a hand of applause to Bolt and all that they do behind the scenes we only see the app moving swiftly in ah you know, but then we see it moving swiftly, but there's a lot of work that's gone behind simplicity. Now, we have very little time to go. I'd like to ask just very quick question and I'm going to ask us to keep the responses to about a minute each. I'm going to come to you Mr. Hagama from the conversations. What I understand I'm on your team for for now [laughter] until the next speaker but then no seriously I am on I I I'm on this entire from my vantage point I'm seeing this entire conversation as much as regulators need to innovate be innovative and shift in terms of mindsets how do we I mean um regulators how do we get innovators and business people to also start thinking more so on safety of consumers how do we start what does that intersection look like? So it's not just the regulator moving onto this side. What does it look like this side moving closer to trying to understand some of the cares that the regulators have for the people? I think that's a very important point that we have to land at. So then what does that intersection of speed and safety look like? I think that's very pertinent for us to say at this point. So then comes to my quick question to you. What does fair regulation look like when you're trying to protect riders, you're trying to protect um drivers as well as the long-term health of the market at the same time? What do you think about what fair regulation looks like? Karima, >> thank you very much. Thank you very much for the last question and uh a pre a prelude to the same it leads to the same uh discussion actually a fair pricing is not an easy thing is not a one or nothing uh definition uh but the key the key uh policy framework of a fair pricing is the one that listens to all the stakeholders concerns >> and try to minimize the cost uh from the comments uh from all the stakeholders like madame from TPSF just had had spoken about it and Mr. Jim also mentioned about it. I commend all of them both of them for the for highlighting the same uh the same issues. The issue of dialogue, the issue of consideration of all the parties. The more you rush towards the numbers, the numbers sometimes they do they do the magic but they don't complete the whole the whole discussion. So after the numbers we have to sit down and validate and and and and see around it what is happening in uh from all the angles and try to reconcile amongst them that's when how when and how you get to a fair pricing or a fair regulation there's no way other way around the way I see it >> absolutely thank you very much asant basically all stakeholders coming together for example in spaces like this is exactly what needs to happen no finger pointing but building as we move into um just really going into the private sector. I'd like to ask you really quickly now talking about what this looks like in practice. So we're talking about all stakeholders coming together. I'd like to tell you to let me know what would this healthier model look like if we were to have it the regulator investor collaboration.

[01:20:42]Um, once again, a hand of applause to this incredible panel. It has covered.

[01:20:58][applause] That was incredible. Such a wealth of knowledge. Thank you very much to this great panel and of course and ladies and it is the first dialogue. So imagine what is coming next.

[01:21:21]I'd like to at this moment uh request to the team.

[01:21:27]We are waiting at this point. We're going to be inviting our guest of honor to speak with us Mr. Andrew briefly. We're just going to clear the stage for a little bit because there's an activity that's happening immediately after he does hatu.

[01:21:47]So a few things as I was coming one of the things or the conversation that I have been hearing in the grape vine I normally like to research and try to understand perceptions they will not take precedence in rooms like this.

[01:22:06]I've been hearing it for the past 3 months. That's that considering what took. We're talking about safety, we're talking about security, we're talking about opportunity, we're talking about um earning. And the conversation I've been hearing as it relates to ride hailing has been about hygiene.

[01:22:23]There has been a a conversation around bed bugs and different bride hailing services and how you know connecting to different hospitals. I I I I am very inquisitive like that looking at hospitals what is the what are the issues when it comes to children what is going on and again a conversation that has been coming about we're having an internal conversation as we as we doing this but but basically there's been a conversation about hygiene how do we make sure that every single driver cares about hygiene of their passengers as much as Bold does because Bold Lateral these are things that are very important to the to the platform very important to to to the regulators very important to the investors. Now how do we bring on board every person concerned sa the hygiene of people in the cars um in the in the bajis on the border borders is equally important because once and also it's not just about the drivers it's also about the passengers themselves because if one is a passenger and they come on and one way or the other they're not hygienic about their use of the vehicle then the next passenger has a problem And that's I believe it's also been a challenge for some drivers in terms of and then what happens to the next passenger. So thinking about you know how do we not just change mindsets on the side of regulators but change mindsets and make sure that Yes.

[01:24:07]All right.

[01:24:09]We've got one to go. Ana, as we are clearing the last the final seat, I'd like you to help me in bringing up our guest of honor this morning.

[01:24:23]Mr. Andrew Mumbana, assistant director, transport services department at the Ministry of Transport.

[01:24:41]>> [applause] >> East Africa.

[01:25:12]B kadara sector foundation. Foundation management Limited Limited.

[01:26:10]MCON.

[01:26:23]to Communications Limited Tanzania David, Professor Limited, Tanzania. Either [applause] >> [applause] >> Tanzania was our staff.

[01:28:24][applause] either Daniel to foreign industry sector.

[01:30:17]Tanzania.

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[01:40:10]Elfia Matisa.

[01:40:30]number.

[01:41:02]>> [applause] >> According to [applause] Fore panelist.

[01:42:28]factche.

[01:42:46]Number what about trust?

[01:43:30]Ride hailing platform owner driver.

[01:43:47]platform.

[01:44:10]What ecosystem Sustainability, safety and security.

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[01:49:02]care system industry.

[01:49:23]TPS. Foreign speech. Foreign speech. Foreign speech.

[01:49:44]Trust and safety.

[01:50:05]Fair driver economics.

[01:50:17]Our resilient partnership.

[01:51:04]Tanzania Africa. Either Sand transport.

[01:52:19]decade of operation.

[01:52:41]Tanzania Tanzania Mobility Leadership Dialogue 2026.

[01:52:57]>> [applause] >> East Africa in groups. Kadambara, Chief Commercial Officer, Mananchi Communications Limited Bolt, General Manager, East Africa.

[01:53:39]So panelists, we will join them on the stage.

[01:53:58]organizing team on stage.

[01:54:23]>> [applause] [applause] >> Karibu Karibana.

[01:54:48]>> [applause] >> Chief Editor Communications Limited Thompson >> [applause] >> organizing team.

[01:55:56]Jackson Ghana sector.

[01:56:50]She Andrew.

[01:57:07]MCL [applause] B Tanzania mobility dialogue.

[01:57:47]And they both [applause]