7 Minutes of Simple English Conversations for Beginners: Real English Dialogues (A1-A2)

[00:00:00]These shoes hurt my feet excuse me can you help me I bought these shoes here last week of course what's the problem they hurt my feet a lot I can't wear them for a long time I'm sorry to hear that do you have the receipt with you yes here it is thank you let me check the details what size did you buy size 38 and where exactly do they hurt the front the back or the sides mostly the front my toes feel very tight I see that usually means the shoes are a little too small really I tried them on here and they felt okay at first that happens sometimes shoes can feel different after walking in them for a few hours that's true after an hour my feet started to hurt a lot did you wear them outside or just at home just at home actually I wanted to make sure before wearing them outside that was smart so the shoes are still in good condition yes they look almost new I only wore them for a short time okay that's good we can help you with an exchange or a refund what's the difference an exchange means you get a different pair maybe a different size a refund means you get your money back I actually really like the style I just need a bigger size let me check if we have a size 39 in this color great thank you one moment please sure take your time I checked and we have size 39 but only in black we don't have it in brown anymore oh that's a problem I wanted brown to match my other clothes I understand would you like to see other similar styles in brown yes please let's see what you have here are two other options this one is a bit more expensive how much more this pair is 15 dollars more than the one you bought that's a big difference what about the other pair this one is the same price as your original shoes that sounds better can I try it on of course what size would you like to try first let's start with 39 since 38 was too small okay please wait a moment I'll bring it for you thank you here you are how does it feel it feels better but the back part feels a little loose that can happen with a different shoe design do you want to try walking a little yes let me walk around the store take your time let me know how it feels hmm it's better than before but I still feel a little pressure on my toes would you like to try 1/2 size bigger size 39 and 1/2 do you have that size let me check yes we have one pair left in Brown Perfect let's try that one here it is this feels much better my toes have more space now that's great to hear how does the back feel it feels comfortable not too loose and not too tight would you like to walk around again to be sure yes let me check one more time no problem take as much time as you need okay I walked for a few minutes and my feet feel fine I'm glad to hear that so would you like this pair instead yes I think this is the right size for me great choice since the price is the same there's no extra payment needed that's good news what about the shoes I'm returning I'll take them back and I'll process the exchange in our system okay thank you can I ask you something did you wear these shoes with thick socks or thin socks thin socks actually that might explain some of the tightness too thin socks give less space inside the shoe I didn't think about that that's helpful to know for future shoes you might want to try them on with the socks you usually wear that's a good tip I'll remember that next time now let me finish the exchange can I see your receipt again sure here it is thank you I also need your name for our system my name is Emma thank you Emma and can I have your phone number just in case we need to contact you yes it's 555 24 wait sorry let me say it again it's 555 2 1 4 3 3 1 2 no problem thank you I have it now great here is your new pair size thirty nine and a/2 in Brown Perfect do I need to sign anything yes just this exchange form sure here you go thank you your exchange is complete that was easier than I expected we want our customers to feel comfortable literally and with our service too ah that's a nice way to put it would you like a bag for your old shoes yes please I'll probably keep them at home just in case that's a good idea sometimes shoes stretch a little with time really I didn't know that yes some materials become softer and more flexible after a few weeks interesting maybe I'll try the old ones again later you can always bring them back if you change your mind as long as it's within 30 days oh that's good to know what's the return policy exactly you have 30 days from the purchase date for exchanges or refunds with the receipt that's helpful thank you for explaining of course is there anything else I can help you with today actually yes do you sell insoles here something more comfortable for walking yes we have a few options near the front of the store can you show me sure follow me this way thank you here they are we have soft foam ones and gel ones what's the difference the foam ones are lighter and cheaper the gel ones give more support for long walks I walk a lot during the day so maybe the gel ones are better that's a good choice for daily use how much do they cost they are $8 a pair that's not too expensive I'll take one pair would you like them in your new shoes now or would you like to add them at home let's add them now please sure one moment thank you here you go how does it feel now wow this feels really comfortable I'm glad that should help even more with long walks this is exactly what I needed today I'm happy we could find a good solution for you me too thank you for your patience and help you're welcome Emma enjoy your new shoes I will have a nice day you too come back any time