Customer Responds With CCTV Footage After Delivery Driver Steals $600 Product

Added: 2026-05-10

[00:00:00]Right. So, for today's video, we'll be talking about a situation involving a Walmart customer who recently paid for a $600 item, was waiting for it to be delivered, and then come to find out the delivery driver has allegedly stolen the item. Now, Walmart didn't really want to do anything about this, so this customer has now took it to Tik Tok whilst also showing some pretty damning proof. So, yeah, let's actually add some context this situation. So, the main person to be aware of here is Popia Boy 714 or Matt. And by the looks of it, Matt's first video on this account is to do with this situation. So, it looks like he didn't upload anything before this.

[00:00:35]But, as we're going to find out as we look through these videos, this has been a situation that's actually been going on for a couple of weeks. And it's now actually got to the point where Matt thought, you know what? Let's bring this to Tik Tok and see if that helps. So, the item that Matt recently purchased was a Nintendo Switch 2 with Popia, like a bundle. And as we can see right here, he paid $600. Now, unfortunately, it seems like Matt never received the item.

[00:00:54]Like I mentioned, this was a situation that was going on for a couple of weeks.

[00:00:57]He then took it to Tik Tok and actually uploaded a video talking about this on his friend's account. It was on this account right here from a user called Casey or 99 Cent Burrito. And I guess it's because at the time Matt didn't even have a Tik Tok to upload the video to, but either way, he uploaded the video on this account.

[00:01:12]>> Hey y'all, come with me to learn about how Walmart stole my Nintendo Switch 2 and Pokémon game. So, on Monday, April 13th, um at around 900 p.m., I got um I wanted to order the Pokemon Popia and the Nintendo Switch 2 um video game system. And I saw that there was like free delivery code from Walmart. Free express delivery would be at my house within an hour so I could play that night. I was so excited.

[00:01:43]>> So, yeah, it seems simple enough, right?

[00:01:44]He wanted to switch to he saw it could get delivered within a couple of hours or an hour or whatever it was and he decided to make the purchase. This really should be a situation where not much can go wrong. Turns out it kind of all went wrong because when Matt actually received a notification saying the delivery driver was on his way, he was then told that it had been delivered. He couldn't actually find the parcel.

[00:02:03]>> I get a notification that, you know, the driver's pulling up and they're about to deliver it. So, I go outside and I don't see anything. I look all the different spots, front porch, neighbor's house, there nothing there. It says delivered in the app in you know the app whatever it is and my my landlord comes out of the house which is right in front of mine and he says hey and it's a video of the Walmart delivery driver. Yes Walmart delivery driver stealing the package that he was supposed to deliver.

[00:02:40]I was like enraged. Now, luckily Matt's landlord does have a security camera, so he managed to catch this on film, right?

[00:02:47]But as we can see, the delivery driver comes, puts down the package, takes a picture on the app to say like, "Oh, look, I've delivered it." And then just picks it right back up and leaves.

[00:02:56]Obviously, a very shitty situation for Matt, but you would think because this has all been caught on film, it there should be some type of easy resolution here, right? He's got all the proof in the world that he didn't receive the item. He has proof of what actually happened. So surely Walmart or the delivery company, which we'll get into in just a second, will see this proof and think, "Okay, right, we need to make the situation right and either get Matt's Nintendo Switch 2 with Popia or a refund." But as we'll find out, that doesn't really happen. Now, let's actually talk about the delivery company, right? Cuz this is something that a lot of people have been debating in the comments. So, from what I can tell, either all or most of the deliveries from Walmart are through the Spark Driver app. As we can see here, the Spark driver app makes it possible for independent contract drivers in brackets drivers to earn money by delivering customers orders from Walmart. It's basically like Uber Eatats and Deliveroo and stuff like that, right? But because of this, there is a big debate in the comment section of this video as to who is to blame here, right? Is it Walmart who should have to blame or is it the Spark Driver app as a company that should have to blame? But here's the thing. From what I can tell, Walmart actually own the Spark Driver platform, right? It's their company. I'm not 100% sure if they are like completely just like two separate companies or if this is just a part of the Walmart company itself, but either way, Walmart does own Spark Driver. So, legally, I'm not sure how this would work, right? If this did go down the legal route, like small claims C or whatever, like would it be the specific driver? Would it be the company? I'm not really sure. But one thing I'm absolutely sure about is that we have just seen footage of someone putting down a parcel, taking a picture of it, then picking the parcel back up, and then leaving, which would suggest that they stole it. Um, so I immediately called Walmart and Walmart customer service and they told me that they would do an investigation, but there were no promises, even though they literally stole from me. Walmart literally stole from me. Um, I said, "I have it on video evidence."

[00:04:49]And he said, "No, no, no. We don't need the video. We There's no way for us to get the video. You can't upload the video anywhere. We don't want the video.

[00:04:55]We can't we can't do anything with that.

[00:04:57]Wait till the investigation's done."

[00:04:58]>> Yeah. So this part is very confusing to me, right? Because the way that Matt is describing this is that they wanted nothing to do with the video footage, which again is very confusing since they are going to be investigating this. Like even if they don't want to solely focus on the video footage and they might have concerns that maybe it's like fake in somewhere and Matt's friend just did like a fake video and they record it or something like that. Even if they didn't want to come to a full conclusion just based on the video footage. Surely it'd be good to have, especially since Walmart should have all the data to show which driver did drop off this item so they could look at the footage and see if it's the same person. They should also have the data showing when the parcel was delivered. The security footage is timestamped so they can look at the times and see if it was at the same time. It just feels like the footage would make their job a lot easier, but for some reason they apparently wanted nothing to do with it.

[00:05:44]>> So, I have video of your employee or whoever you contract, I don't care, your person that works for you stealing my Nintendo Switch 2 and my Popia game Walmart on video and you don't want it. You don't care.

[00:05:59]>> Yeah. So, as we just saw, Matt actually shows like a screenshot of his order saying it was delivered. And there's a picture included showing the picture that the driver took to show it's been delivered. Again, it feels like the sensible thing to do here if you're Walmart is to look at the time that this picture was taken and then like cross reference the time stamp that's on the security footage, but they they really don't want to apparently. And I mean, if they had like a much better way of investigating this situation so they could come to the right conclusion, then fair enough, right? At the end of the day, Matt just probably wants his money back or the actual item that he paid for. And to him, it probably doesn't matter how they do the investigation as long as they come to the right conclusion. Spoiler alert, though, it seems like they don't, which makes the fact that they didn't want the video footage just seem even worse. But either way, as this video continues, Matt does go on to say that he ended up filing a police report. We can see that right here. He mentions that the police were like stunned when they saw the video.

[00:06:47]they couldn't believe it, but then also said like they're going to see what they can do, but there's not really much they can do if they don't have this person's information, which again, you would think would be really easy to find because Walmart should have access to all of this. And you'd think that Walmart would really want to like find out what happened here, right? Because it makes their company look bad or it makes like Spark Driver look bad, right?

[00:07:07]Again, they could be separate companies.

[00:07:09]It's owned by Walmart, though, so again, I don't really know how that works exactly, but Walmart did sell one of their items to one of their customers, and you would think that they'd want to fix a situation. I sent emails with the video evidence.

[00:07:24]I sent I made probably over 15 phone calls in the last 13 days. Um, and I kept getting notifications. I got a couple emails saying that an investigation happened and because it was marked as delivered, it doesn't matter that it happened on video and the offline team that investigates these things for Walmart is unable to be spoken to by phone or email and they could not give me a refund or the Switch 2 or the video game. So yeah, as we just heard, Walmart ended up concluding their investigation and have somehow came to the conclusion that nothing went wrong here. Nothing was stolen and no one deserves a refund. And here's the thing, right? If Walmart responded and said like this is an issue that you need to bring to Spark as a company, then maybe fair enough, right?

[00:08:15]Because that would be the case if a company delivered something through like DPD or Royal Mail or UPS or something like that. You'd probably have to contact the delivery company in a situation like this. But the bit that confused me the most about this is that Walmart have somehow came to the conclusion that this item was delivered.

[00:08:32]And the reason they know that is because a picture was taken and it was marked as delivered. In fact, we can see this email that they actually sent to Matt saying, "Thank you for contacting us about your order. We're sorry for the issues you've had with this. We see that your items were delivered correctly."

[00:08:46]And yeah, as we can see, it's basically just one of those like automated emails where it's like, "Oh, you can view your tracking information by going to Walmart's app and going to your account and stuff like that, which obviously doesn't help in this situation." And it almost just gaslighted him at this point, saying, "You know what? The item was delivered. They told us it was delivered. It must have been." And if they're really going to put their 100% trust on a delivery driver, like pressing a button to say it was delivered and taking a picture, then they should probably change that system because that seems very flawed.

[00:09:13]>> This is absolutely ridiculous. Walmart has seen the video. They know that their employee or their person, whoever works for them, their contractor, whatever, stole the items for sure. And they flat out said, "We can't do anything cuz they pushed a button on their phone and it says delivered." Oh, yeah. I see they stole it. It's It's whatever.

[00:09:34]So, it's been 13 days and no one wants to do anything about this. Um, it's absolutely ridiculous. I'm out like about $600 almost. Um, and I still I had to go out and like buy my own. I had to buy another Switch to Nvidia game, whatever I wanted.

[00:09:54]>> Yeah, it's not a cheap item by any means, right? $600. And I mean, I've seen like situations previously where like a delivery driver has delivered food and then maybe like took a picture saying it's delivered and took the food, which is still obviously stealing from someone, but it's food, right? So you can have like a bit of like sympathy and the fact that maybe they just really needed food. This is a Switch 2. It's it's a video game console, right? And a very expensive one at that. And you can see why Matt would be fuming about this situation. Now Matt has actually uploaded an update on this situation over on his own account. And there was a lot of comments on the original video based saying like why don't you take this up with your bank and like file a dispute or whatever. And in his update video, he does mention that he did do this. I did file a chargeback with my bank and I did that I mean like two weeks ago because you know I knew this was serious and I wasn't getting any sort of resolution. Um I still don't have the results of their investigation even though I've given them you know all the evidence and information that I could. So I've already done that. Now, there was also a lot of comments from people saying things like, "Walmart uses independent contractors via Spark." Another comment here saying, "That's not Walmart, that's delivery person." And another comment here saying, "Because it is a Spark driver, they are not employed by Walmart. They are considered self-employed." And in Matt's update video, he does actually respond to these comments. Another comment that I saw people post was, you know, about Spark not being affiliated with Walmart and, you know, why are you mad at Walmart?

[00:11:22]Um, Spark is owned by Walmart, so Walmart needs to take responsibility for this, and they are starting to take responsibility, it seems.

[00:11:31]>> And now, it's at this point that we actually do get a bit of an update with this situation.

[00:11:35]>> I do have um a little bit of an update tonight. So, someone from Walmart did personally reach out to my cell phone, which was crazy in a good way. and she is currently helping me with a resolution. You know, I've heard from some of their employees before.

[00:11:56]Obviously, you heard different things back and forth, but so I'm not, you know, getting my hopes up 100%. But seems like there is a resolution in the works. And, you know, when it hits my bank account and whether there's a complete full resolution, I will definitely update you guys if this is something you're still interested in.

[00:12:15]>> Yeah. So, by the sounds of it, Walmart are wanting to help now, which is just a bit wild, right? Considering this was a situation that was going on for a few weeks, they came to the conclusion that they weren't going to help him basically. But because the videos went viral, they now want to help. And by the sounds of it, they do actually have the capability of helping and potentially giving a refund. And you do see a lot of comments from people like on situation like this when people post videos about it and they say things like, "Oh, why you brought this to Tik Tok? Why you making a video about it?" But clearly it works. I mean, how many examples have we seen at this point, right, where a company has wronged a customer, they don't want to help, and then when the customers took it to TikTok, if the video goes viral, which seems to be the the key criteria here, but if the video does go viral, then all of a sudden the company does want to help. Now, obviously, it shouldn't work like that, but seemingly it does. And you can imagine a big reason why they do want to help now is because if you go to Walmart social media accounts, all of the comments on their most recent posts are about this situation. Like this comment here saying, "So you guys take people's money and their Switch 2 and games.

[00:13:17]Shake my head. We canceling Walmart."

[00:13:19]Another comment here saying, "I just saw a really good reason never to order from Walmart today." And another comment here saying, "Yeah, might be dropping my Plus account knowing Walmart won't help if their driver steal from customers even with video evidence." So yeah, I think it's fair to say Walmart are probably well aware of how bad this situation does make them look and all of a sudden they do want to help, which is good, right? Because it seems like they might actually like refund or actually offer a switch to with the game. But it is just a shame that it takes a viral video for that to happen. But yeah, either way, I would love to know your thoughts in the comment section down below on this whole situation from the original video to the way that Walmart have responded and the conclusion that it came to originally.

[00:13:57]Let me know all your thoughts in the comment section down below. And yeah, if you did enjoy the video, please do leave a like on it, subscribe if you are new, all that stuff. And until the next one, I'll see you guys in a bit.