Organizations should evaluate carrier relationships case-by-case rather than terminating them based on isolated incidents, as maintaining good carrier relationships can yield significant cost savings (e.g., $26,000 annually) when issues are addressed through direct communication and problem-solving.
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Why you shouldn't fire a carrier over one bad experience #shortsAdded:
Do you want to turn off $26,000 in savings because Judy didn't like the way the driver John pulled up to the gate?
Once we did that, so they kept them on, they ended up saving $26,000 over the course of the year by keeping that carrier turned on. And the real kicker is that 4 months later, we checked with all the plant managers, no issues with that carrier. Sometimes it's a small issue that can be handled if you address them with the carrier, and it's worth the savings to keep them in the system. Address case by case rather than just saying blanket across the board, oh bad experience, they're done.
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