In the hospitality industry, making customers feel comfortable is the most important priority, as a delicious drink will not taste good if the customer is not at ease; this principle applies regardless of the customer's knowledge or experience level.
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Good Drinks v. Good HospitalityAdded:
my my idea of hospitality which in the end of the day a drink is a drink in my humble opinion. I think we're in the hospitality industry in the end of the day and your drink might be delicious but if I'm drinking it and you're an it's not going to taste very good you know so hospitality was always kind of like number one you know make people feel comfortable no shame here you know just cuz you don't know what that is doesn't matter
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