New Hire Onboarding Experience using Employee Journey Management

Added: 2026-05-13

[00:00:01]This demo walks through a new hire's onboarding experience using employee journey management from completing pre-hire tasks that ensure day one readiness to navigating a seamless [music] employee portal experience. Also, we'll see how AI makes this effortless [music] for managers to personalize the journey at their team level. No complexity, no overhead. Let's go.

[00:00:25]As soon as Nick's [music] onboarding journey is initiated by HR, the first thing he receives is a welcome email.

[00:00:32]This personalized [music] branded email makes him feel welcomed right away.

[00:00:36]Email also includes a link to the employee [music] center.

[00:00:39]Now, let's see what happens when Nick clicks on this link.

[00:00:44]Welcome to Nick's pre-hire portal.

[00:00:46]This is a single location for everything Nick needs to prepare for his first day, including his tasks, [music] onboarding team, knowledge resources, and company information.

[00:00:57]Everything is consolidated here, unlike the usual [music] scattering of information across various emails that new hires typically receive.

[00:01:05]When this comes to company culture and branding, this is where organizations can truly make an impression.

[00:01:11]Whether it's through videos, welcome messages, or banners, any content [music] the organization wishes to share to excite Nick about joining can be included.

[00:01:21]Lastly, [music] but certainly not least, is the security aspect. It's important to note that this is a limited access [music] portal.

[00:01:29]Nick does not have full access to the employee center yet, as he holds [music] a pre-hire role that is intentionally restricted, allowing him to see only [music] what he needs to complete his pre-boarding tasks and nothing more.

[00:01:46]Nick can access his onboarding journey [music] from this portal.

[00:01:49]The journey page showcases how the stages are organized.

[00:01:53]The logical grouping of tasks [music] represents different phases of the onboarding process.

[00:01:59]He understands his current position in the journey, the stage he is in, and what comes next.

[00:02:04]For instance, [music] if he wants to prepare for day one, he can select the necessary equipment.

[00:02:10]Here, he specifies his laptop preferences and peripherals before submitting the request.

[00:02:16]Behind the scenes, this request is automatically routed to the IT department for fulfillment.

[00:02:26]Next, [music] let's open another task that Nick can complete as part of his journey to finish the profile information.

[00:02:33]He can easily fill this out using the provided form.

[00:02:36]These are two very different types of tasks, [music] yet they are part of the same journey and presented to Nick in a simple and clear manner.

[00:02:44]Now, Nick understands what he needs to do, who will support him, and all of this is accessible from a single secure [music] portal weeks before his first day.

[00:02:55]Let's transition to Maria, Nick's manager.

[00:02:58]Maria receives a notification in her employee [music] center.

[00:03:02]She sees that Nick will be joining in the next few days, and the AI agents have created a personalized onboarding ramp-up plan for Nick, which she must review before this is published.

[00:03:13]This plan includes [music] contextual learning courses, one-on-one connect with Maria's team, and catalog items that are frequently requested within Maria's team.

[00:03:23]You can see that Maria can interact with this conversationally.

[00:03:27]Let's say there's a new [music] stage called get to know your team.

[00:03:31]Maria wants to add a one-on-one with one of her teammate in the Nick's first [music] week after joining.

[00:03:36]This is a very specific request she has made in the chat to modify the AI-generated journey stage.

[00:03:45]Let's observe [music] how the agent perceives this natural language query from Maria, and what changes it implements.

[00:03:52]So, [music] what has happened here?

[00:03:54]Maria has personalized her new hire's experience in just one sentence without the need to click through multiple screens or understand how the journey accelerator is configured.

[00:04:05]This is the conversational experience that sets this [music] apart.

[00:04:10]Now, let's review the onboarding plan on the journey detail [music] page and examine the manager's experience. Let's walk through this page. Starting at the top, we have the summarize button. When clicked, this button provides the manager with an overview of the journey and the progress made [music] so far.

[00:04:27]This feature is particularly beneficial for managers overseeing multiple direct reports who are engaged in various journeys. As we scroll down, we can observe all the various stages, including those generated by AI.

[00:04:41]Maria reviews [music] the onboarding ramp-up stages and can see the changes she made during her conversation [music] with Now Assist.

[00:04:48]The activities have been added to the appropriate stage, and it's important to note that they were included within the first week as Maria [music] mentioned.

[00:04:58]Maria publishes the augmented journey, leveraging AI [music] to tailor Nick's onboarding experience specifically for her team.

[00:05:07]It's day one and Nick's start date [music] has arrived.

[00:05:11]Behind the scenes, the transition from pre-hire to employee status has been initiated [music] automatically.

[00:05:18]Consequently, the pre-hire role has been removed and full employee access [music] has been granted to him.

[00:05:24]As you can see, compared to the pre-hire portal, Nick now has more options. He has a different portal.

[00:05:33]Now, let's also [music] explore his journey.

[00:05:36]Nick embarks on this journey after joining.

[00:05:39]On his first [music] day, as he opens this journey, everything comes together.

[00:05:44]He can view all the original onboarding stages [music] starting from the pre-hire phase.

[00:05:49]Additionally, he can see all the stages [music] added by the Agentyc workflow, as well as those changes contributed by Maria through conversational means.

[00:05:57][music] From the first welcome email to day one readiness, this demo covered every step of the new hire's onboarding journey.

[00:06:06]And on the manager's side, we saw how Agentyc AI workflows made this simple to personalize and fine-tune the journey plan, putting control in the right hands, effortlessly.