Unknown to Known - Ep 60 Moveworks Special with Harneet & Abbas

Added: 2026-06-08

[00:00:00]Good morning, good afternoon and good evening everybody and once again welcome back and welcome to in the learn and grow together with gi unknown to non episode number 60 which is going to be very very very special with the two special guest Hanit Singh Sithal and Abbas Abidi and we're going to be talk to be demo to be discuss to be and explore and unbox to be the move works here welcome Hanit and welcome Abas into the podcast before I go to you Hanit because you are veteran here. I already had a lot of podcast with you. I'll come to the Abbas. The first question to Abbas and then I'll go for the formal discussion. Abas, this is your first podcast. How are you feeling?

[00:00:48]Abas, you're speaking on mute. Sorry. Go ahead.

[00:00:51]No pro. No problem. No problem. Don't worry. These are the technical glitches which which happen every time. Harit, you're lucky one. How are you feeling?

[00:01:01]>> I'm feeling really really good. Thank you. I think the move works as an application or a new thing that service has recently acquired really fascinates me.

[00:01:08]>> Yes, >> we've seen demos around it at knowledge.

[00:01:11]We've seen demos because we are customer. We've seen the demos to ourselves as well.

[00:01:16]>> Really good. Really good. I think but it just comes down to you know the features that you expect uh in your organizations if they matches them and I guess the differences between where does it sit in your organization's needs going forward >> definitely >> I think we'll see them in action so for that >> okay so Abbas I'll come to you in a in a minute now let's start the session formally and as per the tradition which I follow in my podcast generally let's take 10 20 second pause and pray to God to give us the word power and strength because what we are going to be share with the community today is going to be live long for for years in the in the digital world as well and people should take it the way what we want to be give to them as well. Okay.

[00:02:12]Okay. Abas welcome back. So this is your first first podcast right?

[00:02:18]Not able to hear your bus. Might be on the mute.

[00:02:24]Still not able to hear you.

[00:02:30]No worries. So hund will will I I come to you then a bus if you able to unmute just check I would unmute yourself.

[00:02:40]Don't worry, technology is like that only.

[00:02:44]>> Okay. So, Hane, I'll I'll start with you in between. Yes. Able to hear you now.

[00:02:49]>> Can you hear?

[00:02:50]>> Okay. Okay. Thank you so much. Sorry for that glitch.

[00:02:53]>> No. Uh so yeah this is my first podcast with you and I'm happy to be here and uh yeah I mean for those of you who don't know just a fun fact and back in 2013 me and Hane were a part of uh Google ambassador uh community.

[00:03:12]>> Yeah during my college days I was a part of Google developers group and then uh we went to Goa to attend a Google India community summit and where I met herit.

[00:03:22]So then I met him after you know I think 12 or 13 years at Las Vegas. So it it was amazing how you know life comes back full circle and u yeah so thank you so much for uh doing this joint session at all and I would like to congratulate you as well. I think this is yourth >> 60th. Yes. Yes. Thank you.

[00:03:44]>> So it feels really good to be here and um um I mean I wish you continued success and impact. uh and you know the kind of impact that you're creating. So um all the best at yeah >> I I think I I'll just change the word here not I am creating as we are creating here because we all are here part of community and we make sure that what we know what we learn we share with the community as well. Good and thanks for the motivating and uh blessings as well. Now let's start the session because I think I see that uh members are joining in the in the uh stream now.

[00:04:19]Question to you Abas first that I know that it is I guess your second knowledge you attended or third knowledge.

[00:04:26]>> Uh this was my second knowledge.

[00:04:27]>> Second knowledge. So I want to be discuss majorly the terms which has been showed by Bill and Amit on the first and second day keynote specific service now some term called auto has been bring by service now. What your understanding what your thoughts about that part and what you think that how important it is for for the industries now? Yes, of course. So, there were two major u takeaways I should say from this year knowledge. One was AI control tower because now the industry is realizing that uh there is a need of governance like they cannot create just simply agents and let them run freely and after the acquisition of visa it's also becomes very important to ensure that there is proper identity governance.

[00:05:12]We're not giving that those agents more rights and needed. That was one thing around AI control tower and they also acquired Armis. So I'm hoping that you know since it's a security tool and people are calling it uh like an Instagram acquisition that was done by Facebook. So it's a it's a big thing uh like and they also acquired more works right so that was one part AI control.

[00:05:36]Second thing like you mentioned auto. So I think the community here the service community has a lot of confusion currently. What is auto? What is employee works? What is move works?

[00:05:48]>> Correct. Is employee slate right? So >> yes >> so you know once I came back from knowledge so I was like okay let's do a deep dive. So I was just going through the community, going through different knowledge articles, going through YouTube videos and LinkedIn articles and then based on my research I could say that okay first of all move works already existed right it had hundreds of customers and move works just gives you an experience layer so like if you have different connected systems if you have workday if you have service now Jira and other you know systems so you do not have to worry about them And you just integrate them with the move works and it gives you a u you know um the the experience uh from the front end that you can go to that chat and then you can directly interact with those system instead of you know uh going to a specific system. So that was move works.

[00:06:43]We knew this right now. Service Now acquired this move works right now. They wanted to integrate it. Service Now already had now. It was a very successful product. They have now assist. So now the main challenge was how to integrate both together. Now assist uh I mean we used to access now via virtual agent and it also gave us channel right like we can connect with team channel to use it right. Move works also had a similar kind of a thing that uh you can access move works via slack teams. Now the main challenge for service now was how to give them the unified experience. That is where auto comes into the picture. So it's a chat like interface which gives you a unified uh experience to interact with either now assist >> mhm >> or um move works right. So that was that is auto. So we talked about move works we talked about auto. Now what is employee slate? So there were a lot of questions what is this employee slate?

[00:07:42]It I mean everyone saw during the knowledge that there was a new UI right people were seeing that new UI and it was actually really intuitive.

[00:07:50]>> Uh so so this like we knew we know we know that you know we had that old native UI then service upgraded they used to use angular then they upgraded to UI 16 right so this is a new UI called AIUX this is built on lit.js JS and uh AI control tower also uses this new UI. So they have now introduced a new thing called employee slate. So employee slate currently is available for both now assist and move workbooks.

[00:08:19]So if you have move works or if you have noises you can use employee slate you can integrate either of them together or if you have both you can integrate uh both as well but employee slate I think the long-term story is it's more focused on the employee uh experience so it will be more focused on the requester experience rather than fulfiller experience but it gives you so auto is embedded in that employee slate employee slate is not replacing EC pro at at the moment because there are certain limitations at the moment. It doesn't give you that manager or u dashboard or employee >> yeah employee journey kind of a features. So it's still in progress but ultimately I'm hoping that uh it will replace the portal interface to a chat like interface because that is where the industry is going. Everyone wants to have an interface like chat GPT. They just want to provide a prompt or give an intent and let the AI reason and decide okay what the uh end user needs what an employee needs whether they need a request whether they need an incident whether whether you can deflect those incidents by looking up the knowledge whether it's internal or external so >> I'll take a pause now and see you know if if if >> so no definitely so these these points are definitely valid now I come to you Because uh me and Abbas is coming from the partner side but you are coming from a customer perspective only with him.

[00:09:47]What your take on service now auto mainly and what you take on the move perspective because partners is always say is hey service now bring this thing let's go and implement but being a customer because you are the actual customer who serving to your end customers as well. So what your thoughts on that part?

[00:10:04]It's a really good point and I think I was just looking at the chat. I think Ravish has asked very right question because that's the same question we asked. So we use EC Pro today and we use virtual agent today for fulfilling all our queries. We've got AI search enabled on our um portal gives us >> gives us a very similar experience. So we were wondering what does the employee slate give us as an additional experience and we took a demo. So when we looked at the employee slate and as a bas was talking about it's an AI intuitive experience. So you can enter your commands in a natural language. It understands and then tries to fulfill those things as well and it does that across the organization. So you can connect to your work tape, can connect to your shareepoint. It can bring information back. It can do the actions on behalf of you and then it's already got the the access permission linked to it. So you can't actually go and you know apply for a leave request for somebody else but it'll only allow you to do it for yourself. So really intuitive, really good features. But when it comes down to the um the experience of the employee slate, I think as we were just talking about it, right? Um it gives you an AI experience kind of thing. So you've got your um chat GP kind of an interface, but you can't actually do the same things that you used to do it on your ESC portal.

[00:11:16]>> Correct.

[00:11:16]>> There's a slight answer to that. So there's something called templates that you can apply on your employees, which is nothing but small buckets of widgets uh which can give you the information that you need. So imagine you've got news articles that you published for your company on your ESC portal. It can come up there. You can have your to-dos.

[00:11:33]So how many incidents were created that needs action from you? You can create small little widgets on the screen and you can just have them. And again you can have your personalized widgets.

[00:11:42]>> So at the moment EC Pro as you can see is very static. So you create widgets and you build them for the team and that's all they can access.

[00:11:49]>> But imagine Abaz is an HR agent and he sees only HR related cases. he only cares about HR agents and news articles but he doesn't care and just for today maybe tomorrow he wants to see the um I don't know um the the chats as well right so what he can do is he can personalize those templates on the employee slate so based on his needs on a day-to-day perspective we can change them just like your apps on your cell phone >> really intuitive really good experience uh but where it lacked was uh it's an integration it's still an integration between your platform uh move works or now assist and then giving you the results back. Um, we still felt having the virtual agent connected to now assist or our virtual agent or an experience on the EC Pro itself. So imagine a MO works um widget on the EC Pro itself gives the same experience.

[00:12:37]Correct.

[00:12:38]>> So you still got your previous experience that you had on your screen, a bot, you click on it, it's actually a Move Works bot. It exactly does what it's supposed to do. So you talk to it, it does the actions for you. But um that's where we were trying to take the the discussions in. But then we realized again I think it boils down to the licensing part and I always try to stay away from that.

[00:13:02]>> Yes.

[00:13:03]>> Expensive products out of the box of the platform.

[00:13:06]>> Yes. Thanks. Thanks and thanks Abas. I would like to be add just one line here for everybody. So this particular session, this podcast is only for the knowledge and experience perspective and I'm putting the keyword here safe harbor because I'm not want I don't say that you can take any financial decision based on these this podcast. Okay. I I think that this is a f first podcast which I see like we as a company people are doing. So if you want to purchase, if you want to get auto or move work or now assist in your company perspective, please talk to your service now customer executive and they're the right person to guide you. No sales, no purchasing, no sales pitch as part of this podcast here. So to be very clear on this particular part and thanks for highlighting that we are not neither allowed and we are not I guess having the right information that what is the licensing cost for move works or auto or announces or the virtual agent as well good now I I so this story line has been built up guys to everybody that what we're going to be discuss is mainly knowledge give us a lot of things in the in the last month auto AI control tower governance MCP or and move works is there. Now let's go a deep dive. Before that I see one question in the in the chat which is put by DIP. What's the difference between virtual agent now assist move works and auto? Uh I will go to you to be make a difference between VA and now assist and move work and auto I come to you for uh a bus.

[00:14:46]I think it makes more sense to have all those four questions combined but I'll give a very quick shed light and then probably I'll pass it over to Abas and I think Ravish's question is quite relevant there as well. So why should we use move works that can do the same integrations via the virtual agent?

[00:15:01]>> It it boils down to you setting up the integrations manually via VA because for virtual agent you have to set up all those integrations. Imagine workday as an integration um Jira as an integration. You'll have to go back and correct >> build up topics for each of them and have the integrations built at the back of that. Now with MO works all of these integrations are available as applications. So all you have to do is install the application, connect the application and then your integration already works. So MO works has basically taken away that layer of doing all the integrations manually and all you have to do is chat and then it performs the actions and it's also the agents. So at the back of that there's agents working in workday, there's agents working in Jira, there's agents working in your sharepoint all of these are then connected via moo works. So I think that's the classic difference between your virtual agent and having the moo works agent in the platform. uh but just quickly shedding some light on social agent analysis. Virtual agent was their classic product about a chat when they launched the platform. So you can chat it would produce you some knowledge articles. So back in the days it would give you knowledge articles give you catalog item links um and any information that you needed. So you can create topics and then it will be more like a chat interface that it gives you.

[00:16:10]Then it was added by NLU which was basically a natural level um understanding models built at that. So it understands what you're talking about and then gives you the relevant information. The third step was where they introduced now to the virtual agent. So when you talk to um your virtual agent now it's utilizing the now assist LLM to try and understand give you responses back in a much better sense. Uh your you know mistakes that you make while typing in again gets corrected. It brings in a lot more relevant information. Uh you know it just collates the information gives you a summary as well. rather than giving you the whole knowledge article or a link to it, it actually summarizes that information and shows you >> but then I think it's just taking step forward with more books and not I guess I'll just pass it to Abas to >> Abas you just have a one minute to discuss this because we have a complete agenda lined up now. Okay.

[00:17:02]>> No, of course of course I'll just simplify it. So uh like virtual agent is an interface to interact with now. In the same way auto is an interface to interact with more works right in virtual agent earlier we used to like hanit mentioned we used to interact with topics those topics were were based on NLU. So when we enabled now there was an option to migrate those topics from NLU to LLM so to understand the intent better and then trigger the nowis uh skills or agentic workflows. In the same way, auto is a experience. It's a layer where once you interact with it, it just triggers who works uh uh plugins or move works enterprise search uh API or conversational API. That is something that happens in the back end. So just to u long story short, virtual agent and auto are interfaces. analysis and move works are >> actual working area actual working area or the reasoning engine or the which interacts with those LLMs.

[00:18:03]>> Correct. Correct. Good. Uh AJ I will pick up your question a little later that how the auto is useful because our main topic is move works and auto just coming and uh taking a more limelight but definitely we we'll pick up this particular part. Now according to you Abbas again I'll give little limited time to you. We discussed a lot about the movework that movework is already there. It's a company exist service acquire it. it give a new interface for the part but what are the major benefits you think if I will go for the move works >> okay so it's in the architecture so what it does is um you know uh there were a lot of customers who loved move works right so service now also saw this service now was enabling now via virtual agent see I'm sharing my personal perspective here right so what I feel is service now. I mean the thing that I love about service now and I've been in this space for more than a decade now.

[00:19:04]So that it is it always follows or it always does that innovation and it's it it's not a ticketing tool right so it also uh realized that okay industry is going towards a conversational interface. Move works provided that conversational interface we can interact with virtual agent. The reason they added now assist panel was to give fulfiller a different experience, end user a different experience via virtual agent. But move works was combining that experience in the chat chat layer.

[00:19:34]>> And first thing is that right that industry was moving from a portal to a conversational view, right? They did not want to click on multiple places and go to a a particular catalog item to request a access, right? They just wanted AI to understand the intent. So that was one thing. Second thing is the architecture. Move works has a reasoning engine right. It uses open AI models. It also has its own models and it what it does is it creates indexes in open search and um it also uses a posgress.

[00:20:05]It mirrors the permissions of service of knowledge article user criteria. So when you first see it takes time for learning. So let's say for user injection to get completed it takes 4 hours for knowledge to get ingested properly it takes 24 hours it's not customizable service now is more customizable but move works is like you have to set it up once those indexes are generated once those embeddings are created using those vectors right then when you ask any questions it understands well right so for the for an end user see if I'm a technical person I will have most of the technical things clear right but if I'm end user. So I'll my intent matters more right maybe I'll just say okay I need access to VPN I won't care about which AD group I need to be added to access right so that's how it understands the intent that's my perspective again but yeah uh I'll see you know what you think >> that that's that's totally correct okay do we do you have any kind of you both because I asked you to do you have any kind of presentation which we can take it for the few minutes and then we go for the actual demo as well to see >> I've not prepared prepared anything but I have some uh slides or some material that I can share and I have also integrated move works and uh employee works so so I'll share that with you.

[00:21:23]>> Sure definitely in the meantime you share the screen question to you even though work is there but do you still think that foundation data is a key for all this work or that part has been removed now? Oh, absolutely. It is it is quite a key to get everything uh up and running correctly, right? And it all always goes back to the same concept. So even for your analysis LLM, the data was the foundational key element. And again, that just goes across any organization, any platform that you're trying to make live with. And again, AI always relies on the data that that exists today. So I think yeah, the the outputs that you get out of the platform are as good as the data that exists today. Taking a classic example from our past.

[00:22:06]I need access to PPN. Um, if that AD group doesn't exist today, what is the LLM going to do?

[00:22:13]>> It's going to give you a response back saying we cannot process your request because we don't know how to process the request. And I think you might have seen that same experience across on as well.

[00:22:21]>> So you try and ask a question, it doesn't understand that question or it doesn't know the answer to that question and the response always is I don't understand the question or I don't have the answer to this question.

[00:22:30]>> Okay. So yeah, the foundational data elements across all the applications you're trying to connect and in your native service now platform has to be in a in a good state of manner so that the AI models can be trained on them. So it it means either you use a VA either use now assist you use auto or move work the fundamental is still same your data should be clean it should be correct only then you can get the right results >> even search for an example >> even exactly as yes >> down to yeah >> okay let me bring sorry go ahead go ahead please >> yeah to to continue on that point right the reason service now is pushing everyone to take the data uh foundation course is important right we know that how important the data is how important it's uh to clean the CMDB. So it's important that you know people know how uh and CSDM is the best practice to implement your CMDB. So I think AI like you rightly pointed out it relies on the data it relies on uh the quality of your knowledge base the quality of your CMDB.

[00:23:31]So it's important AI follows a principle garbage in garbage out and good data in good responses out.

[00:23:38]>> Exactly. And I think someone was calling you in the background because the ringtone is very old and I still love that. So if you want you can respond to that call because might some something okay so there's a two questions from AJ that how to use full auto that I'll come later on. too technical. Can you give you can you can take a call no problem uh Abbas that's fine that's also important here okay uh in the meantime question to you it's a too technical can you give us because uh Abbas used the word indexes intent and uh vector kind of things so can you give us little example or can I say that I am a user I am a new to the organization and my boss says hey go and raise a request to get a access for SharePoint point for this particular team if I write this part or this prompt or this intent into the chat will move understand that I'm coming from which team who is my boss and can do the work or something different use case you think in your mind that can be more easy to so that we AJ can get more understanding as well on that part >> I think it's a classic example so access to a system is always the first kind of thing people ask an AI bot and access and revoke kind of aspects are the most requested Again, if you've got requested items, these are the most requested items on your platform as well.

[00:24:54]>> Correct?

[00:24:55]>> Um, imagine AJ goes into the platform and asks that same question. I need access to SharePoint because he's new to the organization. He hasn't still got access to SharePoint.

[00:25:03]>> When he gives that input in what auto or the move works anything you can just call it anything. So auto is the is the framework is the actual company that they've required but employee slate is what they're calling as the front end.

[00:25:17]So imagine you input that in the employee slate. What it does is it goes back u and checks are we connected to shareepoint in the first instance. So imagine the workflow that's going on right now is checks. Have we got connection to SharePoint? Can we give access to SharePoint via the workflows that we've already enabled? Answer is yes.

[00:25:33]>> Goes in. Uh checks. Is there like an ad group associated with the access? How does the access with SharePoint works?

[00:25:40]Is it adding someone to a group and then an email goes out from SharePoint or is it like an AD based access? If it's AD based access adds the user to the AD, you get the access an email is sent out.

[00:25:50]So that experience for AJ is just to enter that um information at the back end. MO work since it can connect to all these 100 plus applications in the back end which all your organizations may or may not use. It can process those workflows because these these are agents these are um agentic workflows that are already built out. Gives you the access does all it's supposed to do and then sends you back a response saying that your access has now been granted. This is the request if you need to follow up.

[00:26:18]you'd receive an email shortly with the steps that you need to follow to you know to complete the the access and again it just goes across any other applications as well. SharePoint is a classic example but workday Jira and any other applications that you connect to.

[00:26:31]>> Got it.

[00:26:32]Good thanks. So hope AJ it's it's all cleared now and now I'm handing over to you Abbas and Hardit. We have like five to seven minutes we can discuss about the presentation because even I'm more interested to be see the actual demo as well. So over to you now. what's this movework platform look like?

[00:26:50]>> Okay, so I'll take few minutes and I'll cover two slides only to talk about the platform and the uh architecture. So you can see this is the move works platform and uh this is divided into three parts.

[00:27:01]So one is the experience layer. So where you you can u either use the universal assistant or auto or you can also uh integrate it with the different uh surfaces that they call it could be uh different surfaces. It can be different channels team slack. It also gives you the ability to search within your enterprise. It calls they are calling it enterprise search and then it also gives you access to some of the plugins like word knowledge where you can access content uh outside service now as well or outside movebox workbooks as well then uh they also give you access to conversational API which you can use to uh basically access this from outside uh service or let's say if you if you have like most of the customers that I have observed are using uh their own uh chat platform form they have built their own AI they either using some old models within the own within their infrastructure or they are integrated with their OEM models so that also gives uh the ability to interact with uh this I I'll not go deep into it the second part is the reasoning engine the core architecture so this was uh this is what I was talking about so this reasoning engine helps in making plans executing that plans and then adapting uh accordingly it uh it connects with multiple LLM system. There are some SLMs, small language models, some large language models. Mostly it's open AI but it also connects with move work's own uh large language model uh sorry movework's own model and also uh metas slm and uh it also gives you ability to connect with different tools. The good thing is like um with the rest API right where we create a service account and we give access to uh the agent to you know trigger any flows or perform any actions but here it als it it it not only integrates with these tools via these uh plugins it also mirrors those permissions so that if you if you have access to a specific tool if you have a account created then only you'll be able to access and perform actions on it. And then finally the governance and security. Um so this is how the platform is divided into three parts. You only gave me five minutes so just I'll not spend more time here.

[00:29:24]>> Okay. Wait. I I I'll go to the previous slide now and I have a question for Hanit here. Being a functional person like me as a as a BPC, what are the main areas which I should know before I start working in this ecosystem like you say SSM, SLM, LLM kind of things? What what do you think that what your recommendation harness from the learning perspective that if you know these these things you can understand the MO works platform architecture very easily?

[00:29:53]>> I think it's down to understanding the different layers we have. So I think we don't need to actually go into technical terms and understand the technical terms in itself. I think Abas was very clearly stating that. So you've got an experience layer.

[00:30:04]>> Correct.

[00:30:05]>> You got a governance layer. You've got your access and permissions kind of layers in there. And then on the on the right you can, you know, as a VPC you should know that there's you know out of the box agents available. There's out of the box skills available. You can build your own agents. I think it's just to understand how that overall model works.

[00:30:21]Um what different systems you can connect to, what different LMS are available. um and how does it provide security overall to the customer because as a VPC when you talk to a customer that's the kind of questions they'd ask and never go into the technical nitty-gritty of the things because that's where you know their architects talk and you know try and understand those questions but I would just you know break it down understand each layer and what that layer does I think that would be >> important for us okay good and and any any in any addition on this particular uh diagram you want to put it from your perspective because you both are technical. So maybe if you put something more from your learning side.

[00:31:00]>> Abas has covered pretty much everything that's available on the the core architecture of MO works.

[00:31:06]>> Okay. Then move to the next slide AS.

[00:31:08]>> All right. Thank you Harne. Thank you.

[00:31:11]Uh so this is how the architecture looks like. So you can see that it's divided into three parts. One is the user device. Second is the customer environment. Third is the moveworks platform. So the good thing about move works is uh it either gives you access via magic link which is only active for 15 minutes but it pushes you to use single sign on right that's actually good like basic o is not secure and industry is moving away from basic o and even recently we got a update from the service now that they'll be um you know there was a notification that uh you know once I clicked on it and it it gave me all the all the accounts that were using basic because some of them were midsvers. So I mean I I we are also converting the midsverer authentication from basic to mtls mutual TLS to make it more secure. In the same way here you can see that it only lets people interact with move works via single sign on. It supports different single sign on providers like octa uh open ID as your uh active directory. So yeah so once you are there you have logged in into the u you know u uh the SSO single sign on then you can also you have to do some uh initial configurations to set up either SAML or OIDC in the move works so that you can use the same token to access the move works environment. So you can access move works either directly to the move works admin tool like the setup interface where you can set up the move works you can set up these plugins you can set up the enterprise knowledge you can also set up the user uh injection you can define the source of truth for users you can have different so user as well because it also creates an employee profile because if you have connected systems right it's important to know what each individual has access to if I have access to two systems so my employee profile will show that okay this guy only has access to two systems and that is how the AI will understand okay if they are asking anything so that's important so it creates an employee profile that's a day one step that first you need to set up single sign on then you have to set set up those employee profiles ingest all the uh user data into service now from different sources so not from service now from different uh uh identity providers or sources and then create an employee profile so once that is done then you can also So second thing is connecting with those chat platforms. So either you can move works also has its chat platform but you can also connect it via auto you can connect it via teams you can connect it via auto or I should say employees rate. Yeah exactly. So it also uses the same single sign on to and exchange the tokens with the move workbooks. It makes it more secure.

[00:33:54]Third comes the in the customer environment. You know a customer could be using Service Now, customer could be using SharePoint, customer could could be using Google or any different tools.

[00:34:03]So it also has those out of the box plugins available which we can connect, we can define okay what we need and we can create our own uh actions to perform uh direct actions on it. So third comes the non-builtin connector. So it also gives you gives us access to the API playground and access to create our own connectors. So in the same way in service now we have rest API explorer but in move workbooks we also have that API playground. So one let's say if you want to play with the APIs using rest API and then you wanted to build a connector to perform specific operations then it supports that and then it can integrate with those um external systems as well. Now the question comes okay rest api works with the um connectors or or applications hosted on cloud what about the on-premise systems which are behind customer firewall so it also gives you uh a thing called move works agent similar to uh I should say uh service now midserver or ACC right so and it only gives you outbound 443 access it it that makes it more secure so that agent will interact with the on-premise system and then send the data back to the move work system. Move works won't be able to uh push or pull any or start the communication. It will always always be this agent that makes it more secure. So now from the customer environment once that is done we can see that okay once this thing is done service desk can all agents or others who have access to those tools they can also interact with let's say if uh an incident got created in service now. So the people can directly access service now and then see you know how that incident works and then perform the upgrade. Service Now move works also has a notification engine. So let's say if there was an update on those incidents then they can also get notified okay >> uh what is the latest on uh that and then uh coming to the movework platform you can see it is divided into four parts one is the one is the move works core platform which is hosted in AWS VPC. So currently it is in AWS but what I have heard that they will soon move it into the service now data data center.

[00:36:10]It gives you access to different uh services like we have machine learning services, we have messaging services, we have conversation engine, we have web services, we have agent services to connect with the move works agent and all sorts of services. Now all the all the communication with this VPC uh from customer systems is via is on HTTPS.

[00:36:30]It's a secure communication and between the AWS VPC to the Moveworks admin, Moveworks data store, movework machine learning uses TLS 1.2, right? Which is also I know TLS 1.3 has been released even service now is also using so soon I think Moveworks will also upgrade to TLS 1.3 but it it just sharing that it provides encryption on the fly and also encryption at rest.

[00:36:54]>> Okay. So yeah and in in movework data store you can see that it is using some of the AWS services like AWS S3, Dynamob, Open Search, Snowflake, Elastic Search. So earlier I was talking about that move works first ingest the data into its system right then it creates those like it converts those files and uh knowledge articles into chunks and snippets and then they it converts that into vectors and uses embeddings to create that those semantic meaning right and then it stores in the open search and the posgress database so it and it also stores the permissions as well the metadata in the posgress database and then it access that you know whenever we uh ask any >> I I I guess I guess that is the benefit of having a move because as put example to me the permissions is one of the thing because now it is storing the information and then when a customer or the user asking something go and check the permissions bring it back to the customer though you don't have access for this one this one good one question before we talking about the AWS sorry to be interrupt in between uh a bus and might be handing to you as well what is the use of AWS in the move works is it something just a kind for data center stuff or what else what else is the purpose of AWS here?

[00:38:09]>> Okay, so you can see it is using AWS virtual priv private cloud, right? So it is hosting these move work services in the AWS infrastructure as of now but it will soon migrate to the service now cloud data centers.

[00:38:23]>> Second, it also is using some of the AWS pass services like S3, Dynamob, RDS, EBS, elastic cacher. So these are the services that it is leveraging but it's not limited to just AWS. It is also using Azure platform for hosting their machine learning models. It is you also using OpenAI there and they have their own models as well. So it's a combination of both the AWS and Azure but I don't want to go deep into it but soon I think they they will transform it because I think different different customers especially in the Europe Europe region they also have data residency requirements. they wanted okay the data should be in a specific region for GDPR and stuff.

[00:39:05]So I think they will soon move because service now is GDPR like they have data centers specified in different regions.

[00:39:12]So soon I think it it will be the right part to move to those data centers.

[00:39:17]>> Okay. Now can we have a quick demo as well because her say that he already had a demo from the customer perspective and now let's explore a little bit more that how or what best we can use it here.

[00:39:31]Okay, >> Hanit over to you. In the meantime, um Abas is preparing for the demo now. So during the demo, what are the main problem you find out that no no it's it's too complicated. I'm not talking about the license or costing part here, but what are the kind of negative point you find out so that maybe if someone listening from the service perspective, they can improve the product as well.

[00:39:54]We're not complaining it, but we're giving a constructive feedback so that service now can improve that part. So what's your take on that part of the stuff?

[00:40:02]>> I think one thing I always I mean I I didn't find compatible was everything that you can do on your ESC portal. So you've got your tasks, you can request for stuff, you can uh read news articles, you can read knowledge articles. I know I think Abuz was talking about this earlier, but we're moving towards a more um chatbased intuitive experience >> experience. Yes. But it still have to rely on some of the older components to do your work on a day-to-day basis. As as you can see on a bus screen, you've got a chat interface. You can talk to it your previous interactions, but it still doesn't give you everything else as an information that you need on a day-to-day basis. So today, as a classic example, you just don't use your >> um LLM apps, right, on your cell phone, but you do still use other applications as well. So now imagine somebody saying to you on all on your cell phone, all you'll see is the screen. everything else will be in the back end. So I want to talk to Abaz on WhatsApp and tell him that let's join this stream and you know do something. You may or may not like that interface because you've got your set mindset of using certain things in a certain way. I think that was our first first experience. The first feedback the second feedback was obviously having our customers or our end users still use the portal and have all the new features that we see here embedded into an agent.

[00:41:17]So imagine auto as a replacement to virtual agent. So you click on it, it brings up the interface, you can chat with it, you can do exactly the same things that you can do, but rather than having the employee slate as your front end, replace it with this. Um, and I guess the last feedback that we had was around the news. So we use my world, sorry, uh, the ESC portal as our landing page. So every time somebody lands on our >> um, >> website, >> just just opens the browser, it's our company's internet page. So news articles are very well read there. So now if you bring across everything to move works or employee slate as the front end um it doesn't help us because those news articles are basically gone or you have to find a way to bring across those news articles into a widget template have them put up on the top of the screen because while somebody's trying to have an interface or a chat interface they should read these >> companywide news that's currently happening. Okay. So I think yeah those were our initial feedbacks on how we use the platform today and how we intend to use the platform in the future with got it more works in place.

[00:42:24]>> Yeah might be might be as it is just acquired by service now and now they are getting kind of integrated with the service ecosystem might be get improved in coming release as well. Okay so bus over to you but before that AJ put a very funny not a funny basically comment here that your chat giving incorrect information.

[00:42:42]So, so AJ I think if you see here in the top like all thanks to ELOR they gave me this access to this instance. This is hosted in the US region. I have just I just got in you know a day time to configure it. So I have not set my time zone yet. So even the uh application that I'm connected to it's also hosted in the US regions that's why it's giving me the good morning instead of good afternoon. But I think yeah uh jokes apart let me deep dive into this. So like Han mentioned mentioned uh you know see this gives you a clean UI right for an employee it's important that they don't they don't want see the the reason you user experience matters is because we think from an employee perspective how they will think right if I'm a technical person I think okay um if they need access to VPN okay so we can simply add it to that this particular group or somewhere right but for the end user it's not like that they they just they have a query they sometimes they're frustrated, sometimes they're not.

[00:43:40]Sometimes they want they want quick results, right? So for employees, it's matter that they need this quick UI and that lei then let AI does the reasoning and they perform you know they identify okay what is the right uh plug-in that they should um you know um use to perform that action. Here you can see it gives you normal chat interface. It gives you notifications here as well and manage apps as well. We can also enable enterprise search here. We can also enable uh other plugins here as well like world knowledge. It can also gives you access to the uh you know uh the hierarchy employee hierarchy as well.

[00:44:17]And here if you since I am admin so I'm also getting this option to click on these manage apps. So let's say if I ask so I have connected to so it's only connected to one of my demo environment.

[00:44:27]So it doesn't have good knowledge here but u I think there was a knowledge for service now digital user experience. So if I ask what is service now uh >> okay uh in the meantime you're you're putting here and I have a question. So if I am a user and let's say my company is using EC portal so will I get these screens redirected or I have to be clicked somewhere in the portal and then this interface will be open right we have to now assist kind of things >> so EC pro so like I said it's not replacing anything at the moment right but I think I can't say about the future even with EC pro right it gives you that virtual agent kind of an uh >> in the bottom right >> in the bottom so you can you can integrate with Google works or auto from there and it can give you the same interface if I'll show you the employee slate interface as well >> please yes >> and that will also give you a better uh experience so it it's like an experience layer don't worry about you know how it looks at the moment but I think since service now is also using employee slate right yes it is also using the advanced lit js bd UI so I think >> the the experience will be similar but I would say it would be better >> okay Because because the thing is that as soon as I saw this interface, I said, "Hey, come on. It's too boring. It's showing kind of looks very dull. Oh my god. No pictures, no color, nothing is there. How it look like?" But but but good one. Good one. Thanks.

[00:45:53]>> But but but have you seen chat jet interface?

[00:45:56]>> Oh, it's it's again kind of a boring moly.

[00:45:59]>> Exactly. So I mean see industry is moving from port to chat conversation.

[00:46:06]Correct. So it's important like for us maybe the user >> interface matters those images what not that we see in EC pro and whatnot but sometimes when user is when an employee is already working and they are not able to access anything right they small minutes I mean or hours they they matter a lot so it's important to make them product productive so it's important that they just simply go to the chat interface ask and then let AI determine what the intent is so here I just showed you knowledge. So I uh I integrated with one of my service now instance. I ingested all the knowledge into the um into the movebox. It it created all the indexes. It checked all the permissions and it realized okay I have the permission. It also give me that uh resources. So it's >> source links as well and it it is giving you a summarized u you know uh answers.

[00:46:59]So uh so that was one right. Second thing is let's say I want to ask I want to uh request uh monitor right let's say so I have a catalog item in place in service now right so I have integrated move workbooks with uh the uh catalog items to ingest those uh into service now into moveworks so now it will uh try to determine my intent and see it has already identified that there are three catalog item available and it was so clean and past right just just look at the experience okay it was able to understand that I wanted to to request a monitor and it determined okay there are three requests that are available so if I let's say complete this request right it is giving me this model kind of a view >> popup right >> yep and and and same thing I can mean just to be just to be uh rephrase and to align with you that same chat we can in uh integrate with EC as well right >> so that instead of going to separate total and one more thing question to you Honey that uh and uh I'll come to you Abbas as well that you guys are using word EC pro is it required to use MO works in the EC pro I can do in the EC as well because you specifically use use EC pro EC pro is something that part is something like a prerequisite for the move works to be go only for EC pro EC normal EC also work here >> so um honey uh I I will let you take that question >> um actually I have no idea uh you use EC Pro and we've seen this widgets/plugins available for employee slate and auto to be enabled on your platforms.

[00:48:38]>> Okay, >> I'm not sure if it's supported with employees. I don't know what's the difference between employ provide lot lot of more kind of widgets and kind of a interfaces more more more better interfaces what your thought on this particular bus because my c one of my customer is using only EC and they have no plan to go to EC pro they say no it's little expensive we don't want to go that one and maintenance as well >> yeah so it depends upon the licensing and at the same time see EC pro the reason I was referencing to that is because it was it is an advanced version of employee center >> correct It gives you those texonomy nodes and gives you a better UI user interface. Right? So I was referring I was referring to that because this is a more employee slate is a more advanced version of EC pro. So if you say employee center then EC pro and then employee slate. Employee slate is more conversation. I'll show you that as well. This is just a move works platform. This we are still not in the service now. So here I I can either submit directly from here or I can click on this link that will take me to the service >> get it. Okay.

[00:49:42]>> Yeah. But I'll submit it here and show you how it looks how it will create those and how I will get that notification as well.

[00:49:50]>> Mhm.

[00:49:51]>> So and this is all thanks to alor. They gave me access to these instance. So uh but but you can see that how quickly it created this rat. If I go to the notification, I can see that okay, successfully filed a ticket with ID it.

[00:50:06]I can even click on this, right? It will take me to the uh the service now service now instance it is connected to and it will it will open the request. I can add comments. I can even add comments here as well. But I can also >> you know uh see uh okay it is taking me to the login page. I'll have to log in because I think uh but it is fine. Yeah.

[00:50:27]But >> okay >> let me log in as well.

[00:50:30]>> Sure. So all right. So >> Mhm.

[00:50:34]>> good no go good go ahead. I'll put a question later on.

[00:50:38]>> Okay. No that that was it from the request side and then then I'll proceed forward for incidents and then I'll take you guys to the employee slate. That's my >> let's let's do one thing because we just have a kind of a short of 10x 15 minutes move we can we can go. So now what you did from the move works platform because a question has been put by DIP that employee slate is like employee center pro. what already answered by Abas and Hanit is that uh employee slate is kind of a more advanced version of the pro as well. Other question put by put by uh Ravish is that can we get the sandbox access for the move work.

[00:51:14]So I think you'll have to uh contact the account rep yeah account executive and I think they'll be happy to give you like if you have a use case if you have uh customers who are who are asking questions I mean feel free like all but also gain expertise in the uh in this first right so that you can sell it to the customer so >> okay >> can can we go to the employees sorry employees slate and >> when yaned from the customer perspective. Abas, I'll come to you because I know that we have a demo here.

[00:51:48]When you see this employee slate first time, how was your experience as a customer? Let me bring the videos as well on the on the place. Now, >> uh first interface you saw.

[00:51:59]>> I think there's two aspects when our customers saw it and when I saw it because for me I'm a technical person.

[00:52:05]So when I see these kind of aspects, it really intrigues me because I love to use these kind of interfaces.

[00:52:11]>> Okay. But for our customers, our end users, this was kind of 50/50. They sort of liked the chat interface, but they didn't like all the other aspects of it.

[00:52:20]So they still want like everything to be available on screen where they can click and find the information.

[00:52:26]>> Mhm.

[00:52:26]>> Not everything is a chatbased interface for them. Maybe because they're old school, but for me it meant more because I understand how things work in the back end at the back of that chat interface. You can connect all those applications. You can get fulfillments done. You can have your AI agents done. But again, that's a technical view. Business stakeholders or business is looking at it. They >> may or may not like that as a landing page for your organization. So still fulfill your requests >> but not as a landing page.

[00:52:55]>> Okay, over to you.

[00:52:58]>> Yeah, I agree with her. Really good point. It also depends on the customers like what they want. If they love the EC Pro, if they if they love employee center, if they love that interface, it is fine, right? It's up to them like service now is giving them the options and alternate way that okay some customers might want the conversational interface some are good with the taxonomy based you know that old employee center view it's up to the customers what they need what they want and how easy it is for the end users to access it right and like I initially pointed out there was some limitation there's still some limitation with employee state like employee journeys are not available and service now is currently working on it so but let yeah let me take you to the employee state view. So since this instance is not connected to the single sign on here. So that's why uh now now here like if you go to service now now you will get two options either to use employee state with now assist or employee state with more workbox.

[00:53:55]>> Okay you can use either of it. Let let me click on the uh employee state configuration. I've already opened it here to show you that okay these are some of the widgets uh and you so you raised a really good point. Okay, now the chat interface in M works is looking a little boring, right? So I think service now heard you. It now gave you that auto experience along with some these widgets widgets as well, right?

[00:54:20]>> Widgets, right? And it also gives you the access to the canvas, right? You can also define your own canvas. Service Now is working on creating persona based canvas as well. Mh.

[00:54:32]>> So, so it means now I can personalize the employee center interface as per my need. I want to see this this.

[00:54:39]>> Exactly. Exactly. I'll show you that.

[00:54:41]So, there are certain widgets that are available and certain widgets that uh the admin will create. Then it will make them available for the end user. It will the admins can decide whether to make it available for the end users not. Once they make it available to the end users, it will be listed here. Right? They can add any widgets here. Right? upcoming history whatever is there right and they can you know modify this canvas or personalize this canvas as per their requirements here I can show you that okay this is the employee state for now I configured it with now because now was already working here and for in order to integrate with um move works there was two option either to use JWT uh based token authentication where and he had to create those certificates and then install on the both on the platforms and the other was to connect with the OIDC that uses the same token to login into service now and to remove works but I didn't have much time for to prepare for this demo like I said so that's why yeah I wanted to just show you okay this is how the interface will look like for now is it will be a similar interface for mugworks as well right you can define the branding and theming here and u and you can define okay what would you like to call this and here you can see it is using the AIUX uh UI here the new UI that I mentioned You can define the name, you can define the you know what the URL would look like, you can brand it right and at the same time you you can determine the data sources. So in now assist we get this option right to determine the sources for all the KPI tickers and all you can determine the internal external sources and here you can set up the now assist.

[00:56:19]So you can link to the existing now in the same way I also show you the move works interface as well. There they will give you the option to provide the move works URL right and this is the auto right. So like I said auto is not employees plate auto is not move works.

[00:56:33]Auto is just a interface unified interface >> to interact with either now assist or uh move works. So here you can even modify the name of now right so because now service now acquired two of the important one thing now assist that they built on their own and then move works.

[00:56:50]So they wanted to give a unified interface to the customers. So uh here we are we can modify the logo as well and here I have configured an assistant and I was talking about the widget right. So here the admins can go and they they can configure uh canvas uh for the end users default canvas this is the widget uh library they can build their own widgets they can make it for uh make it available for employees. So you can see there are so many available so many widgets available out of the box but there are certain ones that are only available for employee visibility. So whatever they are that's available for employee visibility that is something that they can use on the canvas.

[00:57:29]>> Nice.

[00:57:30]>> Okay.

[00:57:30]>> So this is a personalized canvas.

[00:57:32]>> Okay. So so Harnit technically how you find this configuration? It's very hard or it's quick.

[00:57:40]>> Honest review I had no idea how that gets configured on the back end. I've never seen those. No, no, no, no, not not in the back ends when I see it >> by by seeing the interface like I need to be set up the auto, I need to be set up this now. Click, click, click, it's done. It's that much easy. Or can we have auto to be set up this thing for us as well?

[00:58:00]>> I never think it's easy but let me know how how much time it actually things up.

[00:58:06]I'm I'm pretty sure it wasn't that easy because we tried to do that same thing in the hacker, right? We got our new work instances. We had our service instance. We tried to connect it.

[00:58:14]>> It was that easy. It didn't happen in six hours. I'm sure it wouldn't happen in like a few takes time.

[00:58:20]>> So, so now Abas we are having a interface of auto where we are using service now UIUX kind of a theme I can say to be to be to be say here right.

[00:58:32]>> So this is just the auto this chat interface. This is the auto. The entire experience is employee slate. These are widgets right and that I can modify I can add as per can canvas and what mentioned right nothing is easy right but now the where the AI is going it is make it making it easier I should say right you won't believe I was able to build my own chat like a website within 40 minutes let me show you that as well so you can see right I was able to build this website in 40 minutes you can see new conversation right you can see I'm already hol hosting it locally. I have access to I mean this was free freely available. add access to I can also write as what is service no dex here right it will also give me the uh answers because it is but I mean I'm just sharing a thought that okay nothing is easier but AI has made it easier and if you are already an expert you don't have to worry about AI you have it can make you a superhum >> right >> good >> it is and it is also using the same lit js in the front end it is also using the SQL light it is al it is using uh node everything and I was able to configure it within 40 minutes anyways moving back to the topic >> so yeah so and you can see it also gives you option to change the theme everything in 40 minutes right it's crazy but anyways coming back to the topic we are here and let me show you something so this one is actually using now assist in the background so like I said nothing is being replaced Move works is here now will still remain right maybe they'll think about uh maybe focusing move works on the requesttor side of the things employee side of the things and you know now assist will focus more on the fulfiller side of the things like autonomous work force that we saw in the knowledge that's my perspective it may change again I'm sharing my perspective here but they will continue to stay in the same way employee center will stay right and this will also stay but what I'm trying to say and What service now is also realizing this is where the industry is going. They are going from portal-l like interface to conversational interface right >> so here is is a one question which came from DIP that if everything is chat based and coming from customer perspective first that it will be more token usage more token more cost is that understanding right or something because we are a partner have some different thought but let's ask honey from a customer perspective what your take on that part >> I think it is and it goes back into those nitty-gritty of the licensing system has changed the licensing model from an AI perspective >> and I guess that's where the lips question is going as well. The answer is yes. The more usage the more you pay.

[01:01:24]>> So customer or user need to be add intent very correctly so that get the right answers with the minimum cost >> or the or your KB should be more accurate. Your art your data should be more accurate so that anything customer mention they get the first results as fine as correct as well.

[01:01:41]>> Absolutely. And I think uh see I mean I don't I I like where service now is going. I know it will be costlier but it's important. The reason it's important is because let's say if a person is or a customer is using uh let's say standard ITSM another customer is using ITSM pro plus. So pro plus is getting the advantage to use now as this right standard one is not getting but for the for the other people like who are not on service now maybe from other places HR maybe from SAP others they they'll get an experience that okay service now is so old right it's not using those advanced capabilities I mean I am totally sharing again my perspective here but I feel that service now >> and that is why they have enabled AI in every skew so now AI will be available from they have modified it from uh standard they're going to foundation advance and prime and AI will be there but yeah to the lip's point definitely everything will be tied to tokens and it's important that you know we enable AI for specific people or you know uh or we configure u these things in a way that okay people get answers quickly and we deflect them so that instead of uh letting them you know play with it or you know use it recklessly. So that's my perspective.

[01:02:59]>> Okay, just keeping an eye on the time.

[01:03:01]There are two things I want to be say here that AJ put again a kind of >> I can say funny but very good um lines for you to put on the on the sharing here. You can just read it. It's very good one and and he's asking that are you going to be start any training AJ?

[01:03:17]He's not going to start a training but I promise you that he will be back in my podcast very soon for the more deep dive in the move works so that I can guarantee you. Okay, last question to you.

[01:03:29]>> So just to answer maybe he became a fan of me by seeing my fan in the back.

[01:03:38]>> I talk to you I'll talk to you personally AJ. Thank you.

[01:03:42]>> That's fine. Okay. Now last question to both of you. What can be the learning path to learn more works in service now ecosystem? First I'll go for the partner perspective I ask to you.

[01:03:54]>> Mhm.

[01:03:55]>> So what is the learning path I should follow or someone should follow.

[01:03:58]>> So learning path I think you need to be you need to up you you need to enhance your skills. You need to know where AI is going right so that you can talk to the customers you can talk you can take them to the right journey right path right it's important as a partner as a service partner to give the right recommendations to the customer right not not focus on selling everything out right but focusing on giving them path and also understand the requirements of the business right what they want what they actually want right whether like herit mentioned absolutely correct whether they really want the chatlike interface whether they just they are okay with employee center. You can just simply integrate auto in the virtual agent if they okay with the employee center. So that's my perspective.

[01:04:41]Understand the needs and then solve the problem. Be a problem solver and not a not not focus on you know selling something. And again right now it's not important to learn Python. It's not important to learn lit.js SQLite anything. Everything is available. You have to be you have to have a problem solving attitude and that is how you will win in this market.

[01:05:02]>> Yes. Okay. From your perspective haned being a customer what you should know before you speak to service now or might be the partner or someone service provider that what new move work is bringing for us basics what you think >> I think also it's twofold one is understand the road map in your own organization and then see if it aligns to what service now is giving you uh because every system every application in your organization would be giving you an AI based interface u and again even Microsoft will be pushing you for an AI based interface that they provide, right? I think it's it's where does your road map sit and from your own learning perspective, I'd say try these things out before you go for a demo. Try and understand what Mbox works is, how how does it work as an integration with service now? Uh where does employee state come into picture have all of these enabled on your lower instances because these are free of cost as as a bus said reach out to move team. They always happy to give you like a playground instance so you can try stuff out. Make sure you understand those nitty-gritty of each and every um aspect that goes in set setting it up.

[01:06:07]>> How long will it actually take you to set it up? I think we've got somebody said that it takes you 42 days to get it set it up on your dev all the way to being it actually live in production. So that's the kind of timeline you're looking at. Even your upgrades take at sometimes less or more than that time.

[01:06:23]As of as of now we did not discuss about the upgrades that how the upgrade work in move works and now assist or the auto but definitely these are the kind of open questions uh we know okay I know that we are already 7 minutes over and I already have another commitment starting from 9:00 and uh before I close this session I' uh let's uh take a 10-second pause it's time to say thanks to God because in the last almost like a 67 minutes we discussed a lot of things and let's say thanks and then formally close the session as Okay. So, thank you so much honey starting from you because you are in the my time zone. It's like morning 7:30 we get up and we done this. Thank you so much for sharing your knowledge and coming back again to the podcast and big thanks to Abbas a small discussion on the ice cream in the knowledge just started hey more work is coming let's do some podcast and you agree on the same time only and coming on the podcast I'm sure that after this podcast you'll get more comfortable yes it's it's all done now I'm comfortable to be do this part and good part is that you showed a demo might be it's very small but the concept and the demo which you link together you and herit link together is very much useful for everybody and thank you so much for everybody who joined this session along with me in today's podcast. I'm taking break for the next week and coming back on I guess 20th of June again with some interesting topic.

[01:07:50]Till time take care and bye everybody.

[01:07:52]Thank you so much.