I Visited a Dental Practice and Found $5K in Daily Losses

Added: 2026-05-27

[00:00:00]Today, I'm in Birmingham, Alabama, visiting one of my clients to see how our systems are actually running in real life. And we're going to go behind the scenes of her practice to identify opportunities, tighten up operations, and make sure the business is working for her and not the other way around.

[00:00:14]Let's see what we find. First thing we looked at was her morning huddle. And her team was showing up every single day, engaged, consistent, and on the surface, it was really looking like a win. But here's what was actually happening. The huddle was being used to squeeze in one more patient, and that's not a win. Adding a patient is reactive, but winning the day, well, that's strategic. And it means that your team knows which patients need additional care before they walk in the door. It means that you already have identified the highest value of conversation for the day. And it means that your team isn't running like a chicken with their head cut off by night because they had a game plan at 8:00 a.m. And that was just finding number one. We also found out that charts hadn't been audited in weeks. Hygiene patients who needed to be rescheduled were sitting unnoticed in the system. And that the team genuinely loved each other, but they were working in complete silos. And that's nobody's fault. It's just the system wasn't connected to them. Just those three things alone, $3 to $5,000 left on the table every single day. This isn't a staffing problem, and this isn't a marketing problem. This is a structure problem. And the structure problems have structured solutions. If you're watching this and thinking, "Oh, we do our morning huddles, too." I want to ask yourself one question. Is your team just adding patients? Are they planning to win the day? That one question alone will tell you everything. The Stress and Leadership Scorecard will show you exactly where your practice is structured and where it's breaking down.

[00:01:32]It's free. It's only 10 minutes. And the link is in the bio.