Exceptional customer service involves going beyond standard procedures to ensure customer satisfaction, such as personally delivering a gift when a mistake occurs, which builds stronger customer relationships and demonstrates genuine care for client needs.
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Deep Dive
Going the extra mile!!
Added:Good morning, family.
Hey, guys. I'm going to give y'all an opportunity to see how Crappie Head Fishing goes beyond and above for their customers.
Um this is a rare instant that happened.
Um one of my client's wives ordered him some um Father's Day gifts.
And he actually just had a uh guided trip with me.
So, she she said he talked about it so much. He talked about it every day. And so, she decided to gift him some merch from crappiehead.com for Father's Day. So, he she actually ordered this is I mean a very close to the same time one of my clients on another trip had bought a hat.
And so, we didn't have time to take it off the website. It was actually the last hat of that kind.
And so, um after we realized what happened, we called her.
Um but later on we found out that the number that my wife could see on her cell phone was not the same the right number. On the on the computer, you could see two numbers. And so, we had been calling her right after the mistake happened. And we didn't get any return from her.
And so, my wife was like, you know, it might this might be a Father's Day gift and it's getting closer.
And so, she was processing another order and she realized on the computer that she saw the other number. So, we tried that. And it happened to be the right number. And so, she she got in contact with her and she did confirm that it was a Father's Day gift. And by the grace of God, they live in Texas.
And they were only 21 minutes away from me.
So, I'm out this morning about to deliver this hand deliver it to him and uh bless his morning with this gift from his wife. So, y'all hold tight. I'm I'm waiting to hear back from her and uh I'mma film it real time.
All right, family.
So, I'm here and it's starting to rain.
All right, so got the bag. Hey, don't talk about the bag. This is the only gift bag I could find. It was It was a Christmas gift bag, you know, but we got it in the bag.
So, I'm going to try to do all this and hold the camera best as I can.
Make sure I go to the right house.
All right.
Oh, he got a ring camera, too.
Oh, there's your dogs. Look at that kid run across.
Hey, there's dogs.
Try to see where my back back against.
Oh, man.
I've delivered packages before, but the the customers didn't see me. Well, they saw me on the ring camera cuz someone was close to my house, so I just wanted to run it over there and then just drop it off. Oh, here he go.
Excuse Excuse me, fella.
>> Hey.
>> Your Your wife wanted to give you a Father's Day gift and uh I thought I'd surprise you and bring it to you in person.
>> it.
>> How How do you feel about that?
>> good. Come here for a minute.
>> Come in. Okay. Okay.
>> This is This is uh >> Is this the lady?
>> Yeah.
>> How you doing?
>> I am good.
>> All right. All right.
>> I didn't know we got a delivery.
>> Man, man.
>> [laughter] >> She'll tell you the story how it came about.
We're looking for another trip pretty soon. You're looking for another trip?
We had a knee replacement. Okay. We had it before then. I think it's 9th of July.
You had You had a good time when you left. We loved it. We still talking about it. He's still talking about it.
They were so excited.
I got another friend that wants to go.
I'll call him and let you see when he is. Okay. I'll go and set it up. Okay.
Hey family, you see Crappie Head Fishing. We We provide premium service over here.
>> [laughter] >> So, I'm not saying it's going to happen all the time, but I just wanted to show y'all this instant and how we value our customers and value everybody that supports us. So, please support us. Help us go go somewhere. We're growing and be a part of that journey and thank y'all.
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