Successful AI feature implementation requires establishing a comprehensive data plan before selecting or integrating a large language model, including defining approved data sources, structuring retrieval mechanisms with metadata filters, and implementing fallback logic when the model cannot verify answers, as demonstrated by the example of a customer support bot that should retrieve from approved documentation and hand off to humans when confidence is low rather than relying solely on the LLM which may hallucinate incorrect information.
Deep Dive
Prerequisite Knowledge
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Deep Dive
Your AI Feature Needs a Data Plan Before You Add the LLM #aidevelopmentAdded:
Most AI features fail before the model even runs.
The real problem is not the LLM. It's the missing data plan.
If your team adds ChatGPT to a product without defining what data it can access, how it retrieves answers, and what happens when retrieval fails, you're building a demo, not a system.
That's why so many AI integrations look smart in testing and then break in production.
Before code, decide three things.
One, what sources are allowed.
Two, how data is structured for retrieval. And three, the fallback path when the answer is missing or low confidence.
That can mean a curated knowledge base, embeddings with metadata filters, and a default response like, "I couldn't verify this. Here's the next best step."
Imagine a customer support bot for enterprise pricing.
If it only uses the LLM, it may invent policy.
If it retrieves from approved docs and falls back to a human handoff when confidence is low, you get something safer and actually usable.
So, don't start with prompts.
Start with access, retrieval, and fallback logic.
If you want practical AI system design for your team, visit www.titerenkoagency.com.
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