Successful international business expansion requires understanding that scaling depends not just on operational excellence but on selecting the right markets with sufficient customer base and cultural alignment; companies must adapt their strategies to local consumer behaviors, shopping habits, and cultural contexts rather than simply replicating what works in their home market, as demonstrated by Castlery's journey from Singapore to Australia (where they struggled for two years) to ultimately succeeding in the US market.
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[EN] 新加坡家具品牌Castlery联合创办人 从“年少轻狂”到走向世界 The success story of Castlery co-founder Declan Ee | 早人物Added:
I think I was young and delusional, that I thought I could do everything.
So I started as an investment banker, straight out of school.
I did that for about 10 odd years I was a producer and a DJ in music for about four or five years.
For Castlery, we've been doing it for the past 13 years.
2013 was when we started Castlery.
At that time, it was meeting a need where there was a big space between what was beautiful and well designed and what was affordable.
Because we didn't have a (furniture industry) background.
We didn't realise how hard it was.
So we were delusional, we just went into it.
If we knew how difficult it was, we probably wouldn't have done it.
The first three odd years were the startup phase.
You started in Singapore, you met a customer need, you grew fast.
We started in ubi, small kind of underground, 900 square feet space with four people and then moved to Delta house.
The next three years were the struggle, where we went overseas for the first time in Australia.
That was when we took what worked in Singapore and went to Australia.
We lost money two years straight, and it was a real struggle learning how to navigate.
What we didn't do was really try to understand What we didn't do was really try to understand what the Australian customers wanted.
How they lived, how they shopped.
Our assortment was not correct, we took a space that was not easy to find.
Australian customers don't normally just shop like that.
Australian customers don't normally just shop like that.
We didn't brand or communicate it properly.
We re-pivoted to focus on the largest market in the world, the US.
That's where we realized if you want to scale up, it's not how you do things, it's where you play.
I think where we really scaled up, the pandemic thing helped.
From where we were a small regional player to a couple hundred million dollar company.
So the thought really was large markets first.
Because of the scale that you can hit in terms of the volume, so we just look at the top five markets.
We would meet maybe six or seven Southeast Asian markets, which means six to seven languages, six to seven cultures.
I need to replicate my every marketing team, finance team, all will be different.
It'll be even more challenging operationally in my view, because furniture already has a high fixed cost base.
If you want to operate the way we operate, so we thought, why not we use this to tackle the bigger market, the big english speaking one.
The hypothesis is, the urban millennia or now Gen Z in New York or LA or San Jose and in Sydney and Singapore and London, they'll have the same aspiration, same kind of stress, watching the same Netflix show.
But it will be very different from the same person in Jakarta or Thailand or Malaysia.
Because I was naturally curious about different things.
A bit delusional when young and have a lot of energy, so you just jumped in and you thought you could handle everything.
I think it's really the seasons of life that you are in.
In my 20s and 30s, I was a producer and a DJ in music for about four or five years.
Music was something that was a deeply passionate project.
End of year one of my law school in London, I was studying and writing music at the same time.
I wrote the script over the summer and staged it after that.
When we launched the musical, we sold out in five, six days.
So it was a great kind of experience.
I did that for about 10 odd years.
You want to achieve something, you want to get validated, right?
I saw a managing director just break down in the office, because he put his life savings in (lehman brothers).
It was very impactful for me.
Because three years ago, you looked up to it a lot, right?
That one day you wanna be like him and then you realise that, this is not what it's pan out to be.
So that was a good 20 years of my life up to, I think the mid late 30s, where it's evolved to something more instead of external facing, more internal.
so I think the big shift is becoming a father.
I have to travel a lot and I want to be with my family.
So homeschooling became more and more real.
We questioned homeschooling, and then as we started to learn more about homeschooling, and talking to a lot of homeschooling families.
So, the 14-year-old kid will be joking about the mom, and they will banter.
I want this kind of relationship and that was the start of why we wanted to homeschool.
It’s still very overwhelming for me.
So we take it one day at a time.
I can build a company again next time, but you only get to bring up your kids once.
This is our first store in the US.
We need to send the right brand impression.
So we compromise a bit on size rather than having a bigger store, which would cost much more.
We decided to pick a location that is in the right area for our customers.
Just recently my friend's father sent a text about our New York store and said (to me)make Singapore proud.
It's a regular just Singaporean, and send such an encouraging message.
It just made us feel that opening the store is maybe something more.
That's very rewarding.
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