Fintech companies can achieve sustainable growth by focusing on existing customer base cross-selling rather than new customer acquisition, leveraging AI-driven underwriting models to improve asset quality and reduce credit costs, while investing in technology infrastructure to create operating leverage for long-term profitability.
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Onemi Technology Bets Big On AI To Drive 40%+ FY27 Growth | Ranveer Singh On Market Straetgy!Added:
Welcome back. You're still tuned in to markets at Ranch right here on ET now.
Let's put the spotlight on on EMI technology. The management is now joining us to discuss what fourth quarter look like. And we now have the chairperson and CEO of the company Mr. Reanir Singh who is now joining us. Mr. Singh, afternoon Ashisha Desai. Thanks so much for joining us today. And first up let's talk about your AUM growth which has remained very strong despite challenging unsecured lending environment in the fourth quarter. What is driving this kind of growth?
>> So thank you Ashisha first of all having me here. Uh the key reason why we have grown is basically two things. First and foremost there has been a relentless focus on customer quality which basically means going after customers who are better creditw worthy. That also means targeting them with an offering which is rather superior in the market.
This has been a very conser concerted strategy for the last uh I would say 12 to 24 months and that has yielded result in terms of what is showing as a growth but more importantly we as a company have a very large base of customer 11.76 million. So for us to drive growth a large part of the growth comes not from new customer acquisition but focusing on our existing customer base customer base which basically comes to us and we are able to service them in a far more long-term manner and far more uh value uh accretive manner. So that's the other reason which I've contributed.
>> Understood. So that's as far as the fourth quarter is concerned. But let's also talk about FYI 27 then Mr. Singh.
uh how much of the 27 growth guidance of 40% plus will be driven by existing customer cross-ell versus new customer acquisition which you're looking at.
>> There is a large part of our growth in FY27 will be driven by our existing customer base. Uh because these are the customer base where we understand the risk in a far better manner. They have had a connect with us not across one loan but across many many uh loans in the past. Within that we know who are the highquality customers. So a significant portion of our growth will be driven by the large base of customer that we already have >> and personal still contribute nearly 93% of your AUM although the lab portfolio is scaling up gradually. How do you plan to diversify your portfolio mix?
>> Yes, absolutely. First of all, we are out and out personal loan focus company.
We started lab two years back. The focus on the lab has uh made us scale it to around 7.3% of the book and it is as you rightly mentioned growing gradually but uh growing gradually on a base which itself for example in the last year we grew by 73% on the overall book. So the lab focus is a very very strong one. The purpose of starting LAP was not only to drive diversification but more importantly when we look at our customer base and the kind of uh you know potential they have in terms of other products LAP almost stands out and uh the the objective is to basically focus on our customers a much more wholesome manner as I speak 40% 40% of our lab customers are coming from our existing customer base so that's the further testament of you know the kind of loyalty and the strength that we have created with our existing customer base.
>> Let's also talk about asset quality then Mr. Singh and that has improved meaningfully and collection efficiencies too has been trending better. What is driving this kind of improvement and how sustainable are these asset quality trends?
>> First of all, I would say they are not only sustainable but we we hope to see a further reduction in the credit cost. As per our guidance, the reduction in the credit credit cost to would be to the extent of around 10 to 15% further. The reason we could achieve this is as I mentioned we have been following this strategy for the last almost 8 to 12 quarters which is with every passing day we are acquiring more highquality customers these are customers who have shown a sustainability of income over the last many many years and the only reason we are able to do that because we are dealing with a very very large base of customers as I mentioned 11.76 customer that we have currently that we currently have at any point in time 3.5 million active customer that we have almost you can call it a 30% of the base. Uh it is also a testament to all the models the underwriting models AI and ML model that we have developed which basically has helped us drive a very high degree of risk predictability which is basically helping us achieve this uh good outcome on the credit reduction credit risk reduction side >> and Mr. Singh let's also talk about operating growth operating expenditure that is OPEX which has also risen by nearly 85% on a year-on-year basis which investments are currently driving costs is it technology is it collections is it distribution or just manpower expenditure >> so first and foremost we uh are committed to driving a strong operating leverage uh part of the reason you see opex as a percentage of AUM to be very high because all said and done our AUM is till you know the number that we quoted 7,66 cr it is it is only in future for all the investment that we have done particularly around technology analytics all our systems are inhouse we run a almost a 400 member team which is focused on technology analytics in a very big way we see this cost not increasing with the scale that we are trying to as we scale up the business so uh we are very hopeful to secure a very strong margin improvement only on the back of operating leverage. Uh the reason uh you see an increase is because we have been one of the biggest investor when it comes to technology and AI infrastructure and that investment we will continue to uh pursue just to be at the forefront of all the latest and greatest when it comes to underwriting models, fraud management, uh collection, document surveillance and so on and so forth.
>> Right? So that's the outlook for FI27 when it comes to operating expenditure.
Mr. Singh, thank you so much for taking your time out and joining us here on ET now.
>> Thank you.
>> With that, it's with that, it's a wrap on this edition of the show. Thanks so much for tuning in.
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