60 Minutes of Simple English Conversations for Beginners: Real English Dialogues (A1-A2)

[00:00:00]Reporting a faulty hotel key card.

[00:00:03]Good evening. I have a problem with my key card.

[00:00:08]>> Good evening, madam. What is the problem?

[00:00:11]>> My key card does not open the door.

[00:00:15]>> I am sorry. Which room number, please?

[00:00:18]>> Room 305 on the third floor.

[00:00:22]>> Okay. Did you try two or three times?

[00:00:26]>> Yes, I tried many times. Only a red light.

[00:00:31]>> A red light means the card is not working.

[00:00:35]>> I stood there for 10 minutes.

[00:00:38]>> I am very sorry for the trouble.

[00:00:40]>> My bags are heavy. I am tired.

[00:00:44]>> I understand. I will fix it now.

[00:00:47]>> Thank you. Can you make a new card?

[00:00:50]>> Yes. May I see your ID, please?

[00:00:53]>> Here is my passport.

[00:00:55]>> Thank you. You are Mrs. Clark in room 305.

[00:01:01]>> Yes, that is correct.

[00:01:03]>> Maybe your card touched your phone.

[00:01:06]>> Oh, yes. It was next to my phone.

[00:01:10]>> Phones can damage key cards.

[00:01:12]>> I did not know that.

[00:01:15]>> Please keep the card away from your phone.

[00:01:18]>> Okay. I will remember that.

[00:01:21]>> Here is your new key card.

[00:01:23]>> Thank you. Can I have two cards, please?

[00:01:26]>> Sure. Two cards for you.

[00:01:29]>> My husband needs one card.

[00:01:32]>> No problem. Both cards work now.

[00:01:35]>> Can you check them, please?

[00:01:37]>> I tested both. Green light. Both are good.

[00:01:42]>> Wonderful. Thank you so much.

[00:01:45]>> Do you need help with your bags?

[00:01:47]>> Yes, please. That is very kind.

[00:01:50]>> I will send a porter now.

[00:01:53]>> Thank you. What is the Wi-Fi password?

[00:01:56]>> It is hotel 2026, all small letters.

[00:02:02]>> Great. Is breakfast included?

[00:02:06]>> Yes, from 7:00 to 10:00 in the morning.

[00:02:09]>> Perfect. Where is the restaurant?

[00:02:12]>> On the ground floor next to the lobby.

[00:02:15]>> Thank you. One more question.

[00:02:18]>> Of course, please ask.

[00:02:21]>> What time is check-out?

[00:02:23]>> Check-out is at 11:00 a.m.

[00:02:26]>> Okay. Can I get a late check-out?

[00:02:29]>> Yes, until 1:00 p.m. with no extra cost.

[00:02:33]>> Wonderful. Thank you for your help.

[00:02:36]>> You are welcome, madam.

[00:02:38]>> Have a good night.

[00:02:40]>> Good night. Enjoy your stay.

[00:02:42]>> Thank you. Goodbye.

[00:02:44]>> Goodbye, madam.

[00:02:46]>> Handling a no-show airport pick-up.

[00:02:50]>> Hello. I booked an airport pick-up, but no car came.

[00:02:55]>> Good afternoon, sir. I am sorry. Let me help.

[00:03:00]>> I have been waiting for 1 hour now.

[00:03:03]>> 1 hour? I am very sorry.

[00:03:07]>> My booking number is 7842.

[00:03:12]>> Thank you. Let me check the system.

[00:03:15]>> My flight landed at 2:00 p.m.

[00:03:19]>> I see your booking here, sir.

[00:03:22]>> So, where is my driver?

[00:03:25]>> The driver went to the wrong terminal.

[00:03:28]>> Oh, no. I am at terminal 2.

[00:03:32]>> Yes, the driver is at terminal 1.

[00:03:36]>> That is a mistake on your side.

[00:03:39]>> You are right. I am so sorry.

[00:03:42]>> I have an important meeting soon.

[00:03:45]>> I understand. I will call the driver now.

[00:03:49]>> Please tell him to hurry.

[00:03:52]>> He will come in 10 minutes.

[00:03:55]>> 10 minutes? Okay, I will wait.

[00:03:59]>> Please stand at gate B, sir.

[00:04:02]>> Gate B, okay, I see it.

[00:04:06]>> The car is white and the number plate ends in 55.

[00:04:12]>> White car, plate 55, got it.

[00:04:16]>> The driver's name is Sam.

[00:04:19]>> Good. What is his phone number?

[00:04:22]>> His number is 555-201-334.

[00:04:30]>> Thank you, I will save it.

[00:04:32]>> Again, I am very sorry for this.

[00:04:36]>> It is okay, mistakes happen.

[00:04:39]>> For the trouble, we will give you a discount.

[00:04:42]>> Oh, that is kind. How much?

[00:04:45]>> 20% off this ride.

[00:04:48]>> Thank you, that is fair.

[00:04:51]>> The trip is now $32 only.

[00:04:55]>> Good. Can I pay by card?

[00:04:58]>> Yes, you can pay the driver by card or cash.

[00:05:02]>> I will pay by card.

[00:05:05]>> No problem, sir.

[00:05:07]>> How long to the city center?

[00:05:09]>> About 30 minutes with no heavy traffic.

[00:05:13]>> Good, I can reach my meeting.

[00:05:16]>> I hope so. Sam drives safely.

[00:05:20]>> Wonderful, I feel better now.

[00:05:23]>> Thank you for your patience, sir.

[00:05:25]>> Thank you for fixing this.

[00:05:28]>> Oh, the driver is calling now.

[00:05:31]>> I see a white car, plate 55.

[00:05:35]>> Perfect, that is your driver.

[00:05:38]>> Great, thank you so much.

[00:05:41]>> You are welcome. Safe trip, sir.

[00:05:44]>> Goodbye, have a nice day.

[00:05:47]>> Goodbye, sir.

[00:05:49]Reporting a price discrepancy.

[00:05:52]Excuse me, I think the price is wrong.

[00:05:56]>> Good morning, madam. Which item, please?

[00:05:59]>> This box of tea. The shelf says $3.

[00:06:04]>> But the register shows a different price?

[00:06:07]>> Yes, here it shows $5.

[00:06:11]>> I am sorry, let me check it.

[00:06:14]>> The shelf label is very clear.

[00:06:17]>> Can you show me the shelf, please?

[00:06:19]>> Yes, come with me. It is in aisle four.

[00:06:24]>> Thank you. Let me see the label.

[00:06:26]>> Look, it says $3 here.

[00:06:30]>> You are right, the label says $3.

[00:06:33]>> So, why is it $5 at the register?

[00:06:38]>> Maybe the price changed, but the label is old.

[00:06:41]>> That is not my mistake.

[00:06:44]>> No, it is our mistake. I am sorry.

[00:06:48]>> So, what price do I pay?

[00:06:51]>> You pay the shelf price, $3.

[00:06:55]>> Thank you. That is fair.

[00:06:58]>> We always honor the shelf price.

[00:07:01]>> Good policy. I am happy.

[00:07:03]>> I will fix the label now.

[00:07:06]>> Yes, please, for other customers, too.

[00:07:10]>> Thank you for telling us, madam.

[00:07:12]>> You are welcome. I like this shop.

[00:07:16]>> Let me walk you to the register.

[00:07:18]>> Thank you. I have more items, too.

[00:07:22]>> No problem. I will help you.

[00:07:24]>> Here is the tea and some bread.

[00:07:28]>> Okay, the tea is $3 and the bread is $2.

[00:07:33]>> So, the total is $5?

[00:07:37]>> Yes, $5 only.

[00:07:40]>> Cash or card? Which is better?

[00:07:43]>> Both are fine, madam.

[00:07:45]>> I will pay by card.

[00:07:47]>> Please tap your card here.

[00:07:50]>> Done. Can I get a receipt?

[00:07:53]>> Yes, here's your receipt.

[00:07:55]>> Thank you. Please check the label soon.

[00:07:59]>> I will fix it right now.

[00:08:01]>> Wonderful. Very good service.

[00:08:04]>> Thank you for your patience, madam.

[00:08:07]>> No problem. Everyone makes mistakes.

[00:08:11]>> You are very kind.

[00:08:13]>> Have a nice day.

[00:08:15]>> You too, madam.

[00:08:16]>> Goodbye.

[00:08:18]>> Goodbye. Come again soon.

[00:08:20]>> I will. Thank you.

[00:08:22]>> Take care.

[00:08:24]>> Finding a matching clothing item.

[00:08:27]>> Excuse me, can you help me, please?

[00:08:30]>> Of course, sir. What do you need?

[00:08:33]>> I bought this blue shirt here.

[00:08:36]>> Yes, it is a nice shirt.

[00:08:39]>> I want matching trousers.

[00:08:41]>> Okay. What color do you like?

[00:08:44]>> Maybe gray or black.

[00:08:46]>> Gray looks very good with blue.

[00:08:49]>> I think so, too.

[00:08:51]>> What is your size, sir?

[00:08:53]>> My waist is 34.

[00:08:55]>> Okay. Let me show you some trousers.

[00:08:59]>> Thank you. Something simple, please.

[00:09:02]>> Here are gray trousers, size 34.

[00:09:06]>> Nice. Can I try them on?

[00:09:09]>> Yes. The fitting room is over there.

[00:09:12]>> Thank you. I will try them now.

[00:09:15]>> Take your time, sir.

[00:09:17]>> They fit well. I like them.

[00:09:19]>> They look great with your shirt.

[00:09:22]>> Yes, a perfect match.

[00:09:24]>> Do you need a belt, too?

[00:09:26]>> Good idea. A black belt, please.

[00:09:29]>> Here is a black leather belt.

[00:09:32]>> Nice. How much is the belt?

[00:09:35]>> The belt is $15.

[00:09:38]>> And the trousers?

[00:09:39]>> The trousers are $40.

[00:09:42]>> Okay.

[00:09:44]Any shoes to match?

[00:09:46]>> Black shoes go well with this.

[00:09:48]>> Maybe next time, not today.

[00:09:51]>> No problem, sir.

[00:09:53]>> So, trousers and belt only.

[00:09:56]>> That is $55 in total.

[00:09:59]>> Is there any discount?

[00:10:02]>> Yes, 10% off today.

[00:10:05]>> Wonderful. So, how much is it now?

[00:10:08]>> The new total is $49.50.

[00:10:13]>> Great. I will take both.

[00:10:15]>> Do you want a shopping bag?

[00:10:17]>> Yes, please. One bag.

[00:10:20]>> Here you go. Cash or card?

[00:10:23]>> Card, please.

[00:10:24]>> Please tap your card here.

[00:10:27]>> Done.

[00:10:28]Can I return them later?

[00:10:30]>> Yes, within 30 days with the receipt.

[00:10:34]>> Good to know. Thank you.

[00:10:36]>> You're welcome, sir.

[00:10:37]>> You were very helpful.

[00:10:39]>> Thank you. Come again soon.

[00:10:42]>> I will.

[00:10:43]Goodbye.

[00:10:44]>> Goodbye, sir. Have a nice day.

[00:10:47]Troubleshooting a delivery locker code.

[00:10:50]>> Hello, I need help with the delivery locker.

[00:10:55]>> Good afternoon, madam. What is the problem?

[00:10:58]>> My code does not open the locker.

[00:11:02]>> Okay, do you have your code with you?

[00:11:05]>> Yes, it is 4 7 2 9.

[00:11:11]>> Did you type it slowly?

[00:11:13]>> Yes, two times. Nothing happened.

[00:11:17]>> Which locker number, please?

[00:11:19]>> Locker number 18.

[00:11:22]>> Let me check locker 18.

[00:11:25]>> Thank you. My package is inside.

[00:11:29]>> When did you get the code?

[00:11:31]>> This morning, by text message.

[00:11:34]>> May I see the message, please?

[00:11:37]>> Yes, here is my phone.

[00:11:40]>> Oh, I see the problem now.

[00:11:42]>> What is wrong?

[00:11:44]>> Your code has five numbers, not four.

[00:11:48]>> Five numbers? Let me look again.

[00:11:52]>> Yes, it is 47291.

[00:11:57]>> Oh, I forgot the last number.

[00:12:00]>> No problem. It happens often.

[00:12:03]>> Let me try again now.

[00:12:06]>> Type it slowly, please.

[00:12:08]>> 47291 >> Good. Press the green button.

[00:12:16]>> The locker is open now.

[00:12:19]>> Wonderful. Is your package there?

[00:12:22]>> Yes, a small brown box.

[00:12:26]>> Please check the name on it.

[00:12:29]>> Yes, my name, Emma Scott.

[00:12:32]>> Perfect. That is your package.

[00:12:35]>> Thank you so much.

[00:12:38]>> Please close the locker after taking it.

[00:12:41]>> Done. It is closed now.

[00:12:44]>> Great. Do you need a bag?

[00:12:46]>> No, thank you. The box is small.

[00:12:50]>> Okay, madam.

[00:12:52]>> How long can a package stay here?

[00:12:55]>> Three days, then it goes back.

[00:12:58]>> Good to know for next time.

[00:13:01]>> Always check the full code.

[00:13:03]>> Yes, I will read carefully.

[00:13:06]>> Any other help, madam?

[00:13:08]>> No, that is all. Thank you.

[00:13:11]>> You are welcome.

[00:13:13]>> You saved my time today.

[00:13:15]>> Happy to help.

[00:13:17]>> Have a nice day.

[00:13:19]>> You too. Goodbye, madam.

[00:13:21]>> Goodbye.

[00:13:23]>> Asking for credit card fee waiver.

[00:13:26]>> Good morning. I have a question about my card.

[00:13:31]>> Good morning, sir. How can I help?

[00:13:34]>> There is a fee on my card.

[00:13:37]>> Yes, that is the yearly fee.

[00:13:40]>> How much is the fee?

[00:13:42]>> It is $100 per year.

[00:13:45]>> That is a lot for me.

[00:13:48]>> I understand, sir.

[00:13:50]>> Can you remove this fee?

[00:13:52]>> Let me check your account first.

[00:13:55]>> Thank you. My name is John Reed.

[00:13:59]>> Card ending in 3390, correct?

[00:14:04]>> Yes, that is right.

[00:14:05]>> You have been a customer for 5 years.

[00:14:09]>> Yes, a long time.

[00:14:11]>> You always pay on time. Very good.

[00:14:15]>> Thank you. I am careful.

[00:14:18]>> Good customers can sometimes get help.

[00:14:21]>> So, can you remove the fee?

[00:14:24]>> I can ask for a waiver this year.

[00:14:27]>> That would be wonderful.

[00:14:29]>> One moment. Let me try.

[00:14:32]>> Sure, take your time.

[00:14:34]>> Good news, sir. The fee is waived.

[00:14:37]>> Really? Thank you so much.

[00:14:40]>> You pay $0 this year.

[00:14:43]>> That is a big help.

[00:14:45]>> But only for this year, sir.

[00:14:48]>> I understand. And next year?

[00:14:51]>> Next year, the fee may come back.

[00:14:55]>> Okay. Can I ask again next year?

[00:14:58]>> Yes, you can call us again.

[00:15:01]>> Good. I will do that.

[00:15:03]>> You can also use more reward points.

[00:15:07]>> How does that help?

[00:15:09]>> More card use gives you a better chance for a waiver.

[00:15:14]>> Oh, I see. Good tip.

[00:15:16]>> Also, check for free card offers.

[00:15:20]>> A card with no yearly fee?

[00:15:23]>> Yes, we have some options.

[00:15:25]>> Please send me the details.

[00:15:28]>> I will email you today.

[00:15:30]>> Thank you, very helpful.

[00:15:33]>> You're welcome, sir.

[00:15:34]>> Is the waiver done now?

[00:15:37]>> Yes, done. Check your app later.

[00:15:40]>> I will. Thank you again.

[00:15:43]>> My pleasure, sir.

[00:15:45]>> Have a nice day.

[00:15:46]>> You too. Goodbye, sir.

[00:15:49]>> Goodbye.

[00:15:50]>> Declining a job offer politely.

[00:15:54]>> Hello, thank you for calling me.

[00:15:57]>> Hello, did you get our job offer?

[00:16:00]>> Yes, I got the email. Thank you.

[00:16:03]>> Great, what is your answer?

[00:16:06]>> First, thank you very much.

[00:16:08]>> You're welcome, we like you a lot.

[00:16:11]>> That means so much to me.

[00:16:14]>> So, will you join our team?

[00:16:16]>> I am sorry, but my answer is no.

[00:16:20]>> Oh, I see. May I ask why?

[00:16:23]>> I took another job offer.

[00:16:26]>> I understand, that is okay.

[00:16:29]>> The other job is near my home.

[00:16:31]>> That is important for daily travel.

[00:16:35]>> Yes, it is only 10 minutes away.

[00:16:38]>> A short trip is very nice.

[00:16:41]>> Your office is far from me.

[00:16:44]>> I understand your choice.

[00:16:46]>> I really liked your company.

[00:16:48]>> Thank you for your kind words.

[00:16:51]>> The interview was very good.

[00:16:54]>> We enjoyed meeting you, too.

[00:16:56]>> I hope you understand.

[00:16:58]>> Of course, family and time matter.

[00:17:02]>> Thank you for being so kind.

[00:17:05]>> Maybe we can work together later.

[00:17:07]>> Yes, I would like that.

[00:17:10]>> Can I keep your CV on file?

[00:17:12]>> Yes, please. That is fine.

[00:17:14]>> Good, we may call you in the future.

[00:17:18]>> I would be happy to hear from you.

[00:17:20]>> You are a strong candidate.

[00:17:23]>> Thank you. That is very kind.

[00:17:25]>> Do you know anyone for this job?

[00:17:28]>> Yes, my friend is looking now.

[00:17:31]>> Wonderful. Please share our email with her.

[00:17:34]>> I will send it to her today.

[00:17:36]>> Thank you very much.

[00:17:38]>> You are welcome. I am happy to help.

[00:17:41]>> I wish you all the best.

[00:17:44]>> Thank you. Same to you.

[00:17:46]>> Good luck in your new job.

[00:17:48]>> Thank you so much.

[00:17:50]>> Keep in touch, please.

[00:17:52]>> I will. Thank you again.

[00:17:55]>> Have a great day.

[00:17:56]>> You too. Goodbye.

[00:17:58]>> Goodbye and take care.

[00:18:01]>> Apologizing for damaging a borrowed item.

[00:18:05]>> Hi, Lisa. Can we talk for a minute?

[00:18:08]>> Hi, Tom. Sure. Is everything okay?

[00:18:12]>> Not really. I have to tell you something.

[00:18:15]>> Oh, what happened?

[00:18:17]>> I lent you your camera last week.

[00:18:20]>> Yes, my new camera. How was it?

[00:18:24]>> I am so sorry. I dropped it.

[00:18:28]>> Oh, no. Is it broken?

[00:18:30]>> Yes, the screen is cracked.

[00:18:33]>> Oh, that is bad news.

[00:18:35]>> I feel very sorry, Lisa.

[00:18:38]>> How did it happen?

[00:18:40]>> It slipped from my hand.

[00:18:42]>> These things happen sometimes.

[00:18:45]>> But, it was your new camera.

[00:18:47]>> Yes, I am a little sad.

[00:18:50]>> I understand. I will fix it.

[00:18:53]>> Can it be repaired?

[00:18:55]>> Yes, I went to the shop.

[00:18:58]>> What did they say?

[00:18:59]>> A new screen costs $60.

[00:19:03]>> Okay, that is not too much.

[00:19:06]>> I will pay all of it.

[00:19:07]>> Are you sure, Tom?

[00:19:09]>> Yes, it is my mistake.

[00:19:12]>> Thank you. That is very fair.

[00:19:15]>> I already paid the shop.

[00:19:17]>> Oh, you did it so fast.

[00:19:19]>> I wanted to fix my mistake.

[00:19:22]>> That is very kind of you. When can I get it back?

[00:19:26]>> The shop said in 3 days. I will bring it to your home.

[00:19:31]>> Thank you so much.

[00:19:33]>> Again, I'm really sorry.

[00:19:36]>> It's okay. You were honest.

[00:19:38]>> I did not want to hide it.

[00:19:40]>> I like that you told me.

[00:19:42]>> A good friend is honest.

[00:19:45]>> Yes, and you are a good friend.

[00:19:48]>> Thank you for understanding.

[00:19:50]>> Let us forget about it now.

[00:19:52]>> Can I take you for coffee?

[00:19:54]>> That would be nice.

[00:19:56]>> My treat, of course.

[00:19:58]>> Thank you, Tom.

[00:19:59]>> Friday afternoon?

[00:20:01]>> Friday is perfect.

[00:20:03]>> Great. See you then.

[00:20:05]>> See you, Tom. Take care.

[00:20:07]>> Goodbye, Lisa.

[00:20:08]>> Goodbye.

[00:20:10]>> Requesting a menu with calorie info.

[00:20:13]>> Good evening. Table for one, please.

[00:20:16]>> Good evening, madam. This way, please.

[00:20:20]>> Thank you. Here is fine.

[00:20:22]>> Here is our menu.

[00:20:24]>> Thank you. I have a question.

[00:20:27]>> Of course. Please ask.

[00:20:29]>> Do you show the calories?

[00:20:31]>> Yes, we have a special menu for that.

[00:20:34]>> Oh, wonderful. May I see it?

[00:20:37]>> Here it is. Calories are on the right.

[00:20:41]>> Great. This is very helpful.

[00:20:43]>> Many people ask for this now.

[00:20:46]>> I like to eat healthy.

[00:20:48]>> That is a good habit.

[00:20:50]>> What is a light meal here?

[00:20:52]>> The grilled fish is light.

[00:20:55]>> How many calories is that?

[00:20:58]>> About 300 calories with salad.

[00:21:01]>> That sounds perfect.

[00:21:03]>> It has fish, salad, and lemon.

[00:21:06]>> Any oil or butter?

[00:21:08]>> Only a little olive oil.

[00:21:11]>> Good. I will take that.

[00:21:13]>> A great choice, madam.

[00:21:15]>> What about soup first?

[00:21:18]>> The vegetable soup is 120 calories.

[00:21:21]>> Nice and light. One bowl, please.

[00:21:24]>> Sure. And to drink?

[00:21:27]>> Water is fine for me.

[00:21:29]>> Still or sparkling water?

[00:21:31]>> Still water, please.

[00:21:33]>> Would you like to see any dessert?

[00:21:36]>> What is the lightest one?

[00:21:38]>> Fruit salad, only 90 calories.

[00:21:41]>> Perfect. I will have that, too.

[00:21:44]>> Good. All light and fresh.

[00:21:47]>> This menu makes it easy.

[00:21:49]>> Yes, you can plan your meal.

[00:21:52]>> Do you have sugar-free drinks?

[00:21:55]>> Yes, we have green tea with no sugar.

[00:21:59]>> Green tea, please, after the meal.

[00:22:01]>> Of course, madam.

[00:22:03]>> How long will the food take?

[00:22:05]>> About 15 minutes.

[00:22:08]>> No problem. I can wait.

[00:22:10]>> I will bring your soup first.

[00:22:12]>> Thank you very much.

[00:22:14]>> Enjoy your meal, madam.

[00:22:16]>> I am sure I will.

[00:22:18]>> Call me if you need anything.

[00:22:21]>> I will. Thank you.

[00:22:23]>> You are welcome.

[00:22:25]>> Asking for a medical fitness certificate.

[00:22:28]>> Good morning, doctor. Thank you for seeing me today.

[00:22:32]>> Good morning. Please sit down. How can I help you?

[00:22:36]>> I need a medical fitness certificate, please.

[00:22:40]>> Okay.

[00:22:41]Can you tell me why you need it?

[00:22:44]>> Yes, it is for my new job.

[00:22:47]>> I see.

[00:22:48]Many companies ask for this now.

[00:22:51]>> Yes, my new office wants it before I start.

[00:22:55]>> When do you start your new job?

[00:22:58]>> I start next Monday morning.

[00:23:00]>> Congratulations. That is very good news.

[00:23:04]>> Thank you very much, doctor.

[00:23:06]>> First, I will ask some health questions.

[00:23:10]>> Sure, please ask me anything.

[00:23:13]>> Do you have any illness now?

[00:23:16]>> No, I feel healthy these days.

[00:23:19]>> Do you take any medicine daily?

[00:23:22]>> No, I do not take any medicine.

[00:23:25]>> Good.

[00:23:27]Any surgery in the past?

[00:23:29]>> No, never. I am fine.

[00:23:32]>> Do you smoke or drink alcohol?

[00:23:35]>> No, I do not smoke or drink.

[00:23:39]>> Very good.

[00:23:40]Now, let me check your body.

[00:23:42]>> Okay, what will you check first?

[00:23:45]>> Your height and weight, please.

[00:23:48]>> Sure, should I stand here?

[00:23:51]>> Yes, stand straight on the machine.

[00:23:55]>> Done. How tall am I?

[00:23:57]>> You are 175 cm tall.

[00:24:02]>> And what is my weight?

[00:24:04]>> You are 70 kg. That is healthy.

[00:24:08]>> Good to hear that.

[00:24:09]>> Now, I will check your blood pressure.

[00:24:12]>> Okay, please tell me if it is normal.

[00:24:15]>> Your blood pressure is 120 over 80.

[00:24:20]Perfect.

[00:24:21]>> Wonderful. What is next, doctor?

[00:24:24]>> Now your eyes. Read the wall chart.

[00:24:28]>> A B C D E >> Very good. Now the smaller line below.

[00:24:37]>> F G H I J >> Excellent. Your eyes are very good.

[00:24:45]>> And my hearing, doctor?

[00:24:47]>> I will test both ears now.

[00:24:50]Can you hear this soft sound?

[00:24:53]>> Yes, I can hear it clearly.

[00:24:56]>> Great, your hearing is also fine.

[00:24:59]>> So, am I fully fit and healthy?

[00:25:02]>> Yes, you are fit for work.

[00:25:05]>> That is such a relief.

[00:25:07]>> I will write your certificate now.

[00:25:10]>> Thank you. How long does it take?

[00:25:13]>> Only 5 minutes. Please wait.

[00:25:15]>> Sure, I am not in a hurry.

[00:25:18]>> Here is your fitness certificate.

[00:25:21]>> Thank you. Is your signature on it?

[00:25:24]>> Yes, my signature and the clinic stamp are on it.

[00:25:29]>> My office needs the stamp and date.

[00:25:32]>> Both are there. Please check.

[00:25:35]>> Yes, everything is correct. How much is the fee?

[00:25:39]>> The certificate is $20.

[00:25:42]>> Can I pay by card at the desk?

[00:25:45]>> Yes, the front desk takes cards.

[00:25:48]>> Thank you so much, Doctor.

[00:25:50]>> You're welcome.

[00:25:52]Good luck at your new job.

[00:25:54]>> Thank you. Have a nice day.

[00:25:56]>> You, too. Goodbye and stay healthy.

[00:26:00]>> Goodbye, Doctor.

[00:26:02]>> Hiring a family photographer.

[00:26:05]Good morning. I want to book a family photo shoot.

[00:26:10]>> Good morning, madam. That is wonderful.

[00:26:12]Please sit.

[00:26:13]>> Thank you. It is for my family of four.

[00:26:17]>> Lovely. Is it for a special day?

[00:26:20]>> Yes, my parents' wedding anniversary.

[00:26:23]>> How nice. Congratulations to them.

[00:26:26]>> Thank you. We want nice photos together.

[00:26:29]>> Of course. When do you want the shoot?

[00:26:32]>> Maybe next Saturday, if you are free.

[00:26:34]>> Let me check. Yes, Saturday is free.

[00:26:38]>> Great. Is morning or evening better?

[00:26:42]>> Evening light is soft and beautiful.

[00:26:45]>> Then evening is perfect for us.

[00:26:48]>> Good choice. Where do you want the photos?

[00:26:51]>> I am not sure. What do you suggest?

[00:26:54]>> We can use the park or our studio.

[00:26:57]>> What is nicer for a family?

[00:26:59]>> The park has green trees and open sky.

[00:27:03]>> That sounds beautiful. Let us use the park.

[00:27:06]>> Perfect. How many people again?

[00:27:09]>> Four. Me, my husband, and two children.

[00:27:12]>> Lovely. How old are the children?

[00:27:15]>> My son is six and my daughter is nine.

[00:27:19]>> Wonderful. Children look sweet in photos.

[00:27:22]>> Yes, they are very excited.

[00:27:25]>> How long do you want the shoot?

[00:27:27]>> Maybe about 1 hour.

[00:27:29]>> 1 hour is good for many photos.

[00:27:32]>> How much does 1 hour cost?

[00:27:35]>> 1 hour is $150, madam.

[00:27:39]>> What do I get for that price?

[00:27:41]>> 30 edited photos, all digital.

[00:27:44]>> Can I get some printed photos, too?

[00:27:47]>> Yes, 10 prints for $30 more.

[00:27:51]>> Okay, I will take the prints.

[00:27:54]>> Good. So, the total is $180.

[00:27:58]>> That is fine for me.

[00:27:59]>> Do you also want a photo album?

[00:28:02]>> Maybe next time. Not today.

[00:28:05]>> No problem, madam.

[00:28:06]>> When will the photos be ready?

[00:28:08]>> 1 week after the shoot.

[00:28:11]>> How will you send them?

[00:28:12]>> By email and also on a USB drive.

[00:28:16]>> Wonderful. What should we wear?

[00:28:18]>> Wear soft matching colors.

[00:28:21]>> Maybe white and light blue?

[00:28:24]>> Perfect. That will look beautiful.

[00:28:26]>> Should we bring anything else?

[00:28:29]>> Just bring your smiles and be happy.

[00:28:31]>> That is easy.

[00:28:33]Do I pay now?

[00:28:34]>> Please pay $50 today to book the date.

[00:28:38]>> Okay. Can I pay by card?

[00:28:41]>> Yes, card is fine.

[00:28:42]>> Done. And the rest after the shoot?

[00:28:46]>> Yes, pay the rest on Saturday.

[00:28:49]>> Perfect. What time should we come?

[00:28:52]>> Please come to the park gate at 5:00 p.m.

[00:28:55]>> Great. We will be there on time.

[00:28:58]>> Wonderful. I will bring all my cameras.

[00:29:01]>> Thank you so much for your help.

[00:29:03]>> You are welcome, madam.

[00:29:05]>> See you Saturday. Have a nice day.

[00:29:07]>> You too. Goodbye, madam.

[00:29:10]>> Goodbye.

[00:29:11]Recovering a hacked account.

[00:29:14]Hello, is this account support?

[00:29:17]>> Yes, ma'am. How can I help?

[00:29:20]>> My account has been hacked.

[00:29:23]>> Oh, no. Which platform?

[00:29:25]>> My social media account.

[00:29:27]>> I am sorry to hear that.

[00:29:30]>> Yes, it happened this morning.

[00:29:32]>> How did you notice the problem?

[00:29:35]>> There were strange posts on my profile.

[00:29:38]>> Were any messages sent from your account?

[00:29:41]>> Yes, to many of my friends.

[00:29:45]>> What kind of messages?

[00:29:47]>> Suspicious links, mostly.

[00:29:50]>> Please warn your friends first.

[00:29:52]>> Yes, I did that already.

[00:29:55]>> Great. Very smart action.

[00:29:57]>> Thank you. What is next?

[00:30:00]>> Can you still log in?

[00:30:02]>> No, the password is changed.

[00:30:05]>> Okay, let us reset it.

[00:30:07]>> Sure. What do I do?

[00:30:10]>> Click forgot password on the login page.

[00:30:13]>> Okay, I am doing that now.

[00:30:16]>> Did you receive any recovery email?

[00:30:19]>> Let me check my inbox.

[00:30:21]>> Also, check the spam folder.

[00:30:24]>> Good idea. One moment.

[00:30:27]>> Sure, take your time.

[00:30:29]>> Yes, an email is here.

[00:30:31]>> Perfect. Click the reset link.

[00:30:34]>> The link is opening now.

[00:30:37]>> Create a strong new password.

[00:30:40]>> Any specific rules?

[00:30:42]>> Yes, eight characters minimum.

[00:30:45]>> What else should I include?

[00:30:47]>> Numbers and special characters.

[00:30:50]>> Okay, I am creating one now.

[00:30:53]>> Please avoid your name or birthday.

[00:30:56]>> Good tip. New password set.

[00:31:00]>> Great. Try logging in now.

[00:31:02]>> Login successful.

[00:31:05]>> Wonderful. Let us secure everything.

[00:31:08]>> Sure. What is the next step?

[00:31:11]>> Enable two-factor authentication.

[00:31:14]>> How does that work?

[00:31:16]>> A code is sent to your phone.

[00:31:18]>> Every login attempt?

[00:31:20]>> Yes, it's an extra security layer.

[00:31:24]>> Great. I am setting it up now.

[00:31:27]>> Also, check active sessions.

[00:31:30]>> What am I looking for?

[00:31:32]>> Any unknown device or location.

[00:31:35]>> Yes, there is one strange session.

[00:31:39]>> Where is it from?

[00:31:40]>> A different city and country.

[00:31:43]>> Log it out immediately.

[00:31:46]>> Done. I removed the session.

[00:31:49]>> Perfect. Now, check your recovery email.

[00:31:52]>> Why check it now?

[00:31:54]>> In case the hacker changed it.

[00:31:57]>> Good point. I am checking it.

[00:32:00]>> Also, check the recovery phone number.

[00:32:03]>> Sure. Both are correct now.

[00:32:06]>> Great. Delete the suspicious posts, too.

[00:32:10]>> Yes, I am deleting them now. Are there any linked apps to check?

[00:32:16]>> Yes, check third-party apps.

[00:32:19]>> What should I do with them?

[00:32:21]>> Remove any unfamiliar ones.

[00:32:24]>> Okay, I am cleaning that up.

[00:32:27]>> Perfect. Very thorough process.

[00:32:30]>> Yes, better safe than sorry. How did the hacker get in?

[00:32:36]>> Maybe through a phishing email.

[00:32:38]>> Could it be because I clicked a strange link?

[00:32:42]>> Perhaps. Try to remember.

[00:32:45]>> Oh, yes. I clicked one last week, actually.

[00:32:49]>> That is likely the source.

[00:32:51]>> I feel silly about it.

[00:32:53]>> Do not worry. It happens to many people.

[00:32:56]>> Thank you for the help.

[00:32:58]>> My pleasure, ma'am.

[00:33:00]>> Any final security tips?

[00:33:03]>> Never share your passwords.

[00:33:05]>> Not even with close friends?

[00:33:08]>> Correct. Keep them private.

[00:33:10]>> And should I use a different password for each account?

[00:33:15]>> Yes, that is much safer.

[00:33:17]>> Great advice. Thank you.

[00:33:20]>> My pleasure. Stay safe online.

[00:33:23]>> Thank you so much.

[00:33:24]>> Goodbye. Have a nice day.

[00:33:27]>> Goodbye.

[00:33:29]Opening a joint bank account.

[00:33:32]>> Good morning. I want to open an account.

[00:33:36]>> Good morning, sir. What type?

[00:33:39]>> A joint account, please.

[00:33:41]>> Sure. With which family member?

[00:33:45]>> With my wife, Anna Wilson.

[00:33:48]>> Perfect. Is she here today?

[00:33:51]>> Yes, she's right here.

[00:33:54]>> Great. Both of you need to sign.

[00:33:57]>> Sure, no problem.

[00:33:59]>> May I see your IDs?

[00:34:02]>> Here is my driving license.

[00:34:05]>> And her ID, please?

[00:34:08]>> Here is her passport.

[00:34:10]>> Perfect. Both are valid.

[00:34:13]>> Great. What documents do we need?

[00:34:17]>> Just IDs and address proof.

[00:34:20]>> I have my utility bill.

[00:34:23]>> Do you have any joint address proof?

[00:34:27]>> Yes, we live together.

[00:34:29]>> A marriage certificate helps, too.

[00:34:32]>> I have it in my bag.

[00:34:35]>> Perfect. All documents are ready.

[00:34:38]>> Great. What account options do you have?

[00:34:42]>> Savings or checking account.

[00:34:45]>> Which one do you recommend?

[00:34:48]>> It depends on your usage.

[00:34:50]>> Mostly for shared expenses.

[00:34:54]>> Then a checking account works best.

[00:34:57]>> Any monthly fees?

[00:35:00]>> $10 per month.

[00:35:02]>> Any way to waive it?

[00:35:04]>> Yes. Keep a $2,000 minimum balance.

[00:35:09]>> That should be manageable.

[00:35:11]Is any interest earned?

[00:35:14]>> Very small, about 0.5%.

[00:35:19]>> Very low indeed.

[00:35:21]>> Yes, checking accounts are usually like that.

[00:35:25]>> What about savings account interest?

[00:35:28]>> It is higher, about 2% yearly.

[00:35:33]>> Should we get both accounts?

[00:35:35]>> Yes, that is a good idea.

[00:35:38]>> Any extra fee for two accounts?

[00:35:42]>> No, both are under one profile.

[00:35:46]>> Great, very convenient.

[00:35:48]>> Yes, easy to manage together.

[00:35:52]How much would you like to deposit today?

[00:35:55]>> Is there any minimum opening amount?

[00:35:59]>> $100 minimum.

[00:36:01]>> We will deposit $500.

[00:36:05]>> 250 in each account?

[00:36:08]>> Yes, exactly that.

[00:36:11]>> Perfect. How would you like to fund it?

[00:36:14]>> Cash today if possible.

[00:36:17]>> Sure, no problem.

[00:36:19]>> Any debit cards for both of us?

[00:36:23]>> Yes, both of you get separate cards.

[00:36:27]>> Any fee for the cards?

[00:36:29]>> Free for the first year.

[00:36:32]>> After that?

[00:36:33]>> $20 per year.

[00:36:36]>> Fair enough.

[00:36:37]Any online banking?

[00:36:40]>> Yes, free for all accounts.

[00:36:43]>> Can both of us access it?

[00:36:46]>> Yes, each with your own login.

[00:36:49]>> Great. Very safe process.

[00:36:53]Is there any joint alerts option?

[00:36:56]>> Yes, both of you can get transaction alerts.

[00:37:00]>> Perfect. That helps track spending.

[00:37:04]Is any checkbook included?

[00:37:07]>> Yes, one free checkbook per year.

[00:37:11]>> How many checks are in the book?

[00:37:14]>> 25 checks per book.

[00:37:17]>> How much do extra books cost?

[00:37:20]>> $15 per book.

[00:37:23]>> Fair enough.

[00:37:24]Any overdraft protection?

[00:37:27]>> Yes, it's an optional service.

[00:37:30]>> Any fee for using it?

[00:37:33]>> $35 per overdraft.

[00:37:36]>> Oh, that is quite high.

[00:37:39]>> Yes, we recommend avoiding it.

[00:37:43]>> We will decline overdraft protection.

[00:37:46]>> Sure, no problem.

[00:37:49]>> Anything else to set up?

[00:37:51]>> Bill pay and mobile deposits.

[00:37:55]>> Are they all free?

[00:37:57]>> Yes, all completely free.

[00:38:00]>> Perfect. Please activate everything.

[00:38:04]>> Sure.

[00:38:05]The papers are ready to sign.

[00:38:07]>> Where do we both sign?

[00:38:10]>> At the bottom on each page.

[00:38:13]>> Done.

[00:38:14]Anything more needed?

[00:38:16]>> Just wait for the cards.

[00:38:19]>> How long until they arrive?

[00:38:22]>> 7 to 10 working days.

[00:38:25]>> Great. Thank you so much.

[00:38:28]>> My pleasure. Congratulations on the account.

[00:38:32]>> Thank you. Goodbye.

[00:38:34]>> Goodbye, sir.

[00:38:36]Reporting a damaged banknote.

[00:38:40]Good morning. I have a small issue.

[00:38:44]>> Good morning, ma'am. How can I help?

[00:38:47]>> I have a torn banknote.

[00:38:50]>> Oh, I see. May I look?

[00:38:53]>> Sure, here it is.

[00:38:55]>> Ah, a $50 note.

[00:38:57]>> Yes, torn in two pieces.

[00:39:01]>> How did it get damaged?

[00:39:03]>> In the washing machine.

[00:39:05]>> Oh, that happens sometimes.

[00:39:08]>> I forgot it in my pocket.

[00:39:11]>> Common mistake. Do not worry.

[00:39:14]>> Can you exchange it?

[00:39:16]>> Let me check the note first.

[00:39:18]>> Sure, please take your time.

[00:39:21]>> Both pieces are here.

[00:39:23]>> Yes, I kept them together.

[00:39:26]>> Good. The serial numbers are readable.

[00:39:30]>> That is important, right?

[00:39:32]>> Yes, very important for exchange.

[00:39:36]>> Great. What is the process?

[00:39:39]>> You fill out this exchange form.

[00:39:42]>> Sure. Any details needed?

[00:39:45]>> Your name and account number.

[00:39:48]>> My name is Anna Brown.

[00:39:51]>> Your account number, please.

[00:39:53]>> It ends in 4521.

[00:39:57]>> Perfect. Fill in the note details.

[00:40:01]>> The denomination and serial number?

[00:40:04]>> Yes, on the form.

[00:40:07]>> Done. Anything else?

[00:40:10]>> Please write how the damage happened.

[00:40:13]>> In the washing machine, right?

[00:40:15]>> Yes, write that briefly.

[00:40:18]>> Sure, done.

[00:40:20]>> Any ID for verification?

[00:40:23]>> My driving license.

[00:40:26]>> Perfect, thank you.

[00:40:28]>> What is the exchange value?

[00:40:31]>> Full value for this note.

[00:40:33]>> Oh, the full $50?

[00:40:36]>> Yes, since more than 60% is intact.

[00:40:41]>> What if less was intact?

[00:40:43]>> Then only partial value may be given.

[00:40:47]>> How much partial value?

[00:40:50]>> It depends on the remaining portion.

[00:40:53]>> Fair enough. I am lucky.

[00:40:56]>> Yes, both pieces help you here.

[00:40:59]>> Great. When do I get the money?

[00:41:02]>> Right now at the counter.

[00:41:05]>> Oh, that is quick.

[00:41:07]>> Yes, for small amounts.

[00:41:09]>> What about larger torn notes?

[00:41:13]>> They go to head office.

[00:41:15]>> How long does that take?

[00:41:17]>> About two to three weeks.

[00:41:20]>> Is there any fee for exchange?

[00:41:23]>> No, it is completely free.

[00:41:26]>> Great, very kind service.

[00:41:29]>> Yes, it is our public service.

[00:41:32]>> Any tips to avoid this?

[00:41:35]>> Check pockets before washing clothes.

[00:41:39]>> Good advice, thank you.

[00:41:41]>> Also, keep notes in a wallet.

[00:41:44]>> Sure, I will be careful.

[00:41:47]>> Never write on banknotes.

[00:41:49]>> Is that a problem, too?

[00:41:52]>> Yes, damaged notes can be refused.

[00:41:56]>> Oh, I did not know that.

[00:41:58]>> Yes, keep notes clean.

[00:42:01]>> What about very old notes?

[00:42:05]>> Bring them for exchange.

[00:42:07]>> For newer versions.

[00:42:09]>> Yes, the same denomination is given back.

[00:42:13]>> Are any old notes worth extra?

[00:42:16]>> Only special edition ones.

[00:42:19]>> Where can I check that?

[00:42:21]>> On our website, ma'am.

[00:42:24]>> Perfect. I will check.

[00:42:26]>> Or ask a coin dealer.

[00:42:28]>> Great tip.

[00:42:30]>> Any other questions today?

[00:42:32]>> No, that is all.

[00:42:34]>> Here is your new $50.

[00:42:37]>> Thank you so much.

[00:42:39]>> Please count the money.

[00:42:41]>> Yes, one fresh $50 note.

[00:42:45]>> Perfect. All done.

[00:42:48]>> Thank you for your kindness.

[00:42:50]>> My pleasure, ma'am.

[00:42:52]>> Goodbye. Have a nice day.

[00:42:55]>> Goodbye. Take care.

[00:42:58]>> Booking pet daycare.

[00:43:00]Hello. Is this Happy Paws Kennel?

[00:43:04]>> Yes, ma'am. How can I help?

[00:43:07]>> I need boarding for my dog.

[00:43:10]>> Sure. For how many days?

[00:43:12]>> 5 days starting Monday.

[00:43:15]>> Great. What breed is your dog?

[00:43:18]>> A golden retriever, 3 years old.

[00:43:22]>> Perfect. His name, please?

[00:43:25]>> His name is Charlie.

[00:43:27]>> Nice name. Is he friendly?

[00:43:30]>> Yes, very friendly with everyone.

[00:43:33]>> Great. Any other dogs at home?

[00:43:36]>> No, Charlie is our only pet.

[00:43:39]>> Okay. Are his vaccinations up to date?

[00:43:43]>> Yes, all recent shots.

[00:43:46]>> Do you have the records?

[00:43:48]>> Yes, from the vet.

[00:43:50]>> Please bring them on Monday.

[00:43:53]>> Sure, no problem.

[00:43:55]What is the daily rate?

[00:43:57]>> $40 per night.

[00:43:59]>> For basic boarding?

[00:44:02]>> Yes, it includes food and walks.

[00:44:05]>> How many walks per day?

[00:44:08]>> Two walks, morning and evening.

[00:44:11]>> What about playtime?

[00:44:13]>> 1 hour with other friendly dogs.

[00:44:17]>> Great. Charlie loves playing.

[00:44:20]>> Perfect.

[00:44:21]>> Any premium options?

[00:44:24]>> Yes, an extra $10 daily.

[00:44:27]>> What does that include?

[00:44:29]>> A private room and extra play.

[00:44:32]>> Sounds nice. Let us try a premium.

[00:44:36]>> Great choice. That is $50 per night.

[00:44:40]>> For 5 nights, $250.

[00:44:44]>> Correct, ma'am.

[00:44:45]>> Any grooming service?

[00:44:47]>> Yes, $30 for a bath.

[00:44:51]>> Can you do it on the last day?

[00:44:54]>> Yes, before pickup.

[00:44:56]>> Perfect. Please add that.

[00:44:58]>> Sure. The total is $280.

[00:45:03]>> Any deposit required?

[00:45:06]>> Yes, $50 today.

[00:45:09]>> Fair enough.

[00:45:10]>> What does he eat?

[00:45:12]>> His special dry food.

[00:45:15]>> Can you bring the food?

[00:45:17]>> Yes, in his own container.

[00:45:19]>> Perfect. How much per meal?

[00:45:22]>> Two cups, twice daily.

[00:45:25]>> Any allergies or health issues?

[00:45:28]>> No allergies, but he has a sensitive stomach.

[00:45:32]>> Okay, we will be careful.

[00:45:35]Any daily medication?

[00:45:37]>> No, nothing right now.

[00:45:40]>> Great. Any favorite toys?

[00:45:42]>> Yes, his blue rope toy.

[00:45:45]>> Please bring one or two toys.

[00:45:48]>> Sure, I will bring his blue rope toy.

[00:45:51]>> And his bed if possible.

[00:45:54]>> Sure, I will bring it.

[00:45:56]>> That helps him feel at home.

[00:45:58]>> Any updates during my trip?

[00:46:01]>> Yes, we send daily photos by text.

[00:46:05]>> Oh, that is wonderful.

[00:46:07]>> Yes, owners love the updates.

[00:46:10]>> My phone number is 555-342-891.

[00:46:18]>> Perfect, all noted. Any emergency contact?

[00:46:22]>> Yes, my husband Tom.

[00:46:25]>> His phone number?

[00:46:26]>> 555-621-4089.

[00:46:34]>> Great, all set.

[00:46:35]>> What time should I bring Charlie on Monday?

[00:46:39]>> Between 8:00 and 10:00 a.m.

[00:46:41]>> Perfect, thank you so much.

[00:46:44]>> My pleasure, ma'am.

[00:46:46]>> Goodbye, see you Monday.

[00:46:48]>> Goodbye, ma'am.

[00:46:50]>> Booking a co-working space.

[00:46:53]>> Hello.

[00:46:54]I want to book a work space.

[00:46:57]>> Sure, sir. What type of space?

[00:47:00]>> A shared desk, if available.

[00:47:03]>> For how many days?

[00:47:05]>> Just one day, tomorrow.

[00:47:08]>> Sure, morning or full day?

[00:47:11]>> Full day, please.

[00:47:13]>> Great, any specific time?

[00:47:16]>> From 9:00 a.m. to 6:00 p.m.

[00:47:19]>> Perfect, 9 hours total.

[00:47:22]>> How much is a day pass?

[00:47:25]>> $30 for 1 day.

[00:47:27]>> Any weekly discount?

[00:47:29]>> Yes, $140 for a week.

[00:47:33]>> That is a good deal.

[00:47:35]>> Yes, it saves you $10.

[00:47:38]>> Only tomorrow for me.

[00:47:41]>> Sure, 1 day it is.

[00:47:43]>> What does the pass include?

[00:47:45]>> Wi-Fi, coffee, and a locker.

[00:47:49]>> Any printing service?

[00:47:51]>> Yes, 10 free pages daily.

[00:47:55]>> After that, is there any charge?

[00:47:57]>> 10 cents per page.

[00:48:00]>> Fair enough. Any meeting rooms?

[00:48:03]>> Yes, small and large ones.

[00:48:07]>> I need a small one.

[00:48:09]>> For how many people?

[00:48:11]>> Four people at 2:00 p.m.

[00:48:14]>> For how long?

[00:48:16]>> 1 hour is enough.

[00:48:18]>> Sure, the small room is $15.

[00:48:22]>> For 1 hour?

[00:48:23]>> Yes, per hour.

[00:48:25]>> Perfect. Please book it.

[00:48:28]>> Sure, any equipment needed?

[00:48:31]>> A projector, please.

[00:48:33]>> It is included in the room.

[00:48:35]>> Great. Any whiteboard?

[00:48:38]>> Yes, and markers, too.

[00:48:41]>> Perfect. Any refreshments?

[00:48:44]>> Coffee and water are free.

[00:48:47]>> Is there anything to order?

[00:48:49]>> Yes, snack platters are available.

[00:48:52]>> How much is a platter?

[00:48:55]>> $20 for four people.

[00:48:57]>> Please add one platter.

[00:49:00]>> Sure, no problem.

[00:49:02]>> What is in it?

[00:49:03]>> Sandwiches, fruits, and cookies.

[00:49:07]>> Perfect. Any dietary options?

[00:49:10]>> Yes, any dietary needs?

[00:49:14]>> One vegetarian, please.

[00:49:16]>> Sure, no problem.

[00:49:18]>> Great. What is my total?

[00:49:21]>> $65, sir.

[00:49:23]>> I will pay by card.

[00:49:25]>> Sure, insert your card here.

[00:49:29]>> Done. Payment approved.

[00:49:31]>> Here is your booking confirmation.

[00:49:34]>> What time should I arrive?

[00:49:37]>> Anytime after 8:30 a.m.

[00:49:40]>> How do I check in?

[00:49:42]>> At the reception with ID.

[00:49:45]>> Sure, my driving license.

[00:49:47]>> Perfect.

[00:49:49]>> Is any parking available?

[00:49:51]>> Yes, free parking is available for members.

[00:49:55]>> For day pass holders, too?

[00:49:58]>> Yes, for all guests.

[00:50:00]>> Great. Very convenient.

[00:50:03]How many spots are there?

[00:50:05]>> About 20 spots total.

[00:50:08]>> Any secure bike parking?

[00:50:10]>> Yes, in the basement.

[00:50:13]>> Perfect. Thank you.

[00:50:15]>> My pleasure, sir.

[00:50:17]>> Goodbye. See you tomorrow.

[00:50:20]>> Goodbye, sir.

[00:50:22]Requesting a reference.

[00:50:24]Hello, Mark. How are you?

[00:50:27]>> Hi, Sarah. I am doing well.

[00:50:29]>> Great. Do you have a minute?

[00:50:32]>> Sure. What is up?

[00:50:34]>> I need a small favor.

[00:50:36]>> Of course. Tell me.

[00:50:38]>> I need a professional reference from you.

[00:50:41]>> Sure. I would be happy to help.

[00:50:44]>> Thank you so much.

[00:50:46]>> For what position?

[00:50:48]>> A senior marketing role.

[00:50:50]>> Sounds like a great step.

[00:50:52]>> Yes, at a good company.

[00:50:55]>> Which company, if I may ask?

[00:50:57]>> Bright Tech Solutions.

[00:51:00]>> Oh, I know that company.

[00:51:02]>> They have a solid reputation.

[00:51:05]>> Yes, very well established.

[00:51:07]>> Thanks for your quick response.

[00:51:10]>> When do they need the reference?

[00:51:12]>> By next Friday, please.

[00:51:14]>> Sure, I have time.

[00:51:17]Do you they need a written reference or a phone call?

[00:51:20]>> Both are needed.

[00:51:22]>> Okay, I will prepare the written one first. What should I include?

[00:51:27]>> My skills and work quality.

[00:51:29]>> Also, your projects?

[00:51:32]>> Yes, the marketing campaign.

[00:51:34]>> The one you led last year?

[00:51:36]>> Yes, that specific one.

[00:51:39]>> Sure, I remember it well.

[00:51:41]>> We increased sales by 20%.

[00:51:45]>> Yes, that was impressive.

[00:51:47]>> Please mention that number.

[00:51:49]>> Sure. Any team leadership?

[00:51:52]>> Yes, I led five people.

[00:51:55]>> Good. I will highlight that.

[00:51:57]>> Thank you so much.

[00:51:59]>> Any specific skills to mention?

[00:52:01]>> Communication and problem-solving.

[00:52:04]>> Both were your strong points.

[00:52:07]>> Thank you for saying so.

[00:52:09]>> How long should the letter be?

[00:52:11]>> About one page, please.

[00:52:13]>> Sure, that is standard. Where should I send it?

[00:52:17]>> Please send it to [email protected].

[00:52:22]>> Perfect. I will send it on Wednesday.

[00:52:25]>> That gives you two days.

[00:52:27]>> Yes, just in case. Great. What about the phone call?

[00:52:31]>> They may call you directly.

[00:52:34]>> When can they call?

[00:52:35]>> Between 10:00 a.m. and 4:00 p.m.

[00:52:39]>> Sure, weekdays work best.

[00:52:42]>> What number should they use?

[00:52:44]>> My office number is 555-621-408.

[00:52:50]>> I will note it down.

[00:52:51]>> Perfect. Anything else needed? Your updated resume, if possible.

[00:52:57]>> Sure, I will email it to you.

[00:53:00]>> Great, it will help with the letter.

[00:53:02]>> Yes, it will refresh your memory.

[00:53:05]>> Exactly.

[00:53:06]>> Thank you again, Mark.

[00:53:08]>> My pleasure, Sarah. Good luck with the new job.

[00:53:12]>> Thank you so much.

[00:53:14]>> Talk soon.

[00:53:15]>> Goodbye. Take care.

[00:53:17]>> Goodbye.

[00:53:19]>> Requesting a sick day.

[00:53:21]Good morning. Do you have a minute?

[00:53:25]>> Sure, David. Come in.

[00:53:27]>> Thank you. I have a request.

[00:53:31]>> Of course. What is it?

[00:53:33]>> I need a day off today.

[00:53:36]>> Oh, is everything okay?

[00:53:38]>> My mother is very ill.

[00:53:42]>> I am to hear that.

[00:53:44]>> Thank you.

[00:53:46]>> What is her condition?

[00:53:48]>> She has had a high fever since last night.

[00:53:53]>> Does she have a doctor's appointment?

[00:53:56]>> Yes, this afternoon.

[00:53:58]>> I hope she recovers soon.

[00:54:01]>> Thank you so much.

[00:54:04]>> Take today off. No problem.

[00:54:06]>> Really? Thank you.

[00:54:09]>> Family comes first, David.

[00:54:12]>> I appreciate your kindness.

[00:54:15]>> Is anyone else at home?

[00:54:18]>> No, I am alone with her.

[00:54:21]>> Do you need more days?

[00:54:24]>> Maybe tomorrow also, if possible.

[00:54:28]>> Sure, take 2 days.

[00:54:30]>> Thank you so much.

[00:54:33]>> What about your projects?

[00:54:36]>> I will handle them remotely.

[00:54:38]>> Are you sure?

[00:54:40]>> Yes, if she is stable.

[00:54:43]>> Only if you can.

[00:54:45]>> I will try my best.

[00:54:48]>> The Miller report is due Friday.

[00:54:51]>> Yes, it is mostly done.

[00:54:54]>> Any help you need?

[00:54:56]>> Can Peter finish the last part?

[00:54:59]>> Sure, I will ask him.

[00:55:02]>> Thank you. That is a relief.

[00:55:05]>> Any client meetings today?

[00:55:08]>> One at 3:00 p.m.

[00:55:10]>> I can cover that.

[00:55:12]>> Really? Thank you so much.

[00:55:16]>> My pleasure.

[00:55:17]>> The details are in my email.

[00:55:20]>> Please send them to me.

[00:55:22]>> Sure, right now.

[00:55:25]>> Great. Any other tasks?

[00:55:28]>> A quick call at 11:00 a.m.

[00:55:31]>> I can handle that, too.

[00:55:33]>> Thank you very much.

[00:55:36]Is any documentation needed for leave?

[00:55:40]>> Yes, a family emergency form.

[00:55:43]>> Where can I find it?

[00:55:45]>> On the HR portal.

[00:55:48]>> Sure, I will fill it out.

[00:55:51]Is any medical certificate needed?

[00:55:54]>> Only after 3 days.

[00:55:57]>> Great, 2 days is fine.

[00:55:59]Any specific reason to write?

[00:56:03]>> Just write family medical care.

[00:56:06]>> Sure, I will keep it simple.

[00:56:09]>> Thank you.

[00:56:10]>> Thank you for understanding.

[00:56:13]>> Please keep me updated.

[00:56:15]>> Sure, I will text you.

[00:56:18]>> Any news later today?

[00:56:21]>> Yes, after the doctor visit.

[00:56:24]>> Perfect. Take care of her.

[00:56:27]>> Thank you so much.

[00:56:29]>> Please give her our best wishes.

[00:56:32]>> I will. Very kind of you.

[00:56:36]>> We all support you, David.

[00:56:38]>> I feel very grateful.

[00:56:41]>> Family always comes first.

[00:56:44]>> Thank you again. Goodbye.

[00:56:47]>> Goodbye. Stay strong.

[00:56:50]>> Airport security check.

[00:56:53]Good morning, sir. Boarding pass, please.

[00:56:57]>> Sure, here it is.

[00:56:59]>> Thank you. Any ID with you?

[00:57:02]>> Yes, my passport.

[00:57:04]>> Perfect. Please place your bags on the belt.

[00:57:08]>> Sure, one moment.

[00:57:09]>> Take out your laptop, please.

[00:57:12]>> Only the laptop?

[00:57:14]>> Yes, and any large electronics.

[00:57:17]>> What about a tablet?

[00:57:19]>> Yes, take the tablet out, too.

[00:57:23]>> Sure, anything else?

[00:57:25]>> Put your liquids in a clear bag.

[00:57:28]>> I have my toiletries here.

[00:57:30]>> Any bottles over 100 ml?

[00:57:34]>> Oh, um my shampoo bottle is bigger.

[00:57:37]>> How big is it?

[00:57:38]>> About 200 ml.

[00:57:41]>> Sorry, that is not allowed.

[00:57:43]>> Really? Can I do anything?

[00:57:46]>> No, we must dispose of it.

[00:57:49]>> Oh, that is unfortunate.

[00:57:51]>> Yes, 100 ml is the limit.

[00:57:55]>> I should have checked before.

[00:57:57]>> Common mistake. Do not worry.

[00:58:00]>> Please take it away.

[00:58:01]>> Sure. Anything else large?

[00:58:04]>> My water bottle is full.

[00:58:07]>> Please empty it first.

[00:58:09]>> Can I refill it after security?

[00:58:12]>> Yes, there are water fountains inside.

[00:58:15]>> Great, very convenient.

[00:58:18]>> Any belts or jackets?

[00:58:20]>> Yes, my belt.

[00:58:22]>> Please remove it.

[00:58:24]>> Sure. And my jacket?

[00:58:26]>> Yes, put your jacket in the tray.

[00:58:29]>> What about shoes?

[00:58:31]>> Only if they are boots.

[00:58:33]>> These are sneakers.

[00:58:35]>> Then keep them on.

[00:58:37]>> Great.

[00:58:38]>> Any coins in your pockets?

[00:58:41]>> Yes, a few coins.

[00:58:43]>> Please empty all pockets.

[00:58:46]>> Sure. Where do they go?

[00:58:49]>> In this small tray.

[00:58:51]>> Done. Am I ready to walk through?

[00:58:54]>> Yes, please step forward.

[00:58:56]>> Any body scan?

[00:58:58]>> Yes, arms up, please.

[00:59:01]>> Sure, doing that now.

[00:59:03]>> Perfect. All clear.

[00:59:05]>> Great. My bags?

[00:59:07]>> They are coming on the belt now.

[00:59:10]>> Was anything flagged?

[00:59:12]>> One bag needs a check.

[00:59:14]>> Oh, which one?

[00:59:16]>> The blue backpack.

[00:59:18]>> Sure, please check it.

[00:59:20]>> Any sharp objects inside?

[00:59:23]>> No, just books and clothes.

[00:59:25]>> Any tools or scissors?

[00:59:28]>> Oh, small nail scissors.

[00:59:31]>> How small?

[00:59:32]>> Under 6 cm.

[00:59:34]>> Those are allowed.

[00:59:36]>> Oh, that is good.

[00:59:38]>> Yes, under 6 cm is fine.

[00:59:41]>> All clear now?

[00:59:43]>> Yes, you can go through.

[00:59:45]>> Thank you so much.

[00:59:47]>> Have a nice flight, sir.

[00:59:49]>> Thank you. Goodbye.

[00:59:51]>> Goodbye.