60 Seconds "Expresso" Talk: Neha Chadha on Redefining Customer Value in Logistics

Added: 2026-05-23

[00:00:02]Innovation only matters when it creates real value for customers. And that's exactly what Gemini did. We fundamentally transformed the way ocean liner networks are designed and operated. And the objective was to completely redefine quality and reliability and also significantly reduce complexity at the same time. We are also launching very exciting innovative new products like an integrated solution of delivery guarantee which brings unprecedented certainty to cargo delivery for our customers and unlocks value fundamentally for them.

[00:00:42]And we're also exploring AI to see how we can get much better at predicting contingencies and managing realtime operations within seconds to reduce disruptions and further redefine quality for our customers.