Gordon’s Most DRAMATIC Confrontations With Owners | Hotel Hell | Gordon Ramsay

Added: 2026-05-23

[00:00:02]For tonight's relaunch of the beachfront, salad is overdressed, soggy as [ __ ] wrong dressing.

[00:00:07]I was really hoping Brian would step up as an owner, given that I'd put everything in place for him to succeed.

[00:00:13]God dammit, dude. But, his lack of focus has me really worried that he's not fit to run this place. Come on, Brian.

[00:00:20]>> Chef Ben, fire.

[00:00:21]Right now. Come here.

[00:00:24]Come here. Let's go.

[00:00:25]Your chef has shut down.

[00:00:27]I didn't realize. You didn't realize.

[00:00:29]>> So, the first two salads for the mayor had the wrong dressing on and were overdressed. I said, "Have you tasted them?" He said, "No."

[00:00:34]So, he hasn't got your back. When's that penny going to drop that you're going to turn the corner?

[00:00:40]I'll Well, watch Ben. We If he doesn't come out of it, we'll switch him and Joey.

[00:00:44]Will you?

[00:00:49]How many guacamoles you guys got out there?

[00:00:52]Okay.

[00:00:53]Okay.

[00:00:54]Chicken, 30 seconds.

[00:00:56]Give me time on the mayor's table, please, Ben.

[00:00:59]Table 15?

[00:01:00]Yeah, the mayor's table.

[00:01:02]>> it. Calamari and uh mahi.

[00:01:04]Did you see it before it went?

[00:01:05]>> I sure did. I plated everything.

[00:01:07]The mayor hasn't got a [ __ ] food.

[00:01:11]Brian, Brian, urgently, come here.

[00:01:15]So, Ben's told me the [ __ ] mayor's got their food.

[00:01:18]And look at the mayor's table.

[00:01:21]There's nothing on there. And they look at me. Look Look now Hey, we're about to go down.

[00:01:24]>> Yeah. And I'm going to get in my [ __ ] car and I'm going to get to [ __ ] out of here if you don't get a grip.

[00:01:29]Cuz this is a [ __ ] joke. Now, you better get in there and tell your executive chef, Ben, that the mayor hasn't got their food and find out where the [ __ ] it is.

[00:01:40]Ben, the mayor has not gotten her food.

[00:01:42]I put it in the window. Where Where is the I'll make it right now. I'll make it right now.

[00:01:48]It'd be nice to have some food right about now. Let's try the mayor's food again.

[00:01:52]>> need a Caesar now. It's coming right now, Gina.

[00:01:54]Order up.

[00:01:57]When's that going? 51 51 Come here, you.

[00:02:04]What is that?

[00:02:05]Undercooked.

[00:02:06]That is undercooked.

[00:02:09]Uh young lady, come here.

[00:02:10]What's that chicken look like to you?

[00:02:14]It looks black and overcooked.

[00:02:16]Thank you. So, it's dry.

[00:02:19]Um young lady, how would you describe that chicken?

[00:02:23]Uh it looks kind of dry. Very dry. Hey guys. Hey, you're not even a chef, are you? No. Never cooked. How old are you?

[00:02:29]I'm 20. 20. Thanks, darling. So, from a 20-year-old server that's never cooked, even she spotted it's dry, and you're saying it's raw. Let me tell you something, and listen carefully.

[00:02:40]I'm going.

[00:02:42]I'm packing my bags, cuz that is the worst thing you've sent all week. It's overcooked and it's dry, and then you, you tell me it's raw.

[00:02:51]Good night.

[00:02:55]I'm done.

[00:03:12]That is unreal. I mean, I'm so pissed off.

[00:03:17]I can't give that guy any more advice. I can't continue to tell him to step up and make decisions.

[00:03:26]He has a chef in there that's just riding him and riding the business. And when you're weak, you've got no chance of running a business.

[00:03:35]And what a shame.

[00:03:39]Un- [ __ ] real.

[00:03:47]All right, you're coming around.

[00:04:03]>> Good morning. Good morning.

[00:04:05]I came here yesterday and I asked everyone to be open and honest.

[00:04:09]And the first time I heard any honesty last night was with your mother.

[00:04:12]Not easy that is it?

[00:04:14]I don't condone your behavior.

[00:04:19]My behavior was what?

[00:04:20]I just felt like your the language that you used wasn't that of an English gentleman like I would expect.

[00:04:25]>> I'm deeply sorry about that. What what language did I use? A lot of F words.

[00:04:30]I don't appreciate you using that language with my angel of a mother and my sister. Can I just stop you there cuz you're over exaggerating a little bit?

[00:04:38]Because I'm not going to give you brownie points standing in front of your mother telling me how upset you are when you're laughing and giggling with me at the same time.

[00:04:45]You see it as it is. You have to call it as it is. I like the fact you're standing up. So it takes me to swear for you to step up and act like a man.

[00:04:53]Please, you don't know [ __ ] Did you just curse?

[00:04:58]That's disgusting behavior young man. If you want to have a little chat with me later together one and one I'd love that. But stop being a hypocrite.

[00:05:07]You just swore in front of your mother.

[00:05:08]That was a mistake and I apologize mom.

[00:05:14]The hours you turn in, 4:00 in the afternoon, I don't know how you can call that a full day's work. Gino was frustrated in the fact you don't commit.

[00:05:21]Staff get no direction and you walk around shaking cocktails. But I don't need to prove to you my worth.

[00:05:27]>> No, I didn't ask you to prove it to me.

[00:05:30]Your father put you in charge of the restaurant. So the big question is, what is your son Zach doing here?

[00:05:36]My view was he was going to come help me run the restaurant.

[00:05:41]He's not even getting any feedback or talking to Gino or even just asking servers to not chew gum. Yes, it it concerns me a great deal. Okay. Shall we move on? I've got something really important to tell you.

[00:05:53]>> Please, yes.

[00:05:53]>> It's something that you're not familiar with.

[00:05:55]It's called feedback.

[00:05:58]Well, let's hear it. I spent some time this morning just traveling around, driving, thinking, contemplating, and popping into local places. Fly fisherman, locals, houses, cabins, you name it, I went there. And the sad news is they don't want to come and sort of tell you to your face because it's a small community, um but I've got the feedback.

[00:06:18]My daughter had a wedding reception held at the lodge. We'd go back and celebrate, but over the years things have gone downhill.

[00:06:24]Dave makes us very, very unwelcome, and he has pushed the town away. It doesn't feel like they want us there.

[00:06:32]The owner seriously, well, needs help.

[00:06:35]He's a total horse's butt. He has no idea how to handle employees or his customers.

[00:06:44]There was a time the community rallied round to help them, but he showed no appreciation, so it didn't last very long. After time, he was a jackass again. Couldn't care less. Too bad. So much potential there.

[00:06:56]Maybe they don't care.

[00:06:59]I don't know why everybody thinks I'm a horse's ass. I guess I am, huh?

[00:07:04]I try to be friendly to people. I treat them just like I treated you. Do I come across cold and arrogant?

[00:07:11]>> You come across controlling.

[00:07:14]And you come across assertive. Yeah.

[00:07:16]We need to get them on our side, whether we like it or not.

[00:07:21]Their last comment to me was that if you are prepared to change and commit to change, then they would walk through those doors.

[00:07:31]We're shutting it down.

[00:07:34]You're just sending everybody home.

[00:07:35]>> Stop. Stop. That is possibly the worst thing I've seen so far.

[00:07:42]How do we heat that?

[00:07:44]In the microwave.

[00:07:44]>> In the microwave.

[00:07:48]Doesn't even hit an oven. But we used to cook them fresh, right?

[00:07:52]So what what changed?

[00:07:53]>> I wasn't here when >> Yeah, so what happened? Stop. I'm not serving it. Stop. What happened?

[00:08:00]Ask Karen.

[00:08:01]I ain't the one that bought the chickens.

[00:08:03]I I have a rather have a rotisserie thing back here. I can have fresh chicken. We need new equipment.

[00:08:08]>> This is what it's resulted in. This is what we're serving. You can't buy this from a grocery store.

[00:08:13]Sprinkle it with parsley and expect to call yourselves a restaurant.

[00:08:16]>> I know what you're I know what you're saying.

[00:08:18]And you just like a butterfly fly around just painting all little bits of [ __ ] over holes. This is insane. I'm done.

[00:08:25]I'm I'm upset. I'm I'm feeling sick and I've never seen such a disgusting mess in all my [ __ ] life. It's embarrassing to you, you, you and me.

[00:08:36]And I'm not going to stand there and watch you serve [ __ ] like that and take customers money. What is this?

[00:08:44]I eat them often, the rotisserie. You eat them often?

[00:08:48]What does that say? I guess it's just that I don't What does that mean to you? You eat this crap often?

[00:08:57]Come on.

[00:08:59]You're running a hotel.

[00:09:03]The burgers were cooked yesterday.

[00:09:06]Well, when I ate them then I always tell them they tasted good to me.

[00:09:09]>> Balls. Where's the burgers that you cooked? Down here, sir. Get them. I My understanding is you pat in the mouth and then put them in the oven. How long for? For about 15-20 minutes.

[00:09:20]>> 15-20 minutes in an oven. How many of your customers expect burgers to be cooked like that?

[00:09:27]Baked in the oven for 20 minutes, so there's no color on there, cooled down, stuck in a ziplock bag, out, boiled in water. Should we go and do another survey? What's 80% chuck? It's just a hamburger. You are seriously in denial.

[00:09:41]Miss Sarah, would you like a bite? No, thank you. Why not? It's not cooked right. Well, should I boil it up for you and get it warm?

[00:09:49]What color is that?

[00:09:51]It's white.

[00:09:53]That's what frustrates me. We're all pretending that this is good.

[00:09:59]I thought that's what the cooks I mean Come on. No, I mean I'm not trying to blame it on the cooks. That's not You can't blame it on me because ain't nobody hearing me. I'm amazed you're not shut down.

[00:10:12]Freezers lined up next to a dumpster.

[00:10:14]What lives outside in those passageways next to dumpsters? Bat, rat, and alley cat. Yeah, bats, rats, and mice.

[00:10:22]You are in denial.

[00:10:24]You have a big problem.

[00:10:26]You've got no idea that this place is crumbling.

[00:10:30]And you're just going through the motions.

[00:10:33]Mr. Ramsey, my guest wants to leave.

[00:10:36]Your guest wants to leave?

[00:10:37]>> Yes. That's the best thing I've heard all day. Can I [ __ ] join them?

[00:10:41]Bye.

[00:10:42]Thank you.

[00:10:43]Are you serving food at all or should I I'm going to leave? And we're in danger of even being shut down by the health authorities, and there is no [ __ ] way I'm going to stand there and watch this [ __ ] be reheated and served. So sorry, we're not moving forward.

[00:10:58]I'm unconvinced that this place is clean. Everything smells. It's very difficult for you to identify the smell, but in here it really stinks.

[00:11:07]So, just It's just the smell from here. It stinks everywhere. And what scares me is the fact that the kitchen took a year to get cleaned.

[00:11:18]God knows what this turn. So, pretty gross.

[00:11:23]Now, put that in there.

[00:11:27]I'm not sure when this place was cleaned properly.

[00:11:34]And Oh my god. Karen.

[00:11:39]Is Karen in here?

[00:11:42]Karen.

[00:11:43]Just come downstairs, please. 2 seconds.

[00:11:45]Please, let's go. Quick.

[00:11:50]Come in.

[00:11:52]I've just done a swab test with the carpet. I told you the smell is gross.

[00:11:58]Anything above 30 is in the danger zone for unhygienic practices and it's not fit for customers. What do you think the reading is?

[00:12:07]100. 100.

[00:12:09]50. 50. 60. 70. 70.

[00:12:14]803.

[00:12:17]803.

[00:12:19]Oh my god.

[00:12:22]Oops. 803.

[00:12:25]Oops. Burn it.

[00:12:26]>> an oops. That's a oh, no. 103.

[00:12:30]Wow. This is just the carpet. It can't be that bad. We get a lot of bikers, bicyclists and hikers.

[00:12:37]>> You're paying $130 to get out of bed and step on a disgusting, stinking carpet.

[00:12:46]It smells like there's crap all over the floor. Probably because there's crap on the floor.

[00:12:51]Probably. Could be.

[00:12:53]What does that mean, could be?

[00:12:56]My first shift here, you were in the bathroom and I think you had an accident on the floor, on the mat.

[00:13:05]Well, I Oh my god. I mean, yeah. There have been times when I had had diarrhea, but it doesn't happen very often. The Um no, I I didn't realize that there was that problem.

[00:13:20]Look at that.

[00:13:21]All day, both of you have been in denial.

[00:13:24]Not one of you You me about the problems. Not one of you have taken any form of responsibility. You were happy to serve that food to me lunchtime. You were happy to mosey around and piss around on the walls and paint silly pictures.

[00:13:37]This is a travesty. This is shocking.

[00:13:40]Your staff knows it, but you two are oblivious.

[00:13:44]But the rest of the room is dusted and clean. It is.

[00:13:47]>> What?

[00:13:48]>> It's not He's not He's not talking about the room. It's not about the rug. It's not about the food. It's about the whole picture. Look at the Gage, you're yelling. Am I not allowed to yell, Sarah? Because someone asked you because you're not. He's trying here to help us.

[00:14:01]Stop being in denial. It's not about the rug and this perfectly dusted thing.

[00:14:05]That this is not going to make a difference. The whole picture. The whole thing.

[00:14:10]What are you scared of, Karen? Admitting Well, I'm working 16 hours a day and spending every time in the morning.

[00:14:17]These are rooms, too, that I get positive feedback about. Oh my god. I'm I'm serious.

[00:14:22]>> of positive There you go again. No, you can't be that No. No, I I want to fix things. I am not sleeping in this dump.

[00:14:32]I'm done.

[00:14:35]I'm out of here.

[00:14:36]Oh, man.

[00:14:39]You can't leave. I'm not staying in here. Ramsey.

[00:14:43]Don't go.

[00:14:47]When do you think this chicken was roasted?

[00:14:49]You ordered it.

[00:14:50]>> goodness, I hope it was today. It was roasted the two and a half days ago.

[00:14:53]I am not happy to hear that at all. That was going to be dry as a dog's bone. But anyway, uh try to enjoy. Okay, thank you so much. I don't feel well anymore.

[00:15:02]Thank you. I was right.

[00:15:04]They've been coming for 12 years. You need to just seriously just focus on getting this night done.

[00:15:09]>> And they sit there all schmuck. I want to kick them out right now.

[00:15:12]Do you want us to take the food back?

[00:15:14]I mean, this is like so disappointing that you guys feel this way.

[00:15:17]>> I thought we were friends and I I thought you would have maybe told us if you felt the food sucked that much. You know, it's really gosh, I feel I feel like I want to pass out right now.

[00:15:26][ __ ] hell.

[00:15:28]Um so, the lady you were just talking to over there had no idea her chicken was roasted 2 and 1/2 days ago.

[00:15:35]It was roasted 2 and 1/2 days ago? Yeah.

[00:15:37]I didn't know that.

[00:15:38]>> Okay, fine.

[00:15:39]>> that's not my business with him >> No, but just I'm just going deep to us so defensive.

[00:15:43]>> There was a thousand different ways to make spaetzle.

[00:15:46]I'd like to do that. I'm talking about the chicken.

[00:15:48]>> I'd love to find out the problem >> Chicken, I'm talking to you about the chicken. Yeah, well Making excuses again. Nothing Nothing resonates with you, does it?

[00:15:57]Nothing makes sense.

[00:15:58]>> does. Actually, it all does.

[00:16:01]What?

[00:16:03]And how? I just wanted to keep it together tonight. That's all.

[00:16:10]Oh, crazy. Are you like manic or something?

[00:16:13]>> I'm manic. Yes, I am right now.

[00:16:16]How's it going, guys? Uh something between shitty and awful. What does it mean when you feel like an elephant sitting on your chest? Oh, you don't have a heart. You can't have a heart attack.

[00:16:25]Are you hungry, Gordon? What is this?

[00:16:30]That is bacon. Should be on a different shelf. And this here? That shouldn't be thrown there, either.

[00:16:39]What's that? Beer batter for the beer batter shrimp. That should be thrown out.

[00:16:44]And this one? Can we just have that on top?

[00:16:46]>> Sure, put it right on top.

[00:16:48]What is all this?

[00:16:52]That was bacon. I know, no. But that's okay. No, why is it in the fridge like this?

[00:16:59]I dropped it one shelf below. Instead of putting where it belonged, I put it on the corner. Normally, these things are pretty orderly. This is a complete [ __ ] And what's that?

[00:17:10]Corned beef.

[00:17:11]Let's just get Let's get outside. Let's get outside. Let's get outside.

[00:17:17]What is going on?

[00:17:19]The whole operation is screwed. The kitchen shocking, the line disaster, cross-contaminated, raw meat, cooked meat, [ __ ] everywhere, and then the biggest asset, where all the money is, is downstairs in the wine cellar.

[00:17:34]Who's maintaining standards here?

[00:17:36]He is. I cannot believe what you just done in there.

[00:17:41]I really enjoy it. You can't enjoy that.

[00:17:43]I swear to god I do. That's I must be like cuckoo in the head or something.

[00:17:46]>> Well, you need help. Maybe. He does.

[00:17:49]You need to wake up.

[00:17:54][ __ ] me.

[00:17:59]I think we can do this. I know we can do this. You know what? Not just you and you. I want it to be you and I because you so don't listen to me most of the time. Like when I tell you, "It's time to come home, Jonathan. It's time to [ __ ] come to bed." And you just say, "Fuck you." No, you know, [ __ ] you now.

[00:18:16][ __ ] you, Jonathan.

[00:18:17]>> Oh, yeah? I love you so much and you're such a great guy, but you suck as a business partner. You really suck.

[00:18:23]Thanks. Do you want to recreate this?

[00:18:25]You want to clean clean I don't want to get divorced. You want to get divorced? No, I don't want to get divorced. Why has it always been your way? I guess I've asked for it my whole life.

[00:18:35]>> than me. Apparently I don't. I'm as stupid as you think I am, if not worse.

[00:18:40]Thank god.

[00:18:42]Let's go to the back door.

[00:18:45][ __ ] you.

[00:18:48]Uh well, first of all, um thanks for coming in early this morning.

[00:18:53]Um listen, this is hard.

[00:18:55]There seems to be a massive conflict.

[00:18:58]How do we get the trust back in the room?

[00:19:00]What would you like to see change?

[00:19:03]We just did a funeral last week, 90 people, and there was two servers, zero bussers, zero bartender. Well, of course it's a money issue, it's a budget issue.

[00:19:11]So, I took it over and that is why. We >> we we had a schedule on Monday for the cooks.

[00:19:17]We come back Tuesday, the schedule's completely changed.

[00:19:21]>> do the schedule?

[00:19:22]But, that should be the chef's job.

[00:19:24]Absolutely.

[00:19:24]>> need to be responsible for your own departments. I mean, like Macy's is responsible for the kitchen, Tommy's is responsible for the events. You have to offload the work from you and give them the responsibility. Guess that's a mistake.

[00:19:36]When was the last time you had a meeting?

[00:19:38]>> We had a service staff meeting in here that we get yelled at and it just gets hostile and people get up, and me included, and walk out, and it just doesn't >> Yeah. help anything. Let's stop there.

[00:19:50]We're not going to It's not a complaint >> is why This is why no one wants to No one ever says anything because >> manager, maybe you want to Wait a minute. But, you must understand now that's the wrong way to handle things.

[00:20:03]There seems to be a really bad vibe in the room that we can't shake off.

[00:20:09]But, if you want to clear the air, people need to turn their phones off when they walk in and clock in.

[00:20:14]>> Can I Can I say Can I say something about the phones? I have said that million times, please do not bring your cell phones in here. And invariably, I come in at 2:00, I see you guys outside on your cell phones. And that is a break.

[00:20:28]>> I've never seen you on my cell phone You know, okay, fine. I mean, you know, maybe you're not doing it, but other people are doing it.

[00:20:34]Why is there so much distrust in this building?

[00:20:39]It's the people stealing from me, drinking on the job, doing shots over here. That's not now. We're talking as if it's present.

[00:20:50]>> Yes, but there is I mean, you know, These guys aren't taking shots.

[00:20:55]But, what I'm trying to say, you're you're accusing them of somebody else's bad practices.

[00:21:01]What you need to stop doing is blaming them for the past.

[00:21:06]Can you trust your team?

[00:21:12]Yes.

[00:21:14]Tell them that. Okay, I'll try. Please.

[00:21:17]>> can't I can't promise. I can only try.

[00:21:22]Look at that smile. That'll go a long way.

[00:21:24]We all know it's not going to change overnight. It's a process.

[00:21:28]So, we need to embrace that process and we need to install confidence.

[00:21:33]I'm open to the change that he wants me to follow.

[00:21:38]If that's what's going to make this place a success.

[00:21:42][ __ ] hell.

[00:21:43]Frozen, frozen, frozen.

[00:21:46]Wow, not even wrapped.

[00:21:48]Where are the burgers?

[00:21:50]I mean, it just doesn't look anything like a burger. And when it's processed like that and stamped and pressed, you can just tell. Right.

[00:21:56]Frozen food. Wow.

[00:21:58]Brett, come with me. Yeah. How's the fettuccine?

[00:22:01]It's okay.

[00:22:03]Not the best. Tell them sorry.

[00:22:05]Um, burgers.

[00:22:07]A burger cooked here locally, would you expect that to be frozen or fresh?

[00:22:11]Fresh.

[00:22:13]The burger's not frozen. It's the patties and everything come in frozen and we thaw it out.

[00:22:18]>> Is that Like most people do. You thaw it out. So, it's not frozen then?

[00:22:21]It comes in frozen.

[00:22:24]Yeah. You thaw it out and that to the your customers is not a frozen burger.

[00:22:30]Well, Um, stay there. Let me just show you something.

[00:22:40]I'm waiting for him to come back. He's going to rain me on something. Oh boy, here we go.

[00:22:47]So, there's your burgers. It's a frozen.

[00:22:49]Thank you.

[00:22:51]Now, your husband said it wasn't.

[00:22:52]No, what do you mean? No, it's it's it's frozen. Of course I I never said that it wasn't. It we thaw it out here. It comes in frozen. Yeah.

[00:23:02]It's still a frozen burger. There's no such thing as a fresh burger. At least at least here in Eastern Washington. We cannot get fresh. There's no You find me the burger.

[00:23:12]Come with me. Yeah. Good evening.

[00:23:14]Welcome. Please come in out of the cold.

[00:23:16]Are you enjoying your dinner?

[00:23:16]>> Dinner? Yes. Quick question. Do you love a burger?

[00:23:19]>> Yeah, I love a burger. Madam? Yes.

[00:23:21]Would you expect them to be made fresh here or frozen? Fresh. Fresh.

[00:23:25]You going to tell them or should I tell them?

[00:23:27]Fresh all the way. No, should we tell them the truth? I mean, that's what we want to tell them.

[00:23:31]>> we sell our burgers come in frozen and we thaw them out. But thawing them out doesn't make them fresh.

[00:23:39]Thank you. Appreciate it.

[00:23:41]>> Thank you. Thank you. Thanks for coming, you guys.

[00:23:44]Welcome, ladies. Hey, folks. How are you?

[00:23:47]Quick question.

[00:23:48]Coming out for dinner, would you expect a frozen burger to be served here tonight or fresh one? Fresh. Fresh. You going to tell them or should I tell them?

[00:23:54]I'll let you tell them. Oh, come on. You own the place. Well, we all of our beef that we get in burgers, it comes in frozen.

[00:24:02]Our burgers and we and we thaw them out.

[00:24:04]Which one is mine? Convince us he's it's fresh. Oh. Does that make it sound any better? No. Thank you.

[00:24:11]We're still glad to have you. Thank you.

[00:24:13]You You bet. Oh my god.

[00:24:16]After Brent tried to convince me that there were no fresh burgers in town. Hm?

[00:24:19]I almost cried. It's okay. You did good, Anne.

[00:24:22]I'm proud of you.

[00:24:23]I walked directly across the street and ordered one. So, that's the lamb burger.

[00:24:34]Nice to see you. Coming to a restaurant like this, would you expect your burgers to be fresh or frozen? Fresh.

[00:24:39]Burgers come in frozen and we thaw them out.

[00:24:44]That's the story.

[00:24:45]Thank you.

[00:24:46]So, that is a lamb burger.

[00:24:50]Fresh.

[00:24:51]I'm getting sick to death of this denial, denial, denial. You've been making up [ __ ] all [ __ ] day. Yes, yes, yes, you have. All your staff have the same thing to say.

[00:25:00]Passive-aggressive, condescending, inappropriate, and stubborn.

[00:25:05]No, absolutely not. The staff, the way you treat them. What? There you go again. Deny, deny, deny. No, no, no.

[00:25:12]You're just scared about employing a team that's going to tell you the truth.

[00:25:15]That is [ __ ] That is not >> Cuz you don't like them confronting you with the truth. You'll fire them. No, I haven't fired anybody. I heard that you fired your son.

[00:25:25]Oh, [ __ ] I've gathered that the restaurant has absolutely no organization, but what is more alarming is how dependent Jimmy is on his mother to run this business.

[00:25:40]We did it. That was easy.

[00:25:46]Uh, I'm not going to laugh.

[00:25:50]Let's just go back to the beginning.

[00:25:51]Driving in and looking at the place, breathtaking.

[00:25:54]Walking in the reception and it's just caked in dust.

[00:25:58]And that tower in front of the entrance is laden with 5,000 dead flies. Tonight, I just want to see how this place functioned. And hand on heart, I've never seen such a dysfunctional business in all my life.

[00:26:12]Surely you must know that this is not right.

[00:26:18]I I think we know that, but I just >> I'm I speak for myself and I can say we know that. And yet everybody walks around as we're doing a great job and laughing and joking as if to say, "We got something to be proud of."

[00:26:32]I wouldn't say we're in denial.

[00:26:33]>> No, [ __ ] I got told when I checked in, Jimmy is the general manager.

[00:26:40]Can I just tell you the feeling when you walk into this place?

[00:26:44]There's no authority. There's no responsibility. And staff are just going through the motions.

[00:26:49]And if If are even going to attempt to step up to that position, you can't go home, pat yourself on the back, saying you're doing a great job. You need to start implementing.

[00:26:59]Gordon, we would like this to be the starting point of that. You know, we want that. We just you know, you get a little overwhelmed and you don't know you know, how to proceed. The The general consensus in this building is that you are generally running around 7 days a week for everybody.

[00:27:19]It's [ __ ] And tonight, I witnessed it first hand.

[00:27:23]This is no life for any lady in the 60s.

[00:27:26]No, it isn't. Banging her head against the wall. That is not right. Can I just have 2 minutes with your mother on my own, please?

[00:27:33]>> Yes.

[00:27:36]This is insane. Honestly, you look like the pot washer's assistant tonight. I know.

[00:27:42]Sometimes I am the pot washer's assistant.

[00:27:47]>> Seriously?

[00:27:48]Yeah.

[00:27:49]I think I've gotten so used to it. And so, I just keep doing it.

[00:27:53]>> but you're doing more and more every week, every month, every year, and it's not right.

[00:27:59]And that must be having a toll somewhere. You can't continue like this.

[00:28:02]I agree.

[00:28:03]Has your son taken enough responsibility?

[00:28:08]I think that it I he probably feels that he has because he's never probably had the life that I've had to know what it's like to work from morning to night.

[00:28:19]>> He's never felt the jeopardy that you do on a daily basis.

[00:28:24]No. Nowhere near it.

[00:28:25]>> No one has. And it shows. He knows you're going to do it, and that's the problem. He's got so used to that that he's not going to come out of his comfort zone and do any more because he doesn't need to.

[00:28:37]No.

[00:28:38]I want Jimmy to wake up and take the burden off your shoulders and step up and start showing some form of responsibility. You should think about a letter about what you need from him going forward. Think about something strong and speak openly.

[00:28:55]And if you can commit that to me, then I'm going to commit myself to you and getting this place back on the map.

[00:29:04]>> Okay? Yeah.

[00:29:06]Promise? I promise. Thank you.

[00:29:11]Okay.

[00:29:12]Get some rest. Okay. Okay.