Could This Happen Again? Canada’s Massive Outage #rogers #scary #canada

Added: 2026-05-25

[00:00:00]The phones went silent. The internet disappeared, and millions of people suddenly learned how fragile one network could be.

[00:00:08]On July 8th, 2022, Canada woke up to a massive telecom outage. Rogers customers could not make calls. Home internet stopped working. Businesses lost connection. Payment systems failed, and some emergency services were affected.

[00:00:24]At first, many people thought it was just a local outage, but the problem was much bigger. Behind the scenes, Rogers was upgrading part of its IP core network. [music] That core network handled traffic for both wireless and wireline services.

[00:00:38]Then, during the upgrade, a router configuration mistake happened. A policy filter was removed from distribution routers. That allowed a flood of routing information to enter the core [music] routers, and the core routers could not handle it. Within minutes, [music] they crashed. When those routers went down, traffic could no longer move properly [music] through the network. Phones, internet, payment services, business connections, [music] and emergency calling were all affected. More than 12 million customers lost service, [music] and the outage lasted into the next morning as services were slowly restored. But here's the scary [music] part.

[00:01:17]This was not a cyber attack.

[00:01:19]It was not a natural disaster. [music] It was a network change that exposed how much of modern life depends on hidden [music] infrastructure.

[00:01:28]One routing mistake, and millions of people were [music] disconnected. And that's the warning behind this story. When one network carries too much of daily life, a single failure can become a national problem.

[00:01:43]So, here's the question.

[00:01:45]If phones, payments, internet, and emergency calls all depend on the same hidden systems, >> [music] >> how prepared are we when those systems fail?