WhatsApp con IA para clínicas veterinarias: citas y seguimiento – Israel Montenegro

本站添加: 2026-05-21

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[00:02:05]Hello, welcome to the Eskenda webinar.

[00:02:11]We are experts in information and communication technologies, offering solutions such as veterinary software, comprehensive control for veterinary clinics and hospitals, available both in the cloud and in desktop versions. Manage clients, patients, records, and more. Okay chat center ovnicanal. Centralize your communication channels in a single console by integrating chatbots for 24/7 automated support.

[00:02:40]Go to Connect combines telephony with a cloud-based switcher and meeting platform in a single application, enabling remote collaboration and call recording. The self-billing portal allows your customers to generate their invoices online, improving service quality and reducing waiting times.

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[00:03:36]Hello, hello, how are you? Good evening.

[00:03:38]How are you? Welcome.

[00:03:40]Thank you for joining us on a topic that we are very passionate about, and I know that those who are joining us are too. It's not a topic about blood or bones or anything like that.

[00:03:58]Today we're going to talk about technology, which at the end of the day is everywhere, right? I mean, and increasingly so, right? Also, thank you very much for connecting.

[00:04:16]Wait for me because this thing had already been downloaded. Okay, uh, before we begin, well, and thank you all, and well, remember to leave a comment saying hello, tell us where you're watching from so we can say hello back, and uh, to give a little context, as our intro video says, we are a technology company. Uh-huh. We have different products, all designed to make you more productive, increase your average order value, improve service quality, and so on, right? Um, when the pandemic was happening we talked a lot about remote clinics, right? So, well, within our portfolio, as you could see, we have the Go to Connect switchboard, which in addition to telephony and being a switchboard and that you can configure in a few clicks, there is already a webinar about Go to Connect that is great.

[00:05:21]Look for it and see it. You configure your switchboard, how do you want it to work when a call comes in? Where do you want her to go?

[00:05:27]To what extent? Do you want a cell phone to come out? Do you want to play an audio recording?

[00:05:33]This means having a virtual receptionist who tells them, "Hello, you're calling Eskenda." All of this is included in the computer. It also includes, uh, they've already included AI for some reports, and it also includes, uh, call recording, and very importantly, videoconferencing for up to 250 uh, uh, attendees per extension, right?

[00:06:02]So, many of our clients already have this and are using it, and well, it has obviously changed things for them, it has made them more professional and above all it has given them the issue of evidence, right? Because the calls are recorded. That's fine, we have another great solution which is self-billing, right? Hey, what's this? So, you buy it and give a ticket, right?, from Smartsoft. This is integrated with Smartsoft, which is our software. So, you give a ticket and the customer scans the QR code on the ticket, a portal opens with your logo, and tells them to continue because it already has all the ticket data; they don't have to look for it. As you can see, in other places they do make you search for and capture the ticket number and so on. They come here, you just tell them to continue, you enter your RFC, your tax regime and the use of the receipt, well, the invoice and boom, it stamps it and you receive the invoice number and the XML and PDF files in Smartsoft, right? Uh, and this means you're not wasting your time, right? On the bill, and then the customers get angry, saying, "Hey, it's the end of the month, you didn't bill me, and tomorrow?" and then cancel it. So, this way you leave some of the responsibility to the client so that they can create their own invoices, and the platform also generates the global invoices at the end of the month, or whenever you decide to create the global invoice, and it does everything automatically, right? So, well, customers who already have self-billing are very happy because it saves them a lot of work.

[00:07:49]No, we have clients who have two or three business names and well, they're happy as can be, right? They're happy with life, they say, because this solution makes things much easier for them, right? We have OKBT, which has already become Respond, it's an enterprise chat center, it's a very large solution that we use for messaging via WhatsApp, Facebook, Twitter and others. We have it too.

[00:08:20]However, today we are welcoming a new product to our portfolio, and I also have the good news that it is in-house, that is, it is a homegrown development.

[00:08:35]We did it. This new solution is just like a chat center, but simpler and more suitable and adapted to the veterinary sector. This solution is called Pristic and it's a chat center. Uh-huh.

[00:08:57]Uh, very focused, I repeat, on the veterinary business and it has a little extra. Anyone can use Prestick, but it has a small advantage, well, a great little advantage, which is that it has integration with Smart Soft. So if you have Smart Soft and you subscribe to Pristick, you'll be able to have the integration.

[00:09:24]What does Pristick do? Basically, all communication with your customers is done via WhatsApp, and they are served by an artificial intelligence that we help you train. We obviously already have pre-designed training programs to start from there, and little by little it gets personalized to your hospital, right? I say this so you don't have to start from scratch and so that you and your clients can be taken care of. So, how does it work? I'll show it to you in a moment, but I want to explain how it works. Basically, you're going to publish that WhatsApp number, customers will write to you, and an agent there will attend to them immediately and 24 hours a day; they've been trained and trained very well, very well done.

[00:10:21]So, your client will be interacting with the AI, with this artificial intelligence agent.

[00:10:30]And the idea is that this agent, in addition to providing information such as location, hours, some prices and so on, will look for appointments. It's an appointment scheduler. That's fine, I repeat, we'll see it work right there. And what is the advantage of integrating with Smartsoft? So, the issue of deadlines, right? You can currently send due dates by email or SMS. We had the robotic calls that have been, uh, how do you say it? Previously incompatible due to a provider issue that hadn't been updated, but now you'll be able to do it via WhatsApp using Pristick. Let me explain why our system already sent WhatsApp messages, but it sent them directly. Uh-huh. Now that it's being integrated with Pristick, it will be done through Pristick. And I don't know if you remember that we mentioned that, well, you can send messages from Smartsoft on WhatsApp, but there's no way to receive them unless you subscribe to a platform, and one of those platforms is Respond.

[00:11:34]However, es respond is an excellent tool, but as excellent as it is, well, it's expensive, I mean, it really is expensive, isn't it? So this Pristick option is much cheaper, it 's four times cheaper and has a super price. Uh-huh. So, if that's okay with you, let's start watching it, and we'll put the QR code in a bit for those who want more information. Oh, because, listen, we're currently in a beta version, so we're creating a waiting list, right? There are already plenty of doctors waiting.

[00:12:18]Uh, however, well, if you like it, you can also fill this out, I'm going to put a QR code that takes you to the Prestick page and there you click on request a demo. It's a short form with your details to put you on the waiting list.

[00:12:29]Exit. Okay. This, and once it's released, which won't be long now, we're talking about a week, two at most, because we're also migrating it to a platform where we can make onboarding easier. What is onboarding?

[00:12:44]Uh, we have doctors who are already using Pristick because they're our testers, right? They're helping us test it, giving us feedback and so on. And with them we did the onboarding, so we connected with them in sessions, they shared their screens with us, we entered their Meta accounts and we told them how to create the application, the use cases, how to add a credit card to Meta, how to generate the token, blah blah blah. Well, we 're currently looking at a way to do it from Pristig without leaving Pristig. So, we're working on that right now. That's why we have n't released it yet, I mean, we're still lending it out, but this part of the onboarding is important precisely because of the long waiting list we have.

[00:13:35]Imagine connecting with each of you and, if everything goes well, spending 15 to 20 minutes with each one, right?

[00:13:42]Then we'd be stuck doing unboardings all the time. So, you're basically going to do this yourselves, right? So, that's why, that's why we haven't released it yet, and that's why we have the waiting room. So, let's get right into it. Let us introduce you to Pristick.

[00:14:04]To do this, I'm going to share my screen.

[00:14:08]Give me a second because now it's my turn to be the speaker and, well, normally when they share their screen I just pretend not to notice, right?

[00:14:19]Okay, so sharing there is surely what they're seeing. Uh-huh. This is an endless array of windows.

[00:14:30]Okay, this is fine.

[00:14:33]So, uh, well, that's the page I'm telling you about, and in a moment I'm going to give you the QR code so you can request your demo, right? I tell them, they click and fill out this form and they are put on the waiting list.

[00:14:53]And well, Pristick is around here, right?

[00:14:59]This is Pristick, as you can see, it's a cloud-based platform, which means you can access it from any internet-enabled browser.

[00:15:08]And then you log in and the first thing you'll see is the dashboard, right? It's the one that gives you information about what's happening. So, you know, it's a summary. I'm going to show you the menu on the left side. Next up are the prospects.

[00:15:22]Prospects are the people who are writing to you, right?

[00:15:28]And as you can see we have stages: new, contacted, being followed up, appointment scheduled, attended, lost, right?

[00:15:36]So it's a pipeline where you'll see the phases of your customers. Uh-huh. So, here are all the people who are writing to us. Then there's the WhatsApp menu. Oh, well, besides those who write to me, I can also register prospects. not by hand and send them a template message.

[00:15:57]The conversations are located in the WhatsApp menu. Uh-huh. Here we can see that Mariana wrote 6 hours ago and said, "Hello, I want to schedule an appointment for aesthetics."

[00:16:11]And here we see that the chatbot is answering, right? And in fact, if we continue down, we'll see that she wants to schedule for a puppy, then for cats, and people understand everything perfectly, she gives them the information. Uh-huh. And in the end it generates the appointments, right? The appointments are already set. In fact, here it is. Here it is. Look. Perfect.

[00:16:43]Mariana, your appointment for your cat's grooming is scheduled for today, Tuesday the 19th, at 3:30.

[00:16:50]She says, "Thank you. They recommend something special. Here are the recommendations, and everything is fine. Thank you. Thank you. They even congratulate the bot. No, 10 out of 10 for the service, they convinced me.

[00:17:03]If you notice, the bot, or well, the agent, gave information, asked some questions to gather information and generate the appointment, gave information about schedules, um, gave information about what to bring, right? A carrier, pheromones, and other things while going to the appointment. And it did all this without human intervention.

[00:17:33]The next menu item is the schedule. If I go to the schedule, here we'll be able to see all the appointments that our agent has generated. Uh-huh. We'll get there in a moment. But, going back to the conversations, what I was saying is that the little bot button is in color at the top. It means that the bot is attending to the customers who write. I can switch to advisor at any time and take this conversation.

[00:18:08]Why do I have to switch? Well, so that the bot doesn't answer, right? We're not answering the same thing." Time.

[00:18:14]Once I finish, I return it to the bot, and then again when this client types, the artificial intelligence will handle it.

[00:18:26]All these responses, I repeat, are trained. They are trained through some configurations and, obviously, an AI prompt.

[00:18:36]That's fine. So far, so good. Uh, well, if I click this button, it shows me the basic information of that client. Okay.

[00:18:50]Very good. Well, I was telling you that we have the calendar, and here I want to mention something very important. The calendar is compatible; it also integrates with Google Calendar, with Sojo Calendar, with practically all calendars, right? If you're not a Smart client, don't worry. If you use Google Calendar, this integrates perfectly so you can see your appointments. Uh-huh. And in the end, you have to confirm them from here because you might suddenly say, "No, you know what?" "This appointment, maybe I can't make it anymore because something came up, whatever."

[00:19:29]So, you can change it, look, for example, this one, right? You can edit the appointment. Uh-huh. And then send a message to the client.

[00:19:41]Okay?

[00:19:43]Uh, this key is the one generated to integrate with other calendars like Google Calendar.

[00:19:54]That's fine. In the team menu is where you add all your collaborators, right? As you can see, I've already added the entire Skendenda team here.

[00:20:06]Uh-huh. Although this is a demo, and I'll give you the link at the end so you can try it out, so you can talk to the agent.

[00:20:15]So, I've added all my collaborators here.

[00:20:19]Uh-huh. And I can invite them, and here I want to tell you something very important. Just give me a second to move this because I don't think you can see me. There you go, right? Now you can, because I'm suddenly moving And he moves his hands, and well, they're not seeing me.

[00:20:39]Here's something really important: there are other platforms—well, actually, there are a lot of platforms, right?—but almost all of them, if not all, limit the number of users, the number of collaborators you can use. At Prestig, we don't limit collaborators. You can register as many as you want and as many branches as you want. We'll see all of that in a moment. Okay.

[00:21:05]How do I invite a collaborator? I say "invite member" here. Here I put their email, their name, their phone number, and I decide what role they'll have. We have advisor, manager, and super administrator.

[00:21:17]The advisor only sees their own conversations and the AI ​​agent's conversations. The manager sees all the conversations, and the super administrator is the one who can make configurations, right? Like, for example, changing the prompt and things like that.

[00:21:35]Okay, now that I've registered my collaborators, I have the " teams" menu, where I register teams made up of collaborators. For example, I can register a new team called " reception." It happens.

[00:21:52]Here I choose the branch. I only have one, but I can have three, four. And then I can choose, let's say I have three. I choose one. Yes. Or I choose "cross-branch," which means that this team will be available to all branches. If I only choose the Prestick branch, well, this team will only be available to the Prestick branch. Uh-huh. You can give it a color, blah, blah, blah, and you create it.

[00:22:23]Once you've created it, where is it? Here it is. Once you've created it, then you can assign members, which here lists all your collaborators, and then you say, well, at reception I want Sitlali.

[00:22:33]I want Luis and María José.

[00:22:40]Okay. And here it is.

[00:22:44]In fact, here we give them information, right? How does the bot route? The bot transfers directly to the team whose name and description best match the customer's intent. Okay. So, when someone says, "I want to speak with a person," the agent will ask, "What do you need to be transferred?" "Ah, I want to speak with a veterinarian." Ah, well, it's going to add it, route it to the veterinary team, and in a round-robin fashion, that is, randomly, it's going to be assigned to Hugo or Israel, right? And that's how the assignment system will work, which we'll also look at in a moment. We have some reports that are also exportable, right? Like the LADITs report by period, the LADITs report by channel, distribution, and so on.

[00:23:35]I mean, it's similar to the dashboard we saw at the beginning.

[00:23:39]Then, excuse me.

[00:23:42]Then we have the branches, right? As I was saying, I only have one branch, which is this one. I can select "edit." And here we can see all the branch data.

[00:23:54]Uh-huh. Like the clinic's name, what type it is. In this case, for the demo, we're working with an aesthetics and grooming salon, right? It's open, where's the link on Google Maps?

[00:24:08]It's important when they ask for the location; their staff will get it from here. Et cetera, et cetera. I can register as many branches as I want. Okay. Good. And then comes the configuration part. I'm not going to go into too much detail here, because, well, this is when you 're already using it, right? I think the important thing would be, for example, the prompt, which we can see here, right? Here we have a trained prompt.

[00:24:42]Uh-huh. Because in this demo, people give prices. It's going to ask you if you have a dog or a cat, if it's long-haired or short-haired, and how much it weighs.

[00:24:57]When you give it that information, it's going to give you prices. Uh-huh. It's also going to ask you the age because, since this is a demo of a dog grooming salon, after a certain age they're considered seniors, and then there's an additional charge.

[00:25:11]Similarly, if you report that it's nervous or has matted fur, and so on, people are also being trained to tell you, "Hey, this has an additional charge, and all of this depends on the weight, if it's long-haired or short-haired." short or long and whether it's a dog or a cat.

[00:25:32]I repeat, at the end I will give you the link to the demo so that you can chat with her and make your appointments. It's going well.

[00:25:42]Another important thing about the configuration is this, which is really great, isn't it?

[00:25:49]Appointment duration and how many simultaneous appointments I can receive at that time, right? For example, here I put two. Because? Because there are two stylists. Therefore, two appointments can be scheduled at the same time. If you want to schedule a third one, it will tell you that there is no more space. It's going well. This, well, my account and all that. Something else important too, wait for me, where is it?

[00:26:16]It's brand new, brand new. Hey hey, here it is. Here you will see what you are consuming because obviously this platform has a cost and includes a certain amount of tokens, which I will explain to you in a moment.

[00:26:38]And here you can see your consumption, how it's going. Uh-huh. And it explains everything to you and even tells you which client you're using the most tokens with, right? So, you also have control over that and can see how much you're consuming, how much your team, your clients, and others are consuming, right?

[00:27:02]Good. Uh, this thing is also quite interesting, the incidents. Because?

[00:27:07]Because, let's say, in WhatsApp conversations, for example, in this conversation, I say here, for example, it says, "She has sensitive skin" and the bot answers this and maybe I say, "No, it's not answering correctly," right? So, notice that when I hover the cursor over the message, a little triangle lights up. Have you seen it here yet?

[00:27:40]So if I say, "No, it's not answering correctly," I click here and I'm going to report an incident. And here I say, "Incorrect data." He's not answering the questions they ask him, they do n't ask questions and you tell him to report it. And those incidents fall on us.

[00:28:03]Here it is, look. Uh-huh. So, we and our team review them, we correct them, and we tell them, "You know what? This one's corrected, right? And here we put, such and such date was corrected, now you should answer correctly, blah, blah, blah." And when you confirm here it says corrected. And you can see this, right? Then you can know that something you reported has already been corrected.

[00:28:32]Okay, this is really cool because then you don't have to fill out tickets or anything, you just do it directly.

[00:28:39]Uh, another configuration is precisely the integrations and here as you can see we have the integration with Smartsoft.

[00:28:47]Exit. Okay.

[00:28:50]Good. Well, if you'd like, let's take a look at some tests so you can see it working.

[00:29:01]Hey, I'm Eskenda. I'm going to delete this conversation so we can start a new one. That's it, I'm going to remove myself from prospects.

[00:29:10]Where am I?

[00:29:13]Here I am. This is not me.

[00:29:16]Yes. Delete.

[00:29:22]Ready. So, I'm going to WhatsApp.

[00:29:25]Let me open WhatsApp.

[00:29:37]And here we have the Prestick demo, which I'm also going to delete to clear the chat so that everything is new, right?

[00:29:48]Good.

[00:29:50]So, I'm the client, and I'm going to write to your veterinary clinic, and we usually say something like, "Hello, good day." Oh, what's up with the spelling? Hello, good evening.

[00:30:07]And here we go to something important that I want you to see.

[00:30:13]Well, we can't see from here anymore. I'll show you right now.

[00:30:18]The bot is already responding and ready. No, it already says to me, "Hello, welcome to Prestick Dog Grooming. I'd be happy to help you get a quote for a bath, haircut, or any grooming service for your pet. Is your pet a dog or cat, and does it have short or long hair? That's what I was saying, right? So, here I'm going to say, 'This long-haired cat's name is Michu,' right?

[00:30:47]Remember, this agent is trained for dog grooming.

[00:30:54]Oh, I wanted to show you that here, I don't know if you can see it, but it says 'grouping messages,' and it does this for 8 seconds and then it's going to answer.

[00:31:05]Why is this? It's because, I don't know if this has happened to you, and I was telling you a while ago when I also gave a demo, I was saying that there are people like Sitlali who like to write, 'Hello, how are you?'" Good night. No, we prevent the agent from answering every "hello, how are you?" Tá. So, 8 seconds starts grouping messages so that people only have to reply once, right?

[00:31:39]So here it says, "Excellent, to quote Michu's bath, you need to say how much she weighs, and here it says 3.7 kg. She's only 8 months old.

[00:31:57]Here it's grouping it. There are no 8 seconds. Note, this 8-second thing can be modified, you can't lower it to five.

[00:32:07]We think 8 seconds is a good number.

[00:32:10]Thank you, Michu, for your weight. You fall into the medium cat category. The bath for a long-haired cat costs 445 pesos. Is Michu's coat in good condition, or does it have knots or is damaged? I also want to mention that because of her age of 8 months, there's an additional charge for special handling, which is considered a kitten charge of 90 pesos. The approximate total would be 535.

[00:32:33]Uh-huh.

[00:32:35]I tell you, okay, she doesn't have knots.

[00:32:42]What I want you to see is that you have to make an appointment for me.

[00:32:55]There are the 8 seconds, right? And there it is.

[00:32:59]Perfect. So, the cost of the bath is ta ta ta ta ta ta ta ta t ta.

[00:33:02]Approximate total 535. And here it is already asking me for the appointment. You see. What day would you like? Would you like to bring Michu? I tell it, "Hm, tomorrow at 10 o'clock at 8 seconds and it's going to say, okay, your appointment for Michu is registered for tomorrow Wednesday.

[00:33:39]May 20th.

[00:33:42]Ta ta ta.

[00:33:44]And if I go back here to Prestick and look at the address book, we can see that indeed, where is it? Here it is.

[00:33:57]Bath, long hair, kitty. No, if I say edit here, we can see the notes here.

[00:34:03]Cat motif, long hair, pet cat, cat species, special handling due to age. Uh-huh.

[00:34:11]Good.

[00:34:13]Now, I could confirm the appointment right now, but before that, I want you to see something that I was telling you about regarding the assignments. And here I'm going to show you something really cool.

[00:34:30]Here I'm going to say I can, I don't want to talk to a person. It 's grouping together here, isn't it? Grouping messages. 3 2 1 And the bot is about to respond.

[00:34:56]It says, "I have forwarded your request to our Prestig Aesthetics reception team. They will contact you as soon as possible."

[00:35:03]I want you to see that the little purple voice button has already been changed here, the advisor already did it by himself. And I want you to see that the conversation has a green dot, which means that this conversation is open and has been assigned to Citlali Pineda.

[00:35:21]Yes, Sitlali will receive a notification, or should receive a notification, that she has an assigned conversation. Uh-huh. But.

[00:35:38]Ah, it's being updated. Well, let me tell you, this is really interesting.

[00:35:42]When someone asks to speak to a human or a person, Prestig does what he just did, assigned, changed the button, blah, blah, blah.

[00:35:53]But it sends people a notification on their personal WhatsApp and says, "Hey, you have an assigned conversation." and gives him a summary.

[00:36:05]In that notification, they also provide a link to reply to at least one message from their WhatsApp and then continue in Pristic. Imagine, I don't know, that he's in the bathroom, right? And she says, "Oh, I got a message and I don't want to leave the client on read." From there, there's a link where he touches her and says, "Okay, answer him." He answers and replies here directly, even though he's replying on his WhatsApp, the message comes to Pristick. She now has time to leave the bathroom and continue the conversation, this time on Pristick, because only the first message can be sent from WhatsApp. Now we have a notification center where the super administrator will decide how often to repeat that notification to Sitlali if she doesn't answer, if she doesn't respond to the client.

[00:37:08]What is the intention? Make sure your customers don't get left on read and that they get a response as quickly as possible.

[00:37:17]So, if I set it to every 5 minutes, look, Citral already received the notification that you have a conversation.

[00:37:26]If Citali doesn't answer, after 5 minutes I send her another notification saying, "Hey, you're still having an open conversation, but guess what?

[00:37:38]I've also set up a system so that if a customer hasn't received a response after 15 minutes, it notifies me.

[00:37:47]This is called an escalation notification. So, while every 5 minutes I'm telling her, 'Hey, don't forget,' she doesn't know that after 15 minutes I get a notification on WhatsApp saying, 'Hey, if Tlali isn't handling this conversation, then I'm going to give Citlali a piece of my mind.' Right. Uh, I gave a demonstration, I think it was on Monday, and the doctor was with his team, and well, his collaborators were laughing their heads off, right? Because, well, sorry, uh, they can't leave a conversation unanswered.

[00:38:28]Okay. So, look where we're focusing our efforts. We're really focusing on customer service. Right.

[00:38:35]And this is obviously going to increase productivity, it's going to to fill your appointment schedule, and this obviously translates into money, right? Because you have to get paid for all those appointments, right? Okay, let's suppose I'm Citlali and I say, "Hi, how can I help you?"

[00:38:59]Don't worry about the spelling mistakes, okay? And if it replies, "Nothing, I'm just testing," okay, then I close the conversation.

[00:39:19]Uh-huh. And then I say, I've finished assisting Citlali, sorry, the client Israel. So, I come up here to the three dots and select "close chat." When I do this, you'll see that the green dot will disappear because the conversation will now be closed, and the purple button will return to the bot. So, if Israel writes again, the AI ​​agent will assist him again. So, I close it, and that's it, right? The bot is gone, the conversation is closed, and that's it.

[00:39:56]When Israel writes again, it will... You'll attend to the AI, and it will try to schedule an appointment and so on. Okay. Uh-huh.

[00:40:11]Good. You can train the AI ​​with practically anything you want.

[00:40:18]For example, um, where are you located?

[00:40:22]Look at my spelling mistakes, and yet it has to understand, right?

[00:40:31]Well, remember that it's grouping messages. I'm going to give a perfect example of message grouping. You saw, we're in the past tense, and it gives you the Google Maps link, right? Like we saw. And what am I going to ask it? Do you handle any? Look, I press enter, promotion or discount, three messages, and the agent isn't going to answer me one by one, it's going to group them and give me a single answer.

[00:41:10]Ready? Yes, of course. We have two incredible promotions for our clients. Loyalty promotion: for every seven services you use with us, the eighth is free. You just have to request the loyalty card, blah blah blah blah. And the other promotion is an alliance with CATS coffee shop. If you saw us for If you visit us for a service and present your Pristic ticket on the same day at the café, you get a 10% discount on your favorite drink. Right.

[00:41:42]That's fine. Well, you can ask things like what Mariana did, which might not be part of the training, but since it's an AI, right? It'll understand. For example, what if the floor is too hot to walk my dog? Oh, it's not a cat. No, my cat.

[00:42:16]This isn't trained on it.

[00:42:21]However, let's see what it answers so you can see how interesting the AI's reactions are, right? Obviously, it is trained on the topic of being kind, not making things up, and so on.

[00:42:38]So it says, "It's great that you care about Michu's well-being."

[00:42:41]Hot asphalt can burn their little paws. Therefore, it is very important to prevent him from walking on it on sunny days. I recommend bringing him in a carrier or carrying him in your arms to protect his paws from the heat and so on. Ta ta ta ta ta. Uh-huh. Notice how this is a new conversation, because he's trying to arrange another date with me, right? Uh-huh.

[00:43:04]This, schedules, for example, their schedules for the demo would have reduced the grouping to 5 seconds, okay?

[00:43:21]Okay, fine, here are the schedules, blah, blah, blah, blah. So, what services do you offer?

[00:43:37]Exit.

[00:43:39]And well, with this last conversation and answer, we move on to something else.

[00:43:45]I wanted you to see because, well, this is the most important thing, isn't it? The issue of people attending to your customers.

[00:43:51]So, imagine what I was saying, send. I'll tell you about it in a moment. He says, "We focus on keeping your pet clean and healthy. We offer bathing and grooming for dogs and bathing and grooming for cats, plus several additional services, right? Well, uh, as I was saying, let's move on to something else. Uh, the integration with Smartsoft, for example, I was telling you, imagine you say, you know what? Today I have 40 due dates or reminders. You send them through Pristick, you send the due date, you send it from Smartsoft, they go through Pristick, and those clients, those who respond to those reminders, will be attended to by the AI ​​agent, and it will generate appointments for you. Yes, yes, yes. I understand the scope of this tool, right? Because the big difference, besides what I was telling you about unlimited users, unlimited courses, is the scheduling.

[00:45:11]Uh-huh. Other platforms, well, not even one that's so big has a scheduling system. That's why I was saying that we thought about it very, very carefully for these clinics, well..." For all veterinary businesses.

[00:45:28]Uh-huh. Good.

[00:45:31]Um, let's look at the integration, if you're okay with that. So, for that, I'm going to open Smartsoft.

[00:45:46]Here's Smartsoft. And, uh, wow, I'd tell you to have one of you put your phone number in to do the test, but everyone will see it, so they'll be sending you messages. Better not. Let's try with another phone here in patients.

[00:46:08]Um, well, let's do it with Citlali.

[00:46:15]Let me see.

[00:46:17]55 25.

[00:46:20]Here it is. It's Daniela López. I'm going to tell her that a grooming salon... let's give her an expiration date of today, okay?

[00:46:41]Here, expiration date of today, bath.

[00:46:48]Okay, done. So I go to the expiration dates and here we can see Daniela López in black, right? So I select her and say, "Send, are you about to send a WhatsApp notification via Pristic?" And I say, "Yes, Send it." It says here that it was sent without error, and if you lend me your phone, I'll show you. Oh, I paused the sharing for a second, and oh, I lost it.

[00:47:43]It's this one.

[00:47:44]Yes, here it is.

[00:47:51]Remember that Slali's name is Daniela, right? Well, I don't know if you can see it, but it says, "Dear Daniela, blah blah blah blah blah blah, right?" And if I go to Pristick, I'll share the screen again. "I'll send it back to you right now, I'm going back to Pristick."

[00:48:14]And here we can see the message he sent, the expiration date that was sent. And then when Sitlali answers here, thank you.

[00:48:29]Well, there's space to add "hello." They can receive it on Saturday at 1 pm.

[00:48:49]So, remember, you sent the expiration date from Smart, right?

[00:48:55]Um, why not?

[00:49:07]Why isn't it arriving?

[00:49:13]If it's the Yes, right?

[00:49:28]Yes. Let's see, answer.

[00:49:31]Ciclali is going to answer from there because take this step, if you can bring it tomorrow, Saturday at 10.

[00:49:56]Okay, you know, Morpy's law, it's not reaching her.

[00:50:02]And it's because I can't send the expiration date to myself because I'm already synced.

[00:50:11]How strange.

[00:50:14]Well, let's send it to someone else. Let's see, yes, let me stop sharing for a bit because I'm going to put someone else's phone number. Okay, patient.

[00:50:43]Ah, atsiri.

[00:50:46]Atsiri sounds good.

[00:50:51]And we'll do it there. Uh, give me a second.

[00:51:01]I mean, we do this every day, but Murphy's Law applies.

[00:51:06]Okay, here's the number.

[00:51:18]Okay, I'll share it again.

[00:51:28]Here it is. And again, let's say the expiration is today so we can find it quickly. It's not At Siri.

[00:51:44]So, I'll go to expirations again, and At Siri should be here. Here 's At Siri. I'll send the message.

[00:51:59]Okay, it'll arrive. It's arrived.

[00:52:05]Here's At Siri, and she can reply with "hello" if you want to say whatever.

[00:52:21]Okay. No, I don't know why it didn't work, but here it is.

[00:52:26]So I sent the expiration from Smartsoft. It arrives to the client. The client says, "Oh, hello." Yes, I want to schedule my appointment, right? And here it says, "You have a Chihuahua named Tenis registered with us, the appointment is for him or you have another pet and blah blah blah blah." Okay, At Siri will reply and... Schedule your appointment. That's fine, but the important thing, or rather, if you can generate the appointment, ask for it.

[00:53:03]Tell them it's for Tanis and that you want it for Saturday at 10:00, please, to schedule it. And I'm going to show you what's going to happen in Smartsoft.

[00:53:26]Here, for Saturday, May 23rd at 10:00, it's grouping.

[00:53:34]The bot is going to answer and you have to schedule the appointment.

[00:53:44]Look, it says, "Sorry, that time slot is no longer available at 10:00." Like I was saying, since they can only receive two, tell them 12:00. Uh-huh.

[00:54:02]Well, this is so you can see how it works.

[00:54:07]We're almost done, don't get impatient.

[00:54:17]So, there you go, it's scheduled.

[00:54:22]I'm going to the schedule. We can see that for Saturday the 23rd at 12:00, here it is, 23rd at 12:00, here it is, City, it's already scheduled. What happens in Smartsoft?

[00:54:39]In Smartsoft, I have it configured that Pristic is syncing every 30 seconds, but we're not going to wait 30 seconds.

[00:54:49]Okay?

[00:54:50]So I'm going to trigger the sync. I'll trigger it. You'll see it says "syncing Pristic." I click it. It says "syncing Pristic."

[00:55:05]And there are all the appointments. You see? It's notifying you here. There's a new Pristic appointment with Asiri Arroyabota Tanis for the 23rd at 12 pm.

[00:55:17]And here it tells me to view the schedule or view in Pristic. I mean, view the Smartsoft schedule here.

[00:55:23]Here it is. And indeed, we have Tanis at 12, right? The client Adity Arroyave.

[00:55:37]Okay.

[00:55:41]You already have the phone there.

[00:55:44]Look what we're going to do now. Uh, this is the last test. Please tell her that if she can... Tell her, "You know what?

[00:55:52]Change my appointment to Sunday at 11."

[00:56:07]Uh-huh. Look, I had already scheduled it for Saturday. At 12, right? But he's saying, "You know what? No?" Change my appointment.

[00:56:15]Because I'm busy that day, I hadn't realized. And here it says, "Okay, I've changed your appointment to Sunday the 24th."

[00:56:22]If we look at the agenda, we can see that he has indeed already changed it. What's happening at Smartsoft? I'm going to trigger the synchronization again and it should notify me that there was a reprogramming. Let's see if that's true.

[00:56:38]And that's it. It says, "Appointment rescheduled.

[00:56:42]Ta ta ta." And if I tell him to check the schedule again, we can see that he has already moved it to Sunday. Uh-huh. At 11 a.m.

[00:56:53]Okay.

[00:56:57]And well, that's basically what I wanted to show you. Let me stop sharing.

[00:57:08]Ready. And let's see if they have any questions. around there.

[00:57:15]Well, for those who arrived later, remember, we are currently creating a waiting list for those who are interested.

[00:57:26]By the way, I'm going to put them on the screen for you.

[00:57:30]Here it is.

[00:57:33]Okay, there you can scan the barcode which will open the Prestick page where you click on request the demo. He's doing well. While I'm telling you this, uh, hello, I want to congratulate you on this innovation. Hey, one question, do you reply to messages sent to you from Facebook or Instagram?

[00:57:56]Sorry, not at this time. And I'll tell you why.

[00:58:00]As I was saying, we use Respond, which is a very, very large chat center, where you can add other channels. Uh-huh. In fact, many of you have written to us through Facebook, through Instagram, however, I promise you, 99.99% of the people who write to us write to us through WhatsApp.

[00:58:23]So yes, in fact, since it's the same Meta family, you can somehow include the Facebook and Instagram channels.

[00:58:32]We'll analyze it at some point, but for now it's WhatsApp. Okay, yes, this one, but hey, well, answer. Yes. I mean, if you say, "No, I would like my clients to write to me; I have many clients who write to me through Facebook, Instagram, Telegram, and so on," then you can go with Respond.

[00:58:56]I repeat, it's excellent, it's one of the best, I think. But it does cost a note, right? And we'll have to see.

[00:59:06]A doctor or tester—I don't know if he 's online right now—was saying, "Rspond is a machine gun for killing a cockroach, isn't it?" In other words, it's a great tool. Uh-huh. The costs, note that we defined three packages. We have the eh starter package for $19 a month. Oh, where are they? I'll tell you the exact prices right now.

[00:59:41]Uh, no, I always get lost. Here it is.

[00:59:49]It's starter $ and this starter, ah, I was going to tell you about tokens, uh, you're going to hear about it a lot in these times of so much AI, right? AI is charged in tokens. And what is a token? It is the smallest unit in which AI reads, charges, and generates memory. Uh-huh.

[01:00:15]Uh, a token is a word, it's not a letter, it's not parts of words, tokens are almost like syllables, right? So, our plan, I'll share the screen again to explain, and that's it, we'll finish up because I know you're busy.

[01:00:41]Ah, here it is.

[01:00:43]Those are the packages. The starter costs $9 per month and includes 4 million tokens.

[01:00:54]We did the calculations, the equivalencies and so on, and 4 million tokens are approximately equivalent to 100 conversations.

[01:01:06]Note: conversations, not messages. In other words, from the time I sent the expiration notice until the appointment was scheduled, it was one conversation.

[01:01:24]Okay, this is a message, not a conversation.

[01:01:31]Let me go back.

[01:01:33]The starter plan is worth it then: $ per month, up to 100 conversations, well, 4 million tokens. Uh-huh. which is approximately 100 conversations.

[01:01:45]The basic plan is $9 per month. Here we give you 12 million tokens, which is already going on 300 conversations. And the most expensive plan, which I repeat is a quarter of the others, is 55 per month and includes 24 million tokens, which represents approximately 600 conversations.

[01:02:10]Okay.

[01:02:15]Okay, stop sharing. I'm coming back here.

[01:02:21]Good.

[01:02:26]Ah. Ah. Well, here is Dr. Eduardo Cisneros. He is one of our testers who is testing it the most and the truth is that he has given us a lot of feedback and well, we send a big hug to Dr. Doro Cisneros.

[01:02:43]Dulce, hello, I missed it. One question: can it be configured for consultation appointments?

[01:02:49]Note that in this version that we are about to release, the appointments are for each branch. They are per branch. That's fine. We are analyzing the possibility of doing it by category. Imagine consultations, the duration is 45 minutes and I can only receive three simultaneous consultations because I only have three doctors, right? In the beauty department I have 10 stylists, so I can receive 10 simultaneously, right? But right now it 's only one agenda per branch, okay? But hey, it's great for getting started.

[01:03:32]Um, Prisic, can you sync your Smartsoft and Google calendars? Yes, it can sync with Google. Let's do the exercise if you want.

[01:03:43]Oh no, we don't have time anymore, but well, it's possible. At the beginning of the video I explained that a key is generated and this key is entered into Google. There's an option that says add dictionary, sorry, add this calendar. They click there, tell it through their registration, paste the key that Prestick generates, and it's synchronized.

[01:04:10]Exit.

[01:04:13]Very good. So, this is the QR code for you to request information and be added to the Pristic waiting list for when it's released, right?

[01:04:26]Now I'm going to put the QR code for the demo, that is, so that you can write to the AI ​​that we just showed.

[01:04:39]Here it is. This will open, this QR code will open WhatsApp.

[01:04:45]And on that WhatsApp, write to her, write her hello and chat with her, see everything she can do.

[01:04:56]Salvale, if you have any other questions, please ask. Greetings to both of you and to engineer Brenda. Excellent team. Ha ha ha. No, man, thanks. I'll pass on your regards.

[01:05:13]tomorrow. I don't know if she's online right now, but I'll gladly pass on your greetings tomorrow. And in that virtual classroom we had, oh, when was that? Tuesday, right?

[01:05:28]On Tuesday, we also told them a little bit about Pristic, and our whole team was inside listening to their greetings, and we told them that this is the fuel, right?, that makes us work. Remember that you can request the recording of Tuesday's virtual classroom session so you can see everything that comes with Smartsoft and Eskenda. He's doing very well, doctors. Well, thank you very much. Ah, something very important, super important. You have friends who may not be veterinarians, but who could benefit from this tool. We also have Pristick for this because it's practically suitable for any turn, right? They don't necessarily need to be veterinarians. It's going well. Well, thank you very much, I'm really happy to introduce this new member of the family.

[01:06:28]We really like it, we're very proud of the result, we know it's going to help you a lot to give your customers the attention they need and above all to generate a lot of money, because as we saw it's going to be filling your appointment book. Oh, I forgot.

[01:06:48]And for confirmed appointments, you configure when you want to send the client a reminder of their appointment. It could be a day earlier, 6 hours earlier, one hour earlier, and so on. You set it up and then, uh, I scheduled it for Sunday, maybe Saturday, 12 days, 12, one day before I'll get a reminder saying, "Hi, remember you have an appointment tomorrow at 10 a.m. with Michu, okay?" So that's really, really cool too.

[01:07:20]Uh, when will it be available? I'd like to let you know that Prestige is already up and running, but right now we're processing an onboarding process directly with Meta so that you can connect your Meta account without leaving Pristick, meaning you can do everything from within Pristick. Otherwise, we have to connect to the metadata, we have to register the application, we have to register the use cases, we have to register, well, a lot of things, right? And it takes a while. It's going well, well, that's it, folks. Thanks a lot. It's time to say goodbye. I saw that they scanned the demo there.

[01:08:02]Well, I repeat, go talk to her, you'll like it. And so, see you next time. Have a great night everyone, and we'll see you at the next webinar. Take good care of yourselves and a hug. See you later.

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