Small business operations, particularly those involving physical labor and customer service, face significant challenges during extreme weather events. In this video, Rob Postal's pack-n-ship store in Florida experiences a major drought followed by sudden heavy rain, which affects both customer interactions and daily operations. The store staff must adapt to changing conditions, manage customer expectations, and handle unexpected situations like package weight issues and equipment problems. This demonstrates how weather variability directly impacts business logistics, employee productivity, and customer satisfaction in service-oriented retail environments.
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POV work in an Owner-Operated Pack-n-Ship Store | some NASTY weather rolled through!Added:
We're giving away donuts in here. Do you want a donut?
>> Sure.
>> Yeah, that's it. Go ahead. Help yourself.
>> Holy. It looks like the middle of the night.
>> 73.
>> No, >> I lied. 131.
>> And you guys all yelled at me last time, so let's see. Tell me if I do it any better. Next up, All right. Have a good one.
>> It's just uh if we have to print them at the main printer, it's just $2.
It's probably about 5 days.
Heat. Heat.
Come on.
Get out.
How you doing?
239.
I think this What was that?
Do you want these little volume buttons?
Got it.
Let's keep going.
You're all set. There's the last one.
>> Thank you.
>> Thank you, Rob.
>> You're welcome.
No problem. Have a great day.
>> All right. So, I will share. What do you uh these right here? Sour cream. That's our favorite. So, why don't you guys focus? Oh, she's going to take a sour cream, isn't she? She said she likes them.
>> Oh jeez.
>> How's it going?
>> Good. Good.
>> You want a donut?
>> I'm good. I think >> you sure they're fresh.
>> Oh my god. No, I'm good.
>> Okay.
>> Thank you. Appreciate it.
>> Okay. Okay.
Got to hurry up and eat them now before my mail lady eats all of them.
>> I like those.
>> Yeah. Yeah.
>> Thank you. Have a great day.
>> You too, hun. Thank you.
>> I was told that the sour creams are rock hard. They're like 5 days old. But these are fresh.
>> What?
>> Yep.
>> That's just cuz you want to keep them.
>> I don't know what you're talking about.
That's I'm just telling you what I was told.
>> Don't touch it. You're not going to want it. It Jen thought I was going to believe you.
>> Is it good?
>> That got me like these ones. So, I don't know why you >> They're so good. You can't beat them.
Those and the blueberries.
>> What?
>> Where's my scanner?
>> In the truck.
>> What are you looking at? What are you looking at?
>> I'll watch you look around for some imaginary scanner.
>> Well, how are you going to get >> I don't have energy for this today.
>> Oh, nice, Jed. I did not think you get that. You little people surprised me how you CAN JUMP.
YOU ELEVATED. You took flight.
>> I don't think so.
>> I don't think your big toes left the ground. I think your heels left the ground only.
>> Is it good?
>> You want a sprinkle donut for the road?
>> No. Shouldn't even be eating this. I've been doing so good. Went from 148 to 133.
Well, what about the four pounds of chocolate that Austin sent you?
>> Guys, stop sending Jen candy and snacks.
At least for a little bit.
>> She needs baby carrots and celery.
>> Yeah, send her send her vegetables.
Send her a juicer.
>> A juicer.
>> I'm not being like that crazy.
>> So, are you just like what? You cut out soda and stuff?
>> Mhm.
>> Soda's a killer. Soda will go right to your and thighs.
>> I do my best not to drink soda unless I go like out to eat. If I'm at a restaurant or something, I'll >> I'll get a soda.
>> I went out to eat last night and had water.
>> I I'm not a fan of eating with water.
I'll do tea. I like sweet tea.
>> It all depends, I guess, cuz like I have my sandwich here every day and I I have no problem drinking water with that. But >> Well, you've went 51 years now not drinking water with meals. So, it's like it's a hard habit to break.
>> Spaghetti. Like I I can't drink water with spaghetti. My favorite thing to drink with spaghetti that I haven't done in a while is milk.
>> That's weird.
>> This sounds This sounds terrible.
>> It You know, >> how you feeling? Anything bothering you?
>> No, I'm just really hot today.
>> We should have >> We should have a putting contest left-handed.
>> I had to stop at the gas station earlier.
>> Your hands are wrong.
>> I know, but I I get water. Oh, >> remember you still got this water.
>> You should bring your cup.
>> I know. I have my cup in my room.
>> Well, I mean, this thing's here for you.
You don't even use it.
>> I know. Well, I'm bringing my cup with me from now on. But I got water and Gatorade. I'm half and half.
>> Do you want me to start filling that thing with Mountain Dew? Would you start drinking it?
>> No, I don't want Mountain Dew. Mountain Dew is the [ __ ] word.
>> I hate Mountain Dew.
>> You don't need that crap. Trust me. No, cuz I'm only 411 and I should have never been 148.
>> You are you are you closer to 410?
>> 411.
>> 411. Like a solid 411.
>> Are you like 411 and a half?
>> We're going to measure you one day.
>> Well, >> oh, right now.
>> You going to measure me with my shoes on?
>> Well, we'll take off an inch and a half.
>> I'm not taking off my shoe. My feet probably stick.
>> You are 51.
>> So, take off.
>> At least at least 5 foot cuz your hair might give you an inch. Well, yeah. Her hair probably gives her three inches.
Where are you looking? Here. I'm >> in my shoe.
>> Stand up.
>> Yeah, she's 5 foot and 1/2 inch, but she's in shoes. She's 411. Yeah.
>> Exactly. 411.
>> 411 and a half.
>> No, 411. I'm going >> in. Her shoes are an inch.
>> More than an inch.
>> My shoes are definitely more than that.
>> Yeah. I mean, look at that. It's like she's wearing heels.
>> She's probably 48. She delivers. She delivers mail and 6 in stilettos.
>> They're actually pretty good.
>> Last chance, Jen, to take one with you.
>> Okay, I'm I'm >> Hello.
>> My belly hurts.
>> That's That's good. I'm proud of you.
>> You got there. Hold on, Jen.
>> You need a receipt and your tracking number.
>> Nothing would make him happier.
>> Not a single thing.
>> We're giving away donuts in here. Do you want a donut?
>> Sure. Yeah, that's it. Go ahead. Help yourself. Boston cream sprinkle.
>> This one looks good.
>> Thank you.
>> Yeah, there you go.
>> All right. Enjoy. She >> She's laughing cuz that's my favorite.
That's all.
>> So, you're good. You're good. Enjoy it.
Have a good one.
>> I think I'm going to take two sour creams.
>> No, you are not. These two.
>> This is Is it sour cream?
>> Yeah, but it tastes like a glaze. You'll It's It's delicious. It's basically just a cake donut instead of a donut.
>> It's good, right?
>> You're welcome.
>> You know those?
>> Yeah. No, I'm taking those home.
>> Oh, yeah.
>> And I'll take uh maybe one in one. You can have those five now.
>> Are you sure?
>> Yeah, >> cuz we're we me, Natalie, the kids are not fans of the Bostonian creams.
>> I don't know if she is either. I'm not going to eat it.
>> Okay, >> we'll figure it out.
>> To a neighbor or something.
>> We'll give them away to more customers.
>> All right, post office just pulled up.
So, I got to get post office done first.
>> Oh, there's no post office.
Yeah, we finally got rain here in Florida. Been in a major major drought.
That's not good. The fax machine's ringing.
>> We've had problems with our fax machine today.
Nice.
Okay.
surgeons glasses in here. The ones with the little microscopic lenses on the outside of them.
No, that's it. Thank you.
>> All right. I'm trying to beat this rain.
It is so dark up towards the road.
>> Yeah, I got you. I'll see you tomorrow.
Hey, we got a tornado warning in our area.
>> I never got an alert. Did you get something on your phone?
>> Yeah.
>> Yeah.
It's going to Taiwan.
All right. Another graphics card going out.
And you guys all yelled at me last time.
So, let's see. Might tell me if I do it any better.
Hold the fan.
There you go. Blow it out.
How's that?
It's my friend Nick's graphics card. Not the Nick you all know.
He did not want a static free bag. He works with this stuff. So he says very difficult with the modern cards to uh damage them with static. So no bag Oh my.
Look how dark it is outside.
>> It got dark cold.
>> What?
>> Like when when when Jim was just here, it was not that dark out there.
>> Holy.
>> It looks like the middle of the night.
Oh man, I hope it's just not a tease. We need so much rain it's not even funny.
Laptop going two-day air.
You know what? I can't do it.
>> That was an airball.
Those of you, >> I tried so hard to make that one, too.
I don't know why this customer brought two boxes in.
She said this this is Yeah, it's got to come apart.
There we go.
>> Good one.
Move.
Got some good rain today. Good rain.
over there too.
>> This one?
>> Yep.
>> Scanned.
>> Yep.
>> Here. Take this one.
And that is the perfect box for >> It is 361210.
This is the one the customer brought in yesterday with two with that air intake tubing.
>> Yep.
>> And I fit it all in one.
Hello. Hello.
These are nice.
>> These are very nice.
>> It feels weird trying to set that up.
That doesn't feel right at all.
Nine.
And we're bubble wrapping them.
Two very boring minutes later.
All good. All good.
Adorable.
That's crazy.
What time is it? Is it even noon?
>> It is 11:55.
>> Jennifer is here already. That's not good for us. She did text me and said she's going to be here early, but it's still the morning and this is our last her last stop.
Maybe she got something going on.
And the good news is I got to yell at her.
I have nothing today.
>> Good morning.
>> Well, yeah.
>> This early we have nothing either.
>> Yeah.
>> Great.
>> What happens when you get out of the office at 9:30?
You want me to help you out?
>> Yeah.
So, >> you know, going to break my back.
>> You're due for an early day.
>> I am. I'm And it looks like it's about to pour again.
>> Good. Bring it.
>> So, my shoes were still wet yesterday. My feet hurt. when I got home.
>> Oh, I'm sure.
>> See you.
>> You're a very important part of this package.
>> Just go check on my packing table. Make sure there's nothing there ready for her. Please.
I know they only paid for paper, right?
But it's going across the country. We don't want it to get damaged.
What is that?
And then this is part of it.
>> Yeah, I think actually.
>> Yeah, this is like a harness or a leash.
It's like It's like a backpack. So when the baby falls backwards >> Oh, yeah. Yeah. I've seen that. I've seen that.
I remember the first time I saw that, they were like, "What a great idea."
Like, "Guy's going to be rich. Who made that thing?"
And you can take that one up.
Can you bring back the other box up front that looks like that one and the big one? The like the 40inch box.
>> Yeah, they came in with three boxes and one label.
>> Oh, >> so they uh they paid for a custom box instead.
Thank you.
said they got enough You have my phone.
Hello. I'm That's what more left. Wait.
Oh my god.
>> I uh Hey, Lori.
I don't know.
Oh yeah.
Uh, the label. for this. Oh, it's right here. Never mind. This is the moment I realized, oh crap, customer has a post office prepaid label. There was no weight on the label, but then I was thinking, this box is going to be too heavy for them to accept. Yeah, bring her bring her the label. Just have her scan it.
This box I got to load under her car.
She can't carry it.
>> Let me know.
Jim, what's the limit for weight on post office packages?
>> What?
>> 72, I think.
>> 72, she said.
>> Oh, this is going to be over.
This is going to be over. Yeah.
>> Here, help me carry it to the front.
Dude.
>> Oh my god.
>> This is going to beund something pounds.
This is going to be over 100.
>> Yeah.
>> Ow.
>> Here. Move the stuff so I can push it on there.
>> And then you got to hold the scale or something cuz I can't push it up there.
Just carry it. Lift it so we can put it on the scale. There we go.
>> Oh my god. There's no way >> that's not right.
>> How?
>> Lift it up and push it towards me a little bit.
>> I can't even see it.
>> 73. No.
>> Nope. I lied.
131.
>> Oh.
>> So, what are we going to do with this thing?
These people, it's a return and they have a post office label.
>> Where did they get the label from?
>> I don't know. The company sent it to them. I mean, can't you can I mean, can I put it in your truck and just get it out and then they could just charge the company like, you know, for the overweight or something?
>> It's huge. I have no idea.
>> Can you call someone maybe and find out?
Cuz I mean, >> I don't even have a way to contact this customer. It just came with a drop off label and I they bought a box.
>> Excuse me.
>> What's up, Dar?
>> Single sided.
>> What? Single sided.
>> What the hell is that?
There's a little boy in there. Hang on, Timmy. We'll get you out of there.
>> That's a big box.
>> It is.
>> Yeah. That he wants little me to carry.
>> No, >> just take >> 135 lbs. You said >> 131 31.
>> This is 130 lb.
>> 131.
>> That's my body weight.
>> She's like, nope.
>> That's your body count.
>> It's my body weight.
>> Oh, body weight.
>> You naughty girl. Can't you have them lift it?
>> I'm going to put it in the car.
>> Somebody's at the post office to get it out for me.
>> Dude, you just >> I have to do all that.
>> Just lift your gate and floor it.
>> You know my email.
>> I was just going to type it in, but >> Mhm.
>> You know what I mean?
>> Yeah. Another broken camera.
It'll leave tomorrow. They've already picked up today.
>> Okay. Well, how long should it take to get to Miami?
Next up.
Yes.
UPS or a FedEx. uh a shipping label.
>> Yeah, they'll understand. Just say it's overweight. He just needs a UPS or FedEx label.
>> Yep. No problem. Just let them know it was just too heavy.
>> Was it him or her?
cuz he didn't speak lick of English.
That guy Damian.
>> It's crazy how we found them though.
>> Yeah.
>> You can find anyone online, man. Like that.
I think I'm going to use Did you find a price for that thing?
>> No, I can't find it.
>> Not even online. M I found um one very similar by Granger, but >> Huh.
>> I don't know if the prices are the same.
>> How much is the Granger one?
>> 260.
The problem is all of them use the same kind of body or CFM or something like that.
>> It's just it's just the type of metal.
>> What do you say? I think that's the type of metal they use.
>> But that one's a specialty. Okay.
>> I thought that was funny.
Hey, hey, All right. Have a good one.
Ow.
Heat.
Heat.
I'll be right back.
>> None is over there.
We got to get a second opinion. I mean, that can't be.
>> It can't that can't it can't be.
>> There's no way it's that bad.
>> No.
>> All right. Well, we'll look into that now that you stop crying.
>> Oh, let's do the uh let's do the map.
It's late on Friday. It's map time. We got four going on the map. What the hell is that, guys? Four. Four.
>> We're both, >> man. You guys You guys are trying to make us cry. All right, but you know what? I'm okay with that cuz I am late today. Trying to get out of here. Let's start with Celeste. The best creates.
What's up, Celeste? Austin, Texas.
I believe you're the first one. We're going to go right about there. Right.
Cuz it comes over just a little tad north of that, right? Is that it?
>> Yep. All right, Celeste on the map. Next up, staying in Texas, Celely, Texas.
Queen B >> to the right and to the south.
>> I can't see the edge of I can't see the edge of the state. Like I can't see the line. There you go. All right, we're going to go in the same area. Probably right about there for you. Queen B on the map. Two more left. Let's go to Vietnam. Than Hua in Vietnam. This is for Hi Nuen. What's up, Hynen?
Okay, Vietnam.
So, you're going to be Wow, there's only three in Vietnam. You're going to be right here at the northern part right before it kind of gets uh larger up there. There we go. Last going up. Gear Hardy, Philadelphia.
Our friend's been a little under the weather. Found the channel, likes the videos. Glad you're enjoying them.
Thanks for watching. Philadelphia, we got to convert you to be a Giants fan, my man. NFC East is ours this year.
>> Welcome to New York, Cam Scaboo.
>> Can't get too particular. Right there outside of Jersey. That's it for map time, guys. If you want to get yourself on the map, it's easy. Leave a comment with the word what word?
>> Location.
>> Location. Tell me where you are anywhere in the world or in the US. We'll get you a pin on the map.
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