Stop asking "Are you OK?" - it makes everything worse

Hinzugefügt: 2026-05-28

[00:00:00]Most staff think asking, "Are you okay?"

[00:00:02]shows they care, but this question can make everything worse. When someone is already overwhelmed, "Are you okay?"

[00:00:08]forces them to process language, find words, and make decisions their brain can't handle right now. It adds pressure when they need less pressure. Skilled staff do something different. They stay calm. They step back. They wait. They let silence do the work because sometimes the most helpful thing you can say is nothing at all. Your presence matters more than your words. That quiet space, that's where real safety begins.

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