Business leaders must distinguish between care and control: care involves wanting excellence, strong customer experience, quality, and values reflected in the business, while control manifests as needing to check, approve, copy on, backup, fix, and make final decisions on everything, which is fear disguised as responsibility.
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The Difference Between Care and ControlHinzugefügt:
So many product-based business owners tell themselves that they should still touch everything because they care. You have to stop confusing control with care. Caring says, "I want the business to be excellent. I want my customer experience to be strong and the quality to be there. My values to be reflected and things done well." But control says, "So, I have to check everything. I have to approve everything. I have to be copied on everything. I have to be the backup plan for everything. Fix everything and make the final call on everything." So, do you hear the difference? One is leadership and one is fear dressed up as responsibility.
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