Effective leadership communication requires managers to maintain steady, assertive delivery rather than using casual or hesitant language, as employees interpret confident communication differently than managers intend.
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Managers Think This Sounds Confident. Employees Hear Weakness.Añadido:
Managers think this sounds confident.
Employees hear weakness. Hey man, I'm going to need you to clean the lobby before you leave. Come on man, I just cleaned it yesterday. Oh, okay, cool man. I'll get somebody else to do it.
Don't worry about it. Let's try that again.
Hey man, I'm going to need you to clean the lobby before you leave. Come on man, I just cleaned it yesterday. I hear you, but it still needs done before close.
Okay, fair enough.
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