The UK Child Maintenance Service (CMS) has been criticized for causing severe harm to paying parents, with 96% reporting worsened mental health, 93% describing the other parent as 'the curse,' and a 45% rise in complaints. The system has been linked to 4,959 deaths between 2020-2022, at three times the rate of the general population, yet the DWP refuses to count these deaths. Key issues include the CMS using gross income instead of net income (unlike Universal Credit and Housing Benefit), continuing enforcement actions while complaints are investigated, and an IT system that cannot track communications or maintain case records. The campaign demands three changes: switching to net income calculations, pausing enforcement actions during complaint investigations, and fixing the IT system to prevent parental alienation.
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UK CMS Fight For ChangeAdded:
Mark's daughter moved in.
She [music] was 17.
4 months of payments taken, you know what that means. [music] James lost his overnights, court order [singing] ignored. [music] Still paying the full rate for contact [music] he can't afford.
96% say their mental health got [music] worse.
93% say the other parent became the curse.
[music] 45% rise in complaints.
Still no one heard.
CMS, [music] whose side are you on? 35 years old and the law is still wrong. DO with no warning, complaint ignored. We are parents, we are people, [music] we won't be floored. No fairness, no transparency, and no accountability.
Change the system.
Change the law.
>> [music] [music] >> Complaints in recorded delivery, [music] 40 working days, not a word, not a line.
The CMS IT system can't track a call, [music] can't find a letter, can't see the case at all. Same broken system investigates its own sins.
>> [music] >> Maladministration.
And they always win.
CMS, [music] whose side are you on?
years old and the love still wrong? Letters lost, [music] CMS I keep broken.
Errors carried on.
No case record, no trail, no accountability. We [music] need net income, we need transparency.
Change the system.
Change the law.
This one's for Johnny O'Neill.
41 years old, engineer, Huddersfield.
He left a message hours before he died and said, >> [music] >> "The CMS is about to take yet another life."
Rest in peace, Johnny.
Your [music] sister hasn't stopped fighting.
And this one's for Gavin Briggs.
40 years old, rail worker, Welwyn [singing and music] Garden City.
CMS said he owed 16,000 pounds on the [music] day he died. His balance was under 4,000.
>> [music] >> Rest in peace, Gavin. Born 8th May 1980.
Gone [music] 1st July 2020.
You are not forgotten.
These are not statistics.
These are sons. These are brothers.
Are not my kind. [music] Paying parents dead three times the rate of everyone else their age. DWP refuse [music] to count the dead. No duty of care, no independent eye, no pause on the deal while people die.
CMS, a criminal system built on greed, taking money [music] from parents while their children bleed. Profit over people, gain over care for 1,959 dead. Is anyone there?
We are 300, we'll be 50,000 more.
>> [music] >> Change the criminal system.
Change the law. Change [music] to net income now.
Pause enforcements now. Fix [music] the ACT system now.
Stop the alienation now.
>> [music] >> Change the law now.
Change the >> [music] >> Change the >> Rest in peace, Johnny O'Neil.
>> [music] >> Rest in peace, Gavin Briggs.
This one's for you.
>> [music] >> See NDIS, we're coming for you in numbers.
We won't be silenced, [music and singing] and we won't be ignored.
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