Why bigger teams lose more people #retention #culture

Añadido: 2026-05-24

[00:00:00]What is true that others can learn from about the companies that are experiencing better retention and less attrition? And what tends to be true about those companies is empowered local leadership, fairly heavy FTE to agent ratios, which is expensive. I actually interviewed Gwen Bradley from Howard Hanna, and I said, "Okay, you're not the cheapest option in the market. How do you recruit, but more importantly, like how do you get agents to stay?" And she said, "Would you rather have 90% of a grape or 80% of a watermelon?"