I Broke Refund Scammers With BASIC Logic 😂

Added: 2026-05-23

[00:00:02][music] >> Welcome back to the YouTube channel. Hey guys, like and subscribe.

[00:00:16]Thank you for calling Apple support.

[00:00:18]This is Jordan. How may I help you? Um yeah, I just got a very very long text.

[00:00:23]Um It says Apple Pay security review notice gives a case ID. Your Apple ID is currently undergoing a security review following the detection of a pending Apple Pay pre-authorized transaction. In addition, our system has identified multiple login attempts and Apple Pay setup activities. Um It's wow. Um it's it's really long.

[00:00:51]Authorized transaction >> Let me check that.

[00:00:56]Let me just check that for you, ma'am.

[00:00:57]May I know your name, please?

[00:00:59]It's Penelope Bailey.

[00:01:04]How do you spell your first name?

[00:01:06]P E N E L O P E Last name Bailey, B A I L E Y.

[00:01:14]Thank you.

[00:01:16]Now, can you just help me with the case ID number? Let me just pull up the records here. 637-329-039.

[00:01:26]But before you check, I don't keep a payment method on my Apple dot com account. And the only payment method I have in my Apple wallet is my Apple credit card. And it has a zero balance.

[00:01:38]I don't see any authorization. It would come out of my available credit and I still have 10,000 available.

[00:01:46]I'll check that for you, ma'am. Don't worry about that. I'll check that everything. Don't worry.

[00:01:54]So, just help me with the case ID number. 637-329-039 Thank you.

[00:02:04]With the case ID number you provided me, I could see a notification sent on your number about a charge of $776.99 talking about?

[00:02:17]Uh you bro- you kicked out. $776.99, yeah. Uh there's no pre-authorization on my Apple credit card. If there were, it would come out of my 10,000 available. I still have 10,000 available and a zero balance.

[00:02:32]I'll tell you, ma'am. You know what?

[00:02:34]Right now, surprisingly, the reason why we sent you this notification because even we found this charge to be suspicious as this charge is showing coming from >> Uh but I don't understand why you consider it suspicious. I bought a lot of Apple products recently. I didn't do this. But um I've had a lot of expensive Apple products and you never contacted me about that. I bought a $2,000 MacBook Pro and you didn't say anything to me about that being suspicious.

[00:03:01]But I mean, actually we actually it would come from uh Goldman Sachs anyway cuz that's who um So, are you Tell me one thing, ma'am. Are you from Florida?

[00:03:14]I am from Florida, yes. I am. But but I didn't do this. And I told you I've I bought a lot of expensive things. I just paid off my Apple credit card. And over the past 6 months, I bought a MacBook Pro, I bought AirPods Max, all you know, as expensive or more expensive than this charge and you never contacted me saying anything about being suspicious. Goldman Sachs never contacted me.

[00:03:38]>> Because right now the reason why we contacted you this time because your Apple ID is showing getting access from multiple locations right now. And that too from different different states all together. It seems like a case of identity theft wherein your information might have got compromised and somebody else is trying using your details from the different locations right now.

[00:04:04]>> All right. Well, I guess I'll have to make a new Apple ID. I can stop that from happening.

[00:04:09]Um but like I said, I need to talk to Goldman Sachs. If you want to transfer me about this, then I can discuss this uh $776.99 with them cuz I don't see it on my Apple credit card.

[00:04:23]We can certainly do that, but for that we need to trace out the location for those people first who were trying using your details and we need to block them first.

[00:04:33]>> Well, that's something that you do on your end, not mine. I don't do that. I'm not I don't have technical capabilities to do that. You guys do that. Really?

[00:04:40]You hung up. You coward.

[00:04:48]Thank you for calling us to the support.

[00:04:50]How may I help you? Yeah, I just got a weird text. Um I'm not why sure why I got it. It says billing alert, your subscription has been successfully reactivated of Norton Plus, charge of $417.50. I don't have Norton. I never have had Norton.

[00:05:09]All right, ma'am. Let me check with that. And do you see any reference or the ID anything like that in your account number on the text, ma'am? Um No, it just says total charge $417.50 USD. If this isn't you, reach us at this number.

[00:05:27]All right, ma'am. Just be on the line, ma'am. I have to check in my system what's going on with you, all right? And could you please confirm your last name, ma'am?

[00:05:34]It's Piggott. My first name is Seraphine.

[00:05:39]Okay. Just hold on. Let me check in my system. Just bear with me on the line.

[00:05:43]Mhm.

[00:05:46]Yeah, I'm using Seraphine more often.

[00:05:48]>> Now, as I can see in my system, there is a purchase for Norton Plus worth of $417.50.

[00:05:57]And I do believe, ma'am, you have told me that you're not the one who made this purchase and you want to be cancelled, right, ma'am? Where was it charged um to?

[00:06:07]Cuz I I already looked I only have I only have one card in my possession.

[00:06:11]That's my Apple credit card. It has a $10,000 limit. Nothing's been um authorized. It still has 10,000 available and a zero balance.

[00:06:24]Uh it was holding on your account, ma'am. Okay. The payment will be deducted in next 24 hours.

[00:06:31]>> There's no pending charge on There's only I don't keep a payment method anywhere except my Apple wallet and it's my Apple credit card. There's no pending charge for this Norton.

[00:06:40]>> Ma'am, let me tell you one thing, ma'am.

[00:06:42]Let me tell you one thing. The hackers are still connected with your phone, all right? Hackers on my phone?

[00:06:50]Hackers on my phone?

[00:06:53]Yes. How would you be able to see that?

[00:06:56]You haven't even connected to my device.

[00:06:59]No, I'm not connected to your device, ma'am. But I can see But I can see over here, ma'am, like There is a There are some online hackers are still connected to your phone in two different cities. One from Mississippi and one from Texas.

[00:07:17]>> How do you possibly see anything with me just giving you my name and not even connecting to my device? How can you possibly see that?

[00:07:25]Because we have your number. We have your name. Okay, my phone number and my name doesn't mean anything. I mean, you can't you you're telling me there's people that have that have hacked my iPhone and you What?

[00:07:38]What?

[00:07:39]>> No, it means a lot. It does not. It does not. You haven't even Okay, Apple. When Apple When I work with Apple tech support, they actually connect to my device and help me. They don't change anything. They can only view things, but at least they connect to my device and tell me what's happening. You haven't even done that.

[00:07:59]No. I've told you, ma'am. First of all, listen to me.

[00:08:03]We have checked the history of payment and we have found that the account is still connected with >> How can you possibly check a history of payment when I've never done business with Norton? I never given Norton any payment information.

[00:08:17]>> There is someone else who is using your details on behalf of you. Not my card, they're not.

[00:08:23]Not my card, they're not.

[00:08:24]>> They are trying No, ma'am. I have told you there is someone else who is using your details on behalf of you, all right? They're not using my credit card.

[00:08:36]>> we are able Yes.

[00:08:40]So, if you're So, if this is >> If you want, I can show you. Are you telling me this is identity theft? Are you telling me this is identity theft because nobody has possession of my credit card. Yes.

[00:08:50]>> Okay. Well, then I need to call the people Okay. Well, then I need to call the people who monitor my credit cuz I have never done business with Norton before, not ever.

[00:09:00]No. No, you don't need to call anybody, all right? They will not going to help you. Who? They're not going to help me?

[00:09:06]Really? You're haughty and arrogant.

[00:09:08]What What makes you think that's not that if I call somebody that monitors my credit, they won't be able to help me?

[00:09:15]Ma'am, can you listen to me? Can you listen to me, please?

[00:09:19]The people who monitor my credit can absolutely help me if that's what's going on.

[00:09:28]I'm telling you that I will help. You don't need to call anybody.

[00:09:34]>> How can you help me? Okay, Norton. Are you talking about You You You have Norton antivirus, right?

[00:09:44]All right. Now, tell me one thing. Do you want to cancel that or not? I asked you a question. You deal with Norton antivirus, correct?

[00:09:50]>> No, I will not I will not answer any questions off you.

[00:09:54]What?

[00:09:54]>> Because right, you're wasting my time.

[00:09:56]Oh my god, you're not even Oh my god, you're one of those filthy disgusting scammers, aren't you? Wow, I should have realized.

[00:10:04]>> Yes. You You thief.

[00:10:07]And then there they went. Yes, at least he admitted he's a thief.

[00:10:18]Thank you for calling customer support.

[00:10:20]How can I help you? How can I help you?

[00:10:21]Have I reached Apple?

[00:10:24]Yes, you are speaking with Apple customer support. How can I help you? I just got a text that says official notice your account was charged $291.50 for a transaction with Apple.

[00:10:35]Um $291.50. I don't have The only The only payment method I have on my Apple wallet is my Apple credit card. It's a zero balance and there's no $291.50 been taken out of my $10,000 available.

[00:10:51]Okay.

[00:10:53]So, as ma'am, like Let's say any reference ID or any case ID on the message that you have received.

[00:10:59]The reference number is TX-7363.

[00:11:07]All right, so could you please help me out with your first name and your last name?

[00:11:10]Seraphine. S E R A F I N E.

[00:11:16]Pigot. P I Pigot. P I G O T as in Tom.

[00:11:25]Okay, it's Seraphine Pigot.

[00:11:27]Pigot. Oh, sorry. Pigot.

[00:11:30]All right, so and also, ma'am, could you please help me out with your zip code?

[00:11:34]All right, thank you for confirming the information, ma'am. Just hold the line for a moment. Let me pull up your account information.

[00:11:44]I decided to go with Seraphine this time because it seems like they're getting onto Penelope and they're hanging up as soon as I say Penelope.

[00:11:53]You're holding the line, ma'am. I really appreciate your time and patience. As ma'am, I have your account in front of me and I can see that the amount that has been charged $291.50 and it says it's for Bitcoin.

[00:12:07]Bitcoin? Apple Apple doesn't deal with Bitcoin.

[00:12:12]But, ma'am, uh like we can see that the amount that has been charged and it has been charged for Bitcoin. Well, I've got to tell you, my Apple credit card is the only payment method. I don't keep one on apple.com, but in my wallet, the only payment method is my Goldman Sachs credit card and there's nothing on it, so there's nothing there.

[00:12:33]Uh well, in that case, like is there anyone else who could access your device and make a payment?

[00:12:38]No.

[00:12:42]No. As ma'am, uh like your account is in front of me and it appears that your account was logged in from a few different locations and that is a part of Florida, that is Dayton, Ohio, and California. So, do you know anyone from any of these two locations? No, I don't, but I'll cancel I'll I'll delete my Apple ID if I have to, but there like I said, there's no payment method linked on apple.com, so they can't charge anything. So, that's probably why they logged in and then logged back out.

[00:13:11]They're like, "Oh crap, no payment method here. [clears throat] Can't charge anything."

[00:13:17]As ma'am, but it shows to me that someone else is using your information over the internet and they are making a multiple transactions on your account on your name. Not my account. They're not.

[00:13:27]I just told you my Apple credit card has a zero balance and there's nothing I still have $10,000 available.

[00:13:37]I'm sorry?

[00:13:39]I told you they're not charging me because I checked my Apple credit card before I called you and there is no pending charges and my account balance is zero. Also, I have I still have $10,000 available. If something was charged on my Apple credit card, it would come out of my available balance and it has not.

[00:14:00]Uh as ma'am, let me tell you like as You last you told me like you haven't made any of these charges, but this is uh we can see that this is a pre-authorized charge and Well, if it's a pre-authorized charge, it can be canceled and I think I advise you to do that because it's not going to hit my payment method.

[00:14:19]Like I said, I checked it.

[00:14:22]Yes, so ma'am, we'll help you to cancel this transactions and let me tell you that there is another charge that has been made under your name and it's $1499.99.

[00:14:33]Not on my card. It is not. I just told you my Apple credit card Well, I I I told you my credit card doesn't have anything on it, so go ahead and cancel those, please. Those are fraud, obviously. And I'm glad I don't keep a payment method on my apple.com.

[00:14:47]That that deterred them and there's nothing in my Apple wallet besides my credit card and I'm good to go, so please cancel those.

[00:14:56]All right, ma'am. So, okay, we'll just go ahead and cancel this transactions.

[00:15:00]It will take like 24 hours once we cancel the this transaction, we'll send you an emails or text message.

[00:15:08]That's interesting because they you know, it's really weird that Apple called me about this because when I bought all my Apple products a couple months ago, they never called me about anything.

[00:15:19]Uh but ma'am, like we didn't call you, ma'am. As you you were the one who called us. No, I didn't call you.

[00:15:26]I just placed an order online with the Apple Store and and Apple didn't call me and say, "Hey, why are you buying that MacBook Pro for $2,000? Hey, why are you buying AirPods Max for 550?" They didn't call me and say anything like that. And I I I had no idea and I had no idea that Apple was selling Bitcoin now. That's interesting.

[00:15:48]Ma'am, this is not I I was telling you that the amount that has been charged and it is for Bitcoin and it's The charges has been made from your Apple account.

[00:15:58]>> No, it hasn't. It How can they charge anything when I don't have a payment method on my Apple ID?

[00:16:04]How's that possible?

[00:16:05]That'd be a neat trick to have somebody charge me for something when there's no payment method there. I told you the only payment method is in my wallet. My Apple credit card in my wallet is the only payment method I keep anywhere.

[00:16:21]All right then, okay, we'll just go ahead and help you to cancel this transactions. Yeah, go ahead and cancel it, scammer.

[00:16:29]All right, ma'am. Scammer.

[00:16:32]>> [laughter] >> Hello. Thank you for calling support.

[00:16:38]How may I help you?

[00:16:40]Yeah, I just got a text. Um It's It's weird. It says um "Your Apple ID was used for a USD $299 purchase at the Apple Store in California. If you didn't authorize this I don't have a payment method on my Apple ID, so that's weird.

[00:17:00]Actually somebody used your information and made the Apple ID. Oh, I'm sorry.

[00:17:06]I'm sorry, you didn't hear me. I don't keep a payment method on my apple.com Apple ID. I don't do that. The only payment method I have I'm speaking Can I please speak? Can I please speak? The only payment method I keep it is in my wallet. I keep my Apple credit card in my Apple wallet. I don't keep a payment method on apple.com. I don't do that.

[00:17:28]So, there's no way anybody can charge anything.

[00:17:32]But you got a notification, it doesn't mean the charge has been happened. I mean, it's quite possible somebody used your information and made the Apple payment. Okay, made the Apple pay and paid the money, but don't worry, we will cancel it and we'll give you the refund.

[00:17:48]Can you tell me are you in front of the computer at this moment?

[00:17:51]>> Okay, I checked my Apple credit card, the only payment method, the only thing that I have in my possession and it still has a $10,000 limit on it.

[00:18:00]And it has not There's no authorization.

[00:18:03]I still have $10,000 available.

[00:18:08]All right.

[00:18:10]Then you do one thing, you just be in front of the computer, so I will check what is the major problem, okay?

[00:18:16]>> no problem. I told you I didn't get charged anything. There's no problem.

[00:18:25]Maybe you sent this to the wrong person.

[00:18:28]Possibly.

[00:18:31]So, you do not want to cancel it. You You are happy with the charges, right?

[00:18:35]>> I told you there are no charges. None.

[00:18:39]There are no charges.

[00:18:41]Pardon? Okay, forget about that then.

[00:18:45]Forget about that because you're a scammer. Couldn't scam me, so just forget about that. And then he hangs up.

[00:18:57]Thank you for calling Apple customer support. How can I help you? Thank you for letting me connect you to Apple customer support. How can I help you?

[00:19:02]Yeah, I just received a text that says we detected a charge of $299.99 on your Apple Pay account. If this wasn't you, please call Apple support right away.

[00:19:16]All right, can you just confirm your name now with the help of your I'm hearing a bunch of background noise. Are you there?

[00:19:23]Yes, I'm still here. Can you just confirm your name, ma'am? Seraphine.

[00:19:32]Pigot.

[00:19:33]H as in Henry. All right.

[00:19:36]And can you just confirm me that did you make any kind of transactions from your end? I have made transactions today. A lot of transactions. Pardon?

[00:19:47]Okay. Now, hold on for a moment. I'm sorry, is you speaking?

[00:19:56]Actually there are lots of people working on the area right now.

[00:20:01]Okay, because I'm having a hard >> now you can hear my voice properly. I can hear you at the moment.

[00:20:11]Go ahead. Yeah, I'm sorry. I was having a hard time hearing you because of the background noise.

[00:20:17]Um yeah, I've had lots of transactions today but not for $299.99.

[00:20:22]Um Apple Pay, are you talking about apple.com or my Apple wallet?

[00:20:29]Well, basically madam, we are from Apple. So, whatever the problem you are facing with your Apple wallet or account, everything will be fixed up by us. So, don't Okay.

[00:20:40]All right. Well, I'm asking you I'm sorry.

[00:20:43]I asked you a question. Is this $299.99 on apple.com or is it in my for my Apple wallet? Which one?

[00:20:53]Uh we have to check it madam. First we have to connect you with our secure server as because you can understand we are suspecting it as a fraudulent charge and maybe you are being victimized by some overseas hacker or some scammers as you didn't make this transaction, right?

[00:21:10]Well, I didn't make this but but if it's if you're talking about apple.com, I don't keep a payment method on apple.com. The only payment method I have is in my Apple wallet.

[00:21:20]My Apple credit card and there's no $299.99 authorized on here. I'd see it.

[00:21:26]It would be pending. I don't see it.

[00:21:30]Yeah, because we have ordered that payment for 24 hours as a immediate basis so that we can verify whether you have made this transaction or not.

[00:21:41]>> Why didn't you call me about the other transactions I made today because I made one for $550. You didn't contact me about that.

[00:21:50]Because we didn't suspected that transaction as a fraudulent one. All right, I've made several transactions today and you pick out this one as as I don't understand. Um it's not in my Apple my Apple wallet.

[00:22:03]It's not in my Apple credit card. If I need to speak to Goldman Sachs, I can speak to them because they're the one that handles my Apple credit card, not Apple.

[00:22:13]Okay, now let me tell you madam that there are some reasons, right? That why we have like suspected this transaction.

[00:22:24]So, you can see it by your end that there are so many transactions you have made and all of them you can see over there but the transaction of $300 you cannot see that. That is the reason we have also sent you this message because we can see from our server that this transaction has taken place today morning but we can see also that this transaction has made from a different location from Ohio which is making us suspicious. Okay, how there's nobody nobody has my Apple credit card but me.

[00:23:01]I don't understand how anybody in another state could use my Apple credit card. It's very secure. Could you transfer me to Apple or excuse me to Goldman Sachs so I can talk to them about this because they were the ones that handle my Apple credit card. It's the only payment I've got and Apple doesn't do anything with that.

[00:23:21]Okay, but madam like if you want to fix up the problem, I can help you by connecting you with our Apple You can't you can't help me. You don't you don't you don't manage the Apple credit card. Goldman Sachs does that. So, I need to speak to them. If you could transfer me, that would be great.

[00:23:40]Okay, hold on. Uh-huh.

[00:23:44]Apple really does transfer you to Goldman Sachs and now he's going to get one of his buddies to get on the phone and pretend to be Goldman Sachs.

[00:24:04]Hello, can you hear me?

[00:24:06]I hear you.

[00:24:09]All right, this is Goldman Sachs. Can you hear me? I can hear you. Okay, so ma'am, can you just confirm me that for what reason you were trying to talk to me?

[00:24:17]>> Well, who am I speaking with? Usually I get a name of the person I'm speaking with when I speak with Goldman Sachs.

[00:24:24]Who is what's your name?

[00:24:25]>> Yes, so my name is my name is John Williams.

[00:24:31]Okay. All right, Mr. Williams. Yeah, um >> [clears throat and cough] >> excuse me. I wanted to get transferred to you because I was just on the phone I was just on the phone with Apple about a $299.99 charge and like I told them I made several transactions today. I didn't do anything with the with this I don't even know what this is. I don't see it. Like I told them if it was pending I'd be able to see it as a pending charge.

[00:24:59]Like you've always told me. All right.

[00:25:06]Hello.

[00:25:09]Yes, I can understand. I'm just checking it from my end.

[00:25:13]Well, I haven't given you any information yet.

[00:25:18]No, we have got that so you're that there is a transaction of How I'm sorry.

[00:25:24]You haven't gotten my name or anything yet. You always ask my name and everything before we continue.

[00:25:32]Hello.

[00:25:35]>> [laughter] >> Morons. They're complete morons. They sound like a bunch of fools probably sitting in a call center not knowing what to do and they didn't know how to figure this one out so that's good.

[00:25:47]>> [sighs and gasps] >> If I ever get scammed I'm going to get somebody on that I have a friend named Penelope and she don't play and she see you in person I don't think it's going to be good for you.