Industrial AI companies are transforming physical industries by deploying autonomous systems that can increase productivity by 30-40% in sectors like mining, where autonomous haulage systems and equipment augmentation enable continuous operations without human operators in dangerous environments.
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Deep Dive
Inside Travis Kalanick’s Wild New AI Company
Added:I forgot to ask Jason if he has opinions about resto mods for jet skis.
I'll ask you. Is there a Is there a jet ski that you'd recommend for the somebody >> I saw a wooden I saw a wooden jet ski recently.
>> A wooden? That's a >> Like a really classic jet ski.
>> Dude, don't get me excited. I'm into it.
>> But these things go fast.
>> Yeah?
>> I think I went 70 miles an hour on my jet ski to work.
>> Wow.
>> To work. [laughter] >> That's faster than most people commute.
They're stuck in traffic.
>> I mean, I've got a 5-minute commute to work on a jet ski.
>> ski.
>> Unless it's raining.
>> Yeah.
>> Unless it's raining. Yeah, not unless >> I think it's a little weird.
>> And you call an Uber.
>> Okay.
>> Is it Is it Is it helpful? Do you do your best thinking on the jet ski?
>> No.
>> No.
>> [laughter] >> Does it clear the mind?
>> Does it clear the mind?
>> No, it's just Guys, it's it's a it's a it's a it's a [ __ ] notch on the belt. It's like, who else do you know is jet skiing to work? Nobody. I'm the guy.
>> Oh, you're that guy.
>> I looked it up. I looked it up uh on your guys's application, Open AI, you know, Chat GPT on your guys's app.
>> Yeah, yeah, that's our app. Yeah, our app.
>> Yeah, on your app.
>> You're welcome, by the way.
>> Um yeah. No, I I want to thank you for all the great stuff that you guys are providing in Chat GPT.
>> [laughter] >> But I think there's like one or two other CEOs, but but nobody at a major Nobody at Nobody thousand person plus as a CEO is commuting to work.
>> On a jet ski.
>> On a jet ski.
>> Only a Texas resident, right?
>> Texas resident.
>> That's right.
>> Primary residence. That's right.
>> Yes.
>> Um Before we start, the last time you were on here, that was for me the best moment of making the show ever. John and I uh it was it was totally surreal and uh we had a we really really enjoyed the conversation, but but to me, we left that and it was almost depressing because as somebody who, you know, started getting into startups in the 2010s, you were that guy.
And then I was realizing with the show, we we had that conversation with you and it and it was, you know, a significant day for you, but it was sort of depressing cuz I realized like a moment like that would never actually come again where I got to basically interview it will happen it will happen no it'll happen differently but but you know a childhood hero having that conversation that's one of one for me. I don't think it'll happen again. There'll be other it was peak it was peak.
But anyways, you've been busy since then.
>> I've been busy.
I look I'm super excited it's my first open AI podcast.
>> [laughter] >> I'm very excited about it. Also, I want to let you guys know that if you need therapy sessions for what it's like to be a made man in retirement.
>> Sure.
>> Like if that's a thing I can I can help motivate you guys.
>> one of therapy in this situation just get a jet ski?
>> No, it's just it's it's actually denial.
You got to get over the denial.
>> Okay. Over the denial.
And then [laughter] the acceptance?
>> Yeah, it's something like that. I don't know the 12 steps. I don't know the 12 steps.
>> Yeah, yeah, yeah, everyone just knows denial and acceptance. They they don't know any of the other ones.
Grieving, bargaining, there's a couple others in there but you do go through that. It's natural. Yeah, it happens but then you start building and >> So if you guys need advice, you need therapy I'm here for you. I mean I know that [ __ ] maxing is you're not supposed to do therapy. I'm just saying >> [laughter] >> there are benefits.
>> your new partners. They're like if there's one thing they wrote into the fundraising round, they wrote into the docs like cannot go to therapy.
>> Yes, but but podcasts are modern therapy for men. This is what men do. They don't go to therapy.
>> You should have you should have you should have office hours for founders but they have to just come out on a jet ski while you're going and you're going 70 miles an hour and you'll coach them.
>> I'm I am starting to teach many founders and people in tech world how to water ski, how to wake surf. A bunch of my engineers already. So, there was one guy who didn't know how to swim, but I got him behind the boat wake surfing.
>> Woah.
>> Woah. So, you had a you had a life jacket.
>> Yeah, life jacket. The life jacket on.
>> Life jacket. It It It sounds weirder than it is.
>> Yeah.
>> But, it was still very weird.
>> It's [clears throat] a high risk.
>> Yeah.
>> Yeah, it was good.
>> Potentially.
>> Uh okay, cool.
>> The business.
>> Business.
>> Going well?
>> Dude, it's business time.
>> Yeah.
>> Got to put on the business socks.
>> Unfinished business.
>> Unfinished business.
Um so, yeah, I announced earlier today uh we did a $1.7 billion raise. There's some There's some noise that's going to happen.
>> Wow.
>> For now.
This is [ __ ] You guys are crazy.
>> [laughter] >> I'm hitting it next time.
>> Yeah. [clears throat] >> Um Uh so much noise.
>> So much noise.
>> All right, but walk us through.
>> you came in very relaxed.
>> It's just walk us through. I think it's been what?
>> It's been uh 4 months since we talked? Three or four months? Something like that.
>> Yeah, I think Did we talk in April or March?
>> I think March.
>> Yeah.
>> Oh, that's right. Yes.
>> Early March.
>> The 4 months.
>> So, >> So, yeah. So, >> What happened with the business to unlock the next round?
>> Uh I mean, we continue to go up and to the right, but like the announcement of Atoms was we are we're going to do physical automation, physical AI.
What we are calling industrial AI to transform these industries one at a time. We were we did food. We moved into mining. We're doing transport.
And it's working.
And so, that's how you go. Yeah, and then of course, there's like going out of stealth, there's all the things, and it was just the right time.
>> Yeah.
>> So, um So, yeah. We just went to market.
>> Yeah.
>> We said when I when I originally went to market, I was like, "These were separate companies. Okay, so our mining and transport was a separate thing.
Food was a separate thing and and we had a bunch of other, you know, a bunch of subsidiaries doing cool stuff. And I said, "Which one do you guys want to do?
Do you want to invest in mining? Do you want to invest in food? Do you want to invest in this?"
And they're just like, "We want to invest in you."
>> Yeah.
>> Yeah.
>> And we heard that like we took the like the first five folks we talked to all said that.
>> Yeah.
>> So then what we did is we put the companies together and then sold the equity in a singular entity.
>> Yeah.
>> Yeah.
>> Uh so just put put it together. And it and it I it's much easier for me. I don't know how uh how Elon does it with all the different companies >> tables and >> It's it's wild.
>> Well, no, no, you The answer The answer is what's been happening, right?
>> Is it all comes back together? But he did Guys, he did it for 20 years though.
>> Yeah. Yeah. Yeah.
>> And he's still technically doing it with Tesla.
>> Yeah.
>> SpaceX like they are different companies.
>> Boring company, Neuralink. Like he's still got a lot of different companies.
>> in there for investors is like even with Elon companies there's such an insane power law where you have a $10 billion company and then you have a, you know, a $2 trillion company, right? And it's like you just want to expose you want broad exposure. Ideally, you know, you could just invest in the one that breaks out, but you want broad exposure to the category.
>> When things are first getting going, there is a lot of upside of having them separate.
>> Sure.
>> Uh because if somebody wants to invest in a really cool thing and this is what happened when we first got the transport and mining thing going. If they want to invest in that cool thing, they're like, "I don't know anything about food." By the way, food on its own is robotics, real estate, like restaurants, like uh you know? And so they want they want to be exposed to that one thing and they don't want to have to underwrite something going across all things. Um and they're like, "Well, if If losing money over here, I want you to lose money over here.
>> Mhm.
>> So, how much of the money I'm putting in is going to go to that?
There There has to be a theory of the case of how you put it together, how you allocate capital across. And honestly, once you're starting to get to profitability on one or more, then that conversation starts to get easier. And I think that's That could be why I I I can't I can't speculate on on on sort of Elon's world, but certainly I'm super excited to have those pieces put together into a single into a single puzzle.
>> What does go to market look like in the mining industry for you?
>> It's the freaking best.
>> Okay. Because specifically like when I think of when I think of your go to market magic.
>> Okay.
>> It was deploying young people to a new city in Miami, and they're doing a marketing stunt, and it's not like you're calling in favors or leveraging your network to get Uber up and running in a new city. That was something that was organizational design.
>> on. That's consumer.
>> Exactly. So, how is it different?
>> Well, it's just like Well, all the food stuff we're doing is business. Almost all of it.
>> Really all of it. Uh mining's all business. So, it's So, so look, there is a big thing if you go from doing consumer to doing business. And I think we may have talked about this last time.
That's a whole other ballgame. I mean, it takes years off your lifespan doing it. Like getting good at it and then owning it. But mining go to market is cray-cray.
>> Yeah.
>> Like So, I was just giving an example.
>> to the mining conference or something?
>> yes. You're meeting CEOs. Yes, you do that. But But But you know, I can a lot of times Look, when you have very efficient transportation, you can go places. So, a month ago, I dropped into deep Amazon in Brazil.
Okay? Like deep northern Brazil, like Amazon >> Places you can't even get a jet ski to.
>> Guys, it's the Amazon of the Amazon, okay?
>> Okay.
>> [laughter] >> And and like tiny airports, you just like you kind of just >> Dirt.
>> You slide into the DMs, except there's a tarmac, okay?
>> you go.
>> And >> Yes, of course. And massive iron ore mine that we're operating in there.
>> Okay.
>> And you see like we took We were there for a couple days cuz we already have customers there.
Customers called Valley. It's a massive mining company.
>> Yeah.
>> And um They It's It's like the world's largest iron ore mine. And you go and you get in a helicopter.
Just going over one of the sites takes 30 minutes.
>> Wow.
>> Okay?
And it's fascinating. It's so fascinating and you're learning how the system works.
You're sort of figuring out how do I You basically take a kit, you apply you you you install it onto a machine and that machine becomes autonomous. And some of these machines are like 20 years old. Some of them are new.
Um and so there's lots of different kinds of machines as well and you're making the mine more productive. You're um you are making it way safer. It is super Like they have lots of safety protocols, but like it is mining.
>> Dangerous business.
>> It is a dangerous business uh and the opex goes down all at the same time. It's kind of a beautiful thing. And then, you know, I went from Brazil and then straight from there dropped into the border between Iraq and Saudi on the Saudi side. So, we have a phosphate mine that we're doing stuff there.
The signals were jammed.
So, we had to like my pilots had to land kind of like old school style, like visual physical visual.
>> Is that because of the conflict going on in the region?
>> And just the general >> Yeah.
>> the vibes on the borders there. Yeah.
So, um but same story. And so, go to market is wild. You just stand up and like crazy places, but it's super needed. And so, what's happened is the the Pronto technology has got gotten past human productivity.
Which means you go to a gold mine CEO, you talk about go to market, you go to a gold mine CEO and you say, "Would you like to have 20% more gold per year?"
>> [snorts] >> Absolutely.
>> Good stuff.
>> We haven't heard no.
>> Yes.
>> Okay. Okay.
>> But they're but they say, "Prove it."
And that's where the rubber meets the road, right?
>> does it take to prove?
>> It used to take a lot longer. Now, like once you've proven it enough times, then it sort of gets its own momentum.
>> Gets around.
>> And so, we're in that we're in that place on Pronto where that momentum is taking hold because there's enough proof points where it shows it's working in so many different places. Where people are like, "All right, let's go. We're going to think of mining autonomous mining almost like um almost like enterprise software where you get a pilot. There's like a 10,000 person company and you've got you you you got an enterprise startup and they're like, "I got like eight seats, but it's this huge company. And if we get it, it's huge."
And we've got this other 10 seats over at this other one. It's a pilot, but I swear it's going to work. And they're out there pitching and trying to make it happen.
>> Yeah.
>> But once it works, and in mining that means human productivity, human level better than human productivity. Once it works, it goes big.
>> Mhm. Yeah.
>> And they're like, "Okay, let's get across let's get across all the vehicles." And so, we're sort of in that mode with a bunch of different customers right now.
>> How big is the opportunity to just increase uptime of mining operations? I imagine that there are mines that are trying to operate 24/7, but getting a night shift in the middle of the Amazon reliably, everyone showing up and being, you know, healthy and happy and eager.
It gets a lot easier when it's like, "Yeah, we're still going to have a bunch of people on site, but they're going to be overseeing robotic work." For sure.
>> So, uh so, yeah. I mean, the um there's two parts to the productivity gain. First is the machine per hour doing more.
>> Yeah.
>> That's part one. Part two is hours and call outs and all of that stuff. Uh as well as just, you know, the safety protocols change when you have less risk.
>> Yeah.
>> So, there's a lot of things like this that pile on to each other.
My guess is you could even end up 30%, 40% more productive at the end of all of it. And when you do that, the opportunity speaks for itself. Um a gold mine that's doing 30 or 40% more gold per year is kind of whoa, but that's for every mineral.
>> Mhm.
>> That's lithium. That's Like, we also go all the way down to quarries. Quarries are different because quarries are basically it's about cement, let's just say. That's the main jam. There are others, but let's just go with that. Um you can't you don't just go do more rock because you need cement customers on the other side. They're only using so much cement.
>> Like, where do you store it?
>> Yeah, exactly.
>> Yeah.
>> And so so, that's more of an OPEX play and they're thinner margins there. But I'm in the game and it's kind of interesting and it's a lot of fun. And for that company, for Pronto, they were super Anthony Levandowski and the team there, super scrappy, true startup style, lean as hell, like so lean, like that Christian Bale movie.
I can't remember the name of it.
>> The Machinist.
>> Yeah, dude. He's like super lean and I'm like, "Guys, we got to go from lean to muscular."
>> to go to Batman.
>> And that's what we're doing Like, and you think of that >> That's a good. That's a >> And so you think about enterprise go to market.
Part of our go to market is is building credibility with our enterprise customers that we're going from lean to muscular because they the demand is there.
It's ready to go. They're like we need you to be muscular. We need the protein powder and the whatever else.
>> What what What holds you back from What holds you back from scaling? You let's say you do a pilot, it works well.
You're attaching hardware to existing systems and hardware that they're using and they say, "Okay, we're getting more out. Maybe we want to place orders for more machines." I I imagine the lead times on some of this mining equipment could be insane. How much of the stack do you want to own?
>> Um Say the question again. I'm sorry. I just blanked. Go for it one more time. I apologize.
>> you're taking existing mining equipment.
And you're augmenting it with you're bringing your you're making it AI enabled, makes it autonomous, you're making it more efficient. And they say, "Great, this is working. We want to scale up our operation cuz maybe we need less or we can do more with the same, you know, human head count." Um but what's the I imagine there's some things that are out of control for for you at that point where they're like, "Okay, we need more of this heavy mining equipment. Let's let's add it to the site." But is there like a lag time there?
>> The real lag time is getting So you have to you're So let's say we want to get a bunch of machines that are in the Amazon up and running.
Okay? How do you do that?
So I've got a ship a bunch of sensors, a bunch of compute, a bunch of equipment and mechanical systems, let's just say, so that a team can then go install it.
>> Yeah. So, you're basically building a data center on site.
>> So, you know, it's sort I wouldn't put it that way. I would say it I mean, if you considered a machine with sensors and compute a data center, I mean, you could, but it's really think of those there are servers, but I wouldn't say a data center. It's not really like >> of Bring Mining are modest style like shipping container size level of volunteer as one.
>> You're So, you bring in the stuff. Yeah.
Okay.
You have to install it.
>> Yeah.
>> Um you have to like bring it up and make sure, okay, this is a new place. How does it Does this machine work properly in this new place? And calibrate and make sure it's safe and all of this. So, there's like a process of getting up.
Then there's change management because that that site's going from there are people that show up in the morning. There's all this very regimented process uh to make sure everything's going exactly as planned and people are exactly where they're supposed to be because otherwise, weird things happen on a on a mining site.
>> Yeah.
>> So, you have to go from that to, okay, we're now running a autonomous mining operation.
It's just a very different thing. So, the ins the installation and the bring up and what we call commissioning are sort of like the things you have to do.
>> Mhm.
>> Um and, you know, like why does it take a long time to install? Because that machine may not even be drive-by-wire.
>> Yeah.
>> So, you have a mechanical system.
>> Mhm.
>> Like if you turn the steering wheel like it's You know what I mean? Yeah. It's a It's a mechanical system.
Uh hydraulic system.
>> bringing where you have to >> You have to push a physical button. You You're Yeah, you're you're trying to make electricity then do a physical thing. So, then you need physical actuation.
>> Yeah.
>> Yeah.
>> To do the things because it's not These machines are not natively drive-by-wire.
>> Yeah, so that's So, that's that sounds That sounds uh incredibly difficult, but necessary cuz you're not going to get a mine to rip out tens of millions of dollars of equipment that they already have.
But would you eventually go full stack?
Like build the entire >> I mean look, we ultimately I mean that if you go in the mining industry there's like this this uh term it's called no entry mine.
>> Mhm.
>> A no entry mine is a mine where there are no people >> Mhm.
>> in the pit.
>> factory.
>> Yeah, kind of like that version version of it. There might be people in a control center. There might be but like in that pit no human.
>> a wildly different calculus from a safety perspective I imagine.
>> Totally different obviously. And so there's drilling, there's blasting, there's loading, there's haulage, >> Mhm.
>> uh there's crushing. I'm just going through the different parts of the mining operation.
>> Mhm.
>> Um and what you do is you start somewhere and then you start extending to those other areas to get to that no entry thing. And the no entry thing is you can have an autonomous thing. Like like our haulage system is autonomous.
>> Mhm.
>> If you're getting in a new place, you can do remote control and move into autonomous.
>> Mhm.
>> If you want to go super no entry or lower entry mine if that makes sense. Um it's it's super fascinating. And then you're talking about you're talking about loaded a 2 million pound machine that's moving potentially 35 miles an hour down the road.
>> Yeah.
>> And it's it's an off-road thing.
>> But like 2 million pound machine moving 35 miles an hour off-road.
>> Yeah, dude.
>> This is why you have to jet ski this is why you have to jet ski to work.
>> So no, I you get in it and you can you know, you would can experience it like uh I mean it's not like there's like a amusement park for this but like I've certainly experienced it where I can get in the I get in the machines and and check out what's going on.
>> This is like the dump truck with 20-ft tires, is actually >> Are any of these are any of these companies like acquisition targets?
Where you would you would be able to come in and say like you're doing a lot of stuff well, but here's all the stuff that you're never going to figure out like us and >> I mean look, I would say the way we think about it is the the haulage part of a mine is where the most of the vehicles are.
And so and we think of haulage as the cardiovascular system of a mine.
>> Mhm.
>> So we're obviously very connected to all the other machines, but we don't do all the other machines. So we're like in an ecosystem. So we can work with them where like there's APIs cuz like if you're doing haulage, you need to know where the other machines are and what their status is as an example. There needs to be orchestration coordination there, which is pretty interesting. In terms of like acquisition, like you know, I I do I have to sort of admit like the Uber mentality my mentality, let's just say. Yeah, yeah.
>> [laughter] >> My dune.
>> Yeah, yeah. It's like not I guess Uber is different today, but in my world, we didn't acquire [ __ ] We just built.
>> Yeah, that's right.
>> I don't know if I have an opinion yet.
I'm not like religious about it, but if we feel like we can build something, we do. But that But sometimes people have differentiated awesome stuff and you're like, let's partner. We're open to it, you know.
>> How would you pitch me if I was a young person Stanford CS new grad worried software engineering not being the easy path where I can bounce around from Google and maybe Uber had a cushy job for me.
Pitch me on going to the Amazon and building the app.
>> that's awesome. I mean that's awesome. I thought I just did. I mean that That was the pitch. That was the pitch.
>> Do you think Do you think uh young people are receptive to this pitch? Yet are we about to to receptive? Why should they be receptive?
>> interesting cuz I only run into the young people that are receptive. Like I'm not out there pitching like lame sauce dude who doesn't want to work.
Sure.
>> Sure.
>> Like I don't end up I don't end up in the same room as this guy.
>> Do you want to Do you want to Do you want to a job where Do you want a laptop job or do you want to be dropped into a mine in the Amazon and like build build, you know, science fiction?
>> This is the thing, right? This is why the Adams thing is cool.
Because you're not dropping a You're not dropping a [ __ ] app in the App Store.
You're like automating a 2 million pound machine going 35 miles an hour carrying gold.
>> Do you Do you watch Do you get Do you get a >> There's a lot of profanity happening today. I don't know why it's happening, but it is.
>> No, it's Let it flow.
>> It's why I acknowledge it.
>> Do you Do you watch sci- Do you Do you get inspired by science fiction at all?
Like I can I can imagine like watching Dune for you is you're just like texting pictures to the team like >> Of course. I'm like a I'm My fave is is Asimov.
He's my fave.
Um Yeah, the I, Robot series is like just so epic. Um >> What is your takeaway from the I, Robot series with regard to AI safety doom generally? Have you ever had moments of maybe we won't figure it out?
>> Won't figure what out?
>> The alignment problem broadly? Like the the the I, Robot the three laws of robotics which is sort of an elegant solution. It's tested obviously, but >> I love >> I would love to come back to a world where where everyone both the doomers and the AI builders agree that yep, the three laws of robotics will be sufficient.
>> some ways Well, in some ways it in the series the three laws don't always work out.
>> Yeah.
>> So I think there's a lot of I I thought there was a lot of nuance to those three laws even though the laws are sort of so simple.
>> Yeah.
>> Um I love the intention of those laws.
>> Sure.
>> Um I I sort of think of it a little bit differently, which is I have been entrepreneuring for a a long time.
>> Mhm.
>> Like a long time.
>> Yeah.
>> And I have failed.
And when I think about why I failed, it's usually because I was building something that nobody liked.
>> Mhm.
>> So, if you build something that people don't like, I don't think you're going to succeed.
>> Mhm.
>> So, what how does that relate to your question?
He's like, "Please tell me cuz I'm not >> [laughter] >> connecting the dots at all. What are you talking about?" Well, if you make something that is anti-human, if you make something that doesn't serve people, >> It will be >> think you're going to make it.
>> Yeah.
>> I don't think you're going to make it.
And by the way, like yes, we're using AI to help us make decisions, etc., but what do those AIs really, really want to do? Almost too much. They want to please us.
>> Mhm.
>> So, I just think if you're not making stuff that humans want, it's not going to work out, and that's kind of obvious, obviously, but I think it keeps going.
>> Yeah.
>> Um and yes, there's the dangers and the things and the this, but that's my that's my starting point for how I think about these things, and we can't control all the things.
>> Yeah.
>> Um and I do think, of course, you have to have safety situations, and there's collisions uh of like what do I what do I prioritize first, and how do I do it, which is I think where Asimov's laws go, but um I I I instead of writing sci-fi books, I'm just doing the thing, and I'm making sure that the the machine stays on the road.
>> Yes. [laughter] And related to that idea of like doing the thing, making the machine stay on the road, I imagine that your your world war view is somewhat informed by your contact with reality, the fact that you can see the progress of diffusion, how long drive-by-wire systems take took to roll out, and the need for AI to be deployed in like tactile ways that that that that you just see it as more positive sum, more there's more opportunity.
>> like you're deploying robots that people want. Right now, robot I mean, look, there's some point where robots have their own bank accounts and their citizens and all this. We're just not there yet.
>> Sure. Sure.
>> And before we until we get there, >> Yeah.
>> that robot is owned by somebody.
>> Yeah.
>> And that somebody has a bank account.
>> Yeah.
>> They are paying based on the value you're bringing them because they like your stuff.
>> Mhm.
>> So, if you are doing things that humans don't like, you're done.
>> Yeah.
>> And trust me, I've done it.
>> Yeah. Yeah. Yeah.
>> I've built things that nobody liked, and it sucked. I don't recommend anybody do it.
>> [laughter] >> If you can avoid it, you totally should.
>> Yeah.
>> Uh on the business model side, what are you doing now in mining, and where do you think it could go over time? Cuz if you're able to bring in a system that helps someone increase their yield 30 to 40%, I imagine eventually you just do some type of JV so that your guys have >> We're selling the word.
>> Oh, look, there's there's you know, and the the instinct should be how do enterprise company enterprise software companies do it?
>> Mhm.
>> Start there, and you guys will know that. Like you you know that.
>> Yeah.
>> What's the answer?
Let's just say you're an enterprise software company, you're making a company more productive. What do you do?
>> Raise prices, subscription.
>> Or you the price goes up when you prove that productivity. So, there's baseline, and then baseline outcomes, you get a little extra juice.
>> Sure. Sure.
>> And you can say >> Or you're always trying to make sure that like you want to be producing creating more value than you're capturing, but there's a sort of cat and mouse game where you're always trying to you don't want to give away maybe too much value.
>> Here totally but here's the thing you never go to a customer I don't care what you're selling. Okay, [snorts] I don't care if it's enterprise software. I don't care if it's widgets. I don't care what it is.
You never go to a customer and say give me a percentage of your stuff.
>> Yeah.
>> You go to a customer and say here's the price of our stuff and if it does really well for you, we think we should get a little more scratch cashish stuff you know, whatever I you know what I mean.
And it's that simple.
Don't be crass about it.
And you know, partner with folks and they're down. They want to win too.
How do you say it's literally an enterprise it's an enterprise software style negotiation or approach to the whole thing. And the more differentiate your value is the more you're going to get.
>> What is your process for hiring executives today?
>> [sighs] >> Pray.
>> [laughter] >> I was hoping I was hoping you had the Kalanick system to achieve a 99% success >> you >> [laughter] >> why would I tell you that?
>> Uh no, I mean >> No, but I I think you can this is one of the things you can tell people exactly what you do and they're not they're not Kalanick. So they're not doesn't that doesn't mean they can compete with you.
>> You know, they could they yeah. Okay, so how would I put it?
Um Look, the I think no matter who you go nobody's nailed executives all the way.
It's it's it's weird because what will happen is executives talk a [ __ ] awesome game and there's two things you want an executive to do. You want them to be able to organize at scale organize and manage at scale lead at scale.
You also want them to be epic problem solvers the most strategic badass problem solvers alive.
This is like being left-handed or right-handed.
And there's very few people that are ambidextrous.
But you need that. Now, somebody's they're always leaning a little bit one side or the other. The best executives are the ones that are doing both well.
But I have come to the conclusion over my years doing the stuff is the problem-solving is the most important thing. If you get somebody who organizes and manages well, but cannot solve a problem, they're going to be doing ridiculous stuff in a super organized way.
And so that's the and and sort of my theory I I maybe there's a couple theories on how I manage or how I lead is that the only constraint on your imagination is management capacity.
>> Yeah.
>> But what is management capacity? It's really problem-solving at scale.
>> Sure.
>> Cuz if you are doing super well over there, guess what? Their problem-solving there, I can create other awesome problems.
>> Yeah.
>> Yeah.
>> Like I love creating problems.
>> Sure.
>> Go solve those, too. But if I don't have the management capacity, then I'm effed.
>> Sure.
>> So, um, the the management style that I do is sort of problem-solver-in-chief, which is I take the most impactful problems that are not being solved, and that's on my desk.
>> Yeah.
>> Their or desk or room or whatever you want to call it. That's where I'm spending my time. So, people go, "Oh, what do you spend your time on?" Like, it depends what the freaking problems are that matter.
>> Mhm.
>> And it can change.
>> Mhm.
>> And that's how how I roll. But it means once you have a problem-solver-in-chief mentality, that flows downward. That means any direct report of mine must be the deputized problem-solver-in-chief.
>> Mhm.
>> And they've got their cuz there's only 24 hours in a day.
I can only solve so many myself. They have to then take that for their world and do the same thing and then do the same thing to their people.
>> Mhm.
>> Yeah.
>> So, the bottom line is you got to prove that these folks can solve actual problems and aren't just talking the talk. That's the number one.
>> And then correct.
>> And then on the interview process, simulate what it's like working together so that day one is really feels like week two.
>> Mhm.
>> And day one, you better be excited.
>> Mhm.
>> So, if you're excited on day one after simulating what it's like working together in the interview process, then day one is really week two and you're still excited, uh you took a lot of risk out of the system.
That's all I got for you.
>> I have a question about regulation.
Uber famously went city by city.
>> Yeah.
>> The AI labs are duking it out over federal preemption.
Did you ever have develop a theory around when federal preemption is better than state-by-state regulation? Do you have a philosophy around this? I I it seems like the labs go back and forth on what they want. It's hard to see where the chips are falling and >> Federal preemption is good when you are pro-regulatory capture.
>> Okay.
>> When you want to squeeze others out, you should get federal regulatory bigness going for you.
>> Yeah. Cuz then you don't have to do the ground game that you went >> Well, no, you're squeezing others out.
It's just the whole point is to squeeze everybody out.
>> Sure.
>> I never did that. Like we never did that at Uber. We basically never ever pro- proposed or pushed any rule that would be beneficial to us versus somebody else.
>> Sure.
>> We always were trying to open up the market and we said let the best man win and we just went for it. But uh I think we got to be careful with some of these closed weight things that are um creating situations where they need to be regulated and they want it.
I'd be very I'd keep an eye on that.
>> Yeah. Well, you got to have customers that love your product and they're willing to pay >> you guys, when you guys uh you know, decide to tell your own hacker to hack the thing and then go to somebody then go to the federal government and say then go to the federal government and say um dude, we saved the day.
Like, you know, >> You don't have You don't have to get watched by George.
>> You guys don't have to do this. You guys don't have to do it.
>> Uh on regulation, I'm sure you saw the trial lawyers that are fighting back against autonomous vehicles because they're worried they're going to be too safe.
>> Yes.
>> Um I'm sure that's not surprising to you.
>> No. So, look, every bad thing that you see in transport, like systemically, any anything in transport that you view as systemically bad, was most likely pushed by the trial lawyers and the insurance companies.
>> Wow.
>> Every single bad rule that's weird and dumb, >> Yeah.
>> the insurance companies and the trial lawyers were in the game, big time.
>> Uh where where do they align?
>> What do you mean?
>> Well, because trial lawyers, I imagine, want more accidents.
>> Yeah, sure.
>> companies >> are the ones that pay for it.
>> Wait, yes.
>> Yeah, yeah. So, I mean >> No, no. Remember, insurance companies make margin on accidents.
>> Okay.
>> If there's no accidents, there's no insurance company.
>> Okay.
>> In a weird way, they love accidents. As long as it's in their actuarial table, they're pumped.
>> Wow.
Yeah.
>> Right? The They don't like is accidents they didn't plan for. But accidents that they planned for, >> Yeah.
Business is good.
>> big insurance outcomes, >> Yeah.
>> they love. Like, I remember we went to DC and the taxi system, the the liability on a ride, if you took a taxi, it might still be this way to this day, was like $25,000 in a taxi.
But we went to we being Uber at the time went to DC and they pushed a 1 and 1/2 million-dollar policy per ride.
Okay? So what does that mean? That means well, this you know, accidents are going to happen. We're probably like Uber's probably safer.
But it just you think the trial lawyers weren't pumped about that? You think the insurance companies weren't also pumped about that?
Because by the way, the insurance company might be on the other side and they're like, oh, there's a there's a 1 and 1/2 million-dollar bank account here that I can get access to on a random accident.
>> Okay.
Uh what can you share on the transportation side of the business right now? How much are you how much is that business in service of mining or food versus >> It's number one. So number one is it's it's So I call it wheelbase for robots, which is if you're going to do specialized robots that move and act in the physical world.
They're either humanoids, which we're not. I'm not anti-humanoid.
I'm just non-humanoid.
Specialized industrial robots, right? So that's it's high-scale industrial-scale tasks, which means you would not have a humanoid ever do that.
Um that means you got to be on wheels.
So we got to build wheels. So that means okay, well, when food when supply chain is going into our facilities.
That's a freight vehicle.
We probably should just turn that into a robot that moves stuff and actually interfaces with our facility in a really cool way. When the when the food is coming out of our facilities, there's probably like a a machine that holds food at temperature that's like a box on wheels. I call them autonomous burritos and it brings it to your home and it costs 75 cents instead of like the $12 per drop that it costs like an Uber Eats or DoorDash today.
So, it's serving Remember, I I'm taking I'm sort of going through an industry and saying, "How do we transform it?"
Full stack.
How do we automate full stack that entire industry?
So, okay, that's the food thing.
Obviously, mining's pretty obvious, but you can imagine there's a lot of other machines that move. Like I talked about haulage, but what about like What about grading the roads, the dirt roads? You got to grade them.
That's a machine. What about the you spray water so there's not a lot of dust all over the place? That's a freaking machine. Like what about the material that ultimately goes somewhere beyond the mine? Well, that's a freight machine. Like there's lots of things moving.
Um you know, I saw something that was like, "Think about just forklifts."
I I know a company or name unnamed that's spending three and a half This is on the supply chain side. Three and a half billion dollars a year on forklift labor.
>> [snorts] >> In their facilities.
>> That probably shows up in an SEC filing if we want to get creative and figure that [laughter] one out what company you're talking about.
>> Just saying, but you see what I'm saying?
>> big opportunity.
>> just solve the forklift problem.
>> Yes, but on solving the problem, what do you think about this this distinction between jobs versus tasks? Like a lot of people would have assumed that there would be no more marketing people because the job is just writing marketing copy, but the job is actually much more. Writing copy is one task. I was looking at automated trucking and I found some stat like I think 30% of truck drivers are armed. They carry weapons. And so driving the vehicle is one task, but in that job, you are also providing security for that payload and you are also doing other things refueling the vehicle, maybe some minor maintenance.
And so, just the just the steering and gas and brake pressure is just one task that you're doing. How do you think about that in the context of all this?
>> This really gets to the jobs question, I think.
>> Yes.
>> Which is basically like, okay, well, if I do everything that we are imagining >> Yeah.
>> on food, which is I have industrial real estate, which is manufacturing and logistics.
>> Mhm.
>> I automate the manufacturing, which is production. Robotic food.
>> Mhm.
>> Robotic food machines, robots.
Uh and I have robotic couriers.
>> Mhm.
>> What happens?
Food, the price of food goes down.
>> Yeah.
>> Okay, when the price of food goes down, remember, robots don't have bank accounts.
>> Mhm.
>> When the price of food goes down, what happens? More people have more money.
>> Yeah.
>> Jevons paradox.
>> What do they do?
>> start eating [laughter] more. They just start having 10 10 burgers a day.
>> not what I'm saying. Everyone's going to >> This is hilarious.
>> That's not what I'm saying.
>> That's the problem.
>> That's not [laughter] what I'm saying.
No, what I'm saying is what I'm saying is when once you >> [laughter] >> Jevons paradox.
>> I'll take I was going to get three pizzas. I actually take three pizzas.
>> six.
>> You're like, what's that the price? I'm sorry.
>> Yeah, continue.
>> No, no, no. So, what happens? You have more money to do other things. But remember, that money is only ultimately going to humans.
>> Yes.
>> So, it's it's the things that get automated go down in price.
>> Yes.
>> Which then creates surplus >> Yes.
>> to do what?
>> Yes, this is >> To do other things.
>> is the bomb.
>> So, it doesn't always have to be, "Oh, marketing's automated, but sort of, and there's still people doing it." It's like, whatever, there's going to be a hundred other new things that come out because there's this excess of capital, and progress continues.
>> Yep. Yeah.
>> And as long as humans still have things that we do that robots cannot, >> Yep.
>> it's go-go time, man. It's going to be super prosperity. We talked about the plumber that is paid like LeBron last time. It's going to be across 1,000 categories. And some categories we don't even know. Like we don't even know what they are today. Yeah.
>> You raised 1.7 billion.
Why didn't you raise more?
>> That's a good question. I mean >> Because last time we were here you talked about like well if what you if you were doing something and it was easy you weren't going hard enough.
>> Seems pretty going pretty hard but >> Unpack it.
>> You have to stop somewhere.
>> [laughter] >> No.
>> Even I have my limits.
>> No, it's like but like look I as you can imagine today my phone's blowing up.
I mean I'm pumped like A16 these guys we we should have done business at Uber.
>> That's right.
>> If we did it business at Uber my 2017 would have been a different year.
>> Yeah.
>> Yeah.
>> Okay.
>> Totally.
>> So that's why I called it unfinished business.
>> Mhm.
>> And so um But yeah like my phone's blowing up.
Like we're probably just going to do a second. We'll do a second close.
>> There we go.
>> Yeah, I figured.
>> Yeah, I figured.
>> Come back for the second close.
>> Run it back.
>> No, I mean we're not going to do a big announcement on the second close but like you know those people who are who are texting me and hitting me hard right now >> You got room.
>> You know no well we'll see. We have to we'll see. [laughter] >> Depends.
>> We'll see.
>> Depends on what the previous text message >> If you're a homie we definitely have room. If we're not a homie you should talk to one of my homies.
>> [laughter] >> There we go.
>> Yeah, I I did come away from the last conversation thinking all right there's a lot of exciting companies in physical AI and you could spend years and years and years trying to find all the best teams or you could just give TK a big pile of cash and just say go cook and you know sometimes the the easier route is better.
>> Yeah, and I think there's this thing physical AI people are like "What is that a humanoid? Is that a world model?
Is it?" And so on this one I sort of dialed the language a little bit and I'm calling it industrial AI.
>> Yeah.
>> It's like, okay, this is a full stack software, robotics, sensors, machinery, like a full stack solution to automating an industry.
And that's kind of how we think about it. And it's industrial.
Yeah, so it's like heavy atom stuff.
Yeah.
>> Well, thank you so much.
>> incredible.
>> You want to get a signature? Can we get an autograph?
>> Sure, why not?
>> get something? What do you What do you >> They can figure it out back there.
>> Okay. Oh, we got to go. We'd love to sign We'd love to have you sign this gong. We'll hang it in the rafters.
>> We want to hang it in the rafters. We're trying to build our our repertoire.
>> The museum of business grows one gong stronger today.
>> Uh and we will we'll see you in Austin.
>> Yeah.
>> Next time you're on your commute, if you see two jet skis moving out of out of your you know, out of uh out of sight coming in, it's probably us.
>> That's us.
>> If it's not, you're >> Guys, let me know if you want to learn how to slalom ski, >> Oh, yeah.
>> if you want to learn how to wake surf like well, >> I've only been water skiing once or twice in in the last 20 years or so.
>> I go at 7:30 in the morning every morning, and I'd say half the time I'm out there at 8:30 when I leave the office.
>> That's amazing.
>> So.
>> I love it.
>> That's what we do.
>> Beauty of summer.
>> Well, thank you so much for coming on the show. Always a pleasure.
Have a great rest of your day.
>> For sure. Good to see you guys.
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