Effective homeless outreach requires moving beyond providing basic necessities like food to offering genuine human presence, dignity, and consistent care; when outreach workers adapt their approach to meet people where they are and build authentic relationships, they address the deeper emotional and social needs that food alone cannot fulfill.
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Deep Dive
I Made 120 Cheeseburgers… But the Street Felt Different
Added:That week the Tenderloin felt different.
People had been moved around and I didn't know where everyone would be.
>> [music] >> So instead of setting up a table like I usually do, I made 120 cheeseburgers and decided to keep moving.
>> [music] >> One street, one stop, one person at a time.
I thought I was just [music] bringing food, but that day I kept meeting something deeper.
People looking for shelter.
People trying to stay safe. Someone confused [music] by kindness that asked for nothing back.
And by the end I realized sometimes the food is only the beginning of what someone really needs.
>> [music] [music] [music] [music] [music] [music] >> Usually people come to the table, but that day I felt like I needed to go to them.
The street was [music] scattered. So I packed what I could, food, water, and donated items, and started [music] looking for familiar faces.
Did they arrest you?
>> Yeah, they did.
>> You went to the reset, too?
>> Yeah, I went to the Everybody around Yeah, but anyway, it doesn't matter what you're going to Yeah, I um >> Oh.
>> Um >> I remember you said you like the sauna.
>> Yeah.
>> Yeah.
>> Thank you.
>> You're welcome. Oh, it's getting cold.
Everybody still around?
>> Right now, no, not right here.
>> Yeah, yeah, I don't see them here.
>> Yeah, they're still here.
>> Uh over at the reset?
>> Yeah.
What are you doing, right here?
>> Oh, but today I'm going to drive around.
>> No, no, okay, you remember what I told >> I I I made a I made cheeseburgers today.
And I put the sweet love Oreo inside, okay? And then I'll give you this.
You take Oh, do you want water?
Yeah.
>> And I need your phone number, too, so you can come back.
>> I'll see you again next time, for sure, okay?
>> This is the best place to park at, right here.
>> Really?
>> Yeah, yeah, everybody comes through here. Look right there, they're going to come right here. As soon as you stand right here, >> A lot of a lot of the homeless they they went they're they're not here on the street. They're here in the back.
>> I know they they come through here. Do you understand? We That's where they walk through, and then you see them over there. See, this is a this is a freeway where they come.
>> But today I think I'm going to drive around.
>> Okay. You make six, seven dollars a gallon?
>> Yeah, it's so expensive now.
>> So, you're going to waste money, right?
>> No, but I think I cuz I want to reach more people.
>> Do you need something?
>> Something? No, I got it.
Thank you. Thank you, brother.
>> I give you a skateboard for the kids.
>> Sweet love Oreo?
>> Oh, yes, that.
>> I hope you like it.
>> Thank you so much.
>> Do you know where's everybody?
>> I don't know. They've been kind of moving everybody around. You know it's good, thank you.
>> Strawberry flavor?
>> Huh?
Thank you so much.
>> No problem.
Anthony, would you like this?
>> Sure.
>> Do you want strawberry uh uh chocolate? Make sure you watch your stuff, or else people take it. Yeah.
Actually, this is cool.
Okay.
One is good. Oh, one is good?
>> I don't want to take it from other Oh, no, no, no, I have enough. I just want to make sure it's enough for you. Okay, see then, okay?
Okay.
Thank you so much. No problem.
It's like washcloths, so you can just wipe, wipe.
This is this is pretty good. Would you like one, too?
Okay, and socks, okay? Hello.
>> Hello.
>> Okay.
Take care.
>> Take care. I'll see you later.
>> I wanted to to make sure because earlier when I mentioned about the recent center, you didn't know about it. And I wasn't sure did you like do you want to go into the recent center if you could?
>> Yeah.
>> Oh, you do want to?
>> I would do so, I think I should though.
>> Okay.
>> else is doing it and it'll be good for me.
>> Okay, okay, but I know that it's just temporary though, it's not like long-term.
>> Do they help you get long-term shelter?
>> Like long-term shelter?
>> Mhm.
>> I don't I You can ask them questions.
They're they're able to help you, maybe.
Yeah?
>> They can help you.
>> No problem, no problem because when I mentioned it, it seems like you you were interested.
>> I just want to get off the streets. And they have a place here like shelter and stuff. It's like I don't have any Sorry, I don't have any family here and um right now I do drugs all the time cuz I don't have any family, you know, and it'd be kind of cool to like I guess get to the shelter after this.
>> I know.
I know you want to, huh? I know. If I see somebody, I'll ask them how how to get in, okay?
>> Okay.
>> And then if I if I see you again later, then I'll let you know, okay? I'll try to I'll try to help you get you in there if you if that's what you want, okay?
Okay, okay.
>> I love you.
>> You need to help you, let me know.
>> Aw, thank you, brother. I'll just give it to you first so you can have it first.
>> Put [laughter] it right on.
>> Oh, and then I want to give you this, too. There's like this is no more. This is like Dubai >> Mhm.
>> Dubai chocolate.
>> Oh, wow.
>> Yeah. Oh, I guess you want one?
>> Oh, sure, sure.
>> Okay, for your Is that your friend?
>> Yeah, you want one?
>> Okay.
>> From from >> Yeah, Dubai.
>> Oh, thank you, thank >> You're welcome. Don't leave yet, okay?
>> Okay.
>> I have >> Don't worry. I got you.
>> I think you need socks.
Do you need these wipes?
>> Yeah, I need it.
>> Yeah.
>> I'll be putting it >> Hi, mama. Okay. Okay. Okay. [laughter] Hi, sis.
>> her.
>> Thank you. Thank you.
>> Let up.
Uh cheeseburgers.
>> Oh, cheeseburgers.
>> Can I have one? Oh, there's a line.
>> Oh, there's a line.
>> Let's go here so I don't block the driveway. I'm sorry.
>> I am security. Everybody step back.
>> Okay. We'll just do it here.
Cheeseburger.
Cereal, Oreo.
>> Thank you.
Thank you very much for being here.
>> you like it.
>> I appreciate you.
>> Hello, security.
>> How you doing?
>> [laughter] >> I hope you like this.
This water, the tip is like this. I mean, like this not spilling. I guess you got to pull it out.
>> No problem.
>> No no problem. Okay. Okay.
>> Thank you.
Thank you.
>> You're welcome.
>> This is for you. Chips and jalapeno dip for you.
>> Oh, it's okay. Thank you.
Thank you so much.
>> Thank you, love.
>> You're welcome.
>> Hey, what's up?
>> [laughter] >> I'm here. Let me look at you if something happens.
>> Uh sis.
>> Thank you.
>> Okay. Take care. Hello, mama. How are you?
So good to see you.
>> You too.
>> It's been It's been getting cold.
>> I know, for real.
>> Yeah. Are you staying over here?
>> Yeah.
>> Okay. Later after I'm done, I'm going to pass out some whatever I have like socks or something.
>> Okay. Thank >> Yeah, I'll see you later, okay?
>> Hey.
>> What happened? Last night it was so windy.
>> Oh, yeah. Today is better, huh?
>> Yeah. Thank you.
Thank you.
>> Are you still a female pastor?
>> A >> A pastor? No, I'm not a pastor.
>> What are you?
>> What am I? I'm love.
>> And the position I am, only love can find me.
>> Oh, love. I found you. Thank you.
>> Everybody else gave up on me. Every All kinds All the other kinds Everything else that exist that God created gave up on me already.
>> Okay.
Water you okay? Water?
Drink some water.
>> Good.
>> Thank you.
>> You're welcome.
>> Bless night.
>> Oh, thank you. Oh, God bless.
>> God bless.
>> Thank you so much.
>> Okay. I'm going to go around though, so can't guarantee I stay here.
>> I I'm We'll find you.
>> Okay.
>> Can you do this?
>> Love.
>> Love. You're so sweet.
>> Water? Water?
Okay.
>> You used to go on the corner down here.
>> Yeah, I I I go everywhere.
>> Can't watch my stuff.
>> Oh, I see. I see.
>> You're beautiful.
>> And then watch your stuff like right there at the Okay, like Yeah, yeah, okay. Cuz people take it right away, huh?
>> Yep.
>> Okay, okay. You watch your purse. Be careful.
Extra ones is good?
>> Yep.
I'm saying I needed everything.
>> Okay.
>> I needed a job.
>> I I told them the apple juice.
Uh cheesecake?
>> Yeah.
>> Okay. Yeah.
I hope you like it. I made it with love.
>> Thank you.
>> Please stop saying thank you, okay?
>> Okay. All right, then.
>> Okay.
>> Thank you.
>> Oh, thank you so much.
>> God bless you.
>> Brother, I'm coming to you now.
>> Oh, okay. No no.
>> All right.
>> That's good.
>> Brother!
>> Thank you so much.
>> No problem.
I got I I was like over there.
>> I know. Right, right, right. Yes.
>> Oh, no, no. No, it's okay.
>> I'm working really bad.
Thank you.
>> No problem.
>> Thank you.
>> Here you go.
Okay. You're welcome.
>> God bless.
>> Good. I love your Keeps you warm. Yeah, oh no, no, no. Keep Keep it for yourself. I want you to to be warm.
I love that you stay warm like that.
Mhm.
Hello.
Oh, you want one more burger?
Oh, yes. Thank you. Thank you.
Take care, okay? Have a good day.
Huh? Are you hungry? Okay. I made cheeseburger today.
You're welcome.
I hope you like it.
Oh, oh, I guess you like >> [laughter] >> Okay, what about this one?
But I don't know how to help him get in there.
Oh.
Oh.
Well, and he wants to sober up. He wants He wants that.
Oh.
Oh, he needs it? Is he over here?
Aw, thank you.
He seems so cold. I hope this keeps you warm.
Oh, there's a big hearted people behind it also help me continue do this.
Oh, thank you.
Hello.
Oh, it's okay. I'm done here. Thank you.
Thank you.
>> I came with the Chinese food over there.
Oh my gosh, it was so hectic. It was cold and windy. Thank you for everything.
>> No, I'm good. Careful crossing, okay?
Thank you so much.
>> Hey, mama.
Yeah, that's the downside. It'll be nice. Okay.
>> Yeah, I know. That's why I want to save it for people who really need it.
>> Thank you. It's two for the show today.
Add me on the list and probably like a week I'll be there, maybe.
>> You have a bed, maybe?
>> Yeah, like a week.
>> Oh, that's good.
>> I just wanted to say do you have any more blankets?
>> One more blanket?
>> I have a sister. I just want to sleep over there tonight. Every time you see me and her, we're always together. We try to save each other outside.
>> Oh, yeah.
>> And watch over each other. Every time you're here, I mean my stuff around this store and then cut your pockets off.
>> While you're sleeping?
>> Yes, while you're sleeping cut your pockets off. Cut your purse off, strap off you.
>> Wow.
>> That's why That's why when you sleep either one the other have to be awake?
It's like a have to, right?
>> Cut your pockets cut your fanny pack off your off your things off your belongings.
>> Oh.
>> Crazy.
>> Oh, you guys have a What is it? What are these called? Um >> Tamales.
>> Tamales.
Would he like a cheeseburger?
>> Yeah.
>> Yeah? Okay. Okay.
Hey, you guys still bring your food.
I'll still give it >> Yeah.
>> You guys still bring your Mama!
How you been?
Okay.
I'll I'll I'll I'll get something for now. I'll get water to bring to the back, okay?
Yeah, yeah. You're thirsty, huh?
Oh, I got it. I got it.
Aw, thank you.
A beanie, yeah?
>> Yeah, yeah. Let me check.
>> Okay, yeah. It's getting cold.
>> Thank you.
>> Water, okay?
>> Okay, I have it.
>> Yeah, of course. Of course.
I'll make sure like I I I have a lot of water.
Welcome.
Oh oh sorry, you didn't want it. I I thought I >> No, I would have kept it but I didn't know >> Oh, no. No, if you need it, it's it's for you.
>> Okay.
>> Yeah.
>> Oh, yeah. Thank you. I'll be using them, too. Thank you, ma'am.
>> Mama, do you need like a blanket like a >> If you have it.
>> I have this, mama.
>> Oh, okay. That's cool. Yeah, thank you.
>> Hope it's not too >> appreciate it. Thank you.
>> You're welcome. Got it?
>> Yes.
>> Okay.
>> Okay.
Thanks.
Oh, you want to do a photo challenge here? Thank you.
>> You're welcome. Ooh, I love that.
Give me more.
>> Oh, yeah.
>> Okay. Mama, do you need a bag? I have extra bag if you need.
>> Um yeah, I do.
>> Okay, you need it. What color would you like?
>> That one.
>> Okay.
Oh, yeah. Perfect, huh?
>> Cuz yeah, this this last time belong to somebody else and it's dirty.
>> Oh.
>> I'm going to take my stuff out of it.
Thank you.
>> So, I just fit inside.
>> Thank you.
>> Ooh, this is cool.
Got it? Okay. Yeah.
>> Yes, ma'am.
>> Okay.
>> Thank you.
>> You're welcome.
Huh? You like that, too? Okay, okay.
I'll help him in a minute.
>> Thank you. Thank Thank you. Thank you, miss.
>> You need water?
>> I think yeah. I think yeah.
>> Think yeah, huh? Okay.
I made cheeseburger if you're hungry.
Oh, yeah?
Hi, sis.
Oh, right here.
>> And I've been in like the jails and stuff.
>> Uh-huh.
>> And they're all carved up like the guys and girls have knives in them.
>> Oh, really?
>> These walls are carved to the hell. You guys want to just share it?
>> Yes.
>> Okay.
>> What type of sandwiches >> I don't even know what to do. I'm like feeling like isolated. How long am I going to hang out here?
I want to go to a good college or something.
I don't know what the heck that is.
Thank you for sharing that with me. You need napkin for later, okay?
>> Thank you so much.
>> You're welcome.
>> What's your name?
>> Jessica.
What's yours?
Jenny? Oh, also JJ.
Jenny. I'll see you again next time, okay?
>> I hope so.
>> Yeah, we will. We will.
I hope you like it.
>> feel like you're a duty to me or something?
>> Duty? No.
>> I'm so confused about what's going >> Are you confused? Cuz I'm to give you the you can No, this is not a duty to me. I did it from my heart.
There's no There's no one telling me to do this.
>> I wonder what I would do to like get you guys paid. Like I want to get paid as well.
>> No, you don't have to pay me. I feel your heart. That that means a lot already.
>> Love you, man.
>> Love you. Love you.
Take care, okay?
>> I feel like you're my like perfect sister.
>> [laughter] >> I love you. I'll see you next time.
Hello.
How are you?
>> Good.
I'm happy that you're here.
>> Yeah. I came back for you.
>> Thank you, Mom.
>> I I made cheesecake if you're hungry.
>> Hell yeah. Very hungry. Okay, so just >> Yes. Let me know if you need me like socks.
>> Uh I could always use socks.
>> And you Oh, you got socks. You got socks.
>> Thank you.
>> There's a line so fast already.
>> Oh, okay. Thank you.
I know, how have you guys been doing?
Good. Thank you. I'm super excited to eat some bread.
>> It's like the holidays, last year I think.
>> I know. I know. You guys been moving around or are you >> Yeah, a little bit.
>> Yeah, a little bit. I've been on 16th and Mission a lot.
>> I've been >> Oh, sorry.
Here.
Here. Oh, him?
>> Mhm.
>> Okay, yeah. Perfect.
>> Here. Here.
He don't like it, though.
>> Oh, he don't like that one, huh? He just like he Maybe doesn't like Maybe these you like?
>> Yeah.
>> Yeah. Yeah. Yeah, okay.
Oh, oh, sorry. She wanted it.
Thank you.
>> No problem. Love you. Thank you.
>> Thank you so much.
Thank you. I appreciate you.
>> Hi, baby.
Do baby like dog bone?
>> Yeah.
>> Yeah?
Okay, so let's check.
>> Yeah.
>> And then also I'll get you some dog bone.
Like these though.
>> Uh she might. Yeah, she might. We never know.
>> Let's see if she like >> it.
Okay.
>> Yeah, thank you.
>> You're welcome.
>> Yeah, have a good night.
>> Good night.
I came with 120 cheeseburgers. [music] But the deeper I moved through the street, the more I realized food was only one part of what [music] people were reaching for.
Some needed shelter.
Some needed warmth. [music] Some needed someone to remember them.
And some just [music] needed to know someone would come back.
>> They want to know when you going to come back.
>> Oh, it's random.
>> Huh?
>> Random.
>> So you Okay, okay, okay.
>> Yeah, random. From my heart. So anytime.
>> Okay. [laughter] >> Okay.
>> Okay, so this is the
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